Ordered a sideboard after having previously purchased a dining table and a coffee table. All pieces are simply stunning. Communication from order up to delivery was faultless. It's rare to find great... Toon meer
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Excellent customer service and prompt email responses. Our order was delayed by around 4 weeks on the initial estimated delivery which was 6weeks (ordered end of June delivered end of Sept). However R... Toon meer
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They company promotes on tv ( customer assumption they build direct ) they don’t just buy in but the product I bought was well built ( it came from Vietnam ) . I wanted to buy actual UK reclaimed wood... Toon meer
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Incredibly happy with the tulsa extendable table and bench we ordered! Looks amazing and was easy to assemble. Delivery was well within the estimated delivery time.Delivery guys were professional and... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Contactgegevens
Verenigd Koninkrijk
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
Goed
2K reviews
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Table is damaged
Table is damaged, sent email and pictures, messaged on LinkedIn and called a dozen times just to get the answerphone and no call back?
10 september 2026
Antwoord van Reclaim Nation
Dear Daniel,
We’re very sorry to hear that your table has arrived damaged and that you have struggled to get a response from us.
We have had an issue with some incoming emails not being picked up as quickly as they should have been, which is why your message was unfortunately missed. This is not an excuse, and we completely understand how frustrating it must have been to chase by email, LinkedIn and phone.
Your email and photos have now been located and our team is responding to you directly to get this resolved.
We apologise again for the lack of communication and for the inconvenience caused.
Kind regards,
Reclaim Nation
We love our new table!
We love our table, benches and chairs. They were easy to put together with great packaging and good communication from the delivery driver. We are very pleased with our purchase.
3 september 2026
Antwoord van Reclaim Nation
Thank you so much for your lovely feedback. It’s great to hear you’re enjoying your new table, benches and chairs, and that everything was straightforward to assemble. We’re also pleased the packaging kept everything well protected and that the delivery driver kept you informed along the way. We hope you enjoy many happy meals and gatherings around your new dining set. Team RN
Great comms and a lovely product
3 september 2026
Antwoord van Reclaim Nation
Thank you so much for your feedback. We’re delighted to hear you’re happy with the product and found the communication clear and helpful. It’s lovely to know everything came together smoothly for you. We hope you enjoy your new furniture. Team RN
Delayed again
We ordered a London Extendable Dining table on 1 June, with an expected delivery date of mid July.
Come that time we were told, after chasing them twice for a date, that there had been an error and the delivery to Reclaim Nation contained only larger tables and not the size we had ordered. We were offered the larger size for the same price but we could not accommodate that size. Instead we accepted a 10% discount and an assurance that delivery would be by mid September.
Well here we are in mid September and no table. We have chased them again several times and, while they are always polite and prompt in their replies, we still have no table. What we have just had is a reply to yet another email saying that Reclaim Nation expects to receive the table into their warehouse on 22 October and that they will pass it on to the courier within a week. So we are now looking at early November before we get the table.
Given that this is a 5 month timescale against the 6-7 week timescale we were expecting, I have to wonder what sort of company this is.
15 september 2026
Review zonder uitnodiging
Antwoord van Reclaim Nation
Dear Mr C,
We’re genuinely sorry for how long you have been left waiting for your London Extendable Dining Table.
You placed your order back on 1st June expecting delivery within weeks, not months, and we completely understand how disappointing and frustrating this has become. We also appreciate that you have already been patient after the first delay, accepted the 10% discount and waited again on the understanding that your table would arrive by mid September.
To now be advised that the table is expected into our warehouse on 22nd October is understandably very upsetting. Although our team has tried to respond to your emails promptly, we know that polite replies do not make up for the fact that you still do not have the table you ordered.
We’re really sorry that we have let you down. This is not the experience we wanted you to have, and we fully understand why you feel so disappointed.
As soon as the table arrives with us, we will pass it to the courier as quickly as possible and continue to keep you updated.
Kind regards,
Reclaim Nation
Extremely frustrating delivery experience – Order #23975
UPDATE: 17 Sept - given delivery window of 1248-1448. It's now 1509 and the table is nowhere to be seen. This is not just inconsistent logistics - it's a complete failure of fulfilment on multiple levels, and complete disrespect of customers' time, attention and patronage.
