Amazon.ca Reviews 

With every order I feel myself becoming more untrusting of what I'll get - I read reviews and try to do my due diligence when ordering (I know this is the norm now but stores used to actually care about the products they offered - and Amazon started this way too, so you didn't have to research the heck out of an order before placing it just to make sure your money is being spent on what is actually being sold...) but now many orders show up late, incomplete, the wrong thing, or broken - even broken again when getting a replacement. I'm sorry, but I'm so sick of cheap products from whatever country. I live in a tiny rural town and there aren't many stores here for many of the things I am trying to purchase (specialty items) and even online, trying to find a Canadian or American brand I can purchase from is difficult or not available. So I turn to Amazon.

And it's just gotten so bad that I spend more time in returns than actually enjoying/using the items I get.

Amazon used to be so trusted and good until about a decade ago and then BAM - all these companies with made-up names and emojis as bullet points in descriptions. I really wish I this company would re-think its dependency on foreign goods or at least offer an easier way for those of us who want to pay a little more to actually find North American goods.

i have purchased various items on Amazon.ca over the years. The last time about 2 yrs ago they basically made me sign up for 30 day PRIME which I didn't want, but I did and then cancelled within the 30 day trial period.
This week I tried to buy something on amazon.ca and it wouldn't go through, they kept saying i needed to verify my payment but THERE WAS NO WAY TO DO THAT.
Do you think if I say i want an Amazon PRIME acct they will let me purchase the item without verification???
I'm more than disappointed

I purchased 2 packs of air frier liners and a oil spray bottle. Once I recieved the and opened the liners one package of liners were broken. I wrote this on my review to Amazon and they refused my review. They stated my review was not pertinent to other shopper. After seeing this I called and had my full order returned. Quallity Assurance: Amazon warehouse doesn't have. During my phone call with Amazon and me asking for a full refund the rep wanted me to return the oil sprayer. I explained it was full of oil. Also I stated if they wanted it back that bad it would be returned with the oil in it. 7.30 what I paid for the item. I had oil in it was Extra Virgin olive oil worth more than the sprayer it's self.

I guess I'm in the minority when it comes to liking the amazon.ca service. I can buy things with confidence that if I'm not satisfied, I can return it at minimal or even no cost, and for any reason. I know because I have, returning things that weren't as good as they looked and replacing them with something that worked out better.

Shipping times vary a great deal, sometimes fast, sometimes painfully slow, especially when ordering from a 3rd party selling through amazon. But I use the free shipping over $35 feature, so I'm not that critical of shipping time -- I don't expect free to be fast, and I'm often pleasantly surprised.

I bought a refurbished Lenova L13 Yoga Thinkpad from amazon.ca DON'T BUY THIS. Mine was locked into a log-in screen from Fidelity Technology Group. Someone should contact them and let them know Amazon is sellinf their laptops without wiping them. Almost managed to log into the company. Probably a lot of people getting security alerts someone tried to sign in for them. Anyway, after many hours, I managed to get past it and into windows so i could wipe the computer. Dont ask me how because it was 3am and i dont remember. Laptop works fine. Battery is not great, but about what you would expect. Touchscreen is not as responsive as i would like and they DIDN'T INCLUDE THE STYLUS that was supposed to come with it. When i contacted Amazon and asked for a stylus or a credit to buy a stylus, they said that is impossible. They can only do a full refund after a return. I WAITED A MONTH FOR THIS LAPTOP and worked through the night to make it go and now you want me to send it back? If this was a one off experience, I would say bad luck on my part, but i see a lot of people are getting these "stolen?" laptops and not getting the stylus. i left a review under the one i bought but they didnt print it. So, I left a review under all the other ones with the same specs and they didnt print those either. Now I'm leaving a review here.

Used to have good service. Now, as of 2025 I would not recommend using this site for their services; fore, they have gone absolutely horrendous. I've never heard of such thing as 20 days shipping to go across canada. I wouldn't use purolator either, they're the ones that are shipping the package for amazon.ca, and 20 days to not even go coast to coast, horrible service. Both companies are Pathetic for this.

Horrible services. Will not be using either companies again. Waste of time.

Department stores only from now on.

It only takes Canada post 5 days to go coast to coast.

American companies suck

Extremely frustrated from Amazon since the beginning of 2025
Delivery service is very bad and taking forever even though we have prime account.
It used to be one to two days delivery time and now the fastest delivery is 4 days or more and no delivery in weekends.
We have to wait 4 days at least for delivery no matter what product you choose

I find with Amazon Canada online, they will not let customers write negative reviews if they have had trouble with product descriptions, seller issues etc. I recently ordered a set of folders and only received 1. When I tried to contact the company, I found out that Amazon posted contact information for a different company. When I wrote a review, they refused to accept it because I mentioned that the contact information was wrong.

