Had a genuinely great experience buying my S25. Had done my research so knew it was a good deal. Website is very clear on what you're getting. Product arrived quickly,as described & well packaged. To... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
DO NOT SEND AN IPHONE IF ITS UNDER 80% BATTERY THEY CLASS IT AS FAULTY AND ALSO MAKE UP LIES THAT YOUR SCREEN IS DAMAGED WITH DEEP CRACKS EVEN WHEN YOU HAVE VIDEO EVIDENCE OF NO SUCH CRACKS. CURRENTLY... Toon meer
Bedrijf heeft geantwoord
I've used others in the past. The big specialist refurb and also Amazon. Sometimes bigger isn't better - especially when things go wrong. Not with Reboxed - their service, communication and competit... Toon meer
What a great company! Ordered a used phone and it looked & felt totally brand new, no signs of previous use & most importantly to me, a really healthy battery. A great bargain & a beautifully package... Toon meer
Bedrijfsgegevens
- Mobiele telefoon winkel
- ook in
- Computers en accessoires winkel
- Elektronica accessoires groothandelaar
- Elektronicabedrijf
- Elektronicawinkel
- Mobiele telefoon recycle- en unlockservice
Geschreven door het bedrijf
Reboxed® is a better more sustainable way to upgrade your tech
Contactgegevens
London, Verenigd Koninkrijk
- support@reboxed.co
- reboxed.co
4,3
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Reboxed®
Hi Jane,
We’re delighted to hear you had a great experience with us. We really appreciate the recommendation and hope to see you again in the future!
Best,
Reboxed Customer Experience Team 🌍
Phone arrived as described in timely…
Phone arrived as described in timely way. I’m v pleased with phone but did have one issue which I contacted customer support about but didn’t receive a response. So only four rather than five stars.
5 augustus 2026
Antwoord van Reboxed®
Hi Simon,
Thank you for your review. We’re really pleased you’re happy with the phone and that it arrived as described and in good time.
We’re sorry you didn’t receive a response when you contacted our support team. We appreciate you bringing this to our attention, and we hope we can provide a better experience next time.
Best,
Reboxed Customer Experience Team 🌍
Product nicely packaged and matched the…
Product nicely packaged and matched the description.
6 augustus 2026
Antwoord van Reboxed®
Hi Charles,
Glad to hear the phone arrived well packaged and just as described. We appreciate you taking the time to share your experience with us.
Best,
Reboxed Customer Experience Team 🌍
Got what I paid for
Got what I paid for, easy and fast.
Have used Reboxed before and have every confidence in them and their wares.
5 augustus 2026
Antwoord van Reboxed®
Hi Bob,
It’s great to have you back! We’re pleased everything was easy and fast, and especially appreciate the confidence you continue to have in Reboxed. Thanks for choosing us again!
Best,
Reboxed Customer Experience Team 🌍
Amazing quick service would highly…
Amazing quick service would highly recommend.
20 mei 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Stacy,
Really glad we could make the experience quick and straightforward. We appreciate the recommendation and hope to help you again in the future!
Best,
Reboxed Customer Experience Team 🌍
Everything
4 augustus 2026
Antwoord van Reboxed®
Hi Wendy,
Great to hear everything went well! We really appreciate you taking the time to leave us a review. 😊
Best,
Reboxed Customer Experience Team 🌍
Terrible and frustrating customer service
I have ordered with this company before and it was great. Cut to ordering again and it has been appalling!
I ordered last Thursday well before the 12pm cut off time for same day dispatch, yet it has been five days and the item has still not been dispatched, I have had no updates and no communication from them.
I have emailed twice and have had generic AI responses about someone getting back to me “shortly” I have messaged on instagram, another generic AI response, again about someone getting back to me “shortly”.
This is awful and frustrating customer service! Not even a number I can call to just speak to a real person.
I just want an update on what’s going on and my order delivered!
17 augustus 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Carl,
We can completely understand the frustration here. When you’re simply looking for an update on an order, being met with repeated generic replies only makes things more frustrating.
It’s especially disappointing that this happened after you’d had a positive experience with us before. We’re taking your feedback on board and looking closely at where we’ve fallen short.
Best,
Reboxed Customer Experience Team 🌍
Antwoord van Reboxed®
Hi Mike,
Great to know your phone arrived in good condition. Hope you’re enjoying your new device!