We ordered a Brooklyn 10-person extendable dining table (180–240cm) and bench from Reclaim Nation, costing almost £800.
On Thursday evening, we were told the order would arrive Friday morning. We stayed home and waited, but the delivery never arrived.
I contacted customer service and received a reply on Saturday saying they would investigate and get back to me. Nobody did.
On Monday, I then received an email saying the order had been delivered. Shortly afterwards, another email arrived apologising for the error and providing a tracking link instead. The tracking showed the order was out for delivery that day, so once again we stayed home waiting.
At around 4:30pm, after tracking it all day, the status suddenly changed to “refused; not booked in.” Nobody had attempted delivery, nobody contacted us, and we certainly did not refuse anything.
So we have now wasted two separate days waiting at home for this delivery, received contradictory information about whether it had been delivered, and still do not know when our almost £800 order will actually arrive.
Mistakes happen, but the combination of two failed delivery days, inaccurate status updates and a lack of proactive communication is unacceptable.
I would like Reclaim Nation to explain what has happened, locate our order and provide a firm delivery date.
I will update this review if and when the matter is resolved.
10 september 2026
Review zonder uitnodiging
Antwoord van Reclaim Nation
Dear Meanne,
We’re very sorry for the frustrating delivery experience you have had with your order.
We completely understand how disappointing it has been to wait in on more than one occasion, receive conflicting delivery updates, and still be left without a clear answer at the time of your review. This is not the level of service we want our customers to experience.
Our team has now spoken with DX and reviewed the issues around the failed delivery attempts and incorrect tracking updates. We have confirmed with the courier that your delivery is booked for 17th September, and they are due to send you a time window directly.
We are continuing to monitor this closely from our side to make sure the delivery goes ahead as planned. We sincerely apologise again for the inconvenience and poor communication you have experienced.
Kind regards,
Reclaim Nation
After a mix up over delivery Kenny…
After a mix up over delivery Kenny sorted out a redelivery and everything went smoothly.
9 september 2026
Antwoord van Reclaim Nation
Thank you for taking the time to share your feedback. We’re pleased to hear Kenny stepped in to sort out the delivery mix-up and made sure the redelivery went smoothly. It’s great to know everything was resolved and your furniture reached you without any further hassle. We’ll be sure to pass your kind words on to Kenny. Team RN
A beautiful table that looks great in…
A beautiful table that looks great in my home. It was delivered promptly, within 10 days of ordering it, would highly recommend.
1 september 2026
Antwoord van Reclaim Nation
Thank you for sharing your lovely feedback. We’re so pleased to hear the table looks beautiful in your home and has worked out just as you hoped. It’s great to know it reached you promptly, just 10 days after ordering. We really appreciate the recommendation and hope you enjoy your new table. Team RN
Quality furniture and service
I love our dining room table and chairs, feels sturdy and solid. Great customer service regarding updates on delivery.
8 september 2026
Antwoord van Reclaim Nation
Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying your new dining table and chairs and that they feel sturdy and solid in your home. It’s especially good to know our delivery updates kept you informed and made the process easy. We hope you enjoy many happy meals around your new dining set. Team RN
Sad times
I would love to be able to review the product but unfortunately I have someone else's furniture sat in my house. Emailed, rang and still not heard anything back. Was hoping I wasn't another one with wrong furniture delivered but unfortunately I am. Please can someone get back to me. I just want what I ordered, as i was really looking forward to having it and it seemed perfect. Thanks
8 september 2026
Antwoord van Reclaim Nation
Dear Faz,
We’re very sorry that the wrong furniture has been delivered to you and that you have not yet had a clear response from us.
We completely understand how frustrating and disappointing this must be, especially when you were looking forward to receiving the item you had chosen.
This should not have happened, and our customer service team will review this urgently and contact you directly to arrange the correct next steps, including resolving the incorrect item currently with you and getting your order sorted.
We apologise again for the inconvenience and for the lack of communication so far.
