Their machines are literally the worst I`ve met with. there are 2 in my workplace both of them using faulty goods lift system, so sometimes I can`t even start the transaction because the machine just... Toon meer
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Lees wat reviewers zeggen
Had fantastic engagement from Michelle Jordan and her team. Very helpful and accommodating, with a positive can do attitude. Nothing has been too much trouble and Michelle has been very responsive wh... Toon meer
Bedrijf heeft geantwoord
We have used Refreshment Systems for many years now and always had a good service. We have now just upgraded our drinks machine and added in a snack machine to offer our employees better and more cho... Toon meer
Bedrijf heeft geantwoord
I had a lot of good information and advice which helped our committee make sure we could make a informed choice and purchase the right coffee machine for the area we wanted it for. Michelle got back t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Refreshment Systems Ltd
Geschreven door het bedrijf
Why are we different? Back in 1967, we made it our mission to figure out what makes a delicious hot drink. Now, we’ve developed close-knit relationships with leading national brands, to bring you an amazing range of coffee and vending solutions.
With a national presence, we can support companies across the UK. We ensure that our customers have peace of mind (with their equipment) by regularly monitoring and reviewing our service standards. In the past year, our highly-skilled engineers have resolved 80% of call-outs within 4 hours, and also 99% in less than 8 hours.
Our vending machine boasts an array of advanced features, including an interactive touch screen, intelligent product sensing, energy-efficient design, remote monitoring and diagnostics, multiple payment options, and customisable product selections, all of which contribute to an unparalleled user experience.
Our hot food solution boosts satisfaction, productivity, and offers 24/7 availability without high staffing costs.
Our Dysphagia solutionhelps to provide correct IDDSI level drinks at a push of a button. Revolutionary solution to help NHS and Care Homes treat Dysphagia in patients.
Contactgegevens
Bolling Road, BD4 7HN, Bradford, Verenigd Koninkrijk
- 01274750000
- customercare@refreshmentsystems.co.uk
- refreshmentsystems.co.uk
4,4
Uitstekend
56 reviews
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Great support throughout the process
Great support throughout the process, despite numerous revisions. Looking forward to a long, efficent & profitable relationship.
28 april 2025
Antwoord van Refreshment Systems Ltd
Thank you for your kind words! We're glad we could support you through every step, and we appreciate your patience with the revisions. We're just as excited about building a long, efficient, and successful partnership together.
Best regards,
The RSL Team
Jill ( UK Project FIT Manager) at RSL…
Jill ( UK Project FIT Manager) at RSL has made a huge difference since coming on board. Jill has contributed significantly towards a positive user experience by being proactive and improving communication/engagement.
27 maart 2025
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your wonderful feedback! We're thrilled to hear that Jill has made such a positive impact. Her proactive approach and commitment to improving communication and engagement are truly valued. We appreciate your support and look forward to continuing to provide a great experience!
Best regards,
The RSL Team
Discusting customer service
Discusting customer service, they have employees who are very rude and very disrespectful to their customers. This company is not worth buying from!! I am so dissapointed in this organisation. Do not purchase from them.
5 maart 2025
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
We're very sorry to hear about your experience and truly regret that you feel this way. This is not the standard of service we strive to provide, and your feedback is being taken seriously. We’d really appreciate the opportunity to look into what happened and make things right. Please feel free to contact us directly at customercare@refreshmentsystems.co.uk so we can understand the situation better and work toward a resolution.
Best regards,
The RSL Team
Great Service from Michelle from…
Great Service from Michelle from initial contact to final install.
7 maart 2025
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your kind words! We're delighted to hear that Michelle provided great service from start to finish. We truly appreciate your support!
Best regards,
The RSL Team
10/10
Have had 3 machines installed at 2 sites and the whole process was efficient and seamless. I found the company to be helpful and professional, especially Michelle Jordan, who spent time looking at options and helping decide which machines would suit our needs. Customer services are also brilliant, any queries I have had have been dealt with swiftly, and with an immediate response.
