Rave Coffee Reviews 

359
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 2 van de 5 sterren

Disappointing customer service experience. I have ordered many times but this last time, there was an issue. I ordered on a Friday, expecting to get my coffee on Monday. It didn't come. I told them an... Toon meer

Beoordeeld met 5 van de 5 sterren

Really good selection of coffees for varying budgets and tastes. Their subscription service is reliable and is easy to manage (add, pause, delay) through their website. Helpful guides and cards with... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Switched to bean-to-cup coffee relatively recently, so I started out with the usual supermarket brands like Taylor's and Lavazza while I got used to things. As I got more confident and moved into sl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Koffiebranders
  2. ook in
  3. Koffiebar
  4. Koffiegroothandel

Geschreven door het bedrijf

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

359 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(359)

58 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

One Grind Does Not Fit All

I ordered 1kg of Rave Signature Blend No.1 ground for "Filter/Stove top/AeroPress".

My main brewing method is pour-over filter coffee. Unfortunately, the grind size was far too fine for filter brewing. A typical V60 brew that should take around 3–4 minutes was taking close to 10 minutes to draw down, resulting in over-extracted and unpleasant coffee.

In my opinion, combining Filter, Stove top and AeroPress into a single grind setting is misleading, as each brewing method requires a significantly different grind size. A compromise grind may work reasonably for some methods, but it clearly did not work for filter coffee in my case.

What disappointed me further was that I left feedback about this issue and received no response.

The coffee itself may be good, but customers ordering coffee for filter brewing should be aware that the supplied grind may not be suitable for a proper pour-over experience.

2 juni 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Hey Dzmitry,

Thank you for taking the time to leave a review, I am so sorry that you have found this to be the case!

I have sent you over an email to take a further look into this and hopefully resolve this for you😊

Thanks,
Jess (Customer Service Team Lead)

Beoordeeld met 1 van de 5 sterren

Despite spending £204 on their website

Despite spending £204 on their website, my order hasn’t turned up. No correspondence for days. Terrible experience, avoid, buy elsewhere

15 mei 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

We’re so sorry to hear your order hasn’t arrived. Delivery issues with Royal Mail can occasionally happen, but we’re always happy to help resolve things quickly once we’re made aware. Please contact our customer service team on info@ravecoffee.co.uk and we’ll look into this for you straight away 💛

Beoordeeld met 5 van de 5 sterren

Just came on here to review Rave…

Just came on here to review Rave Coffee, then saw some bad reviews. Not sure how that is possible!

A mate that knows coffee put me on to them. I had some signature blend sent out to me the very next day for only a little bit more than the Tesco Finest I was using. It is lovely lovely coffee.

I put a second order in for a vacuum tin, then saw the caps, I messaged them on Whatsapp and they added the hat in and even retro applied the 10% second order offer to the hat.

Melissa was very friendly, quick and the coffee is beautiful. I will definitely be coming back for more coffee and possibly more goodies! Many thanks!

18 mei 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Really appreciate you taking the time to share this!😀 Great coffee, quick delivery, and friendly service is exactly what we aim for! Enjoy the goodies ☕✨

Beoordeeld met 5 van de 5 sterren

Unbelievable Coffee & Service!

I ordered the Aeropress, signature , Columbian el carmen, Ethiopian, Guatemalan (my fav so far), organic - my tastes have changed and now gone for a Costa Rican, Mexican and Kenyan - After spending a lot of money on coffee I what’s apped Rave and cheekily asked for a discount code if possible for my next order ….. Lily delivered! Not only superb coffee beans guys and I am a coffee nerd! They give fantastic service … I am soo impressed with them I had to share!

11 mei 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks so much! 😄 Fantastic to hear you’re enjoying exploring the range, and we’ll definitely pass your kind words on to Lily ☕

Beoordeeld met 5 van de 5 sterren

Great coffee and subscription service

We've been subscribed for almost a year now and our experience has been great so far. We had one issue where Royal Mail had damaged to box and ripped the coffee bag open, but Rave were quick to send us a replacement. The coffee has been good and always freshly roasted.
The main reason for my review though is their subscription is a breath of fresh air compared to other services. We get a reminder a few days before to say that we will be getting our order soon, and with 2 clicks we can trigger the delivery early or ask to delay or skip. No extra login steps, no questions as to why you're skipping and no "dark patterns" that most other services do when dealing with a subscription.

