Reboxed® Reviews 

I bought the iPhone SE 3rd generation after my 2nd gen was lost.
It came amazingly quickly with in 2 days of ordering on an evening. The phone was as new, no scratches or mark, a lightning lead was supplied as standard, I've had it over 2 months now and it's been faultless. The price was £150, more than 1/2 the price less than a new SE, I don't know how they can do it and guarantee the phone for 1 month free.
I also applaud their environmental ethos by planting 5 trees for every phone they sell and recycling perfectly good phones without adding to the mountains of E-waste just because many phone users throw away their phones for the latest superphone just to be fashionable.
If I could give Reboxed 10 0r more stars I happily would, It's a win for me, a win for them and a win for the environment.
Well done all @Reboxed - keep going - brilliant. 👍

Service was fast, efficient great value and problem free. I'd definitely recommend.

Delivery was quick communication was clear and was able to decline an order after l had decided to go for a different device,team replied on time and helpful throughout

What a great company! Very pleased with my purchase!

What a brilliant site. So easy to use, the products I received have been amazing and just like new! The prices are so good too!
Thank you.

It was a gift for my sis. It was perfect. I actually got the least grade which was “good” grade yet it looked like I got the highest grade. She loves it. Battery life and screen all good. No complaints at all

I’ve bought two phones from Reboxed over the years. I’ll never buy another new phone again. The devices always arrive clean, boxed nicely and in the exact condition described. This is not the case from other resellers!!

Arrived quickly, worked as advertised, good customer service, would recommend, thanks!

From the start of looking through the available items, it was easy to see clearly what was on offer and the quality of the item. I found the descriptions rich with detail and very accurate. I have ordered from reboxed once before and found it brilliant especially price and the speed of delivery so I had no hesitation to order again and again you did not disappoint.

Although I had problems with a phone received from the company I was helped throughout my purchasing journey by a lady named Rachelle who helped every step of the way. She was informative, attentive and helped me through some difficulties and problems with my order. Although I was not happy with the final product, the service was excellent. Thank you Rachelle at Reboxed.

Our order for a multiple business phones was returned back to the sender by royal mail, we contacted 3 weeks ago asking for an update on my order as it was showing as completed but we had not received it and reboxed got back to us and confirmed royal mail returned the parcel to sender and on the way back it was delivered to an incorrect address and not reboxed address. we have been left waiting for 3 weeks for a refund or reshipment and we are being forced to wait indefinitely for royal mail to compensate reboxed for an error made by royal mail, ive taken some legal aid and its confirmed the delay in refund is not lawful under CRA 2015 as the contract lied between royal mail and reboxed, so beware shopping with them if they are willing to break that lawful contract im not sure what else they would be willing to do.

After my last review on trust pilot. The way I didn't receive the help I needed was not even worth a *. However I received an email from Rachelle. She helped me and sorted my quick return for my phone. So not all reboxed are useless. 10 out of 10 for Rachelle from support.

Great customer service very responsive and sorted my issue quickly

Thank you reboxed and your fantastic staff
After a minor problem with my order of 2 iPhones things were delt with very professionally and quickly by Rachelle a member of the support team
She quickly put my mind at ease and sorted the problem so quickly I didn’t have time to worry about my order I can’t thank her enough 👌
My order was delt with very quickly and when delivered the items 2 iPhone 14 Pro phones were in fantastic condition they were boxed and presented like brand new phones in perfect condition.
Along with charging lead a sim key opener and also a Smarty 80gb SIM card
Very impressive I will spread the word about Reboxed and will definitely use again thank you so much
Martin

Order of iPhone not received, Terrible communication. No phone number to contact. Only communication is via automated AI email. Asked for someone to call me. No response. Delivery was supposed to be 24 hours after order three days later and order not despatched despite several emails to them and responses all from an AI system telling me that my order was being prepared. Eventually with the help of an email from a human who worked hard to resolve the issue the phone arrived albeit 5 days late.
The iPhone is in excellent condition exactly as described. AI is not the way to communicate, all the issues could have been resolved by one simple telephone conversation. The problem appeared to be with a third party and not Reboxed themselves.If there hadn’t been these issues I would have given them 5 stars

Always fast and reliable. Very happy with item.

Phone delivered on time, securely boxed and packaged. It was exactly as described.

the phone looked slick and brand new, worked perfectly!

I needed a proof of purchase from REBOXED to make a claim through my insurance company. My phone died and stopped working after about 18 months of use. When I tried to make a claim for a broken damaged phone I purchased from REBOXED they kept me waiting for almost four weeks for a simple proof of purchase. I’m still waiting for it while writing this email.

So instead of playing a fee of £100 to my insurance company I’ve had buy another phone which yes cost me significantly more to get the same model of Phone.

I never leave reviews EVER! However their service is a joke. Their responses were always the same after many email asking for an update of POP

There response below

“Hi Jodie,

I’m really sorry this is taking so much longer than it should.

I completely understand your frustration, especially as you’ve already been waiting for the proof of purchase for some time.

I’ve escalated this again and chased our accounts team today, asking them to treat this as a priority and provide the proof of purchase as soon as possible.

I’ll send it straight over to you as soon as I receive it. I appreciate your patience while I get this pushed through.”

A really easy and well layed out site,everything was straightforward with no hidden costs.
Arrived on time and we'll packaged with all the relevant information and extras included with a bonus of one month's free damage insurance included.
Would highly recommend this company.