20 januari 2025
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your wonderful feedback! We're so pleased to hear that the installation process was smooth and that you found our team helpful and professional. It’s great to know Michelle took the time to find the best options for you and that our customer service team has been responsive. We truly appreciate your support and look forward to continuing to work with you!
Best regards,
The RSL Team
Bradford Royal Infirmary
This company is irresponsible, I used their vending machine in BRI on the 29/11/2024, paid cash because there was a display that I can pay with cash, inserted my coins which was insufficient, inserted note the machine swallowed it and the item I selected was not dispensed, neither did the vending machine vomit my money back. Total money swallowed was £10.90.
I called the company to explain what had happened, was informed to fill a form and explain the event that took place, which I did and sent it back and was confirmed by Tina. I even explained to them to check the camera if they feel I am not saying the truth.
Since 3rd of December 2024, I have been going back and forth on my money, and I only get the same response “I have forwarded your email to the account department”.
Up on till now I have still not receive my money, it is more than 2 months.
Their customer service is very poor.
29 november 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Dear user, we're really sorry that this has happened. We are aware of an instruction in the software that states notes on the vending machine - but this is incorrect and there is no way other than in the coin slot to put notes. We're working on rectifying this, so it has a clearer instruction. I believe that we have refunded the lost monies, and we have put better processes in place to ensure this doesn't happen again. Sincere apologies. Team RSL
Huddersfield royal infirmary
Huddersfield royal infirmary. Bought a drink from the vending machine was supposed to be a latte. I have never tasted such a disgusting taste ever it was like dish water colour and tasted like a weak version of a coffee nothing like a latte and at £2 would rather of drank puddle water . I thought the machines were supposed to be managed.
12 januari 2025
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
We're really sorry to hear about your experience with the vending machine at Huddersfield Royal Infirmary. That’s definitely not the standard we aim for. We take feedback like this seriously and would love the chance to look into it and make things right. If you could provide more details, we’ll ensure this is addressed as soon as possible.
customercare@refreshmentsystems.co.uk
Best regards,
The RSL Team
Great service
Great service, must mention Michelle Jordan as she was very helpful! Would definitely recommend!
1 oktober 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your fantastic feedback! We’re so pleased to hear you enjoyed our service and found Michelle helpful. Your recommendation means so much to us—thank you!
Best regards,
The RSL Team
Antwoord van Refreshment Systems Ltd
Thank you for your kind words! We’re so glad to hear you’re happy with our service and machines. Your support means a lot to us!
Best regards,
The RSL Team
New 3 group Coffee Machine,
Having received the new coffee machine from RSL It has been amazing, The customers and my team really love it. I must also comment how helpful and supportive Michelle Jordan was and is with getting the machine and sorting everything out with us for such a smooth transition.
Thank you RSL
22 november 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your lovely feedback! We’re thrilled to hear that you and your customers are loving the new coffee machine. It’s great to know Michelle was so helpful and supportive in making the transition smooth for you. We’re here whenever you need us—thank you for choosing RSL!
Best regards,
The RSL Team
Smooth easy transition form old…
Smooth easy transition form old supplier.
Kept updated throughout the process, new machines are excellent
1 augustus 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your feedback! We're so glad to hear the transition was smooth and that you’re enjoying the new machines. Keeping you updated throughout the process is always our goal. We appreciate your support!
Best regards,
The RSL Team
5 Star
Michelle from RSL was professional, friendly and very efficient, made the whole process very easy and quick! Vending machines are great, thank you.
14 oktober 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for the fantastic feedback! We're so glad to hear that Michelle made the process easy and quick for you. It’s great to know you’re happy with the vending machines. We truly appreciate your support!
Best regards,
The RSL Team
Coffee machine
I had a lot of good information and advice which helped our committee make sure we could make a informed choice and purchase the right coffee machine for the area we wanted it for. Michelle got back to me promptly with response to queries and questions.The fitting was clean and efficient and helpful. Ensuring we were totally satisfied before he left and took only a morning to install. Patients and visitors are really pleased with the refreshments available.
