First Mile Reviews 

I have been using a First mile for a several years.
Thay never missed collection.
Drivers are friendly. Thay work hard to keep our streets clean and tidy.
I can highly recommend them.
They have a great customer service.

The transition was very smooth from our old collections.
Every collection on time and very polite collectors. Perfect so far!

Great service and team
We have been customers for few years. Thank you Timothy Goh for the support!

i have used these waste guys once before and had issues but it did get sorted eventually after 3 missed collections so i tried them again pick up on a Friday nope never came Sunday never came Monday nope their excuse was .. When our drivers have attempted to attend, they have reported being shouted at and scolded by residents in the area. upon asking my neighbors not one of them did this or heard anything furthermore i have video doorbell with motion alerts and no one came at all last night,today the promised to pick up and of course they never did i got another email around 8.45pm and a photo attached which was just all red so no idea what that was, again the video doorbell picked up no motion alerts so basically no one came they keep lying to you or making excuses, there is no evidence anyone came yesterday or today after last time and now this collection failed over 5 days i will be going elsewhere to find a better service.

We've had an excellent experience with First Mile. Their pricing is competitive, the customer service is outstanding, and they're always quick to resolve any issues. When one of our collections was missed due to a road obstruction, Rachel arranged a recollection immediately, providing a fast and effective solution. Highly recommended!

Tarek & John came a tad early, which was a god send as they helped me carry up 16 bags of rubbish for collection. Great service and kind team.

I have been with first Mile since they started their business and still I am very happy with their service.
Many thanks.

There’s miss collection few times so we needed to contact customer services. All collections made ok afterwards.

Good service I have been with them more than 10 years they are reliable always

Service and collection done every morning, very polite customer service and team collecting the recycling- waste

We have been with First Mile for several years, and up until recently I would have recommended them to anyone. However, something has changed. Our collection is constantly being missed. We report our missed collection, are informed that this has been logged and that a recovery collection will be sent out….you guessed it! That doesn’t turn up either. 😕 We are now in the process of seeking an alternative service—such a shame.

I strongly recommend avoiding First Mile at all costs.

After moving to a new address, I contacted First Mile to update my collection address. Despite confirming the change, no collections were ever made at my new location.

I logged a support request through their customer portal and also emailed their customer service team. Neither received a response, and nothing was done to resolve the issue.

I have also complained repeatedly about missed collections, yet the problem continues with no meaningful action taken.

What makes this even more surprising is that we are not just a small customer. Our company has a commercial contract with First Mile covering waste collections across four warehouse sites—a significant account. Despite the size of our business relationship, the level of service and communication has been extremely poor.

If this is the level of service they provide to one of their larger commercial customers, it raises serious concerns about how smaller customers are treated.

At times, it felt like they treated us with less respect than the bins they were supposed to collect.

Based on my experience, I cannot recommend First Mile. Businesses looking for a reliable waste collection provider would be wise to consider other options.

Following very poor customer service responses to our complaints about missed collections, we have today had exemplary service from Rodney of First Mile who, despite being limited by a small van for his collection route, has been helpful, accommodating and understanding of our issues. Rodney - you are a credit to your organisation.

Tabassam has been very helpful and responded promptly to my request of schedule changes. Really appreciate thank you!

First Mile provide a poor service. Missed collections again on Thursday 16th July 2026 which is a regular occurrence. Still not collected Tuesday 21st July although reported. Another issue is previously you could purchase a smaller minimum amount of bags which they have increased especially minimum order for glass bags, was 25 now is 120 @ £1.63 each + VAT. It took us three years to use 25 glass only bags and I refuse to purchase 120. Tried food waste but again the collections were missed the foxes got into the caddy, what a mess, that we needed to clear. First Mile get paid up front but do not provide the collection service offered and do not have to deal with the consequences. Customer Service team are always apologetic and it is obvious that they are just reading off a script.

The worse company to deal with, don't ever pay any quote they give you or trust there words.

I was looking for general waste company to handle my company's needs. I went to there website , filled in the details they asked for, paid the £40 the website quote asked for it , booked the date of bin drop off ( which was yesterday Thursday 16th of July 2026 and waited the whole day for it but nowhere to be found ).

Called them today on the customer services, explained everything. They assured me they gonna contact me today by phone or email to let me know when I'll have my 1100L bin but they disappeared leaving me clueless of when I'll have the bin and I already paid for it!!!!

Monday I'll ask my refund and I'll keep well away next time from this company. Its only waste of time to deal with them!!!!

Hiram & Mickyle helped us with a couple of issues and the quality of service and support I have to say was off the scale, rarley these days does anywhere provide such a genuine and caring level of service, delighted!

It's been a busy and hectic summer, but
Andrei at First Mile has really helped us out with getting new sites up and running and jumping on issue when happen. We're a small arts chairty and he's really helped us out.