Rehaus Reviews 

Great quality & superb condition! Helpful & efficient delivery. I would recommend, and purchase from them without hesitation.

Great stuff! Surprised me big time!

I've had a very disappointing experience with Rehaus across the board. Submitted items for potential sale. I received an email asking me a few questions to which I responded promptly and then never heard back again. A week later I followed up and the person by the name of Jazmin simple responded they weren't interested. That's fine but wouldn't the polite and professional thing to do is to let customers know, as indicated online is their process, that they are not interested and a thank you for submitting it. I just tried to give it a second go and call them as I still have a few designer items out of the initial set I submitted, and when I asked for the name of the person who picked up the line as a way to make a connection and be polite before jumping into request, I got hung up. I called again and was told she couldn't hear me which I just don't buy. Such a strange place and even stranger customer service. If this is how they treat people or potential customers, I'm not sure how they are still in business.

Bought a gorgeous chest of drawers, super happy with the item and the experience

Rehaus were absolutely AMAZING throughout my entire purchasing experience. They reserved a purchase for me until I could get the payment organised, contacted me constantly, and delivered the sofa without a hitch. Which was absolutely as described. Singularly one of the most reliable, satisfying, professional and courteous purchasing experiences I’ve ever had! In a world where no one wants to go the extra mile. Couldn’t recommend them highly enough. Absolutely fantastic and amazing items! 10 out of 10!!

Rehuas had the exact item that I wanted (Togo three-seater in blue - typical order time from new is over 4 months). Great comms confirming the order and arranging delivery, which was really quick. Excellent condition, seems new. Highly recommend and will be buying more items.

Delivery was quick and the items were very well protected!

Great customer care team. Great quality great service.

This is vintage with trust!

Superb! They are very kind and helpful. Highly recommended.

They communicated with us very well. The chair was in very good condition and delivery was perfect.

Great communication and fast delivery.
I bought a Mah Jong sofa and the quality was excellent as described. Delivery was arranged fast and apart of a little slower communication here the customer service was great. The sofa was delivered into the living room and assembled. Very good overall.

Great experience with Rehaus, fast delivery great product which I had been looking for and found for a great price, will purchase again in future and would highly recommend.

amazing experience - stunning product and exceptional customer service

Good product which was packed very well. Delivery service extremely poor.
Delivery people gave me a 3 hr delivery slot which was evidently a figment of their imagination. Very unprofessional people.

Purchased lamp and had not received any email except for the initial confirmation of order so after a week I called the number on the website and spoke to two different guys, one was great but the other was dismissive and short on the phone but he did tell me that I’ll know when delivery will be because DHL will emai me which they did 2 weeks after purchase. The lamp itself is beautiful and looks amazing and the packaging was really sturdy. My only criticism is that it would go a long way to be more polite to your customers and keep in touch with them so they don’t have to chase up their orders, there is a lot of choice out there for customers and we are giving you our money after all so basic updates and courteous and polite staff is fundamentally important.

I stumbled across their website after searching for a particular item and have been really pleased with the service and responsiveness of the team. They arranged delivery as soon as was feasible with their courier, and the desk is exactly as described on the website. Thanks so much for all your help!

Product arrived on time, exactly as described. Great service very pleased

Unfortunately the preparation of my apartment is running late and Rehaus have been very helpful in holding on to my orders. This is greatly appreciated.

**UPDATE** Rehaus have since called me to apologise and arranged the collection at a convenient time within 48 hours. Credit where due they have made a genuine effort to rectify the issue and I'm giving them another chance.

Original review:

Unreliable and poor customer service.

Don't sell on Rehaus, they'll sign you up and then forget about you. 7 weeks wasted chasing them for a collection.

Planned to sell a vintage storage unit through Rehaus. Filled out their sellers form online and Rehaus were very keen to get the contract confirmed and signed sending the same generic emails only days apart (without actually replying to the email I had sent).

Once I signed the contract I never heard back about a collection date and had to chase and chase for a response. Rather than liaise with the customer for a collection date they eventually provided one delivery date at a time that I was unavailable. Over the course of the next 3/4 weeks it took repeated emails and calls to try and arrange another date but it was like getting blood out of a stone.

Very disappointed, they've messed me around and I've had enough.