refurbishcanada.ca Reviews 

After an initial error with my shipping address (my fault), which took a suspiciously long time to deal with, I finally received a laptop a month after my initial order! These are the most unresponsive people you will ever deal with.

It was not the laptop I expected, but there was a note indicating that they had provided an upgraded machine because of the delay and expecting a 5 star review because somehow the upgrade made up for it's extreme lateness and the lack of communication about the status of my order.

The machine booted fine but blue-screened on a simple software install of MS Office and then refused to startup. Needless to say, this was dismaying. I am attempting to get a refund but they are of course, blaming me for the blue-screen. Their after sales support contact appears to be a ghost. I have zero trust that they care in anyway.

Do not purchase from them.

First contact after multible unanswered emails they said that I will get it on wed on thurs got a email that it was on the way. I contacted ups and they said that they never received the package, Now i looked on my account and it says that the payment status was refunded. I never asked for a refund and have never received one. What a crooked dishonist company. If this isent resolved soon I will get my bank to do a charge back and get a complete refund. Update received a nasty email from refurbished canada that I was a fraud because i use protonmail and that l will be on the street begging for change soon. My bank CIBC was notified and a fraud investigation has been started about their actions and handeling of the situation.

I ordered a laptop from Refurbish Canada on April 10 with the expectation that it would arrive within a two week time frame.
On the 18th I had still not received any indication that it was being shipped and sent an email inquiring about it.
The response came later that day that the package was "on the way to your destination".
On the 22nd there was still no tracking number assigned to the order...
I phoned on the 23rd to speak with someone but had to leave a message for a callback (no call back received).
Finally on the 24th it was sent to the courier but I had to find that out myself. No communication from Refurbish Canada.
On the 26th it arrived (a few days late) but the laptop I ordered had been substituted with a different model.
The processor and memory specs were similar to the unit I ordered but decided that I could live with it rather than trying to get the right one from them.
A few days later I discovered that the display brightness adjustment did not work and I had to update the drivers myself to get it working - this should have been done before it was shipped.
I contacted them on May 1 about getting a token amount refunded to my credit card for sending the wrong laptop and a week later (May 8) there was still no response from them.
Then I discover that the CMOS battery will not hold the settings more than a day when its not plugged in.
I sent another email (May 8) to ask them to ship a CMOS battery (even gave them the part number) and I would install it myself.
Its now another week later (May 16) and there has been no communication from these guys on any of requests.
Judge for yourself if this is the company you want to risk buying from.

I sincerely hope I don't run into a serious warranty claim because I can already guess know how that will go.
I wish I'd seen this review site before I bought from them. Reading others comments, I'm not the only one with an experience like this.
Ed

Nevermind that they gave zero information on when the laptop will be shipped. Even a courtesy heads-up that they wouldn't be able to ship in their claimed "2-3 business days" would have been nice, so I could have planned accordingly, because it actually took 1 month to arrive.

Nevermind that the laptop they sent had different components than what was posted.

The SSD in a grade A+ laptop I received failed in half a year with light use That is covered under their 1-year warranty... that is, IF they are reachable.

(By comparison, the HDD on a refurbished laptop that I've been using almost daily for 7+ years, purchased from laptopcloseout in 2016, is still up and running, and SSDs are generally expected to outlast HDDs)

Filled out an RMA. No response.
Emailed sales[at]refurbishcanada.ca. No response.
Emailed support[at]refurbishcanada.ca. No response.
Emailed service[at]refurbishcanada.ca. No response.
Called them an ungodly number of times during their business hours, outside of lunchtime. No one picked up.

It has been months since I reached out to them. What do I do? Do I wait for them? Do I find my own solution so I can get working?

Finding my own solution would void their warranty, and who knows what else might fail in the next half year?

So, if you are technologically adept, believe that their prices justify any frustrations and and repairs you'll have to make yourself, and are willing to take a risk that your laptop may be out of service for an indefinite period of time, go ahead, because any hope of returning or servicing a defective laptop seems to be nil so far.

I'm posting here because nothing through their own channels is getting their attention. I'm looking for answers, and hopefully, a solution.

Update: I first wrote this review in May of 2024. It took refurbishcanada 1.5 years (November 2025) to see this this review and request details through Trustpilot.

(This email from Trustpilot says, "...they’ve asked for more details to better understand your experience." and "...it’ll help them recognize your experience and respond", and ends with, "If we don’t hear from you, the company may not be able to recognize your review as genuine.")

Ordered and paid for a computer. Have called and sent emails regarding shipping date. So far no response. Not impressed so far. Will reconsider rating once i get some response from them. I should have read reviews before ordering with these guys

Update. finally received computer today May 6. Approx 2 weeks to receive. Appears to be a decent machine. Company needs to communicate in a more timely manner. Price was good but communication lacks.

