Reboxed® Reviews 

Great experience with Remixed. Although I was a little wary, I was keen to buy a refurbished phone with sustainability in mind. The service was very slick and my phone arrived really quickly. Some months in and I'm happy to feedback the handset is great. I'm very pleased with the service as well as the value for money. I'll definitely be recommending Reboxed.

Was very pleased with service. The phone i bought exceeded my expectations, and some of small gifts. I'm very happy with my purchase

The phones I bought (two separate purchases ) were of the ‘lowest’ graded quality, HOWEVER they were both as good as new !
Seriously good.
First phone was purchased on the Monday and arrived Tuesday morning.
Second phone was purchased on a Thursday afternoon and because of the cut off I didn’t receive it until the Tuesday.
I haven’t marked them down on this as they do state it on their site.
I have recommended Reboxed to friends and family, and based on my experience I wouldn’t buy anywhere else again.
Customer service was top notch as well.
Thank you.

Very pleased with this supplier. Prompt efficient delivery and product exactly as expected.
Product proving high quality and reliable.
Would recommend, good choice of products and prices. Now know providers can be trusted would use again

Easy to sort, guys at reboxed did everything so it was just a case of pack and post, brilliant service, can easily recommend, I have also bought from Reboxed too and my products were superb and couldn’t fault anything .

My old phone became unusable. I am on a very tight budget due to 2 kids, and general cost of living in 2026! I searched high and low for a good value refurbished phone, reboxed was by far the best choice. They had the best value for money, with the best selection. The phone arrived really quickly, it was packaged up in their lovely branded boxes so I still had that "ooo new phone" feeling. My bank balance not taking a huge hit was great, and the phone is perfect I wouldn't have even known it's not brand new. Thanks so much from a tired and skint mum!

The phone was a good price (better than a lot of other sites) delivered fast and the phone was as described in excellent condition.I Would throughly recommend Reboxed. Payment I used was PayPal pay in 3 so that eased the payment burden. This site is really worth a look.

Reboxed turned a warranty issue into a 63-day, 70-message ordeal.

On 25 May, I discovered their refurbished phone was blacklisted. I returned it on 4 June after being told it would take two to three business days.

Tracking confirmed delivery, yet Reboxed managed to lose, yes lose, the phone within its own partner network, along with its case and my personal information. They admitted this on 16 June, after repeated chasing.

The attempted resolution descended into farce:

- A replacement was agreed. Hours later, it was “out of stock”.

- A new order was raised to my old address, nine days after I supplied the correct one.

- After a week of chasing, Reboxed blamed a “technical glitch”, said the device had never been available and issued a refund instead.

- I rejected the refund and demanded the promised replacement. Replies cycled through “I am communicating”, “I have already chased this up” and lists of available colours.

- Nearly two weeks later, I was told to buy another phone myself before the refund had even reached my account.

The refund, promised within 3 to 5 business days, took 32 calendar days. Support admitted they could not even telephone their own Accounts team to check, only email them.

The agent remained polite, but Reboxed’s processes are borderline archaic (ironic since they sell AI-enabled tech).

Losing a customer’s phone is unacceptable. Taking nearly two months to resolve it is indefensible.

To future Reboxed customers - the value may look good, but you had better hope nothing goes wrong, because dealing with that customer service is where the real cost begins.

Purchased an iPhone with ReCare insurance clearly listed on my invoice as £8.99/month. Reboxed never activated the policy, never charged me for it, and never told me. Found this out when my phone was stolen and I tried to claim — leaving me £750 out of pocket with no cover.

Raised a formal complaint and asked three simple questions about what went wrong. They ignored every single one across multiple emails, offered me a £20 voucher off a £400+ purchase as 'compensation', and then had the audacity to tell me I needed to prove the insurance was active — for a policy they never set up.
Currently with the Financial Ombudsman.

Reboxed would rather stonewall a customer and hope they give up than admit their process failed. Disgusting customer service. Would not touch this company again.

Brought a Samsung S24 plus and screen protectors following a recommendation from a family member who is techi. Seamless transaction from beginning to end. Phone arrived the next day. Robot chat bot gave me wrong information but speedley rectified by the efficient Rachelle in customer service. Oh and in the phone box was a cleaning cloth and a pack of violet sweets! So great customer service not tested the phone yet, but looks pristine, maybe company should sell the phone covers as well. But great customer service all round.

My new phone went missing for a while due to the courier (DPD system crash and no photo), despite my almost constant emails chasing for an update, Rachelle remained EXTREMELY patient and professional, sadly DPD not so much.

I originally placed an order on reboxed and there was a problem with the order. Unfortunately what I had ordered had actually run out - after 3 days of chasing them, Rachelle contacted me to let me know the problem. From that point onwards, despite the original issue and mistake from reboxed Rachelle gave me fantastic customer service and was responsive and supportive throughout. Despite the original mishap I would still definitely recommend reboxed!!

