Is this a scam website ? They’ve had my headset for 3 working days !! No same day payout as advertised !! Absolutely zero communication.. and won’t reply to Emails or answer your calls. I appreciate i... Toon meer
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Lees wat reviewers zeggen
Do not sell to this company. No communication. When you ring up they answer the phone as if they have no idea what they are doing then dismiss the call. Have not paid out for my device and now I’m for... Toon meer
Sold my Mum's old Realme 7 Pro and my partner's Oppo A72. Both in immaculate condition, but these guys didn't send one single stupid question. Just an email to confirm receipt (and that they're b... Toon meer
Bedrijf heeft geantwoord
I have used Recycle Pro several times now to sell Garmin watches, an Apple Watch and an iPad. I find their communication to be excellent and payment is prompt, keeping me informed throughout the proce... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
RecyclePro is one of the UK's renowned names for IT Disposal and asset management services. In the ever dynamic and progressive society, the need for a holistic and integrated IT Disposal solution was inevitable. To cater to this need for a comprehensive and fully integrated IT disposal solution in the most environmentally sensitive way, Recycle Pro offers a unified approach to the responsible disposition of redundant IT assets and equipment. Our one of a kind IT management services cover all aspects - from gathering to transfer and reusing, the process is carefully laid out to evacuate and discard IT hardware in the most secure and eco-friendly manner without adversely affecting the environment. Geared with extensive knowledge of second user market and protracted experience in IT refurbishment and restoration, have the required acumen to furnish our clients with fair and deep discounts for the products they seek. Our ethos has consistently been that reusing ought to be anything but difficult to urge the larger part to take part by taking out the issues that prevent numerous individuals from reusing. To this end, we endeavor to give the least complex and most forward-thinking legislative reusing solution, upheld by a friendly and learned client administration group that can support every one of our accomplices and customers with negligible exertion. Thereby, promoting sustainable consumerism without affecting future generations.
Contactgegevens
Verenigd Koninkrijk
- info@recyclepro.co.uk
- recyclepro.co.uk
3,1
Gemiddeld
444 reviews
Heeft nog niet op negatieve reviews gereageerd
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Bad slow and kept item!
Sent item in september. They revised offer to £1 in november. Still waiting for handset to be returned as rejected offer. Unacceptable.
25 september 2022
Antwoord van Recycle pro
Hello Simon
I sincerely apologize for the inconvenience.
You chose the 2016 iPhone SE, but sent the 2016 iPhone 6 (16 GB), which is valued at £6 in good condition, and we received it in C condition it has dents on the chassis, thus we're giving you £1 instead.
We package your device and deliver it to the Royal Mail post office; the delay is caused by a strike by the Royal Mail.
Good service fast payment
27 oktober 2022
Antwoord van Recycle pro
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”
Very easy and convenient service
28 oktober 2022
Antwoord van Recycle pro
Thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
Very slow service from receiving goods.
11 november 2022
Antwoord van Recycle pro
Thank you for your review and I extremely apologise for the delay we did have extensive amount of orders to process which caused delays that of course turned some customers leaving us bad reviews. We are definitely going to learn from this experience and will make every effort to meet customers expectations.
Liked price
Liked price
Disliked time taken to complete transaction. Took almost a month to get payment
20 september 2022
Antwoord van Recycle pro
Thank you for your review. We really much appreciate what you have written about us and it means a lot. we are trying our best to the best we can, we did have extensive amount of orders to process which caused delays that of course turned some customers leaving us bad reviews. We are definitely going to learn from this experience and will make every effort to meet customers expectations.
I would again like to thank you for your review.
Antwoord van Recycle pro
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”
It took the company over 6 weeks to pay…
It took the company over 6 weeks to pay me my cash once they received my phone.
2 november 2022
Antwoord van Recycle pro
We sincerly apologise for the delay.
We did have extensive amount of orders to process which caused delays that of course turned some customers leaving us bad reviews. we are definitely going to learn from this experience and will make every effort to meet customers expectations.
We again would like to apologise for the delay.
Absolutely shocking- do not use
Absolutely shocking- do not use. Didn’t not respond to emails and had to chase numerous times on phone to be told my order was processing. Eventually was told the offer was way lower than promised due to a scratch on the screen. I asked for photographic proof and never sent-they then told me 2 weeks later there was supposedly another issue with the phone. I threatened to call trading standards and the police as they were refusing to send my phone back or give me any details about the supposed issues- agreed on a price just below the agreed price to finally get some money and end the saga.
DO NOT USE!
12 oktober 2022
Antwoord van Recycle pro
Hi,
I am sorry that you feel this way, and its absolutely because of the threats you made. we are a business to serve people but not to get it conflict, we agreed to a price to save you time and our intentions where only to help you. please read below why we revise prices and also please read other reviews here from customers who sent their device in a good condition ( Grade A ).
when we receive an order with good condition ( Grade A ) but we receive a worn condition device ( Grade C ) if it happens we send pictures and videos of scratches or dents to prove its not a condition customer selected. We are always willing to help and make the process quicker and hassle free for customers by negotiating a price where this transaction will be acceptable for both parties and incase we can not find a middle ground we always return customers device free of charge. It can all be avoided if correct condition is selected while placing the order or simply do not accept our accurate quote according to device's condition and we will return your device free of charge.