This company's service has taken a turn for the worse. They used to have outstanding customer support, but now dealing with them is nothing but a headache. Delivery times are unreasonably slow now, and they seem to ignore their own warranty and return policies. I highly recommend avoiding them. If you run into any problems, expect to lose both time and money trying to get them resolved.

They used to have the best customer service for e-commerce site. They have the worst now. They also have way longer delivery times in Quebec and don't respect the warranty and return policy. Stop buying from them. If you have any problem with customer service, you will lose time and money.

Getting tired of all the Amazon deliveries that have been missing, stolen or just not delivered anywhere near on time because they refuse to use reliable logistics. Dragonfly is completely unacceptable for deliveries and you would think one of the richest companies on the planet could do better than that shady delivery service.

Amazon does not advertise that they will not refund or facilitate returns through their re-sellers who sell on their site. A reseller AMAZINGLADY did not advertise that you could not return without the buyer paying the postage to China! Shame on you Amazon for letting re-sellers scam your customers and not honouring a return and refund of the product.

Fraud and scam you and then treat you like criminals and to top it,Silenced me from posting a product review,in which I was defrauded.Here it is:
Flourish Protein Pancake & Waffle Mix, with Whey Protein (2 Pack)
RECEIVED ONLY One pack not 2
Received only one pack,wrote to them and was refused a refund or replacement without a government issued photo id.ridiculous being scammed and then treated like a criminal.

Amazon.ca sells merchandise touting Canada as America's 51st State. They don't have an ounce of respect for Canadians. Making money is apparently more important to Amazon than stopping the sale goods with offensive messages directed towards an entire country. What they're doing is beyond the pale. This is how they thank the millions of Canadian customers who have been doing business with them for years. Shame on you, Amazon.

I was promised an extension by multiple Amazon reps while I waited for a reply from the seller. I wanted to give Amazon and the seller the opportunity to solve the issue. I was promised there were notes in my file. I was promised that the calls were recorded. I also rebooked Intelcom for an item that was not picked up as scheduled by Amazon. I was told they'd come Sat at 10. Now I'm told Intelcom doesn't pick up on Saturdays. I am told that all of the reps put no notes in my file. I was told that it is against policy to listen to the quality assurance recordings. Now I "missed" both return windows, one because I gave Amazon and the seller a chance to respond and believed what multiple agents were telling me, one because of an error from their pickup company. I can no longer be a customer of Amazon due to all of this cheating. Amazon has changed their treatment of customers and I am now forced to return anything I can and end the business relationship.

Kindle Unlimited Refund
I wanted a refund for my Kindle Unlimited membership. And they asked me the reason why I cited political issue. It goes against there policy. The customer service rep was very pleasant otherwise.

I bought a weighted vest from Amazon.ca from the seller Pacearth. Prior to buying I looked at the advertised images and product descriptions and read the user reviews. All in all, it seems okay to buy the weighted vest. The vest was supposed to be built with two adjustable straps, but in reality the vest only has one. Also the vest smelled like chemicals. I refunded the purchase and wrote a bad review. Two weeks later my review is never posted. Amazon is deliberately protecting this seller for some strange reason. The seller is using fake images to advertise and sell the weighted vest....it's really terrible. It's using a bait and switch tactic to trick people into buying the product.

Out of nowhere Amazon has cancelled my order claiming a security issue with my payment method. I followed their instructions to fix the issue which included the closure of my account then recreated the account and added a new payment method which resulted, once again, in the cancellation of my order. I called my credit card company and the bank to find out what is happening and then told me they provided an authorization number for the purchase but Amazon rejected it. When I contacted Amazon support they told me it was the bank's fault.

My belief is that it is Amazon's Security AI that is overzealous. Bottom line, I'm no longer able to use Amazon.

Bought a 55 inch TV, received and the box was fine. Unpacked it and tried it and the screen was broken. Packed it back up and tried to return it. Amazon would not pick it up we had to ship it back and pay for the shipping and we would be reimbursed fully for the shipping cost. Now on the $453 spent to ship it to Ontario they want to only give us $150!!!!!!!!!!!!!! IT ARRIVED BROKEN TO US and they want us ti cover $300 of the cost

Poor customer service and poor delivery service. Packages left in the lobby against company policy or delivered at the wrong unit or wrong building. Packages are also thrown can get damage. Customer service does not seem to take customer complaints seriously and sometimes the agents speak poor English cannot understand a word they say!