Regions Bank Reviews 459

I have a fiancee who is living in another country and send periodic Western Union deposits to her. Normally I do these transactions at Walmart service desk but with a holiday the next day I expected a longer wait in line. With a Regions bank closer I decided to go there when I saw they also perform these transactions. Since it was still through Western Union, I only anticipated maybe a higher service charge. But where they got me was on a $1000 transfer the exchange rate was $130 less than what she would have received through same transaction from the same money transfer company at Walmart. Exchange rate had not even been shown to me and is so different than ours you need a calculator to convert. All the bank representative said was that is the way it is, sorry you were unhappy with our service. Unhappy..he'll yes I feel money was stolen from my fiancee.

I think their savings account offer one of the better % on long years, recommend for long term deposits.

When you try to talk to them on the telephone it is just like "No Ones Home" ...

FRAUD FRAUD AND MORE FRAUD..

THEY REFUSE TO PROVIDE THE 188.34 THEY OWE ME..

BANKS ARE THIEVES. REGIONS IS THE WORST

I’ve been banking with Regions for 7 years. Kept a positive account and put thousands of dollars in that bank. After going through some financial burden after losing my daughter I started incurring overdraft fees bcuz I had pending charges and needed to pay my bills. After getting my account back in good standings I fell short of funds again and incurred more overdraft fees. Called the bank to ask if they could waive those fees bcuz I’ve always made sure my account was back in good standing. Apparently my loyalty to that bank didn’t matter bcuz they told me they couldn’t waive the $72 overdraft fees for the same transactions. Closing my account. They don’t care about anything but your money and how they’re going to make money off of it.

I had an account with regions Bank I went into the banking center plus I called customer service because there was fraud on my account it took them over a month to close my card off with over $4,000 worth of transactions that were not mine and it took them almost a month to credit my account back and some transactions they do not even credit back very poor Bank and poor customer service

when i went to wire money to someone in Canada the rep was with me for an hour and after i left she called my husband's number to get information that she forgot to ask me. she told my husband the reason why she was calling instead of keeping the transaction privy to just me. This is unacceptable and no word on what, if ANYTHING, was done to rectify the situation. I'm sure the rep still works there. Privacy breached!

This bank is horrible they stole my money. I filed a dispute against a company that did not give me product that I had paid for. I sent regions Bank all the information they requested and they still would not help me. So basically regions feels it's fine to give my money to somebody for something I never received and their customer service is horrible it takes forever to speak to a human and then when you do they lie to you about what they're going to do. I truly regret banking with them and as soon as I'm able to I will definitely be switching banks because they do not deserve my money or a good person like me to be a customer of theirs. I tell everybody please do not choose this bank they lie to you they cheat you and they steal from you and they do not protect their consumers

I have a line of credit w/BOA for 25 yrs & used it a few times - there is no balance.
I had 4 Accts w/Regions (chg, 2 svgs, & a Visa). Lady talked me into another line of credit 6 mos ago. I decided to use in March 2024- got a cashiers ck For $10,000.00. I paid $7,000.00 back in two weeks & the remainder in the following week. All paid before due date. I was charged $43!!! I asked why & was told that was the fee! I could have taken out of my svgs acct or used my BOA acct & not been chgd a fee!
Why would I GIVE Regions $43, when I could have used my own money (like I did in the past)?????
What a rip off. Seniors beware of this bank.

If zero stars were available I would pick that! I have been a customer since before Regions took over and it was Amsouth. In other words, way too long!!! After 20 plus years they do not recognize me as a customer. Maybe because they can't keep employees... My account was overdrawn today because the same check was run through TWICE. Did Regions catch this mistake? Of course not. That would require someone actually doing their job. I was informed that I had until 8:00 pm to fix my account and bring it out of the negative. I used my time and gas to go to the bank to alert them to the problem. Are the going to fix this mistake by 8:00 pm this evening? Of course not! They have days to correct their incompetence. They expect more from the customers than do they do of themselves as a business. You can bank with them your whole life and they do not know or care who you are. Don't waste your time dealing with these incompetent nincampoops. A credit union is the way to go. Believe me when I say there is ABSOLUTELY a reason why they have so many one star reviews!!! Terrible bank with terrible customer service!

