ReAssure Reviews 

Emily was most helpful & dealt with my query quickly & professionally.

Very professional service

Whilst from an investment of view, Reassure appear quite competent but from a customer service point they are a shambles.
They don’t listen to the customer, often forget to respond to customer requests and when they do, they manage to mess things up tome and again.
Maybe ACTUALLY taking time ti listen and absorb what the customer requires rather than just painfully apologising for incompetence would be a good starting point.

Melody was precise and very prompt. Also polite. Spoken with a very clear English accent.
Excellent.

Great experience. The call was dealt with quickly and efficiently . I normally dread phoning companies up but I won't hesitate to call next time if they are all this friendly.

I have not spoken to ReAssure before, I needed to know some general information about my policy. Jayden took a short while to familiarise herself with my policy and then was able to answer all my questions, perfect.

Found it very easy to talk to someone and the member of staff was very polite and knowledgeable and was able to help me out.

Informative and friendly customer service

It appears that I have been criticizing the wrong company.
They are right.
The company in question is ReAssure and I imagine that this isn't the first time that this has happened.
Please accept my sincere apologies and my commiserations that your name is so closely linked to that of a company with such a terrible customer service record.

I have been in contact several times about an issue. I have provided all the documents twice that is required. I constantly get fobbed off with excuses, saying it's being dealt with. Each time they have said it's been escalated. I spoke again this morning to a person, they say there is no escalation on file!

I am representing a vulnerable person, who needs help. I have full POA. They are holding on to his money for no reason. Absolutely disgraceful. This has been going on for nearly 3 months.

I have now had an answer to my complaint:
Good morning,

Please note this email is regarding your uncles' pension policy and the ongoing tasks with the Power of Attorney approval.

We unfortunately cannot accept screenshots or pictures of the IDs. We need all forms of ID to be issued via post.

We apologise for the inconvenience this has caused.

So basically, Reassure want me to send my actual passport and driving licence to their offices.

My response:
Why do you have the facility to record IDs on your website if you do not accept them? What is the reason you will not accept 4 types of ID?

I am absolutely fuming about this! I have uploaded you a bank statement a utility bill, a copy of my passport and a copy of my driving licence. You want me to send my actual passport and driving licence to you by post. I am not comfortable sending you these items, why do you need these?

This is an absolute disgrace. WHY are you withholding my uncle's money? Why are we unable to access this?

Awful service.

Very polite and efficient member of staff.

Emily was really helpful and helped put me at ease while discussing my needs and what I require to do .

Louise made my experience great, she was clear, concise in answering my questions, made it easy for me to understand,

The staff member was very knowledgeable and helpful

Thankyou so much for the smooth transaction you helped me with today. Very clear and great customer service.

Excellent information provided for the matter i wanted to discuss. Easy and seamless process

Evan, listened to me, he answered my question clearly, he sourced information for me. He was not judgemental. He repeated things when I was unclear about the information I was processing

Very helpful

I needed to change my address and I was able to request via the phone call. Gail was very professional and very helpful

I had great customer service from Rollo who was polite, patient, knowledgeable and very helpful. Thank you!