ReAssure Reviews 

I rang ReAssure to chase up pension policies I’d lost touch with, having moved house a lot over the past decade. The chap I spoke to is a legend, he was genuinely helpful and really knew his stuff, carefully and patiently explaining my situation and options in a really warm, understandable and friendly way.

I was concerned that an application for funds was not being carried out correctly. On this occasion my telephone call was answered promptly. After allowing me to explain my query the customer service person was (by coincidence) able to confirm that the transactions I required had been actioned that day. It was a really satisfying phone call!

UPDATE So Im getting no where with Reassure from emails and constant telephone calls, they clearly dont have time but have time to man the reviews posted on trustpilot, they request my information on here now.... Try and sort your emails instead of caring what reviews say about your business.. i have sent you all adequate information by emails so do your jobs.

Wow really a poor pension place, at all cost do not be part of this organization. My dad died 5 years ago and left his pension to my mam, they said so and they never sent paper work to sort this, endless emails and phone calls still nothing. They should of been paying my mother over 20pounds a month top up. Now after some time ive contacted them again now denying they have my dad or his details on record. Failing to realize I have all his paper work. Strange pension place, I may just take all this to a solicitor, im sure someone needs to sort this place out. They probably under paid my dad also the way they been now. Date of experience was in august of 2021

I have still NOT received the docs I need to process the withdrawal
I was not informed correctly if the process
There has been no docs via post
There has been no docs via email
2 weeks and if I started all over. It would be quicker
But I was told I can't even do that
Total chaos

Knowledgeable and quick response to my phone call. The call handler at ReAssure was knowledgeable and was able to give me a prompt and clear response to my query. Left the call with the answer I needed and knowing all was well.

The person I spoke to was very polite and helpful. The actual problem with your company is that you don't seem to sort any problems out. It just seems to go on and on and nothing gets sorted.

Get through quickly. The customer service representative was very polite & patient (as I spoke to her twice) Well done Zoe!

Madison was very helpful. Everything was clear and concise. Very pleasant and friendly

Whilst the contact was very friendly and good at reading, the support supplied was useless, I am overseas and the 20 min Telephone call will have to be repeated. Hopefully with a competent contact.

Debbie is extremely knowledgeable and professional. She explained everything clearly. She was very patient, answering all my questions. She went through all my options making sure I understood them at each stage. I came away from the conversation feeling very satisfied.

Very good service from Gail great communication

staff was polite, resourceful, communicated well and showed genuine interest in my queries. Also signposted me to where I can get further support.

Sophie was very helpful, polite and knowledgeable delt with my enquiry efficiently

Very poor responsiveness when dealing with a complaint
I have had to call several times (too many in fact) and still nothing seems to be moving for such a simple issue
Hugely disappointed by the overall handling of my personal situation

Very clear and quick communication

Emily was most helpful & dealt with my query quickly & professionally.

Very professional service

Whilst from an investment of view, Reassure appear quite competent but from a customer service point they are a shambles.
They don’t listen to the customer, often forget to respond to customer requests and when they do, they manage to mess things up tome and again.
Maybe ACTUALLY taking time ti listen and absorb what the customer requires rather than just painfully apologising for incompetence would be a good starting point.

Melody was precise and very prompt. Also polite. Spoken with a very clear English accent.
Excellent.

Great experience. The call was dealt with quickly and efficiently . I normally dread phoning companies up but I won't hesitate to call next time if they are all this friendly.