Best Regards
Shocking service
Shocking service - would advise against. Received half what I was offered originally despite the Apple device being in great condition.
1 november 2022
Antwoord van Recycle pro
Hi,
I am sorry that you feel this way, but please take a look at this from our prospective when we receive an order with good condition ( Grade A ) but we receive a worn condition device ( Grade C ) if it happens we send pictures and videos of scratches or dents to prove its not a condition customer selected. We are always willing to help and make the process quicker and hassle free for customers by negotiating a price where this transaction will be acceptable for both parties and incase we can not find a middle ground we always return customers device free of charge. It could all be avoided if correct condition was selected while placing the order or simply just don't accept the revise quote and we will return your device free of charge.
I hope you will understand why we had to revise your quote and hope you will select the correct condition while selling your device.
Best Regards
Legit, but be really patient
So, first of all to anyone who is reading this: these guys are legit and paid the promised amount in full.
Now to the detailed review:
I had a new phone that I used for only 3 months, in excellent condition (no visible damage and I take care of my phone with tempered glass and MILD certified cases). These people offered me the highest amount and I sent the device to them on 14th October 2022. They received the device on 17th October (confirmed by Royal Mail tracking and by their team). They asked me to be patient and I waited. For 10 days. Mailed them again. No response. Mailed them the next day again - no response. I was getting worried at this point. But by the end of that day, I saw that my account was credited with the promised amount.
So, the entire process took half a month (14th Oct - 28th October). Now, why do I think this delay is a bit high?
My partner traded in her phone for Pixel 7 Pro at the Google Store UK. She sent the phone on 17th October, they received it on 18th and her account was credited by the promised amount on 21st October. So, all it took her was 5 days, in total.
Once again, these guys are legit, but just be really patient. If you are not in a hurry to get your money, these guys are great. If you are in a hurry, I suggest some other company. Also, use tons of bubble wrap both on the phone and on the box you put the phone on. The postal cover I used even had bubble wrap inside. This makes sure that your phone isn't scratched or anything during postage.
28 oktober 2022
Antwoord van Recycle pro
Thank you for your review. We really much appreciate what you have written about us and it means a lot. we are trying our best to the best we can, we did have extensive amount of orders to process which caused delays that of course turned some customers leaving us bad reviews. we are definitely going to learn from this experience and will make every effort to meet customers expectations.
I would again like to thank you for your review.
Best Regards
Very poor
Very poor! Sent off the phone and had to chase 3 times to ask what was going on! After almost a month they told me that it had a scratch and they would pay £40 instead of the initial £126! I requested the phone back and a week later I am still waiting for it to be delivered! Do not use!
2 november 2022
Antwoord van Recycle pro
We sincerely apologise for the inconvenience.
We regret that you had such a bad experience.
The quantity of orders we got all at once caused the delay. Please have a look at the email we just gave you; we're trying to improve and see it as a learning curve. We are hoping for a positive answer.
Thank you.
Won’t be using them again
Really slow at processing my phone. Took them over 3 weeks. Then it was valued at much less because of scratches that were not there when I sent it in. The ended up paying me about £290 less than promised because I couldn’t be bothered having it sent back during the postal strikes. Initiall Emailed them twice and never heard back. Called them and they were polite but still took too long to resolve. Wouldn’t use them again.
10 oktober 2022
Antwoord van Recycle pro
We sincerely apologise for the inconvenience!
We sorry to hear that you've had a Bad experience, we understand that you did not like our revise quote, but its not a binding contract we can always return your device for free. we believe in honesty and the original offer was provided in good faith that we will receive a device as mentioned by customer while placing the order we always provide evidence of the condition or device we receive customers device in case it differ from what customer has stated.
Thank you.
Bad news avoid like the plaque
Bad news ! Just avoid them.
They had my phone for over a month before making an offer way below what was indicated initially. After declining and waiting a further 2 weeks they have still not returned my phone.
A complete scam, these guys. Now won’t even take my calls.
2 november 2022
Review zonder uitnodiging
Antwoord van Recycle pro
We sincerely apologise for the inconvenience!
We understand that you did not like our revise quote, but its not a binding contract we can always return your device for free. we believe in honesty and the original offer was provided in good faith that we will receive a device as mentioned by customer while placing the order we always provide evidence of the condition.
We have already returned your devices through Royal Mail, and we have forwarded the E-receipt to you. Please review your email for the device return confirmation.
Thank you.