Kind regards,
Reclaim Nation
Antwoord van Reclaim Nation
Thanks so much for your feedback. We’re delighted to know you’re impressed with the quality and found putting everything together so simple. It’s always great to hear when a new piece is easy to assemble and feels just as good once it’s in place. We hope you enjoy it for a long time to come. Team RN
Antwoord van Reclaim Nation
Thanks so much for your feedback. We’re delighted to hear you’re happy with how the product looks and that it arrived safely packaged. It’s great to know assembly was nice and straightforward too, making it easy to get everything set up. We hope you enjoy your new furniture. Team RN
Beautiful table and benches
Beautiful table and benches. Better than expected. Benches lovely n wide. Very solid dining set. Highly recommend. Love it.
7 september 2026
Antwoord van Reclaim Nation
Thank you so much for your lovely feedback. We’re thrilled to hear the table and benches were even better than you expected, especially with the wider bench design being a favourite. It’s great to know the whole dining set feels so solid and has made such a good impression in your home. We really appreciate the recommendation and hope you enjoy it for years to come. Team RN
Great products but dismal after service
Purchased a table and 4 chairs in store in Wilton after purchasing a couple of ither things there. Service in store was brilliant.
Upon delivery the fabric on 3 of the 4 chairs was damaged by the way they were packed in the box and the legs rubbing on the fabric. Arranged for replacement chairs to be sent and the damaged ones picked up.
3 chairs arrived and 1 had damaged fabric. Arranged for a replacement.
1 chair arrived damaged again.
This time I phoned the number on the website and asked to speak to a manager to make a formal complaint.
Customer services: sorry I'm only sales.
Me: would you be able to give me a phone number?
CS: sorry they all work at home.
Me: do they not have a work phone?
CS: no sorry
So...I emailed again asking to make a formal complaint and got the usual 'we're so sorry...' email.
Replacement chair has been delivered and, guess what, fabric is damaged. Whoever packed it didn't even open the protective packaging (that had holes in it where the damage was) to check whether it was ok before packing it.
Here we go again....
11 september 2026
Review zonder uitnodiging
Antwoord van Reclaim Nation
Dear Carlos,
Thank you for your review. We’re pleased to hear that the service in our Wilton store was brilliant, but we’re very sorry for the repeated issues you have had with the chairs since delivery.
Receiving damaged chairs once is frustrating enough, but for this to happen again with multiple replacements is not acceptable. We completely understand why you are upset and why you wanted this escalated as a formal complaint.
We’re also sorry that your call did not give you the clear support or escalation route you expected. That is not the level of service we want to provide.
Our customer service team will be in touch with you directly to review what has happened and agree the next steps to get this resolved properly.
Kind regards,
Reclaim Nation
Ordered our table and it was delivered…
Ordered our table and it was delivered within a week! Really easy to assemble, and great quality, really pleased!
4 september 2026
Antwoord van Reclaim Nation
It’s wonderful to hear your table arrived so quickly and that you had it delivered within a week. We’re really pleased the assembly was straightforward and that the quality has lived up to expectations. Thank you for choosing FW and for taking the time to share your experience. We hope you enjoy your new table for many years to come. Team RN
This table is fantastic
This table is fantastic. Exactly what I wanted. Well made and the extendable middle is so simple to use. Plus it looks great.
4 september 2026
Antwoord van Reclaim Nation
Thank you so much for your fantastic feedback. We’re delighted to hear the table is exactly what you were looking for and that you’re finding the extending mechanism so easy to use. It’s lovely to know you’re happy with the quality and how it looks in your home. We hope you enjoy it for many years to come. Team RN
Extendable table and benches
I love the look of the table and benches. I especially like that they are extendable. They fit perfectly in the space.
Solidly built and easy to assemble, I would say that they are heavy so best if you have someone to help you move them. I just have one more bench to assemble.
Delivery was great, arrived in the time slot given. Very well packaged to avoid damage in transit.
I am very happy with my purchase.
