Always a reliable company, the only reason it’s not 5 stars is due to the inconsistencies with timing. Sometimes busses are perfectly on time and sometimes they’re like 45 minutes off in the middle of... Toon meer
Bedrijf heeft geantwoord
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Bus driver was very nice and reminded everyone to not talk loud and interrupt people resting. Unlike other times two times I took the bus the guy next to me was on his phone so loud, and then two girl... Toon meer
Bedrijf heeft geantwoord
Wonderful experience the bus was clean the driver was polite. Just be careful of using the WiFi. There are people on the bus solely to steal your login information. If you get a login request while in... Toon meer
Bedrijf heeft geantwoord
Red Coach have the best drivers in the business. Haven’t met one yet who I didn’t like👌🏾 My only statement of dissatisfaction is that customer service is very slow to respond to texts/emails. Usua... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RedCoach is the most comfortable way to travel across the Sunshine State,Texas and Georgia. Whether you select first, business or economy class, you will get the full RedCoach experience, where your safety and comfort are priority
Contactgegevens
1777 McCoy Rd, 32809, Orlando, Verenigde Staten
- 877-733-0724
- wecanhelp@redcoachusa.com
- redcoachusa.com
3,9
Goed
5K reviews
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The bus and ride were great
The bus and ride were great. The pick up and drop off were not as expected. Parking Lots….
4 maart 2026
Antwoord van RedCoach
Hi Hazel, thank you for your review! We're glad to hear that the bus and ride were great. We appreciate your feedback about the pick-up and drop-off locations — we understand that parking lots may not always be ideal, and we'll share this with our team. Hope to see you again soon!
Providing a very comfortable bus to…
Providing a very comfortable bus to ride in. The driver was very good also.
4 maart 2026
Antwoord van RedCoach
Hi Edward, thank you for your review! We're so glad to hear that you had a very comfortable ride and that our driver provided great service. We hope to see you again soon!
Best Drivers…. Need better customer service
Red Coach have the best drivers in the business. Haven’t met one yet who I didn’t like👌🏾
My only statement of dissatisfaction is that customer service is very slow to respond to texts/emails. Usually, there’s no response at all. Communication is key to excellent 5⭐️⭐️⭐️⭐️⭐️customer service‼️
Every text, email, phone call or”snail mail “ letter deserves a response.
24 februari 2026
Antwoord van RedCoach
Hi Wanda, thank you so much for your review and for recognizing our drivers — we'll be sure to share your kind words with them! We also truly appreciate your honest feedback about our customer service response times. You're absolutely right that communication is key, and we're sorry we haven't met that standard. We're actively working to improve how we respond to texts and emails. Your comments help us get better, and we hope to provide you with a 5-star experience across the board next time.
On my way to Dallas we had a stop for a…
On my way to Dallas we had a stop for a new driver new bromholes it took 45 minutes, the other driver said he was here and left us it took other 10 minutes until he got on the bus, so we got in to Dallas around 7:45 instead of 6:45 .I understand things happen but leaving us by ourselves, that was not right. On the way back to San Antonio it's was great I enjoyed it .
25 februari 2026
Antwoord van RedCoach
Hi Rosario, thank you for sharing your experience with us. We're glad to hear that your return trip to San Antonio was great, but we sincerely apologise for the delay and confusion on your way to Dallas. We appreciate your understanding and will review what happened internally to prevent this in the future. Thank you for giving us the opportunity to improve, and we hope to provide a smooth 5-star experience on your next trip.
Antwoord van RedCoach
Hi Babette, thank you for your review! We're so glad to hear that you enjoyed our service and found the ETA updates helpful. Keeping our passengers informed is important to us. Hope to see you again soon!
Bus is clean and neat
Bus is clean and neat, prompt communication. Drivers are very kind and communicate changes/details during the transit as well (my driver informed that there is so much construction work going on in Houston downtown and reminded us to check pickup/drop points before every journey).
2 maart 2026
Antwoord van RedCoach
Hi Madhu, thank you for your wonderful review! We're so glad to hear that you found the bus clean and neat, and that our communication kept you informed every step of the way. It's great that your driver took the time to share important details like the construction in Houston — we'll be sure to pass along your kind words. Hope to see you again soon!
Disappointing that when making…
Disappointing that when making reservation, only First Class was offered at the higher price ofcourse. But turns out the bus was pretty empty. And after seeing the price and check out, there was the surprise booking fee of $16. Wow...you charge us to book on your own site? Bus ride was good, but the booking experience certainly felt very shady.
23 februari 2026
Antwoord van RedCoach
Hi Joseph, we're glad to hear the ride itself was a good experience!
We'd love to clarify something — when booking a first-class service, every seat is first-class which is reflected in the pricing. There are no standard or economy seats within a first-class bus, so what you saw at checkout was simply the full experience we offer all of our passengers.
As for the booking fee, we understand it can feel unexpected and appreciate the feedback. It is disclosed during the checkout process, and we're always looking for ways to make that clearer upfront.
We hope knowing that gives the experience a little more context, and we'd love to welcome you back for an even smoother trip next time.
Trip Delay
On my outbound trip, the bus was very late arriving at our departure point. No communication from the company as to the reason for the delay. Someone finally called and got information that there was a mechanical problem. I am elderly with foot neuropathy and back problems. I place to SIT while waiting would have been a tremendous help.
23 februari 2026
Antwoord van RedCoach
Hi there, thank you for your review and for sharing this experience with us. We sincerely apologize for the delay and the lack of communication on your outbound trip. That is not the standard we strive for, and we understand how difficult it must have been, especially with the health concerns you mentioned. We also hear your feedback about the need for seating while waiting — that's something we will take into consideration. Please know that we are reviewing what happened internally to improve both our communication and our handling of delays. We appreciate your patience and hope to provide a much better experience on your next journey with us.
