Rehaus Reviews 

I want to share my full experience with Rehaus to warn others about their disorganised and unprofessional approach.

I first contacted Rehaus on **March 21st, 2024** to sell my table and chairs. They quickly provided quotes and arranged collection for **April 2nd**. From there, things went downhill.

By **May 13th**, my table had been listed, but my chairs were nowhere to be seen. I was told this was due to a warehouse move and the need for professional cleaning. Yet, when my chairs finally appeared online, they didn’t look professionally cleaned at all.

On **June 13th**, Rehaus contacted me with a question about my table’s wood and mentioned they had a potential buyer. Then, silence. A week later, I noticed my table was no longer on their website and asked if it had sold. I was told it had and that they’d provide further details once the return period passed.

After waiting until **July 13th**, I emailed again—only to receive the same vague response about the returns period. I also noticed a glitch on their website: my chairs weren’t appearing under their designated designer. I pointed this out but received no answer regarding my payment. After chasing them on **July 23rd**, I was finally told I’d receive payment on **July 26th**. Unsurprisingly, that did not happen. After yet another follow-up on **July 29th**, I finally got paid on **July 30th**.

Then came another frustrating chapter. On **December 3rd**, Rehaus asked for permission to reduce my chairs' price—weeks after they had already reduced it without my knowledge. I also noticed they had only listed **one** chair instead of the full set. It took two emails before they admitted this was an error and fixed it.

On **March 8th**, I saw that my chairs were marked as “sold” on their website, but I had received no confirmation. I contacted them immediately, and they assured me I’d get a dispatch notification soon. On **March 12th**, I finally got a sale confirmation and was told they’d reach out after a **30-day return period** with payment details.

By **April 22nd**, having heard nothing, I checked that my payment was still scheduled for the end of the month. They reassured me it was. Then, by **April 29th**, after more silence, I chased again. This time, they said I’d receive my remittance “tomorrow,” with payment arriving **within 5 working days**—an unacceptable delay. Only after expressing my frustration did I finally receive my payment.

The final insult? The payment I received was **£1,400 less** than the original quote from **March 27th, 2024** and **£400 less** than the sold price listed on their website. They also **charged me twice for collection**, deducting the £220 fee both when the table sold and again when the chairs sold.

Throughout this entire process, I had to **constantly chase them** for updates and payments. Had I not stayed on their case, I doubt I would have ever been paid. My experience with Rehaus has been **deeply frustrating**, and I **would not recommend** them to anyone looking for a smooth and transparent selling process.

UPDATE: After I complained to Rehaus regarding the payment I received an email from them apologising as they had miscalculated the payment and charged the collection fee again in error and processed the additional payment to me immediately. The founder also reached out to me.

All in all they did sell my furniture and I am happy with the amount I received but I felt it required a lot of unnescessry chasing from my side.

My offer on a beautiful designer chest of drawers got accepted quickly, the whole process was smooth and easy and delivery within a few days. Exceptional service, delivery guys were professional and helpful.
Feels more direct than other vintage sites where you’re buying from dealers at very high prices. Thoroughly recommended.

Had an incredibly disappointing experience with their sourcing team. Had a high quality designer to sell. The sofa matched the description of what products they sell. The sourcing team said they do not sell that particular product because they find it difficult to sell. They have since listed the exact same product from a separate seller. The sourcing team also didn’t respond to my emails when I asked for further clarity and justification.
Ultimately, they offer a terrible service.

Minotti Archipenko
A fantastic piece of furniture. Rehaus can be relied upon to deliver beautiful pieces at a fraction of the cost you’d pay from these manufacturers brand new. Always in great condition, delivered on time by helpful drivers/removal guys. Just wish I had a bigger house so as I could get more pieces.

A wonderfully curated portfolio of furniture. My items were as described, in excellent condition and delivered swiftly right to the room. Excellent all round.

The reason I am giving 5 stars is because I did have a couple of issues, things do go wrong occasionally,it was the way Rehaus responded,genuine company as far as I’m concerned,very happy how things all turned out.

Very good communication, accurately described and speedy delivery.

Fabulous. Love the sofa, these guys are great, Lincoln Townley

Great Service and honest descriptions.

Staff were brilliant and the sofa is amazing

Item was exactly as described, the team were very responsive and the total service was great

Excellent service, chairs delivered promptly and exactly as described.

Excellent customer service and fabulous coffee table!

Good selection of items, some typically not found in UK. Very responsive and professional. Great delivery arrangement and friendly people. I will be back for other items.

Researched their company. Prepared my items. Filled in their online form. Uploaded loads of nice photos of two fabulous matching Ligne Roset sofas and a Petite Sieste Ligne Roset Chair. Within 4 minutes their bot had replied saying 'Many thanks for your enquiry and for reaching out to Rehaus with your piece.

I'm afraid that at the moment the item doesn't fit our current buying requirements; this might be because we already have a few similar pieces or because we are looking to invest in other models or categories. Please do not hesitate to get back in touch should you have anything further to sell in future as we regularly revise our criteria and would love to hear from you again.'

Well, they won't. They didn't look at the pictures or read the info. They couldn't have. What a waste of my time! Don't waste yours. How do I now get back the two hours of my life!

4 amazing dining chairs. They may have been used but I could not notice any signs of wear. They were immaculate. The delivery team were both efficient and friendly.
Good job team.

Very happy with my purchase. All my queries were answered promptly and accurately. Delivery was very quick after placing the order.

Fast & efficient delivery confirmation. Good condition as described.
Delivery time as promised and great team did difficult stairs manoeuvre with great care

A fantastic company to deal with. Highly recommend!

Great service and item as described