Best,
Reboxed Customer Experience Team 🌍
QuQuick delivery, product was immaculate and works as if was brand new Highly recommend using reboxedick delivery
Quick delivery, product was immaculate and works as if was brand new
Highly recommend using reboxed
3 augustus 2026
Antwoord van Reboxed®
Hi Jayjay,
We’re delighted you had such a positive experience with Reboxed. It’s always great to hear from customers who would recommend us, and we hope you enjoy your phone for a long time to come! 😊
Best,
Reboxed Customer Experience Team 🌍
Antwoord van Reboxed®
Hi Fiona,
Glad to hear it’s been a positive experience so far. We hope you continue to enjoy your phone and have you back as a customer! 😊
Best,
Reboxed Customer Experience Team 🌍
Wasn’t me that placed a order someone…
Wasn’t me that placed a order someone else did in my name.. you wasn’t interested when I reported it
4 augustus 2026
Antwoord van Reboxed®
Hi Patricia,
We’re sorry you felt we weren’t interested when you raised this with us. We did advise at the time that, as the order had already been dispatched, the best next step was to contact your bank or card provider so they could investigate the unauthorised payment.
We understand this wasn’t the outcome you were hoping for, but we hope the matter has since been resolved.
Best,
Reboxed Customer Experience Team 🌍
Antwoord van Reboxed®
Hi Alexander,
Really pleased to hear you’re happy with the condition and the service. Thanks for the great feedback! 😊
Best,
Reboxed Customer Experience Team 🌍
Quick easy and honest
3 augustus 2026
Antwoord van Reboxed®
Hi David,
That’s exactly the experience we aim for. Glad everything was straightforward from your side!
Best,
Reboxed Customer Experience Team 🌍
The phone was not upto the condition…
The phone was not upto the condition which was expected
3 augustus 2026
Antwoord van Reboxed®
Hi Aneeta,
Thanks for your review. We’re sorry the condition of the phone wasn’t what you expected. We appreciate you sharing your feedback and will take this on board.
Best,
Reboxed Customer Experience Team 🌍
Refurbished phones you can trust
Refurbished phones you can trust. Have ordered 3 phones from you now over the years for my children and never been dissapointed with description or quality. Excellent customer service great affordable tech.
30 oktober 2025
Antwoord van Reboxed®
Hi Sarah,
It means a lot to have you come back to us time and again, especially for your children’s phones. We’re really pleased we’ve continued to meet your expectations over the years. 😊
Best,
Reboxed Customer Experience Team 🌍
As a first time buyer
As a first time buyer, I was pretty hesitant but it turned out to be a great decision. High quality, just as described. Good for the planet and the wallet. Top marks for service. I separately bought the manufacters' fast charging unit which I think makes a difference.
22 juli 2026
Antwoord van Reboxed®
Hi Annie,
Thank you for giving us a try as a first-time buyer. We’re really pleased to hear you’re happy with the phone, the service, and the value.
It’s great to know you feel it was a good choice for both your wallet and the planet. We appreciate the 4 stars!
Best,
Reboxed Customer Experience Team 🌍
After an initial delayed response I had…
After an initial delayed response I had a wonderful experience with Rachelle who helped me replace my faulty Iphone. Big shout out to her for her support and help.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Mr Jones,
Really glad Rachelle was able to help get everything sorted with your iPhone. We’ll make sure your kind words reach her. She’ll be very happy to see this! 😊
Best,
Reboxed Customer Experience Team 🌍
speedy responses.
speedy responses.
phone arrived just as described.
prices fair as always.
27 juli 2026
Antwoord van Reboxed®
Hi Fabia,
It’s great to hear you’ve had another positive experience with us. We’re glad the service and value were up to your expectations!
Best,
Reboxed Customer Experience Team 🌍
iPhone 14 Pro and accessories, whilst buying the phone was…
The service whilst buying the phone was good but I ordered a case and screen protector. The case didn’t come at all and the screen protector took a week. I would not advise anyone to buy accessories from Reboxed. What was a good experience with the phone turned out a bad experience with extras . Poor excuses given due to Secondary partners . Reboxed didn’t inform me items where not coming , I had to do all the chasing. Which left me without protection of my new phone.
31 juli 2026
Antwoord van Reboxed®
Hi Ian,
Thank you for sharing your feedback. We're glad you were happy with the phone, but we're sorry the experience with the accessories fell short, particularly the lack of communication and the delay with the screen protector.
We’ve reached out to you directly by email so we can look into this further and hopefully put things right. We’d really appreciate the chance to turn this experience around for you.
Best,
Reboxed Customer Experience Team 🌍
Heard about the as I have smarty data
Heard about the as I have smarty data, checked them out and found what I needed. Good price and condition.
28 juli 2026
Antwoord van Reboxed®
Hi Steve,
Glad you found us through Smarty and that you found what you were looking for at a good price. It’s great to hear the condition met your expectations too!
Best,
Reboxed Customer Experience Team 🌍
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