Reboxed® Reviews 

Simple website to navigate, easy ordering, fast shipping and item as described on the website

Prompt delivery. Very happy with phone. Could do with info on how (or whether) I can recycle my rather old phone which isn't on your list. Polite email conversation with your virtual assistant (surreal), but that didn't give an answer.

Every clear and smooth process. Also, the phone arrived the next day via our post office worker

Package arrived on time, the phone was in very good condition and everything was with it, I highly recommend checking them out!

It was easy to find what I wanted and the service was good.

IPhone 15 at a good price, excellent condition and better than described. Good battery life for a 'Reboxed' phone. Well packaged with charger lead and sim-pin. Easy to set up and transfer all data.

Good product received. Service didn’t disappoint either. I’m happy

I returned a phone to Reboxed on 21st August within the 30 day return period.
It was collected by their service provider using a return label provided by Reboxed.
I am still waiting 9-9-2026 for confirmation of receipt and refund. I sent photos of the collection on 31st August. I am frustrated at the lack of confirmation of its collection or receipt or communication other than token replies to my emails. I will not use this company again.

Purchased a refurbished Samsung phone, which was delivered quickly and was in great condition, as described.
Soon noticed that something had come loose in the phone - a small rattle and and ugly noise when vibrating.
Reached out to Reboxed support and was offered a full refund. Rachelle navigated me through the simple process of returning the phone, and assisted with a small hiccup along the way.
Within a couple of days of posting the phone the refund was back in my account.
Service was excellent, and I would have no concerns about using them again or recommending them to a friend.

Fast and affordable. Wife loves her new phone and at a lower price

I bought phone from reboxed and I got it in time. Phone in great condition and also the price for the phone was good. I will use them again in future if I need upgrade.

Fab next day delivery was so fast and phone is brilliant thank-you

I must further add that Rachel went above and beyond to help me . Great service. I will definitely use them again.

Rachelle was incredibly helpful with updating my order. She quickly noticed an issue with my billing and shipping address and resolved it promptly. I really appreciated her attention to detail, quick response, and excellent customer service.

Thank you, Rachelle! I truly appreciate your help.

Great service and company - Rachelle went over and above to sort an issue with my order which was much appreciated. My second time of buying from them.

I ordered a Samsung Galaxy.Z. Flip6 512GB from Reboxed under their “GOOD" condition tier. It arrived with a deep, sharp vertical gouge running straight down the center of the folding screen that completely catches a fingernail and ruins the glass integrity. This is a massive failure of their advertised "TechCheck®" certification process-for which they charge a mandatory fee without actually providing the diagnostics report sheet to back up their claims. Furthermore, they left the phone's vital unique identifier (IMEI/Serial Number) completely off my official purchase invoice, leaving me legally exposed.
I emailed their team immediately with high-resolution photographic evidence of the damage. Three days later, I have received absolute radio silence. Not a single human reply, nor even an automated confirmation ticket. Yet, they clearly have staff actively working on their website, as their live inventory has shifted completely, showing chaotic, predatory pricing anomalies where lower-tier devices are being listed for more money than higher ones.
Because they ignored my 24-hour ultimatum for a straight exchange or a
Royal Mail Home Collection return (which I require as a housebound individual), I have formally cancelled the contract under the Consumer Rights Act 2015. I have escalated this matter directly to the compliance department at Clearpay to freeze all upcoming installments under their new FCA regulatory duties, and I am prepared to take this to the Financial Ombudsman if necessary. Appalling, non-existent customer service.
Order N° 44562.

Update:

Dear Reboxed Customer Service Team

Your public reply here is nothing but a hollow corporate stalling tactic. You emailed me privately on Friday promising a personal, fast-tracked resolution to this disaster, and since then you have done absolutely nothing at all. It has now been seven full days since I reported this structurally damaged Samsung Galaxy Z Flip6 that arrived with a deep touchscreen scratch/crack—completely making a total mockery of your paid "TechCheck®" certification.

I am a housebound individual recovering from severe physical spinal injuries, and instead of resolving this, you used false reassurances to protect your rating over the Bank Holiday weekend while leaving me stranded with a broken device and an invoice that shockingly completely omitted the phone's vital IMEI number.

Because you have completely failed to act, I have officially sent my formal notice of contract cancellation for breach of description under the Consumer Rights Act 2015 to your support inbox 10 minutes ago. I no longer want an exchange from your shambolic outfit. I demand a full, immediate refund of all monies paid and an immediate Royal Mail Home Collection arranged where the courier brings the printed QR destination label directly to my door.

I have uploaded the macro photographs of the deep screen breach directly to this review so the public can see the reality of what Reboxed considers "Good Condition." My formal dispute is open with Clearpay Compliance, and I am heading straight to the Financial Ombudsman next. Your public apologies mean nothing when your customer service is non-existent.

Order N° 44562

Brilliant customer service thanks to Rachelle. From the moment I got in touch, she was friendly, professional, and incredibly helpful throughout the entire process.

There was an issue with my order, and Rachelle handled everything quickly and efficiently, keeping me updated and making what could have been a stressful situation stress-free. She genuinely went above and beyond to ensure a positive outcome.

Great customer service can be hard to come by, but Rachelle went above and beyond and is a real credit to Reboxed. Thank you again for all your help and support. I wouldn't hesitate to recommend Reboxed to others!

Thanks, Rachelle! 😊

Bought an iPhone advertised as perfect condition. Phone made an alarm sound as soon as I plugged it into the charger. Then the screen seemed to slightly change colour. Phone broke completely in light rain a few weeks later as I took it out of my pocket to answer a call. I emailed the company and sent a message via their contact page on their website. I also dashed to the Apple Store incase they could help in the meantime and they said it looks like there’s no waterproof seal as there should be because I specifically chose it for being compatible with extreme weather conditions! It took nearly a month to get a response from the company (luckily I still had my old phone) and then when I commented on an instagram post of theirs they magically replied on my instagram and said they had issues with the email and they had tried to contact me. Funnily enough, I received plenty of marketing emails from them! The return address happened to be just round the corner from me, how frustrating! I took it there and delivered it personally and said I don’t trust them in person and in multiple instagram messages back and forth, then they sent me a replacement. It’s okay so far but I had said I wanted a refund. I shan’t use them again.

Ordering my new phone was easy. The company were in contact quickly to confirm my order and post it out to me. I was able to re arrange the delivery date with ease and it arrived in good time. The phone is great too. Very hapoy with my purchase. They even put a little sweet in the box.

Not great. Their rating system for selling items doesn`t specify battery health during the selling process, so sent a cosmetically perfect iPhone with slightly unhealthly battery (60 odd %) for a trade-in of X value. On review on their side offered me less than half the value advertised during the sales process. At that point you can`t be bothered retrieving the item so just go through with it. Won`t be using in the future.