Recorra Reviews 

Generally a positive experience with Recorra, have managed two separate contracts over the course of two years and haven’t had any issues, or when there have been, they have been resolved quickly.
Adam has generally been my main point of contact, and very helpful. Sophie and Lyn have also been incredibly helpful with issues when Adam not around.

1 star as it is not possible to write zero stars. Horrendous experience consistently. Terrible customer service, never collecting correct bins, no response when contacted about it. No compensation. No continuity and awful awful service. DO NOT sign contract with this company. Has caused so much stress wish we’d never started with them.

UPDATE: The brilliant Richard saves the day once again and has sorted my ongoing billing issues, so a big thank you to him.
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I have now been with Recorra for 11 months and none of that time has been easy. Initially, both my recycling bin and general waste were being thrown into the back of the same truck. Not only was I paying for 2 separate collections, but obviously I questioned whether my recycling was actually being recycled as intended or not. This saga carried on for some time (customer services were unhelpful) before I spoke to the sales rep (Richard Hine) who thankfully took control and raised the issue. It was discovered there was no recycling collection in my area (!) so we swapped two bins for one general waste. Not an ideal solution but saved me paying for the hire and collection of two bins instead of one. A short period of regular collections without problems then came to a stop when the driver seemingly refused to come and collect my general waste bin. I was fobbed off by customer services again and again, with excuses of 'I hadn't put my bin out', 'the lorry has broke down', or 'they couldn't find my bin'. All this time, I was of course being charged for the collections (as they do so in advance) and hire of the bin. Once again I resorted to speaking to Richard, who came again to the rescue and raised my case. The driver, I am told, was moved on, and thankfully I am back to regular collections (touch wood). However, I cannot get a response regarding being charged for a service I was not receiving, even though I was promised a month free. Their contract alleviates them of any responsibility for their failings, so I find myself stuck with them for the remaining period.

Really happy with the service we received from Recorra.
The customer service we received was always prompt and really helpful!

We have our confidential waste collected by Recorra and have done so for a couple of years.

Drivers are very kind and friendly and setting the service up with Adam was very simple from start to finish. Would highly recommend.

Great proactive team, with solid, clear and timely communication.
Deep levels of knowledge and where we did try and trip them up, we couldn't - the Recorra team went away and found a viable solution that worked well for both businesses!

We’ve been really impressed with Recorra’s service levels. They’re reliable, professional, and always make sure things run smoothly. What really stands out is their flexibility – especially during our seasonal peaks when demands change quickly. The team has always stepped up to accommodate our needs without fuss.

A big thank you to Adam, who sold us the service and made the whole process straightforward from the start. He understood our requirements perfectly and ensured everything was tailored to suit us.

Highly recommended if you’re looking for a service provider that combines professionalism with genuine adaptability.

Great communication and customer service. Our Business Development Manager has been on top of our account since it's inception and we have seen the services Recorra provide start to change the culture within our organisation when it comes to being sustainable.

We've been using Recorra for years, back when they were still Paper Round, and they've always been a reliable and cost-effective partner for our café in Brighton. Their service has remained consistently strong, and it's great to work with a company that understands our needs and delivers every time.

The Recorra Office Supplies website is easy to use and reliable. Deliveries arrive via their zero emission cargo bikes, and we are happy with the overall quality and selection of supplies available!

My experience has always been very positive. The team is consistently quick to respond and always helpful when sourcing new products. Their pricing is competitive, and I particularly value the focus on sustainable options. This combination makes working with you straightforward and reliable.

We use Recorra's office supplies service and have always found deliveries fast and customer service quick to respond to any queries.

I was overcharged charged for a year for a service which recorra did not provide. I provided them evidence that this service was not provided and that I wanted my money back for the overcharged. Recorra refused to pay any of the money back. This is the worst company I have ever dealt with in my life. Avoid at all cost

Unreliable collections, unresponsive customer service, only get constant emails, no bin lorries. I'm looking elsewhere

POOR CUSTOMER SERVICE
Let us down our bin has not been emptied for 3 weeks now.
Last email had no response called them they told me it had been emptied 2 days after our due day this is not true as I told them, then they cut me off. THAT IS JUST NOT GOOD ENOUGH
They good at setting DD up and taking your money then they give you RUBBISH Service

Don't ever try.
They are trying scamming people .

Dear Recorra Recruitment Team,

Thank you for your response to my Trustpilot review. While I appreciate your efforts to improve internal recruitment processes, I am still unclear about the status of my initial application for the Customer Service Advisor position.

As I mentioned in my review, I was in contact with Johanna Svenson, In-House Recruiter & Training Consultant, but I have not received any further communication from her since her last email on June 19th.

Could you kindly provide feedback regarding my application and clarify why Ms. Svenson has not been in touch since then? I believe it is only fair to receive an explanation regarding the lack of follow-up and the outcome of my application.

If possible, I would greatly appreciate it if Ms. Svenson could respond directly, as she was the person I was initially corresponding with.

I look forward to your response

I’ve had a great experience with using Recorra’s Office Supplies, when ordered items from them everything gets delivered via electric bikes, which is fantastic, easy and carbon free!
They have a wide selection of sustainable and recyclable items which are truly fantastic and affordable!

Experts in their field.