First Mile Reviews 

Very helpful and reliable service at a reasonable price .Bags collected on days when scheduled.
Staff helpful when enquirings are made

Natalie is fantastic. She helped us with our issue fast and attentively.

Mona was very helpful with resolving my issue efficiently. Great service. I would highly recommend!

I started using First Mile services since few months now and I am very happy with the service.
Everything comes in time, cost effective and the service is impeccable

The First Mile team provides a reliable, efficient waste management service. They’re friendly, professional and always helpful—highly recommended!

Good and reliable service in the last five years.

Its great service. Never any issues with communication and all the issues are being sorted promptly.

We have now been using First Mile for a few years both for daily collections and supply of materials> Also for Confidential Waste Collection.
We find the company very reliable, professional and easy to deal with.

Excellent level of service when I’ve used them for confidential shredding

As a small business, having a reliable and efficient waste management service is really important to us. First Mile is excellent and a special mention to Kiren Sahota for great support and customer service. Five stars!

**★☆☆☆☆ – Terrible service, constant missed collections and useless customer support!**

Absolutely disgraceful service from First Mile. We run a coffee shop in London and pay for evening waste collections, but they constantly miss them for no apparent reason. They collect for two days, then on the third day simply don't show up!

When the rubbish is left outside overnight, foxes tear open the bags and scatter waste everywhere. First Mile then refuses to collect anything outside the bags, meaning my staff and I have to clean everything up, rebag it and do the same job two or three times because they cannot do it properly once!

Customer service is just as bad. Every time we complain, they promise someone will come the following morning, but nobody shows up. Getting a call back from management is practically impossible. We spend more time chasing them than they spend collecting our rubbish!

After repeated complaints, they offered us 25 rubbish bags as an apology. **But what is the point of giving us free bags when you STILL DON'T COLLECT THEM?** Even after acknowledging the problem, they continue missing collections.

We are a food business, and having rubbish left outside attracting foxes is a serious hygiene concern. We pay for a professional service, not to spend our mornings cleaning up after their failures.

**First Mile, we don't need free rubbish bags. WE NEED YOU TO COLLECT OUR RUBBISH!**

Completely unreliable, terrible communication and zero accountability. I would strongly advise other businesses, especially cafés and restaurants, to avoid this company.

Probably the worst customer services I have experienced.
Missed collections.
Emails after emails to sort it out
Finally someone responds then nothing, promised collection again missed.
Then charges for collections that didn't even happen
Left us no choice but to cancel the contract
Agreed to collect the bin and cancel any outstanding invoices. This is over a month now
Email after email however the bin remains on our premises and no response from these people.
Please avoid at all cost as you will there are not enough hours in a a day to continuously chase them and run your business.,

Very sneaky "temporary fuel surcharge" is now added to all orders, easy to miss it as you pay, as I am sure is intended. They say is because fuel has increased so much recently, yes we have all noticed but I haven't seen any other company do this.

Very helpful staff on the customer service line. Got all my four queries answered at once.
The website however, is not very user friendly which I find fustrating.

So bad
Missed collections and no problem solving options offered at all

You have just to wait to next day and hope for a collection

You can send emails and call them 3 times a day but that won’t change any thing just false promises

No compensation if you pay for a private collection when they don’t turn up

Very bad communication,

**First Mile confirmed the incident but failed to respond to my email**

My bicycle was damaged by First Mile, and the company acknowledged and confirmed the incident. However, despite emailing them about the matter, I have not received a response.

It is frustrating to have an incident acknowledged by the company but then be left without a reply or a clear update on how the matter will be resolved. I expected better communication and customer service.

I hope First Mile takes this seriously and responds to my outstanding email.

After speaking to Rachel I was put at ease she was confident apologetic and answered all my queries thank you Rachel your a star

Absolutely atrocious service. We’re a business customer and have experienced serious failures in both collections and account management.

Their drivers have damaged two of our properties, causing thousands of pounds’ worth of damage. We have been trying to recover these costs since May, but despite repeated emails, phone calls and requests for updates, there has been no meaningful follow-up or resolution.

To make matters worse, we have now been told that our waste data has not been tracked since July. This reporting is essential to our ESG strategy, and discovering that months of data are missing is completely unacceptable.

The lack of communication and accountability has left us with no confidence in the service. We are moving to another provider as soon as possible.

Excellent service provided for confidential data; simple to order, collections carried out by a friendly driver on the day requested. Will use again