Paid what they said they was going to
1 november 2022
Antwoord van Recycle pro
Thank you so much for your kind words, Graham. We really appreciate taking the time out to share your experience with us. We count ourselves lucky for you customers like you. We look forward to working with you again in the future! :)
Still waiting for 2nd order
1st order was completed well still waiting about my 2nd order a week later
5 oktober 2022
Antwoord van Recycle pro
Hi,
I am sorry to have taken so long to finish processing your order. we were extremely busy during when your orders arrived and we worked very hard and tirelessly to finish all the orders as soon as possible.
we are also making some changes in our processes and increasing our numbers of order handlers so that we will not have to request customer to wait longer again.
Best Regards
Terrible Service
I don’t usually write reviews but I feel I have to warn potential customers. The payment for my Apple Watch took over 4 weeks. The team also paid less than half of what was offered for the watch, even though it had a screen protector and case for its entire life, so was in great condition. Very disappointed.
Update in response to your reply: you sent me images of the “cracked screen” but the screen protector was still on the watch - the small scratch was on the screen protector. I replied to tell you this and asked for photos of the actual watch screen, but you didn’t send any update photos to show the screen protector off. Shocking service.
28 oktober 2022
Review zonder uitnodiging
Antwoord van Recycle pro
Hi Ross,
I apologise for the inconvenience.
We sent you images as a proof that your watch has scratches on the screen , hence we had to revise accordingly We are always on our customers side and always return the device without any charges if customer chooses too even in this case, we would have done the same if revised quote was not agreed upon.
I would again like to apologise for your experience.
3 weeks from posting phone.
3 weeks from posting phone.
Offered 50 instead of 84 quoted.. even though phone was exactly as described.
Emailed twice and got no response so all in all ok but could have been better
28 oktober 2022
Review zonder uitnodiging
Antwoord van Recycle pro
I apologise for the inconvenience.
We sent you images as a proof that your phone has scratches on the backside cover , hence we had to revise accordingly We are always on our customers side and always return the device without any charges if customer chooses too even in this case, we would have done the same if revised quote was not agreed upon.
I would again like to apologise for your experience.
Don't use this company!
Don't use this company, unless you want to be scammed out of your phone and amount they say they can give. Don't be drawn in by the 'higher than all the others' prices. Sent the phone to them and it's taken two months of constant emailing back and forth and threatening to call the police for theft before getting not the amount I was offered.
I sent the phone in near perfect condition. I always use a screen protector and phone case. I also wrapped in bubble wrap (a lot of bubble wrap) and in a bubble envelope. I had been quoted over £80.
When my phone was finally after 3 weeks 'assessed' they said it was in Condition C with deep scratches in the screen and lots of scratches around the casing and they were offering me £50 less than quoted. Uh, no, impossible.
I read a few other reviews similar to this one. Almost seems like they either damage the phones themselves to offer you a lower price, or they lie. When I asked for the phone back, they never sent it to me (probably because the phone was NOT in the condition they said). I had to threated to call the police for theft as they hadn't returned my phone after another couple of weeks until 'as a gesture of goodwill', they accepted my counter offer of £60. I then FINALLY got the money after nearly a week, and can now put this learning experience behind me.
My advice, if you are going to use this company, take the serial number of your phone, or some other unique identifier, take pictures of the condition before you send it, as well as how carefully you've packaged it so you have something to counter them with if they say it was too damaged, or you get a damaged phone back (you can then check the serial number or something to make sure it's the phone you sent them). You will also have to not be in a rush to get your money and be prepared to make lots of contact.
So glad it's over.
24 oktober 2022
Review zonder uitnodiging
Antwoord van Recycle pro
Hi Amanda,
We are extremely apologise for your bad experince.
We understand that you did not like our revise quote, but its not a binding contract we can always return your device for free. we believe in honesty and the original offer was provided in good faith that we will receive a device as mentioned by customer while placing the order we always provide evidence of the condition.
Recycle pro were great
Recycle pro were great, I received the exact money they quoted me for my iPhone X. It was the highest quote I’d receive from any company online or on the high street.
It did take a week from it getting delivered to getting reviewed and the payment being sent but when I contacted them they replied the same day advising me there was a slight delay due to demand.
They kept me updated throughout.
25 oktober 2022
Review zonder uitnodiging
Antwoord van Recycle pro
Thank you so much for your kind words. We really appreciate taking the time out to share your experience with us. We count ourselves lucky for you customers like you.We look forward to working with you again in the future! :)
Sent the phone after lots of prompts…
Sent the phone after lots of prompts then had to chase contact for the next two weeks to be told to call back and then I’d receive an email in the next 48hours which never came then offered less than original
Price quoted said the phone had scratches in the screen but was a new screen
24 oktober 2022
Review zonder uitnodiging
Antwoord van Recycle pro
Hi Maria,
I apologise for the inconvenience.
We sent you images as a proof that your phone has scratches on the screen, hence we had to revise accordingly We are always on our customers side and always return the device without any charges if customer chooses too even in this case, we would have done the same if revised quote was not agreed upon.
I would again like to apologise for your experience.
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