30 september 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your wonderful feedback! We're so glad to hear that the information and advice you received helped your committee make an informed decision and choose the perfect coffee machine for your space. It's great to know that Michelle was responsive and that the installation process was clean, efficient, and thorough. We’re especially happy to hear that your patients and visitors are enjoying the refreshments. Thank you for choosing RSL, and we’re here if you need anything in the future!
Best regards,
The RSL Team
We love everything about it!!
Michelle at RSL was an absolute pleasure to deal with and delivered exactly, on time, the product as well as the service package we required.
Our spectators are delighted with this refreshment system in their new lounge.
7 oktober 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you so much for your amazing feedback! We're really happy to hear that everything went smoothly and that Michelle was a pleasure to work with. It’s great to know the product and service package were just what you needed, and delivered on time. We're especially glad your spectators are enjoying the new refreshment system in their lounge. We look forward to continuing to support you!
Best regards,
The RSL Team
Excellent service from start to finish…
Excellent service from start to finish and provided everything we asked for in support throughout the order process with no problems.
Thanks all and especially Michelle!
2 september 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your wonderful feedback! We're delighted to hear that you received excellent service from start to finish and that everything went smoothly throughout the order process. Your appreciation means a lot to us, and we'll be sure to pass on your thanks to Michelle and the entire team. We look forward to continuing to support you!
Best regards,
The RSL Team
Friendly and quick assistance
Marie was incredibly quick in her response (minutes of sending my email) to my request for a refund after a machine failed to dispense my drink. She guided me through the process efficiently and was friendly throughout.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your kind words! We are pleased to hear that Marie provided you with quick and friendly assistance, efficiently guiding you through the refund process. At RSL, we strive to offer prompt and helpful service, and it's great to know we were able to meet your expectations. We appreciate your feedback and look forward to continuing to support you.
Best regards,
The RSL Team
STRAIGHT FORWARD TALKING PEOPLE
STRAIGHT FORWARD TALKING PEOPLE, GREAT VENDING MACHINES HAD FOR OVER A YEAR NO PROBLEMS
31 juli 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your positive feedback! We are delighted to hear that you have had a great experience with our vending machines and that there have been no problems over the past year. We pride ourselves on providing reliable service and quality products. We look forward to continuing to serve you.
Best regards,
The RSL Team
I recently had an excellent experience…
I recently had an excellent experience with this company, starting with their top-notch customer service, which is crucial to me. The vending machines they provide are not only highly functional but also aesthetically pleasing. I couldn't be happier with my decision to choose them.
16 juli 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for sharing your excellent experience with us. We are thrilled to hear that our top-notch customer service and high-quality vending machines have met your expectations. At RSL, we understand the importance of both functionality and aesthetics, and we are pleased to know that you are happy with your decision to choose us. Your satisfaction is our priority, and we look forward to continuing to serve you.
Best regards,
The RSL Team
The coffee products we receive from RSL…
The coffee products we receive from RSL are fantastic and meet the needs of our customers. In addition the service we get from our account manager Michelle Jordan and the onsite technical support with our equipment from Dave and team is first class.
17 juli 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your excellent feedback. We are delighted to hear that our coffee products meet the needs of your customers. It's wonderful to know that Michelle Jordan, along with Dave and the onsite technical support team, have been providing first-class service. At RSL, we strive to deliver exceptional products and support, and your kind words reaffirm our commitment. We appreciate your continued trust in us and look forward to serving you in the future.
Best regards,
The RSL Team
Michelle Jordan Account Manager…
The accounts manager Michelle Jordan is excellent. Her communication is great and ensures that all her customers are looked after.
16 juli 2024
Review zonder uitnodiging
Antwoord van Refreshment Systems Ltd
Thank you for your wonderful feedback. We are pleased to hear that Michelle Jordan has been providing excellent service and effective communication. At RSL, we are committed to ensuring all our customers are well taken care of, and it’s gratifying to know Michelle exemplifies this commitment. We appreciate your kind words and look forward to continuing to serve you.
Best regards,
The RSL Team
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