Rehaus Reviews 

I had a mixed experience with Rehaus. While the service itself wasn’t terrible, it didn’t justify the high cost. Their cut from selling your furniture feels excessive, which significantly reduces what you actually get back.

On top of that, communication was slower than expected, making the process more frustrating than it needed to be. Responses weren’t always prompt or clear.

Overall, it’s not a terrible service, but between the high fees and slow communication, I don’t feel it offers good value for money.

Wonderfully easy buying process. A beautiful sofa delivered within days for a very good price. A very happy customer who will buy again! Have already referred you to friends. Well done Rehaus!

I had a large 20 year old sofa I wished to sell. I got in touch the Rehaus and provided all the information and photos requested for valuation. They confirmed they were interested I signed the contract and paid the £320 collection fee. They said they would be in touch to organise collection. However, I did not hear anything from them regarding the uplift of the sofa. After a couple of weeks I had to chase this up, they apologised and organised the uplift.

Rehaus say that they will keep you fully updated on the sale of your item. They did not. After several weeks of them receiving the item I checked their website and found my sofa being advertised. They had not made me aware that the sofa had passed their inspection and was live on their website

Likewise, I only found out that my sofa had been sold when I checked the website after it had been on for a few months. I had not been informed when my sofa had been sold, how much it was sold for or when I was to expect to receive my money. Again, I had to email them to get the above information.

When the time came for me to receive the funds, I received an email requesting my bank details. I was told it would take 5 working days to revive the money. After seven working days I still had not received it. I had to email again to chase this up.

On a positive note, each time I emailed I did get a prompt response. It was just a shame that I had to continually chase them which spoiled an otherwise good service.

I feel the item was priced fairly and I was happy with the amount of money I received for it.

Could I have got more money selling privately - probably - but I did not want the hassle.

It is not a fast process. From my initial contact with Rehaus until I received the money was close to six months. Rehaus do make you aware of these timescales and the fact your item may not sell. From this point of view they were very transparent and did not over promise.

Clear communication, picked up the item and achieved a much better price than i could have trying to do this directly, and was paid to their terms, without delay. The item was a modern icon design chaise lounge, day bed Giorgetti . so am happy it has gone to a new home as were downsizing. Overall very well done.

Fantastic service and prices.

From start to finish the purchase was seamless. Helpful with choice, open to any changes/returns if needed, super fast delivery. And chairs look fabulous.

Fantastic experience from start to finish. The communication was excellent and they even let me swop my sofa at the last minute when I realised my original choice was too big. The piece arrived in ‘as new condition’ and was delivered professionally and with care. Rehaus will be my first stop for all future furniture buying and I will certainly recommend to others. What a great business!

This was a great experience from start to finish. Found the orange Togo I wanted at a great price, delivered with care within 4 days, all with great communication. I am currently lying on it and loving it!

Great products, communication and delivery.

I made an offer on an item of furniture. I recieved a confirmation email which claimed that my offer would be reviewed, and I would be contacted shortly regarding their decision. After two days without news, I checked the listing again and found that the price had been edited to double that it had been when I made my offer. I would avoid this website, this feels like slimy behaviour - if my offer was rejected, please be polite enough to let me know. In that case, allow me to buy at the proposed price. To double the price (I assume in response to my offer) is either a sign of an unethically run company attempting to cash in on my interest in the item, or a company where a price was mistakenly too low and needed rectifying (in which case at least be honest and communicate the error to myself). In either case, extremely poor and unprofessional conduct. I will not be using in future.

UPDATE: I responded to the offer made by the owner in their reply, and contacted the recommended email address per their instructions. I sent my email on 02/09/2025. Ten days later I have not received a response, even just to confirm the email was recieved.

Exceptional and outstanding service that matches the beautiful furniture. We were so impressed with everything from the management support to the warehouse, delivery and assembly teams. Friendly and professional during our entire shopping experience.

Excellent communication. Quick delivery and furniture 100% as advertised

From purchase to delivery this has been a lovely experience. The customer service was amazing - Luke Handler thankyou. The delivery was speedy and the guys who delivered were respectful and careful of my items and my home.
Will definitely be buying again from Rehaus.

I was really happy with the speed of purchase and the quality of the table matched the description really well. The delivery company was great. My only criticism is that I purchased the item but would have liked more updates about progress on when it would arrive but this didn't detract from the overall experience.

Highly recommend - product service and delivery all very good.

We purchased the Fredericia Savannah Sofa by Monica Förster from Rehaus and couldn’t be happier with the entire experience. The team was extremely professional throughout the entire process - from initial design consultations with Will and sourcing potential furniture options right through to delivery day.
The sofa we received was absolutely beautiful and arrived in perfect condition. The attention to detail and customer service exceeded our expectations. We will definitely be using Rehaus again soon for more furniture in our apartment.
Thrilled with the experience!

Rehaus team is absolutely fantastic they do swift delivery once purchase made - and they are very helpful with returning of the item when I was exchanging..
Highly recommended the company & their products are top notch even if it’s used items..
Brilliant delivery team too thank you everyone

The staff were great the the products that are for sale are fantastic - would recommend a look at the website for the off the wall products that are hard to find

The sofa was amazing, the delivery was fast and I’m very happy overall. I’ll be ordering again

Quick response, quick delivery and return accepted with full refund.