4 september 2026
Antwoord van Reclaim Nation
Thank you so much for sharing your lovely feedback. We’re delighted to hear you love the look of the table and benches, and that the extendable design works so well in your space. It’s great to know they feel solid and were easy to assemble, and we’re pleased everything arrived safely and within the delivery time slot. We hope you enjoy your new dining set for many years to come. Team RN
Absolutely and utterly appalling
This company probably has one of the worst customer services in the UK. Also impossible to contact - I have emailed loads of times (noone has bothered responding), tried calling (answer machine), and online chat (not available) - and all very much within working hours. My last "dealings" was with someone called Charlotte, who ASSURED me my sideboard would FINALLY be delivered by yesterday (8th Sep) at the LATEST - as I have now been waiting nearly 4.5 months! - and guess what, nothing was delivered. To quote Charlotte: "We will proceed as agreed and follow everything closely from our side to ensure the sideboard is delivered to you by Tuesday 8th September at the latest." ... And yet absolutely NOTHING, NO sideboard, and ZERO communication. Absolutely and utterly appalling.
8 september 2026
Review zonder uitnodiging
Antwoord van Reclaim Nation
Hi,
We’re very sorry for the frustration and poor communication you have experienced. We completely understand how disappointing this has been, especially after waiting so long for your sideboard.
We did arrange for the sideboard to be delivered by 8th September as agreed, and the courier has confirmed that delivery was attempted on that date. However, we understand that the delivery did not go smoothly, including the courier providing time windows and then attending outside of these, which caused further frustration.
While we did take the steps agreed to get the sideboard to you, we fully appreciate that the overall experience has still fallen well below the standard you should expect. We’re sorry that you have been left chasing for updates and that communication has not been clear enough.
Our team is now reviewing this with the courier and will be in touch with you directly to get the delivery rearranged and resolved as quickly as possible.
Kind regards,
Reclaim Nation
Shipping dates on website and…
Shipping dates on website and confirmation email vastly different from actual experience. Went from 5-10 days to 14 weeks. Nothing offered apart from an apology.
4 september 2026
Antwoord van Reclaim Nation
Dear Nick,
We’re very sorry that the delivery timeframe for your bed frame has changed so significantly from the estimate shown when you ordered. We completely understand how disappointing and frustrating this delay has been, particularly when the original expectation was 5–10 days.
Your bedside tables are due to be delivered shortly, and we are working to get your bed frame dispatched as soon as possible. We appreciate that an apology alone does not make up for the delay, and we’re sorry that we haven’t provided clearer communication throughout.
Kind regards,
Reclaim Nation
Disappointing experience
Disappointing experience
I checked the measurements of the Montreal king-size bed three times before ordering with the in store team and online, as space was limited. I was assured each time that it was 205cm deep.
When the bed arrived, the box stated 214cm. I contacted the store and was told this must be a printing error and to go ahead with assembly. Unfortunately, the bed was the wrong size.
I’m still waiting for a refund, collection and a response from customer services, despite contacting the store several times. My initial experience with the in store team was excellent, but the way this issue has been handled has been extremely disappointing.
I wouldn’t order from here again due to this issue however the bed did look good quality, delivery was also pretty good for us so no complaints there.
4 september 2026
Review zonder uitnodiging
Antwoord van Reclaim Nation
Dear Hayley,
Hi Hayley,
We’re genuinely sorry for the incorrect information you were given and for the frustration and inconvenience this has caused. You made every effort to confirm the measurements before purchasing, and we completely understand your disappointment after being repeatedly assured they were correct.
We have now responded to you directly and are arranging for the bed to be collected, after which your full refund will be processed promptly. The courier will contact you to confirm the collection date.
Please accept our sincere apologies for the way this has been handled.
Kind regards,
Reclaim Nation
Still no stuff
I would give them minus stars if that was possible. This company has strung me along from March 2026 until now 9th of September and I still haven't recieved my order. The worst purchasing experience of my life by a long way!!!
9 september 2026
Antwoord van Reclaim Nation
Dear C Hartley,
We’re very sorry that your order has taken this long and for the frustration caused throughout the process.
We completely understand why you feel let down. Waiting since March is far beyond the experience we want any customer to have, and we apologise that you have been left waiting for so long.
Your delivery is now booked for 12th September, and our team will continue to monitor this to make sure it goes ahead as planned.
We’re sorry again for the delay and for the inconvenience caused.
Kind regards,
Reclaim Nation
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