Always a reliable company, the only reason it’s not 5 stars is due to the inconsistencies with timing. Sometimes busses are perfectly on time and sometimes they’re like 45 minutes off in the middle of... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bus driver was very nice and reminded everyone to not talk loud and interrupt people resting. Unlike other times two times I took the bus the guy next to me was on his phone so loud, and then two girl... Toon meer
Bedrijf heeft geantwoord
Wonderful experience the bus was clean the driver was polite. Just be careful of using the WiFi. There are people on the bus solely to steal your login information. If you get a login request while in... Toon meer
Bedrijf heeft geantwoord
Red Coach have the best drivers in the business. Haven’t met one yet who I didn’t like👌🏾 My only statement of dissatisfaction is that customer service is very slow to respond to texts/emails. Usua... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RedCoach is the most comfortable way to travel across the Sunshine State,Texas and Georgia. Whether you select first, business or economy class, you will get the full RedCoach experience, where your safety and comfort are priority
Contactgegevens
1777 McCoy Rd, 32809, Orlando, Verenigde Staten
- 877-733-0724
- wecanhelp@redcoachusa.com
- redcoachusa.com
3,9
Goed
5K reviews
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Antwoord van RedCoach
Hi Susana, thank you for your review! We're so glad to hear that you found the seats very comfortable, the driver safe, and the experience stress-free. That's exactly what we aim for. Hope to see you again soon!
Unhappy customer
They do not address your concerns. You can write messages and they never call back. Also the ride is very uncomfortable, the bus shakes the entire time. It makes resting impossible. And they are always late with no compensation.
28 februari 2026
Antwoord van RedCoach
Hi Sonia, thank you for your loyalty as a Silver member — your experience matters deeply to us.
We're sorry to hear you felt unheard — that's never the experience we want for our passengers. We do want to note that our team reached out and a resolution was shared with you via email. We hope that addressed your concerns, but if there's anything still outstanding, please don't hesitate to reply to that email and we'll be happy to continue the conversation.
We appreciate your feedback on the ride experience as well and will take it into account. We hope to have the opportunity to give you a better trip next time.
Return trip was horrible
Going it was okay, when I got on the first bus it was smooth. Coming home on the next bus it started off cool because it was cold in Frisco Tx but after 71 miles out, the temperature changed. The bus was 25 minutes late so I guess she couldn’t do a stop like the other bus did because she had a time limit. The temperature went from 47 to 74, so the heat was on full blast the whole time. I called support to see if they could get in touch with her because I didn’t want to bother her while driving. 40 minutes went by so I walked up there to ask if she could please turn the heat off or down, she said she couldn’t because that would mean she’ll have to stop the bus and she’s not stopping at all. It was so miserable for a lot of us on there. Most of us were sweating for about 115 miles.
8 maart 2026
Antwoord van RedCoach
Hi Kinta, we're so sorry to hear about your return trip — that sounds genuinely uncomfortable and we completely understand your frustration.
We'd love the opportunity to make this right. Please email us at wecanhelp@redcoachusa.com with your name and booking number and our team will take care of you from there.
Thank you for your patience and for taking the time to share this with us.
First class bus
First class bus was great the seats were very nice. The bus was clean and the driver was very nice. I traveled from Tallahassee to Orlando. The only improvement I would suggest it you have at least one rest stop so people could go to the bathroom.
6 maart 2026
Antwoord van RedCoach
Hi Ruth, thank you for your wonderful review! We're so glad to hear that you enjoyed the first class experience, comfortable seats, and clean bus from Tallahassee to Orlando. We also wanted to mention that our buses are equipped with a restroom onboard for your convenience during the trip. We appreciate your feedback and hope to see you again soon!
I am a senior citizen and Request for Compensation Due to Service Issuesa mother of…
I am a senior citizen and a mother of five, and I specifically chose your service after seeing that a senior citizen discount was offered on your website. Unfortunately, when I completed my booking, the promised discount was not applied.
Additionally, I arranged for an Uber to drop me off at the pickup address listed on your website. After arriving and waiting for about five minutes, I was informed that the pickup location had been changed and that the bus was also delayed. This unexpected change created a major inconvenience for me. I had to pay for another Uber to take me to the new location, which resulted in additional expenses.
Because of the delay and the change in pickup location, I unfortunately missed an important appointment in Dallas. This situation was both stressful and costly.
Given these circumstances, I respectfully request that you review my experience and provide appropriate compensation for the inconvenience and additional expenses I incurred. I would appreciate your prompt attention to this matter.
Thank you for your time and understanding. I look forward to your response.
8 maart 2026
Antwoord van RedCoach
Hi Patience, thank you for sharing your experience and for choosing RedCoach.
We'd like to clarify a couple of things. Our senior discount is available at the time of booking and must be applied by the passenger when selecting the type of travelers — it is not automatically added at checkout. We'd encourage you to take advantage of it on your next trip!
Regarding the stop change — the pickup location was temporarily relocated due to a city marathon, a circumstance entirely outside of our control. We understand this created an inconvenience and we're truly sorry for the added stress, especially given the delay.
Thank you for your patience and we hope to serve you better on your next trip.
Went great
Went great! Orlando break in the morning sucks so much tho, but it is what it is.
10 maart 2026
Antwoord van RedCoach
Hi Mateo, thank you for your review! We're glad to hear that overall your trip went great. We appreciate your honesty about the Orlando break — we understand morning stops can sometimes be inconvenient, and we'll share your feedback with our team. Hope to see you again soon!
Terrible service
Tried whats app, a call, email. Got no help or response and missed our bus as the pick up place was different than where we were dropped off. Had to procure different way home and never did get a customer service response or refund.
