refurbishcanada.ca Reviews 

I placed an order and never received it. They never reply to my emails. Never order from this seller. They are thieves.

Don't waste your time behind this website, phone number, emails, anywhere you won't get a response, literally, the people behind this scam website will ghost you. Even if you will receive something it will be way past the expected time, regardless how much you pay for the shipping

I might change this review later. So far zero communication after multiple emails, ordered unfullfiled despite there showing "available" stock on shopify storefront. I'll be waiting until Monday the 24th before taking further action. My elderly father made the purchase as he needed a new basic computer, now he's out $$. Update Refurbish Canada is threatening to remove my review unless I provide proof of transaction which I sent. UPDATE Nov 23 2025: After posting my updatded TrustPilot review, the company created a shipping label overnight(last night) for my father’s Nov 11 order. As of now, the package has a label but hasn’t been handed to the courier. For clarity: payment was taken, no emails or calls were returned for over a week, and I provided full order details to both the company and TrustPilot. Their only reply came publicly on TrustPilot and incorrectly stated I wasn’t a valid customer, despite assisting my elderly father. I’ll update again once the item is actually shipped and delivered. My goal is to share an accurate and transparent account for other customers. As TrustPilot seems to be the only way I can communicate with them, I am also asking them to furnish their GST/HST/QST Registration number either directly or via an official invoice. I will keep everyone updated and look forward to updating this review to be more favorable.

I'm loving the gently used laptop I purchased. It is in great shape, performs well and was packaged well.

Little long for delivery due to Canada Post. But very satisfied with Laptop Elitebook 840 g7 beautiful grade A like new. Would buy again and again...........

Needed a spare temp laptop for a few days, and I came across Refurbish Canada’s website.

I bought a “Grade A” refurbished laptop. Paid a bit extra for ram upgrade. After two weeks of no status updates, I sent a polite, short email asking about the status of the order. No response. After another two weeks, I sent another short polite email. Again, no response. Doesn’t the website say fast shipping?

Instead, two days after the second email, they sent notification that my order was shipping. What I received a few days later was... disappointing.

The laptop was extremely dirty. In fact, in retrospect, it was gross. Maybe the previous owner was a smoker? It took 11 lysol wipes before the wipes were no longer brown in colour.

The Ethernet port was cracked. There were paint flecks all over the laptop as well. Just overall, a very poor quality laptop. Did I somehow offend someone by asking for an order update?

It is particularly disappointing, because for some, this is all they can afford. While this was an extra laptop for me, I would hate for others to go through this experience.

I didn’t bother contacting them about the issues, because I have doubts they even care or would address it. I truly just don’t want others to go through this experience as well.

At least I eventually received a product and it was working, so two stars for that.

Attention after review - I received a notification after writing my first TrustPilot review they were taking action to send me the correct units and they were on the way. Unfortunately, only 1 was in the box. I have sent 3 photos proving this to the CSR and RMA team and requesting the second/final unit. Kudos for acting, but why did it take a negative review for them to actually read their emails? I have been emailing them for weeks.

There was an expedited shipping delay. After the 2 day delivery was a week late and i had tried 4 different contact emails with no response i filed a dispute with PayPal, i had a response within 20 minutes and did receive the Thinkpad in good condition, I was surprised with a better machine than i ordered. They upgraded to a dedicated GPU and a high res screen as a favour because of the shipping delay. Then i noticed the internal main laptop battery is missing and only an external swappable battery is running the machine so now i have to disassemble the laptop to install a proper battery. In the end I am OK with the purchase and the upgrades but i had no contact at all every day for 8 business days and was ready to cancel payment.

I placed my order on Oct 7th and paid for it Oct 8th, I have not received anything as of Nov 10 and in reaching out for information I did receive and email thanking me for my order and a shipping label was produced on Oct 27th but nothing has been shipped according to the shipper, and no other information has been provided by Refurbish Canada. And there seems to be no way to be able to talk to somebody at the company for an explanation about the delay. At this point I would like to know if Refurbish Canada has any intention of fulfilling their obligation to me.

They sent me a notification that my parcel was about to be sent to the shipper I paid for then waited 2 full days before sending it using another shipper I did not trust. I also asked them to cancel my order if it wasn't going to arrive before the weekend, which should have been if they stuck to the initial shipping notification.

By both ignoring my shipper preference and ignoring my cancellation request, I do not recommend them.

Took forever - was constantly having to chase up people. Finally got answers when I filed a complaint with Paypal - the whole process was extremely frustrating. Took over a month to finally recieve everything.

Luckily the computers atleast work.

