First Mile Reviews 

I have been with First Mail for seval years and i am very happy with the service they provide me and very polite when you call them i strongly recommend them they try there very best to please there customers

A decrease in service as First Mile are unreliable and collections are now repeatedly being missed. Customer services are friendly enough but offer little in the way of solutions or explanations and there is a disconnect between office and the collecting depot. Given everyone uses a mobile phone I do not understand why contacting a driver is so difficult. Even taking advice on solutions and adding a collection day is not solving things and I do not have room to store collections that are missed. Nor do I have a cast iron guarantee that it will be collected on the next day. Looking into other options, thankfully that is possible, but would not recommend at all.

Bad communication and no problem
Solving when it comes to repetitive missed collection

Had my motorbike parked in front of an hotel I was staying, and one of their truck hit it overnight.
Not only they dropped the bike, but from the CCTV footage you can see the driver didn't even stop to assess the damage! What if someone was on the bike? Or even worse, ended up underneath it??

Try to contact the company multiple times in order to get the insurance details, and their answers was always "The compliance office will get in touch".
Worthless saying that, after a month, I had no answer...

I've spoken with the hotel as well, and they cannot be liable for this type of situation.
Although I agree with this, there's no need to say that I won't go to that particular hotel anymore. And all because of a careless company that could have this sorted with just a minimum level of professionalism.

If I have to choose a waste management company for my business I'd stay away from First Mile. What if they hit one of my client's car?? I don't wanna lose my business because of the careless driving or the total lack of responsiveness of someone else!

I had an issue with my account that left me feeling very, very stressed. Unfortunately, the normal customer service team was unable to resolve my problem.

As soon as I spoke with the manager, Ryan, everything changed. He listened to me carefully, understood my situation, and took the time to resolve all of my problems. I really appreciate the patience, professionalism, and understanding he showed me.

Thank you very much, Ryan, for your excellent help and support. I truly appreciate everything you did to help me.

Excellent service 👏
Always on time , never missed the collection.
Highly recommended

One the most promising company in market very good service and reliable

Easy to deal with and efficient

I am responsible for a commercial building in south west London. First Mile has not collected anything for three weeks.

Across the life of this account, missed collections have outnumbered completed ones. I have booked recovery collections repeatedly. In the last three weeks I have logged several. Not one was completed.

Two weeks ago I escalated by phone as a critical failure and was told a dedicated crew would attend to clear the accumulation. No crew came.

I have asked on more than one call whether the problem is at our end. Access, bin condition, how the waste is presented, anything at all. If something needs changing I will change it. Nobody has been able to tell me what the drivers are reporting, or give me a single thing to fix. The only answer I get is that a note has been added for the driver. A week later nothing has changed and it starts again.

The bins sit in a car park shared with residential neighbours and the waste is now drawing rats and foxes. Those residents are complaining about the smell, as are my tenants and their visiting clients. I have sent video showing the waste from the street and showing how straightforward the gate access is.

I am asking for one thing: a crew on site to clear it.

We had an issue with FM understanding our service requirement, initially a poor experience getting nowhere with email traffic, requested call back from a supervisor to no effect - until RACHAEL picked up the batton - understood what we wanted and set up the service we were looking for

Amelia was very kind and helpful. Good representation for the first mile

Failed weekend pick ups for nearly the whole of this Summer. They’ve promised escalation, emails, follow ups, team leaders, a call from the depot. Notes put on the system for the drivers….. but to no avail. Waste collection firms are notoriously poor, but as the week day service was good I had high hopes for these guys.

But when I called in today, the experience was an all time low. The lady couldn’t grasp my postcode after 3 attempts at explaining it as Sierra Whiskey 11, 6 Hotel Golf, SW11 6HG, and couldn’t identify my business, despite the above and my calling on the same number I’ve called in on for the last 7 years or so.

I give up, they are worse than BIFFA and PHS. If you are in hospitality do yourself a favour and give them a swerve. I couldn’t believe anyone could be worse than BIFFA, PHS or Viola, but there you go

I would like to commend Rachael at The First Mile for her excellent customer service. She was helpful, efficient, and highly knowledgeable throughout the process. Rachael quickly understood what we needed and resolved everything for us without any hassle. Her professional and friendly approach made the experience straightforward and stress-free. Thank you, Rachael, for your outstanding support!

Excellent service and very friendly staff. A pleasure to deal with.

We did have a problem with the collection times when we first started with First Mile, but as soon as I reported it, the problem was sorted out within 24 hours and my bins were emptied. I couldn't have asked for a more helpful and prompt response from their team.

Been using First Mile at two of our sites for a few years now. Always a good service both from the front line team collecting the bins and from the office staff when I have needed to contact them, highly recommended.

Great service and very helpful staff. Reliable service every week. Confidential waste removal service with peace of mind, very fast and efficient removing many heavy bags.

Quick and efficient service from First Mile. A smooth and reliable experience throughout. Would recommend.