Per their response, No their team did not get in touch or make any refund.
2 maart 2026
Antwoord van RedCoach
Hi Wendy, we're sorry to hear about the confusion with the pickup location and the frustration of not being able to reach us in the moment — we completely understand how stressful that must have been.
We're glad to share that our team has since been in touch and a resolution has been provided. If you have any remaining questions or concerns, please don't hesitate to reply to that communication and we'll be happy to help.
Thank you for your patience and we hope to have the opportunity to give you a much smoother experience next time.
Perfect location in the airport to get…
Perfect location in the airport to get back home. On time departure time and arrival time
7 maart 2026
Antwoord van RedCoach
Hi Paulo, thank you for your review! We're so glad to hear that our airport location was convenient for you and that your departure and arrival were on time. Hope to see you again soon!
Unpleasant trip
Summary- charging not functioning, rude / unhelpful driver
Opened a dispute several months ago and no response at all
6 maart 2026
Antwoord van RedCoach
Hi QZ, we're sorry to hear this — a charging issue is frustrating enough on its own, and an unhelpful experience with your driver on top of that is not the standard we hold ourselves to. We will certainly be reviewing internal training processes.
Thank you for letting us know and we hope to give you a much better experience next time.
Antwoord van RedCoach
Hi Ana, thank you for your review! We're so glad to hear that you had great service. Hope to see you again soon!
Antwoord van RedCoach
Hi Curtis, thank you for your review! We're happy to hear that you had an excellent ride with a courteous driver and a clean bus. Hope to see you again soon!
Antwoord van RedCoach
Hi Portia, thank you for your review! We're so glad to hear that you enjoyed the ride and that the bus was clean and on time. Hope to see you again soon!
Comfortable and clean!
8 maart 2026
Antwoord van RedCoach
Hi there, thank you for your review! We're so glad to hear that you found our bus comfortable and clean. Hope to see you again soon!
My initial trip had to be switched…
My initial trip had to be switched because the driver left earlier than the scheduled pickup time. Additionally, the bus tracker was not accurate. I arrived 45 minutes early and monitored the tracker to determine when to get off and wait at the bus stop, especially since seating was limited.The tracker showed the bus remaining at the Fort Lauderdale location until departure. As a result, we continued driving around the airport to check for its arrival. On our final loop, as we approached noon, we arrived at the pickup location at 11:57 a.m. and saw the bus pulling away.Fortunately, I was accommodated on the next bus; however, I did not arrive in Tampa until 9:10 p.m., which was far from ideal. The company should work on ensuring the bus tracker is accurate and provide timely updates to avoid miscommunication and inconvenience for passengers.
8 maart 2026
Antwoord van RedCoach
Hi Amaia, we're truly sorry for the frustration this caused — we can only imagine how stressful it must have been to watch the bus pull away after arriving on time and doing everything right.
Your feedback on the tracker accuracy is something we take seriously and will be sharing with our team. Passengers rely on that information to plan their arrival, and we understand how a discrepancy can lead to exactly this kind of situation.
We're glad we were able to accommodate you on the next bus, though we recognize a late arrival in Tampa was far from the experience you deserved.
Thank you for the detailed feedback — it genuinely helps us improve.
Ive been waiting for two weeks for a…
Ive been waiting for two weeks for a response from customer service about refunding one of my trips due to such an unsatisfactory experience and every single time I call or email, no one seems to have a response. This feels so unprofessional
22 februari 2026
Antwoord van RedCoach
Hi, we sincerely apologize for the delay in getting back to you — we completely understand how frustrating that experience must have been.
We're glad to share that our team has since been in touch and your case has been resolved. If you have any remaining questions, please don't hesitate to reply to that communication and we'll be happy to help.
Thank you for your patience and we hope to restore your confidence in RedCoach.
I enjoyed redcoach so much more when i…
I enjoyed redcoach so much more when i wasn’t on a partner bus but i wish there were outlets on the bus i was on
8 maart 2026
Antwoord van RedCoach
Hi Liam, thank you for your review and for riding with us! We're glad you enjoyed the experience, and we appreciate your feedback about the outlets on the partner bus. We'll share this with our team to help improve consistency across all our services. Hope to see you again soon!
Antwoord van RedCoach
Hi Iriana, thank you for your review! We're thrilled to hear that you consistently have an excellent ride with us. Your loyalty means a lot, and we look forward to seeing you again soon!
Excellent service
Excellent service! The bus was clean and looks well kept. Bus was on time in Cypress and arrived on time at UT. The bus driver was very courteous and greeted each passenger personally and respectfully. I felt safe and would definitely use their services again.
7 maart 2026
Antwoord van RedCoach
Hi Madison and Charlie, thank you for this wonderful review! We're so glad to hear that you had an excellent experience — from the clean, well-kept bus to the punctuality and courteous driver. It means a lot to us that you felt safe and would ride with us again. We look forward to seeing you on your next trip!
We love Red Coach
We love Red Coach. Our oldest daughter used it to travel from UT Austin back to Cypress, Texas to visit us until she finally got a parking spot at her apartment 6 months later.
10 maart 2026
Antwoord van RedCoach
Hi Tien, thank you so much for your review and for trusting Red Coach with your daughter's travel! We're honored to have been part of her visits home during those first six months. It means a lot to us that you love the service. We truly appreciate your family and look forward to having her on board again!
Antwoord van RedCoach
Hi Ileana, thank you for your review! Nos alegra saber que recomiendas nuestro servicio. Valoramos tu mención sobre la puntualidad, el confort y la profesionalidad de nuestro conductor. ¡Esperamos verte nuevamente pronto!
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