Ordered a computer on Boxing Day. Immediately sent an email requesting shipping as quickly as possible. No response.
Sent an email Jan 10 requesting update or cancel. Received answer that they are shipping.
Received computer and same day gave it to my computer tech from overseas to install at location, did not work.
Requested a label for return took 3 days for return label. Sent back same day.
Was telephoned next day buy tech saying no problem with computer. My tech of course has turned on hundreds of computers.
Tech said they would send back computer. Did not happen for over a week. No longer required computer asked to return and credit. They then sent computer.
Opened the box there was no keyboard or mouse, emailed and they said that would sent. Waited a week nothing-asked for $50 credit-Sent the keyboard and mouse. The keyboard is useless-Used component with broken stand. I run a small business so I gave them 6 weeks to rectify the situation. Buyer beware.

fraudulent sale

I wrote a review on judge.me website. Unfortunately, it was censored and deleted by this company. As noticed, all published reviews on judge.me website are marked as "verified", meaning that the company subjectively select good reviews in their favor.

Be vigilant when you order any products from this company online.

This company had Halloween promotion sales with 25% discount on October 30, 2023. I ordered the following product. The website showed that three (3) pieces were in stock when my order was placed. I ordered one piece and paid the full amount plus a shipping fee (although the website advertised free shipping). The invoice stated that the product was to be delivered in 7-14 business days.

I had a few follow-up emails and calls to check its delivery status. No one had called me back. After more than three weeks, I received three conflicting email messages saying that my order had been processed, shipped, cancelled, and on hold. The status cannot be all of them. So I emailed the company for further clarification on the order status. No one has replied since then. The conflicting messages and no response to my inquiry suggested that they were dishonest about my order status. Four weeks after, I received a partial refund but no explanation why the full amount was not refunded.

It appears that the company advertised a product at a lower price that was NOT in stock. The information on the website was not accurate at all. They charged the money but not deliver the product as promised. The refund that I received after one month was only a fraction of what I paid. This is a fraudulent sale to me. It was a very stressful experience shopping with this company.

LENOVO THINKPAD T14 LAPTOP | 14" FHD IPS (1080P) | INTEL CORE I7-10510U (UP TO 4.90GHZ) QUAD-CORE (10TH GEN), 32GB RAM, 1TB NVME SSD - WINDOWS 11 - INTEL® UHD 620, USB-C (THUNDERBOLT), HDMI - CERTIFIED REFURBISHED (GRADE A) - 1 YEAR WARRANTY

I ordered a laptop 10 days ago, they said processing time is 5-7 days, Still no tracking number, tried calling no answer, emailed no reply. So far I am not even sure if I will ever get this laptop

I didn't trust the payment method they offered, and when emailing to discuss they gave me answers that seemed questionable. When I said I felt uncomfortable they turned incredibly rude and unprofessional. I'm glad I didn't send them any money.

It took three weeks for Refurbish Canada to process my order.
The “Grade A” laptop that they sent was the wrong model, the primary battery was completely missing, and the secondary battery didn’t hold a charge for very long.
The Sales Manager actually said, “I can’t say that I am surprised that most of our customers know more than or just the same as our technicians.”
They said they would sort out the issue "right away." Then one week later they said “we are preparing an exchange unit for you.”
I returned the laptop to them. Another week went by. I checked my online account with Refurbish Canada and it showed that I had a “partially paid” bill. They said “this is the accounting nightmare our team started, it will be settled and it will show $0.” They told me that a replacement model was already processed and in transit, and they would update me with the tracking details “right away.”
Three days later my account with Refurbish Canada had not been corrected and they had not yet provided a tracking number, so I disputed the charge on my credit card.
Then they told me that “the replacement model is in transit and we will be updating you with the tracking details” in two more days, but after three days they still hadn’t provided a tracking number.
And once again, they claimed that “the accounting issue has been rectified” and “the replacement model has been shipped out and picked up last week as promised.”
When they finally provided a tracking number, it was clear that the package had only been picked up and shipped after I had disputed the charge. They knew that the charge had been disputed and their account had been debited.
The package arrived almost eight weeks after I had ordered a laptop from them. I didn’t accept delivery. It was returned to them.
My online account with Refurbish Canada is still incorrectly showing that I had paid for two laptops and have been partially refunded.
But fortunately the bank credited my credit card for the full amount that I had actually paid.

Worst service ever. They don't answer the phone and are slow to respond to email. Took 3 weeks for my purchase to get to me and when I received it there was major damage to the computer. Large pieces broken on the corner and back just missing and had obviously had been dropped. This was not shipping damage. They offered to replace it and when the received the machine back again was taking days for them to send another one out. I finally asked for my money back and now they don't respond to my emails when inquiring when I will get my money back. Would never use this service again and warn people from it.

Incredible, amazing, have ordered over 20 units for our office so far from this site over the past 3 years, Danny & Kelly have been taking care of us and our units. 1 year warranty on all the units helps tremendously!