Had a genuinely great experience buying my S25. Had done my research so knew it was a good deal. Website is very clear on what you're getting. Product arrived quickly,as described & well packaged. To... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
DO NOT SEND AN IPHONE IF ITS UNDER 80% BATTERY THEY CLASS IT AS FAULTY AND ALSO MAKE UP LIES THAT YOUR SCREEN IS DAMAGED WITH DEEP CRACKS EVEN WHEN YOU HAVE VIDEO EVIDENCE OF NO SUCH CRACKS. CURRENTLY... Toon meer
Bedrijf heeft geantwoord
I've used others in the past. The big specialist refurb and also Amazon. Sometimes bigger isn't better - especially when things go wrong. Not with Reboxed - their service, communication and competit... Toon meer
What a great company! Ordered a used phone and it looked & felt totally brand new, no signs of previous use & most importantly to me, a really healthy battery. A great bargain & a beautifully package... Toon meer
Bedrijfsgegevens
- Mobiele telefoon winkel
- ook in
- Computers en accessoires winkel
- Elektronica accessoires groothandelaar
- Elektronicabedrijf
- Elektronicawinkel
- Mobiele telefoon recycle- en unlockservice
Geschreven door het bedrijf
Reboxed® is a better more sustainable way to upgrade your tech
Contactgegevens
London, Verenigd Koninkrijk
- support@reboxed.co
- reboxed.co
4,3
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order a phone around 12.30 am on 24…
Order a phone around 12.30 am on 24 hour tracked delievery on a thursday morning to arrive on friday, however this did not happen, and they have been ignoring emails for 4 days while the phone still hasnt arrived. It has got to the point i have had to buy a phone from a different service. I am still waiting for them to email and contact me, and give me a refund i would not advice anyone to use this service, they have replied here saying they have contacted me when they have not!, they are still ignoring my emails i recommend no one use there service due to this!.
16 juli 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Daniel,
We're sorry that your delivery did not arrive within the timeframe you expected and that your experience led to this review.
We have reached out to you directly by email so we can address the situation and work towards resolving the outstanding matter with your order.
We appreciate you bringing your experience to our attention and hope we can put things right.
Best wishes,
Reboxed Customer Experience Team 🌍
I was really pleased with the help…from the really helpful Rachelle
I was really pleased with the help given to me by Rachelle who was able to track down my missing parcel and was able to then rearrange delivery quicker than I thought it would take. It’s my first time ordering something from Reboxed and I was really disappointed when my parcel went missing but I’m so glad Rachelle was there to reassure me that she would be able to fix things for me. I now feel confident about using Reboxed in the future if I feel the need to for any of my family members or friends.
20 juli 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Dianne,
Thank you so much for taking the time to share this! We’re really pleased that Rachelle was able to track down your parcel and help arrange a quicker delivery for you.
We completely understand how disappointing it must have been when your first order went missing, so it’s lovely to hear that you felt reassured throughout the process and now feel confident ordering from Reboxed again. We’ll be sure to pass your kind words on to Rachelle! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Everything perfect with the phone
Everything perfect with the phone. No complaints with that, only complaint was I was sent a charger with it but it didn’t work, I had another charger luckily but was quite disappointed I didn’t get one that worked. Overall I would be happy to use them again, prices are reasonable.
Edit - they got in contact with me and rearranged delivery for a new charger, it’s arrived and works! It wasn’t a huge problem but the fact they rectified it shows they care about there customers!
14 juli 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Tia,
Thank you for your review! We’re really pleased to hear that you’re happy with the phone and would be happy to use Reboxed again. We’re sorry that the charger you received wasn’t working, though, and understand how disappointing that must have been.
We’ve reached out to you directly to arrange sending you a replacement charger.
Thank you for your feedback, and we hope to welcome you back in the future!
Best wishes,
Reboxed Customer Experience Team 🌍
Prompt response from Rachelle to my…
Prompt response from Rachelle to my query, thank you
14 juli 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Mr. Dave,
Thank you for your kind words! We’re glad Rachelle was able to respond promptly and help with your query. We really appreciate you taking the time to leave us a review.
Best wishes,
Reboxed Customer Experience Team 🌍
Top notch delivery services
Reboxed — Excellent phone and delivery was quiet earlier than expected
18 mei 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi there,
Thank you for your review! We’re really pleased to hear that you were happy with the phone and that your delivery arrived earlier than expected. We appreciate you taking the time to share your experience with us!
Best wishes,
Reboxed Customer Experience Team 🌍
The lady I woke to Rachelle was amazing…
The lady I woke to Rachelle was amazing and so helpful. She instantly got back to my emails and was so helpful
12 juli 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Karen,
Thank you for taking the time to leave such lovely feedback!
We’re so glad to hear that Rachelle was able to make things easier for you and provide the support you needed. We’ll definitely make sure she sees your kind words. 😊
Best wishes,
Reboxed Customer Experience Team 🌍
processed quickly
the order has been processed quickly, despite I had to proof my ID before shipping, initial request to ID myself I considered as scam but confirmed with the customer service, I do recommend when serching for refurb phones
10 maart 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Simon,
Thank you for taking the time to leave us a review! We’re pleased to hear that your order was processed quickly and that our customer service team was able to reassure you regarding the ID verification process.