Late and computers didn’t work

Commande non reçue.
Pas de réponses aux mails de réclamation.

I got an incredible deal on a terrific product that I am currently using and enjoying. It took some time to get the computer but now I am very happy with my purchase and it was well worth it. I would reccomend your company to anyone, including business owners, students or just people looking for an alternative to the expensive new laptops that are out there today.

I was excited to be getting two great monitors and waited with anticipation. They arrived, and I pulled them out of their packages. Neither was the brand or model I'd purchased. I received no communication from the company that they would be swapping out my purchase for different products. The replacement monitors were not of the same quality as what I ordered, nor did they have the same features. When I questioned the swap, I was told it was an "upgrade". That is BS, because the models I was sent are clearly inferior to what I ordered. After a bit of back and forth, I was offered a partial refund (no amount mentioned) or an additional monitor (why would I want a 3rd monitor when I don't have what I wanted yet?) I agreed to take a partial refund. As of today, I am still waiting for it.

Company took over a month to ship the product. Customer support did not reply when I reached out. To date, have not received the product.

Waiting 26 days now and my computer has not yet arrived with UPS (I was given a tracking number, despite that they obviously don't yet have a computer to ship). I've asked for a refund but have yet to hear back.
I went to this company, hoping to keep my business within Canada; now, it's clear to me this company is foreign with a shipping depot placed here. This company is not likely selling secondhand Canadian, so if you shop with the environment on your mind, go elsewhere.

Update: company has time to request more info from Trust Pilot about my review (likely hoping I wouldn't respond and the review would then be deleted), but not to issue me a refund...won't even respond to my emails. AVOID. AVOID. AVOID Refurbish Canada.

I had a terrible experience with Refurbished Canada. The laptop I received was in bad condition — the battery was poor, and it looked like it had been opened before. I ordered a laptop with 8 GB of RAM, but it seems someone removed it because the device only had part of what I paid for.

The shipping took a long time, and the communication was awful. They rarely reply to emails, and when they do, it takes ages. I asked for a refund, but they still haven’t responded. Overall, this was a really bad experience, and I wouldn’t recommend buying from them.

After 1 month I did not receive my order. I placed an order for 5 used HP desktop PCs. They processed the VISA and took payment immediately. They sent a Canada Post tracking number that when I visited the link indicated that a label was printed. The link never progressed beyond that. When I emailed asking for an update on my delivery they told me it was because of the mail strike. I waited and waited and then emailed over and over and kept getting the same runaround. Finally I asked to get refunded. I had to request an RMA (for an order that never shipped !!). I did and some guy named Jim in the RMA dept said they would process the RMA and credit and that was a week ago. How long does it take to put thru a credit and keep a customer happy?? They sat on this for a full week and when I emailed them today (10-17-25) still nothing. Buyer beware. This is not a good company. Check Better Business Bureau - all bad reviews

I placed my order on December 29th 2024. I didn't get any update on the order for a while, so on January 10th, I sent them an email asking for an update. They replied and told me the order was already in transit, and that I would get a tracking number soon. Three days later, I hadn't received a tracking number, so I started getting anxious and sent them another email. They didn't reply, but I received an automated order update email with a tracking number on January 16th. The tracking information said the that the carrier received the package on January 16th, so I don't know if they were telling the truth when they told me the shipment was already on the way a couple days earlier.

It arrived on January 23rd, 25 days after I placed my order. It turned out that they sent me the wrong device. I emailed them about it immediately. On January 25th, they accepted to let me return it in exchange for the right device and gave me an RMA. I shipped the device back to them and they received it on February 9th.

I did not receive any update for 9 days, until February 18th, when I received the tracking information for the shipment for the replacement device. I received the replacement device on February 21st. It turned out to be again a different model than the one I ordered. I was furious and I told them about the issue, but according to them, it was an upgrade from the device I had ordered to make up for their previous mistake.

However, what I ordered was a laptop-tablet hybrid with a stylus. What they sent me did not come with a stylus and its stylus slot was blocked by a piece of plastic firmly set in the casing. I told them about it and they told me to see if I could remove that piece of plastic to open up the pen slot, and if I could then they would ship me the pen.

It was much harder than expected because I had to disassemble the laptop's casing, but I managed to remove the plastic piece, open up the pen slot and reassemble the laptop. I told them on February 25.

On March 4, I had yet to receive a reply from them or tracking information for the pen. I sent them an email asking about the status of the pen shipment. They replied saying the pen was in the mail.

It is July 11th and I still haven't received the pen. I sent them three emails since then and they haven't replied to any of them. I'm out of patience now.

This has overall been a terrible customer experience.