Reina Designer Radiators Reviews 

I was provided with 2 hour delivery slot for 11th Sept (14.09-16.09). Despite staying in for the whole afternoon it was only when I looked at the tracking data I discovered a delivery attempt was made just after midday and despite the claim a note had been left no such note was ever delivered. Furthermore, I now believe both delivery drivers observed me walking towards my house at the same time but made no attempt to check if I was the householder. What is the point of identifying a delivery slot (even if it is an ETA)? Why doesn't the driver (or company)send a warning text alerting the customer of a change to the delivery time. I have shared my dissatisfaction with Screwfix.

Bought a Reina upright double radiator, had it delivered to house, just had a brand new carpet fitted, plumber came fitted radiator 2 days later noticed water on our new carpet, the radiator was leaking on the joints they were rust inside the radiator, Don't think id buy a Reina radiator ever again

Bought two tower radiators.

Not great, doesn't heat up and it lacked any real signs about which side is the right side to put the radiators on, as I understand if you install them.upside down it can have an issue with the flow.

Anyway, not a great experience, not sure really what to do.

Stuck with two expensive radiators in a new extension which isn't giving out heat...hmmm.

I have purchased Reina radiators for work for many years and they have always been good. However I have a faulty radiator in my own home where the seals of the radiator have failed. I tried to get a replacement sent out as it was within warranty. This unfortunately never happened between Reina and supplier. And I’ve been left with a radiator that doesn’t work and after speaking with Reina directly they said there was nothing they could do. Will definitely think twice before purchasing in the future. If this was for a client rather than myself I would be hundreds of pounds out of pocket.

Ordered a Reina towel rad and a Reina Mini thermostatic heating element from Heat and Plumb. Both installed by qualified and highly experience by tradesmen. The Mini thermostatic control worked fine then I turned it off. And now it won't start again ... totally dead. Sent a video to H&P to prove. Now I'm stuck in the middle. Reina say they need to know how the guys fitted it to make sure it was commissioned properly - because if it wasn't the element will be destroyed!!! Heat and Plumb doing nothing ... just sending messages. I'm trying but I can't talk to the fitters directly as done via a loft conversion co. Reina won't send a copy of the installation instructions for me to check what was or wasn't done, saying it would have been in the box .. so they're creating a stand off. Very hacked off!!!
I'll probably need to bin the Mini and get something from a decent company.

Excellent Quality and Stylish Design – Highly Recommend Reina Radiators!

I recently purchased a Reina radiator and couldn’t be more impressed. The build quality is outstanding — solid, durable, and clearly made to last. What really sets Reina apart is the attention to design; their radiators are not only functional but also add a touch of modern elegance to any room.

Installation was straightforward, and the performance has been excellent. It heats up quickly and distributes warmth evenly, making a noticeable difference in comfort. Customer service was also responsive and helpful, which is always a bonus.

If you’re looking for radiators that combine reliability, efficiency, and stylish design, I’d highly recommend Reina. A fantastic investment for any home!

I ordered a Reina heated radiator/towel rail believing I was ordering a premium brand with the expected high quality that would be associated with a premium brand. However the product is anything but high quality, yet the price was twice what I paid for another similar radiator which is much better quality. The fixings for this radiator are the most poorly finished I have come across, every one of them is tarnished and the chrome finish is unlike any other I have come across, it appears to have a slightly golden hue to it, nothing like a traditional polished chrome and the difference is very visible where it connects to the pipework and valves The bleed valve on the back of the radiator stands out like a sore thumb as it is brass finished and the bit where it attaches to the radiator has no finish on it at all, it is just base metal. I have written to both the retailer and direct to Reina, attaching photos, but have had no response from either. The least I would have expected is an offer of a decent replacement or a significant refund. Having read other reviews it's clear Reina don't like to communicate with their customers.

I have 5 Reina Casina radiators in my house. They are all excellent quality. However, there has been a recent design change and I have tried to correspond directly with Reina about this. Both via the website and e-mail. I have received no response. I am writing this review in the hope that Reina will get back to me.
Thank you for your reply. I called and was dealt with in a very professional manner.

Sadly we are now on our third Reina Vertical radiator, the previous two having developed bubbles and leaking after a short period of time.We are awaiting fitting of the third but are not confident of it's durability?
Sadly cannot recommend these radiators.

Ordered this to pre-heat our conservatory before opening up in the morning. I guess you get what you pay for!!! Serre Wi-Fi electric radiator, £140. It’s like something out of the 1970s! Poorly made, just a wire heater element with a thin bit of tin around it & a basic touch control panel bolted on. The app is as basic and clunky as hell. For Programmed heating you have Comfort/On, Eco/Off & Enum 3/Anti-Freeze?? The thing has a mind of its own and switches on whenever it feels like it. Wished we’d sent it back immediately. Probably give it away eventually. Really shoddy piece of kit.