30 april 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks so much for your continued support!🥰 We’re really pleased you’re enjoying the coffee and that the subscription has been simple and hassle free! Enjoy☕🌿

Beoordeeld met 1 van de 5 sterren

I’ve been drinking coffee for over 20…

I’ve been drinking coffee for over 20 years and regularly buy Swiss Water decaf, so I know what this type of coffee should taste like.

I tried RAVE for the first time based on their marketing and flavour description, but the coffee I received is nothing like what’s advertised. After grinding, it’s noticeably very light in colour and there is almost no aroma at all - it smells like stale coffee. The taste is extremely flat, more like tea than coffee, with no body or depth.

For a product that’s described as freshly roasted, this is very hard to believe. It simply doesn’t match the expected profile of Swiss Water decaf or the description on their website.

What also raised concerns for me is that my negative review on their website didn’t appear, and after looking into it I’ve seen other customers reporting similar experiences. That doesn’t inspire much confidence.

Overall, this feels heavily driven by marketing rather than actual quality. Very disappointing - I won’t be buying again.

Order number: #2489542

11 april 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Hey,

Thank you for taking the time to leave a review and I’m so sorry to see that this coffee didn’t quite hit the mark for you.

We do genuinely appreciate your feedback and take quality and freshness seriously. I can see that we have since been in contact with you and confirmed that the batch did match our internal targets, so it’s disappointing to hear that your experience didn’t reflect that!

I appreciate that you have a lot of experience with Swiss Water decaf, and while coffees using the same process can still vary quite a bit in flavour and profile depending on the beans and the roast, totally understand that this one didn’t deliver what you were expecting.

I can see it looks like we have now resolved this for you, however, if you’d ever be open to it, we’d be more than happy to help you find something better suited to your preferences, whether that’s based on coffees you’ve enjoyed previously or how you like to brew.

All the best,
Sarah

Beoordeeld met 5 van de 5 sterren

Incredible company, incredible coffee

I don’t normally write reviews unless I’ve had an exceptionally good or bad experience. In this case, it’s very much the former.

Let’s start with the customer service, because honestly, I’m blown away by it.

I ordered 2kg of Rave’s Signature Blend as whole beans. What arrived was 2kg of the Signature Blend ground for espresso. The jury’s still out on whose mistake that was — I’m fairly sure I selected whole beans, but equally it could well have been a complete brain fart on my part.

Either way, I contacted customer service to ask whether I could return it and swap it for whole beans. Rave immediately replied to say it was no problem and that they’d send over the return details. Before I’d even had a chance to blink, another email arrived saying they were already sending a replacement order of whole beans — and that I could keep the ground coffee, with the lovely suggestion that I gift it to someone.

This is exactly the kind of customer care I’m simply not used to these days. Such a genuinely thoughtful gesture, and the sort of thing that creates a customer for life. That’s certainly the case here. The replacement beans arrived the very next morning, which completely knocked my socks off, especially given that 2kg of Signature Blend is far from cheap.

The packaging also deserves a mention. It may seem like a small detail, but the bags have a lovely tactile feel that immediately conveys quality and care. Everything about it feels considered and premium, and it speaks volumes about a company full of talented people who clearly care about what they do.

And finally, the coffee itself.

What can I say? It’s superb. Smooth, with a delicious light crema, low bitterness, slightly nutty, with lovely chocolate notes running through it. It’s genuinely excellent coffee, and it’s already made me want to try more of Rave’s blends.

I was recently made redundant from a senior/head-level marketing, communications and content role, and I have to confess I even found myself looking to see whether Rave might be hiring someone like me — because this feels like exactly the sort of company I’d love to work for. The level of competence and care on show from this one experience has been genuinely jaw-dropping.

Very well done to everyone at Rave. Outstanding job.

15 april 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for taking the time to share this. It really means a lot✨ We’re so happy we could get things sorted quickly for you, and even more so that you’re enjoying the coffee. Your kind words about the team, packaging, and overall experience are hugely appreciated ☕🌿

Beoordeeld met 1 van de 5 sterren

Customer service is awful

Customer service is awful, won’t let me return a product i purchased today because i used it once and it didn’t work how i expected.

15 april 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you for your review. We’re very sorry to hear that you feel this way. We have been in contact with you by email regarding this issue and recently requested a short video showing the problem so we can investigate further.

At the moment, we are still awaiting your response. If you could kindly reply to our latest email with the requested information, we would really appreciate the opportunity to look into this for you and help find a resolution.

Beoordeeld met 5 van de 5 sterren

First order. Impressed.