Having previously bought phones from Reboxed I thought it was time for an update.
On July 1st I purchased an I Phone 14 and took out an extended 1 Year warranty at a cost of £416.38. The phone arrived but I received no paperwork with it. I am 77 years old and not technically minded so took the phone to my son who lives in Wales for him to set it up for me that was on July 17th. Using the charger sent with the phone it would only charge to 1% he then tried two other chargers but still only got 1%.
On sat the 18th July I sent Reboxed an email to
support @ Reboxed.co to which I have received no reply.On the 23rd of July I sent a pages contact to Reboxed also with no reply.
The phone needs to be returned to you, but if and when I hear from you I have no printer to download a label for return please advise on this.
I am very dissapointed with your customer care service being told not to send more than one email or I would get put to the bottom of the queue, what is one supposed to do? I now dont know if its best to have the phone sorted or to return it for a refund.You dont even have a contact phone number which is very poor. Should I need to contact you under the quarantee if I keep the phone what would your policy be ? I dont have the order number as no paperwork received with the phone, and I deleted all emails once the phone arrived( I wont make that mistake again)
As statedI am 77 years old and in very poor health so need this matter sorted ASAP.to keep in contact with my son who lives in Wales.
I couldnt praise Reboxed enough the first time around but DONT feel the same this time.
I AM VERY DISSAPOINTED INDEED
Thanks for your time
Pauline Moody

I really wanted to love Reboxed. As a fellow B Corp, I deliberately chose them because I expected great customer service and values-led business practices.

Unfortunately, my experience was the complete opposite.

The reconditioned iPhone I received turned out to be blacklisted. It took around 10 days of troubleshooting with my SIM provider before we eventually discovered the handset itself was the problem. During that time I spent many hours resetting the phone, speaking to support, trying different diagnostics and, as someone who runs their own business, struggling without a reliable phone.

The knock-on effects didn't stop there. The SIM and handset issues triggered security problems with my business bank, causing online payments to be blocked until I spent more time on the phone to my bank resolving the issue.

Whilst Reboxed eventually agreed to replace the phone, the process was slow, communication lacked empathy and I never felt that anyone truly recognised the impact the faulty handset had on me or my business. After losing confidence, I decided to return the replacement for a refund instead.

To add to the frustration, the initial refund amount was incorrect, omitting the cost of the screen protector, and the only goodwill gesture offered after more than a month of inconvenience was a £20 discount against buying another phone from Reboxed. Given I'd already lost trust in the company, this felt completely disconnected from the experience I'd had.

Things can and do go wrong in any business. What matters is how those situations are handled. Sadly, this is where Reboxed fell short for me. I expected much more from a company that champions its B Corp values.

I hope my experience encourages Reboxed to review how blacklisted devices make it through their checks and how they support customers when things do go wrong.

Not very good. device have multiple issue.

The phone arrived promptly and was exactly as described (pristine). I needed to contact them later for additional paperwork and Rachelle (from the support team who handled my email request) was swift to reply both courteously and efficiently.

Reboxed is a scam, I made a purchase that’s meant to be delivered within the next day but it’s been 8dsys now and I’m yet receive the phone I paid for , no contact number to communicate with them , please cancel my order and and refund my money please
I will edit my review if I get cancellation and a refund as soon as possible. Up till this moment, reboxed has not responded to my email on when I will get my refund and cancellation all they do is to respond with an automated message.

Dreadful company - would never use again and wish I hadn't this time.
I was excited about using a UK company with strong eco credentials but the phone I received was faulty. I battled through the AI responses to be told to return the phone and to not send my old one in for trade-in.

Reboxed did not cancel my trade-in and the return labels were mixed up and so the faulty phone went into their trade-in department and I was only refunded £90 instead of the full £213.

Several days of emails back and forwards, being told that support couldn't do anything to trace the phone or take any action because trade-in are a different department (!) and that I would have to contact trade-in myself and I eventually received confirmation that they had sold the faulty phone on and therefore could not do anything. I asked if they record serial numbers, whereby being able to confirm it was the wrong phone, to prevent fraud/fencing etc and have yet to receive a reply.

I again requested that I was refunded the remainder of the fee I paid, not leaving them out of pocket as they have literally sold the same phone twice, and their AI response has apparently passed it onto a human but 3d later no reply at all.

Contact with their customer services is impossible - no contact phone number and if you use the mobile number which google gives you, it is an unconnected personal mobile number of someone who is very aware that his number is being used on google, as he has had multiple calls!
Their website also states that if you repeatedly message them (I presume because you have not had a reply), your message goes to the end of the queue each time - something that makes absolutely no sense, and also leaves you with absolutely no chance of getting hold of anyone as they can just ignore you.

I will be taking it to Trading Standards as the service I have received has not met with the Sale of Goods Act, but I would strongly advise against using this company.

Rachelle was personable and sorted me out a refund really quickly

I have bought refurbished phones before but not with Reboxed. Thumps up to Reboxed it was immaculate the grade l bought. All my pals l told them please if u need a good refurbished phone just go to Reboxed.