We completely understand why an unexpected request for ID might initially raise concerns, so we’re glad we could clarify this for you. We really appreciate your recommendation! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Disappointing
I waited approx 4 weeks for my items. I was informed they were doing security checks and responded to their request for info promptly. Was told there was an error with the system so nothing was acted on. Kept needing to chase. The ‘extras’ I ordered including cases / covers never arrived despite chasing. The phones were in good condition and work well. I was very disappointed with the service this time. I have used a few times before and always had a positive experience. Has made me more cautious but hope it has just been a one off
30 juni 2026
Antwoord van Reboxed®
Hi Helen,
Thank you for being a returning customer and for your honest feedback. We are so glad to hear the phones are working well, but we are genuinely sorry for the 4-week delay, the missing accessories, and the frustrating communication you experienced this time around.
We really appreciate your past support and are using your feedback to make sure this remains a one-off issue.
Best wishes,
Reboxed Customer Experience Team 🌍
Antwoord van Reboxed®
Hi there,
Thank you for your kind review! We’re pleased to hear that you found our response helpful and that we were able to assist with your query.
Best wishes,
Reboxed Customer Experience Team 🌍
Great customer service
Rachelle was great and organised a return and solved a refund problem. Have confidence in using again due to the returns policy for their refurbished phones
10 juli 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Keith,
Thank you so much for your kind review! We’re really pleased to hear that Rachelle was able to help organise your return and resolve the refund issue for you.
It’s great to know that the experience has given you confidence in using Reboxed again, and we really appreciate your support! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
It didn't take long for the phone to…
It didn't take long for the phone to arrive and it is in great condition. It feels like a new phone to me, but so much cheaper!
29 juni 2026
Antwoord van Reboxed®
Hi Ian,
Thank you for your review! We’re delighted to hear that your phone arrived quickly and that you’re so pleased with its condition. It’s great to know it feels like a new phone while giving you the benefit of a much better price. We really appreciate your support! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Because they're very trusted and reliable
29 juni 2026
Antwoord van Reboxed®
Hi there,
Thank you for your kind words! We really appreciate you describing Reboxed as a trusted and reliable company. It means a lot to know that you feel confident shopping with us. 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Excellent experience with Reboxed
Excellent experience with Reboxed. We found the phone my son was looking for quickly, the website was very easy to use.
The phone arrive quickly and in perfect condition and it's working perfectly well.
This was our first ever purchase of a refurbished phone and it was such a good experience that we will definitely go back for more for the rest of the family.
25 juni 2026
Antwoord van Reboxed®
Hi Maria,
Thank you so much for sharing your experience! We’re delighted to hear that you found the website easy to use, the phone arrived quickly and that your son is enjoying it. It’s especially lovely to hear that your first experience buying refurbished tech was such a positive one.
We really appreciate your support and look forward to welcoming you and the rest of the family back in the future! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Order made, no phone and no answers.
I placed a next day delivery order last week and have received nothing. Probably the worst company Ive dealt with online, no customer service number. I filled a form out last week where I was advised of an update and nothing. All I have requested is an update or a refund and nobody is replying.
1 juli 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi there,
We are incredibly sorry for the lack of communication and the delay with your order. This is absolutely not the standard of service we aim to provide, and we completely understand your frustration.
We want to resolve this for you immediately. Please reach out to us directly via email at support@reboxed.co with your order number. Our team will prioritize your message to ensure you get either a definitive update or a full refund right away.
Thank you for your patience, and we look forward to making things right.
Best wishes,
Reboxed Customer Experience Team 🌍
Antwoord van Reboxed®
Hi Stephen,
Thank you for your review! We’re glad to hear that you found our service fast and efficient, and that your phone arrived as described. We really appreciate you taking the time to share your experience!
Best wishes,
Reboxed Customer Experience Team 🌍
Amazing quick and good for price
23 juni 2026
Antwoord van Reboxed®
Hi Danielle,
Thanks for the lovely feedback! It’s great to hear that you found the service quick and the phone good value for money. We really appreciate you choosing Reboxed!
Best wishes,
Reboxed Customer Experience Team 🌍
Antwoord van Reboxed®
Hi Gary,
Thank you for your review! We’re delighted to hear that your order arrived promptly and that you were happy with the condition of the item.
We really appreciate your support of a more sustainable and ethical way to shop for tech. 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Great quality second hand phone
Great quality second hand phone. Good ethical credentials. Easy purchase and fast delivery. No complaints there.
On the selling/sending them of my own device it only asks about the cosmetic condition of the phone, which was near perfect for mine. But my battery was the issue. It didn't ask about this at the point of "selling" the device, so when I sent it to them it was just immediately rejected. It would have been better if I could have declared this upfront and saved the hassle if it was just going to be rejected.
22 mei 2026
Review zonder uitnodiging
Antwoord van Reboxed®
Hi Ilona,
Thank you for taking the time to leave such detailed feedback. We’re really pleased to hear that you were happy with the quality of your phone, the delivery, and our ethical approach.
We’re sorry the trade-in process was more frustrating than it needed to be. We appreciate your feedback regarding battery condition and will pass this on to our Trade-In team, as having the opportunity to provide this information upfront could help avoid unnecessary inconvenience.
Best wishes,
Reboxed Customer Experience Team 🌍
Antwoord van Reboxed®
Hi Anna,
This is lovely to hear! Thank you for the fantastic review and for putting your trust in Reboxed. We’re thrilled to have converted you to refurbished tech, and we’ll be here whenever you need your next phone! 😊
Best wishes,
Reboxed Customer Experience Team 🌍
Antwoord van Reboxed®
Hi Ben,
Thanks for the great feedback! We’re really pleased that your phone feels as good as new. We appreciate you choosing Reboxed!
Best wishes,
Reboxed Customer Experience Team 🌍
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.