Ordered for the first time and very happy. The coffee is excellent, and delivery was free next-day delivery via Royal Mail, which in my area is the most reliable option.
What also stands out about Rave is their decaf range. Unlike most roasters who offer a single decaf option almost as an afterthought, Rave has several to choose from. That is rare and genuinely appreciated.
Will definitely be ordering again.

9 april 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks for the lovely feedback! 😊 We’re really pleased you enjoyed the coffee and delivery, and it means a lot to hear our decaf range is appreciated ☕

Beoordeeld met 5 van de 5 sterren

I have ordered loads from these guys

I have ordered loads from these guys. The coffee always comes quickly and tastes great! I’ve also bought a moka pot and that came through with no problems.

9 april 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks for the lovely feedback! Happy to hear everything’s been smooth and tasty ☕

Beoordeeld met 5 van de 5 sterren

10/10 coffee & service!

By far the best coffee beans we’ve tried! Excellent quality, so much choice & great service as well.

27 maart 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks for the lovely feedback! Really glad you’re enjoying the beans and service ☕

Beoordeeld met 4 van de 5 sterren

Not up to expectations

I got my order on time. Went for the most popular batch. I usually love medium roast colombian coffee, its aroma and acidity, and had really high expectations. Unfortunately, it was missing the aroma and was a bit too roasted -this is of course a matter of preference. I switched to another brand and that's closer to my taste.

26 februari 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you for your feedback. We're so sorry to hear our roast wasnt to your taste. If you drop us an email to info@ravecoffee.co.uk, we'd be happy to see if we can reccomend something more suitable to you😀

Beoordeeld met 5 van de 5 sterren

I have had a wonderful experience with…

I have had a wonderful experience with Raf at Rave coffee today, after seekinghelp aboutmy sage coffee machine. He directed me where to go to service my machine on top of superb coffee and service. 5 stars....thank you

6 maart 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for your lovely feedback🥰 Raf will be so pleased to hear this! We're so glad he could be of help and hope you enjoy going forward!💛

Beoordeeld met 5 van de 5 sterren

The team at Rave are truly wonderful

The team at Rave are truly wonderful. Every month I order a 1kg bag of coffee beans and it always arrives within 48hrs. The coffee they source from around the world is excellent and I highly recommend that anyone gives them a go. I've not had a single bad experience with them.

25 februari 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for your lovely feedback🥰 Your loyalty means the world to us! We look forward to sending you many more delicious bags to brew😍💛

Beoordeeld met 5 van de 5 sterren

I can't fault them the coffee beans are…

I can't fault them the coffee beans are spot on never had an issue with them i tried many single origin or blend and its realy good quality.
I still cant find a realy fruity one yet unless anyone can refer me to one

16 februari 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for your lovely feedback!🥰We're so pleased you're loving our beans☕ If you drop us an email to info@ravecoffee.co.uk, we'd be happy to look into recommendations for you😀

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Ordered an Aeropress Premium from Rave. Ended up with a manufacturing defect and Rave replaced it right away. Customer service was prompt and friendly. Really excellent experience and would highly recommend Rave to anyone.

13 februari 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks for sharing your experience! We’re glad we could sort the Aeropress for you quickly, and really appreciate your kind words. Happy brewing! ☕😄

Beoordeeld met 5 van de 5 sterren

Top notch coffee ☕️

I gifted several packets to my husband for Christmas. He was thrilled, the coffee was delicious and he was also really impressed with the packaging and welcome booklet. I’ve just placed another order for him and we will be ordering as gifts for other coffee lovers in our family.

Really impressed overall!

25 december 2025
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks so much for your lovely review!✨We’re so pleased your husband loved the coffee (and the packaging 😄). Can’t wait to help you spread the coffee love to the rest of the family! ☕❤️

Beoordeeld met 5 van de 5 sterren

Really really diverse coffee.

Really really good coffee.
Super large selection * single origin and super rare coffees..
Impressed and quite affordable.. great messaging and packaging.
Love the welcome swag.
Super fast deliveries

9 februari 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thanks for the awesome review! We’re so happy you’re loving the rare coffees, the welcome swag, and our speedy deliveries🚗💨We like to think our coffee travels almost as fast as your caffeine buzz! 😄☕ We hope you enjoy💛

Beoordeeld met 5 van de 5 sterren

Fantastic coffee

Fantastic coffee, always has a great choice of beans, blends and strengths. Fast delivery and a great rewards system as well.

5 februari 2026
Review zonder uitnodiging
Logo Rave Coffee

Antwoord van Rave Coffee

Thank you so much for the feedback🥰 We hope you enjoy💛

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