Provided miss information. Requested to close account. Seems like a simple request. They stated unable to close with pending transactions. This was on a Friday. Stated ok will be back on Monday. They stated these will process tonight and you will be able to return Saturday to close the account. I returned on Monday to give ample time. They stated they could not close with the pending charge. They stated they did not have any control on the when the transactions process. So why did they set the expectation to return on Saturday? Why did they tell me it would process Friday night? Provided with inaccurate information. Which was the exact reason I was closing the account since similar situations have occurred in the past. their staff in not knowledgeable in their product.

I was in a time crunch and had to get a large amount of money to my mortgage company in one day. Since it was Friday night I figured I had only one option: Bill Paying. It took me several days to get in touch Mortgage Company and find out they had not received the check, so I went to a Regions Bank. I got help from a very nice young lady. After about 10-15 minutes of typing away on her computer and getting help from another employee, she said they never sent the check because of an error in the IP address. This made no sense it wasn’t being sent electronically. When I asked why they hadn’t notified me, she said she didn’t know. This was a lot of money to me and they left me hanging for almost a week. How Regions can stop a Bill Paying check and not notify me is very troubling. So long Regions Bank.

Please do not use any of their financial advisors! Do not throw -away your hard earned money. I was misguided, misinformed, and definitely mislead! I met someone who fortunately made me money! He went with me and the Regions financial advisor couldn't even answer his questions.

No tech support at all. The people you can talk to are totally useless beyond resetting passwords. When they figure out they can't fix a problem, they have no real technicians they can get on the line to help. All they can do is make a ticket which someone might look at in 4 or 5 days. On the plus side the people in the branch are nice.

I owed zero balance on my heloc, never used it for three years. Paid my house off and bought my own insurance. Regions went behind my back, and charged me $2300 for flood insurance. I could understand if I owed a balance but the property alone is worth more than$35000... so what were they protecting. It was just a reason for them to charge my card and make money. You have to authorize your wife to use your card, but Regions can steal all day. Kicker is, home insurance for everything through my agent is $3000... so why was flood $2300.... because Regions owns the insurance company.

I paid my Regions credit card bill with the Regions online checking function and they admit to mailing the check on Feb 26 to the Regions Credit Card facility. On Mar 1, the check posted. On March 12th, the credit card department said they never received payment and charged a late fee. They refuse to remove the fee saying they're not responsible for lost mail.

Will not bank with Regions again! My Regions account is essentially me having to have ten transactions per cycle & I shouldn’t be charged. Still somehow I’m being charged a monthly fee each month. Lastly, to top it off I called support today to get some clarity & the representative was rude AF!

Banking with Regions 20 years, I will be withdrawaling every penny and closing every account as soon as possible. Horrible service, unnecessary holds on deposits. Waiting an hour to see a manager to have a ridiculous hold released when I should be at work. This is costing me and my business money and it's not the first time. This was a deposit of three separate checks from different customers on one slip, none over the typical hold amount. No excuse for this from them.

What a HORRIBABLE bank. Only recently the bank started putting 10 day HOLDS on every deposit. When I knew a banker that worked there, she would release it after 3 days because the funds had cleared. However, after she left, I was always having all my funds held even though they had already cleared. Unless you personally knew someone who would give you access to your money sitting in your account with a nonsensical hold so that Regions can invest your money and make money on your money that you are not permitted to use for 10 days, regardless of whether the funds cleared or not. I spoke with a banker and asked him to release the funds and he lied to me saying this is the way it is done at all banks, even acknowledging that the funds had cleared but for the Regions 10-day hold. I have opened a new account at another bank and I will never permit any of my clients to use Regions in any type of transaction with my business. Stay away from this bank at all costs. They even admit that they are holding your money after is clears with the Notice they email you: "If you did not receive a written hold notice at the time you made the deposit, and the check you deposited is paid, we will refund to you any fees for overdrafts or returned checks that result solely from the additional delay that we are imposing."

This powerful institution is enslaving and... They close the account without any reason, the height of insolence and sarcasm, and they do not care about people's interests. A bank as bad as those who founded it. I advise anyone not to open an account in this bank or deal with it.