Custmer
Since two persons were assigned to the same seat, it wasted one hour for all customers.
26 februari 2026
Antwoord van RedCoach
Hi ZC, we sincerely apologize for this experience. A duplicate seat assignment is not something that should happen, and we completely understand how frustrating that must have been.
Thank you for bringing this to our attention.
Drivers are courteous and helpful, but:
Drivers are courteous and helpful.
As a new passenger, I was given bad information about pickup location, even when I called RedCoach for help. I was watching for the bus between the Timewise Store and Shell. The person on the phone told me the same location, and followed up with a text message confirming that location. It turned out that the bus was already parked to the west of both in the parking lot between Timewise and the Starbucks Store. I almost missed the bus, and I delayed the departure.
I had to look for the bus. If the bus had been where I was told it was, or if the operator had checked to tell me where it actually was. . .
Red Coach should see this as an opportunity to improve its processes.
2 maart 2026
Antwoord van RedCoach
Hi John, thank you for the kind words about our drivers — and welcome to RedCoach!
We're truly sorry for the confusion around your pickup location. Being given incorrect information not once but twice — over the phone and via text — is not the experience we want for any passenger, especially a first-time rider. We completely understand how stressful that must have been.
You're absolutely right that this is an opportunity for us to improve, and we take that seriously. We'll be sharing your feedback with our team to make sure our location information is accurate and consistent across all channels.
We hope this experience doesn't discourage you from riding with us again — we'd love the chance to give you the smooth, stress-free trip you deserved from the start.
We have been using RedCoach for almost…
We have been using RedCoach for almost 2 years and it has been such a lifesaver for my college student. The couple of times we have had scheduling issues customer service was able to help. We use the service at least twice a month, I do believe the timing of the buses has improved from when we first started using the service. No complaints
14 februari 2026
Antwoord van RedCoach
Hi there, thank you so much for your review and for trusting RedCoach for almost two years! We're honoured to be a reliable option for your college student and glad to hear that our customer service has been helpful when needed. It's great to know you've noticed improvements in timing as well. We truly appreciate your loyalty and look forward to continuing to serve your family!
Was loud and took an hour longer
27 februari 2026
Antwoord van RedCoach
Hi Daijah, thank you for your feedback, and we're sorry to hear that your trip was loud and took longer than expected. That's certainly not the experience we want for our passengers. We take these concerns seriously and will review this internally to help prevent similar issues in the future. We appreciate you bringing this to our attention and hope to provide a much better experience on your next journey with us.
Excellent
Excellent, both drivers there and back! We got there earlier than expected! Thank you!
20 februari 2026
Antwoord van RedCoach
Hi Vawni, thank you for your excellent review! We're so glad to hear that both drivers provided great service and that you arrived earlier than expected. We'll be sure to share your kind words with them. Hope to see you again soon!
Ride was not good
Ride was not good I was bouncing up and down the entire trip. The tires or suspension on the bus was uncomfortable and unacceptable.
2 maart 2026
Antwoord van RedCoach
Hi David, thank you for sharing your feedback, and we're truly sorry to hear that your ride was uncomfortable due to the condition of the bus. That is certainly not the experience we want our passengers to have. We take mechanical and maintenance concerns seriously and will review this internally to ensure our buses are providing a smooth and safe ride. We appreciate you bringing this to our attention and hope to have the opportunity to provide a much better experience on a future trip.
Business was clean and well maintained
Business was clean and well maintained, driver was professional, contracting other companies sometimes buses not as comfortable, bus I rode on yesterday was what I remembered from the company when it first started.
2 maart 2026
Antwoord van RedCoach
Hi Derrick, thank you for your review and for your honest feedback. We're glad to hear that the bus was clean, well-maintained, and that our driver was professional. We also appreciate your observation about the partner buses — consistency is important to us, and we'll continue working to ensure every ride meets the standards you remembered from when we first started. Hope to see you again soon!
Nice smooth and comfortable ride
2 maart 2026
Antwoord van RedCoach
Hi Uresh, thank you for your review! We're so glad to hear that you had a nice, smooth, and comfortable ride. Hope to see you again soon!
Antwoord van RedCoach
Hi Srilatha, thank you for your review! We're glad to hear that you were satisfied with your travel experience, including the timing, comfort, and safety. Those are exactly what we strive for. Hope to see you again soon!
Antwoord van RedCoach
Hi Guru, thank you for your review! We're so glad to hear that everything was smooth and that you had a very comfortable journey. Hope to see you again soon!
That this is a grate service
This company is doing great buses clean and on time very professional
25 februari 2026
Antwoord van RedCoach
Thank you so much for your wonderful feedback, Jimmy! We’re delighted to hear that you consider our service great and that you found our buses clean, on time, and very professional. Your support truly means a lot to us.
We look forward to welcoming you aboard again soon!✨🚍
RedCoach Rocks!
RedCoach was easy to book and as a first time user, easy to navigate when, where and how. RC sent texts with real time tracking (no app needed). Bus was comfortable, driver good and price reasonable.
25 februari 2026
Antwoord van RedCoach
Thank you for sharing such an enthusiastic review, Daniel! It’s wonderful to hear that your first experience with RedCoach was smooth from start to finish. Knowing that booking was easy, navigation was clear, and real‑time tracking kept you informed means a lot to us. We’re also delighted that you found the bus comfortable, the driver excellent, and the fare reasonable.
We look forward to welcoming you aboard again soon!🚍✨
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