Seriously these guys take customer service to a next level Bought an item back in 2020..damaged few crystals during a deep clean They were super fast to reply to my query and before you kno... Toon meer
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Lees wat reviewers zeggen
First class company, great customer service and follow up. The products were exactly as described and we couldn’t recommend Reflect Lighting enough. The staff provided the most perfect light to uplift... Toon meer
Creating my dream home. Amazing website! Full of products. Great customer service. Very clear and informative. Kept in contact throughout the whole sale journeys.i will Highly recommend if you’re a f... Toon meer
Further to my last review, the owner of this company refused to answer my calls after failing to provide us with a valid VAT number and clearly had no intention of returning the VAT amount that he had... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Reflect Lighting, Unit 401, 2 Devonshire Street North Ardwick,, M12 6JQ., Manchester, Verenigd Koninkrijk
- contact@reflectlighting.com
- reflectlighting.com
Don’t bother buying from this company
I have bought a £1200 chandelier on 26 Aug & have sent 4 emails. To date I haven’t received my item. The courier doesn’t have my delivery & no-one is giving me any updates. I really wouldn’t recommend any purchase from here !!!
25 augustus 2023
Antwoord van Reflect Lighting
Hi Azra,
We sincerely apologize for the inconvenience and lack of updates regarding your order. To assist you more effectively, could you please provide us with your order number? This will allow us to investigate the issue with the courier and provide you with the necessary updates.
We appreciate your patience and are committed to resolving this matter promptly.
Best regards,
Reflectlighting
Charging VAT but NOT VAT registered !
Further to my last review, the owner of this company refused to answer my calls after failing to provide us with a valid VAT number and clearly had no intention of returning the VAT amount that he had charged us. They are NOT VAT registered so if they try to charge you VAT, you should report them to HMRC. Despite their promise that if they hadn't provided us with a VAT number by Friday, they would pay the VAT amount back to us - it is now nearing the end of the day Monday and they have done neither.
31 juli 2023
Antwoord van Reflect Lighting
Hi Imagine London,
Thank you for your feedback. It's worth noting that our first negative review came from an upcoming competitor, Imagine London. Thank you for confirming that your client is happy with the order!
As for the VAT number, we did share with Imagine London that we were in the process of obtaining our VAT registration. This process can take time, but the VAT number was provided as soon as it was available to us. We apologize for any confusion or inconvenience this may have caused.
We also want to clarify that the order was delivered on time. This experience has been a learning opportunity, and we appreciate your feedback.
Best regards,
Reflectlighting
Happy Customer
I ordered a chandelier from Reflect Lighting back in April. When I received my light (about a month later), it was the wrong chandelier. However, the Reflect Lighting team was amazing to work with. They worked hard to respond and resolve this issue in a timely manner. They were very cooperative in ensuring that, at the end of this process, I was a happy and satisfied customer. Thank You Reflect Lighting!
21 april 2023
Review zonder uitnodiging
The wow factor to my new room
The wow factor to my new room. What an amazing light fitting, searched high and low and was worth the wait. Quality is out of this world.
22 mei 2023
First class company
First class company, great customer service and follow up. The products were exactly as described and we couldn’t recommend Reflect Lighting enough. The staff provided the most perfect light to uplift the space and improve our home, we are unbelievably grateful. They arrived promptly and well packaged. We’ll be sure to use this company again.
12 mei 2023
Review zonder uitnodiging
Great company to deal with
Great company to deal with, very professional will use again
5 april 2023
Review zonder uitnodiging
First of all great communication and…
First of all great communication and and customer service. I’ve bought few items of them, The company always makes sure to provide the product within the given time. Of course due to any unexpected circumstances they always made sure to keep me updated. Highly recommended *****
23 mei 2023
Review zonder uitnodiging
Great service and really good quality products
Absolutely amazing quality lights and service were great too. I have all lights around my house from this business and it made my house looks amazing thank you for delivering amazingly. Definitely will recommend.
24 februari 2023
Review zonder uitnodiging
Amazing experience x
15 mei 2023
Review zonder uitnodiging
The customer service was great the man…
A very satisfied customer, who will definitely be back to buy more soon. Attentiveness to any questions and queries i had was very much on point, just like to say thank you to the team for being so helpful and knowledgable even long after the transaction was complete.
20 mei 2023
Review zonder uitnodiging
The light looks absolutely amazing so…
The light looks absolutely amazing so glamorous it makes the room look perfect they have some beautiful lights and the service is 5 star I would definitely recommend
22 maart 2023
Review zonder uitnodiging
Absolutely incredible
Absolutely incredible. Looks amazing & deffo will purchase again for my living room :)
22 mei 2023
Review zonder uitnodiging
Very good customer care despite being…
Very good customer care despite being an online order website. Mohammed was great!
Quality of products is good and just looks like the picture
1 februari 2023
Very quick and easy service
Very quick and easy service. Fast response when sent queries, definitely will purchase again from here if needed!
22 mei 2023
Review zonder uitnodiging
Great customer service and high quality…
Great customer service and high quality lights
8 mei 2023
Review zonder uitnodiging
Customer service was quick and helpful
Customer service was quick and helpful. Products were in mint condition. Would recommend.
3 mei 2023
Review zonder uitnodiging
The stunning stair light
The stunning stair light. Changed the whole look of the house. Happy with the product.
20 maart 2023
Review zonder uitnodiging
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