This company can’t even be honest about dispatching items.

You waste your own time and money waiting for them to deliver items

Absolute sack of shite, do not give your money to these clowns

Bought a Reina Misa stainless steel towel radiator for my new bathroom which looks beautiful and is guaranteed for 25 years but …….. the radiator is not sufficient BTUs to heat my small 7ft square bathroom . This is down to the Delta 70 rating used by the manufacturer and seeing as most UK domestic boilers from 2005 are Delta 50 ,you need to convert the BTU number to Delta 50 to get the true value of the BTU ,to see if the radiator is powerful enough . I was unaware of this and on scouring the internet for top quality similar manufacturers I found them all to be using a Delta rating of 50 ! I don’t think the importance of this is made very clear by retailers or this manufacturer and a costly mistake could be avoided if it was . Once you have fitted the radiator and drilled your new expensive tiles it is very difficult to find something else with a higher BTU ,that will cover the drill holes . So it’s an expensive , beautiful but cold bathroom for us ☹️ I’d also be interested in knowing why Reina use Delta 70 which applied to UK boilers prior to 2005 and in 2005 this was changed to Delta 50 to conform with the EU countries ? Very confusing for customers.

Absolute cowboys. Been waiting for 3 months for my order and now stock turns up they don't have enough so they don't service my order and have decided to discontinue the product. So now I am stuck with pipes sticking out of the walls specifically for this radiator size and no radiator or solution.

Don't use, absolutely terrible customer service.

I am reluctantly giving 1 star.....there should be an option for ZERO STARS.
I am regretting ever ordering radiators from Reina. So far 8 radiators delivered have damage.
I ordered 5 on 31st July.
Only 4 were in stock, so we agreed to a delay for the 5th one to be delivered after 24th August when that particular size will be in stock.
Regarding the 4 that were in stock, these were delivered to us on 2nd August.
All 4 of these arrived damaged.
We sent photos of the damage and asked that replacements were sent out urgently.
Our photographs were disputed saying that 2 of the photos were of the same radiator which was not the case.
We were also told that replacements would only be sent to us once the damaged ones were collected!!! This is disgraceful, replacements should have been sent immediately being as we have paid for them.
We reluctantly agreed to this.
The damaged radiators were collected on 12th August and 4 replacements ordered and delivered on 14th August.
Guess what......2 of those were damaged so we had to go through the whole painful process for the 2nd time.
This time I refused to wait until the damaged ones were collected before replacements were sent.
Replacements arrived on 16th August....DAMAGED AGAIN so had to go through the painful process for a 3rd time.
2 replacements arrived on Monday 19th August....DAMAGED AGAIN!!!! So we are now going through the painful process for the 4th time.
Replacements have been ordered and are due to be delivered on 21st or 22nd August.
If they are not damaged it will be an absolute miracle.
I'm preparing myself for the same nightmare for the radiator that is on backorder.....

Our home improvements project is now nearly 3 weeks behind because the plumber has been unable to install the radiators, meaning that all the other tradesmen booked to follow on from the plumber have been unable to complete their works.
Its costing us an absolute fortune in delays and to be frank has been very stressful indeed.
If you like quality products, and good customer service, then I suggest you avoid ordering Reina products from any of the online Radiator sellers.
We haven't even had an apology or contact from Reina.

Bathroom radiator fitted two years ago, rusted where the columns joined, and also behind the radiator, paint was cracking/ crazing
Purchased from Mano Mano , had 10 year warranty asked for replacement to be sent
Had to submit photos of radiator- understandable
Then asked for photos of Bathroom - it was sold as Bathroom radiator, so used as Towel Rail
Eventually replacement sent, re-fitting costs not covered,
Old radiator to be return for examination, but no returns label sent

All good no issues with my radiators, plumber did not have a hard job fitting them he also commented on how good they looked in my living room 5 stars...…well done reina

Ordered two Reina radiators and accessories in March 2022 at a cost of over £640. The more expensive of the two radiators failed in April 2024. Whilst Reina honoured the five year warranty, we have been left having to cover all of the re-fitting cost of £144 as Reina would not contribute to this. Due to Reina’s supply of a faulty product and refusal to meet the additional costs of re-fitting the replacement I cannot recommend this company.

Thanks! Cannot be happier with my reina radiators. They look the part but most importantly are excellent value.

Recently purchased a reina rance electric towel radiator for our bathroom, really impressed with the quality for the price , the delivery was fast and I was kept informed of delivery.
Staff very helpful
Would definitely use again

Amazing products, had a small issue with a bleed valve but Jeff in their technical department helped me solve the issue straight away 100% recommend