great service easy to post and collect The Impossible Task The Impossible Task: Outstanding Service from Wex Repair Centre / Fixation My AF-S 300mm f/2.8 lens was a total disaster zone. I... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great job on replacing the focal glass thank you but either there is dust and hair on that or in the space behind it Received my camera back on the 14th of September
Easy and quick process to book my camera in for service/repair, work promptly undertaken and then camera returned very promptly so it could be taken on holiday. Repair /reception front of house staf... Toon meer
Bedrijf heeft geantwoord
Very happy to find a company with good references that were able to repair my faulty lens . Hopefully for a long period. Only problem I had was having completed on line repair request form I had di... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Took a long time for my lens repair and…
Took a long time for my lens repair and delivery after being repaired.
5 juni 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your comments, and we are sorry that the overall process took longer than either of us would have liked, particularly as this was noticeably longer than your previous experiences with us.
The repair itself was delayed due to the required Sony part being on back order, and we sent updates during this period to advise that the item was awaiting parts. Once the repair was completed we sent a payment link to pay by card, your accounts team requested a proforma invoice in order to make payment by BACS. Unfortunately, the payment reference we supplied was not used, which meant our accounts team were unable to match the payment to the transaction. As we were unaware that payment had been received, this resulted in a further delay before the lens could be released.
While we appreciate that this repair took considerably longer than expected, delays of this nature are unusual and were caused by a combination of the Sony parts shortage and the subsequent payment matching issue.
We appreciate your patience throughout and apologise for the extended turnaround.
Quick turnover for sensor cleaning
Quick turnover for sensor cleaning. Knowledgeable staff. Highly recommended.
2 juni 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you John for your kind words. We are pleased the sensor clean was completed promptly and that the team were able to provide helpful advice during your visit.
We appreciate your recommendation and look forward to helping again whenever needed.
Overall always great and easy going
Overall always great and easy going. The process was fast and straightforward
7 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are pleased to hear the process was quick and straightforward, and that you found the experience easy and enjoyable throughout.
We truly appreciate your support and look forward to helping again whenever needed.
Repair ref: 506932. Perfect!
Very happy with the repair process from initial contact through to delivery today. It’s great to have nothing to complain about!
Having a discontinued model, the Sony RX 10 Mk4, I was initially concerned that spares may not be available however was reassured when I saw that it was supported by WEX. I have owned the camera for eight years from new without any significant issues.
The cost of repair was extremely fair. Highly recommended.
8 juni 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Stephen for your thoughtful comments. We are delighted to hear the process was smooth from your initial enquiry through to the return of your camera.
We understand your concern regarding support for an older model, so we are pleased we were able to help with your Sony RX10 IV and keep it in service. It is great to hear you found the repair cost fair and that the experience met your expectations. We truly appreciate your recommendation and look forward to helping again whenever needed.
Friendly staff
Friendly staff. Work carried out exactly as promised.
22 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Keith for your kind words. We are pleased the team made you feel welcome and that the work was completed exactly as expected.
We appreciate your support and look forward to helping again whenever needed.
Lens firmware updated
I took a lens in for a while-you-wait firmware update. The receptionist took my lens and told me that the service would be between 40 minutes and an hour. I told the receptionist that I would wait in the waiting area, and was told they would inform me when my lens was ready. After an hour and 10 minutes I decided to go and ask how they were getting on with my lens. A different receptionist (who was covering the original's lunch break) told me that actually my lens was ready. I think they forgot about me. Firmware update was fine. Lens still has the same error. Not their fault. My day ended up a little later than I hoped. Not really a big deal, but also can't quite bring myself to give them 5 stars either.
26 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Mark for your review. We sincerely apologise that, although the firmware update had been completed, the technician had not made the front desk team aware and you were left waiting longer than necessary.
We completely understand your frustration, especially as you had been advised of a shorter turnaround time and were waiting on site. While we are pleased the firmware update itself was completed successfully, we are sorry that our communication on this occasion fell below the standard we aim to provide.
Thank you for bringing this to our attention. Your comments will be shared with the team to help ensure completed while-you-wait services are communicated more effectively in future.
Your staff was excellent in in getting the lens repair as quickly as they could once you got the spares
Your staff was excellent in understanding my frustration into why it took to long for repair nearly 3 months which was Sony fault which I understand and Katrina near the end kept me updated so pleased to get it back just a day before my nephew wedding on the next day so thank you Katrina making it possible for it to be ready
22 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you John for your kind words and your patience throughout the repair process. We understand how frustrating the delay was, particularly as it was caused by the availability of Sony parts, and we appreciate your understanding.
We are especially pleased Katrina was able to keep you updated and help ensure your camera was back with you in time for your nephew's wedding. Thank you for choosing us, and we hope the occasion was a memorable one.
Really efficient online repair system…
Really efficient online repair system where you can submit and track your repair easily. Great communication and quick repair
18 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Mary for your kind review. We are pleased you found the online repair system straightforward to use and that the tracking and communication kept you informed throughout.
It is great to hear the repair was completed quickly. We appreciate your support and look forward to helping again whenever needed.
Super service
Super service , great comms from day one and all the way through to collection.
20 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Chris for your kind words. We are pleased the communication was clear throughout the process and that everything went smoothly through to collection.
We appreciate your support and look forward to helping again whenever needed.
Extremely disappointed by the lack of…
Extremely disappointed by the lack of communication and helpfulness in general when there were delays with my repair. Whilst the delays themselves were understandable, I was not regularly updated. In the end it took 6 months to get my lens back.
20 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your comments, and we are sorry you were disappointed with the communication during your repair.
Unfortunately the delay was caused by Sony parts being on long-term back order. Our records show updates were sent in January, March, and April advising that the required part was still unavailable from Sony, before the repair was finally completed in May once the parts arrived. We completely understand that a six-month wait is frustrating, even when the delay is outside of our control.
We appreciate your patience throughout and apologise that the level of communication did not meet your expectations.
Great service and interaction
Great service and interaction. Just wish there was more flexibility in the process.
13 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased you were happy with the service and the interaction with the team throughout the process.
We look forward to helping again whenever needed.
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Luke. We are delighted you were happy with the service and really appreciate you taking the time to leave a review.
We look forward to helping again whenever needed.
Very professional service
As a professional you know where to go. I have multiple lenses so no rush. Very smooth from start to finish. Canon 24-70 that had taken well over 1 million photos came back like new.
14 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Peter for your kind comments. We are pleased your Canon 24-70 has been returned in excellent condition after such a hard working life.
We appreciate your trust in us and are glad the process was smooth from start to finish.
Fixation ,,, Brilliant Professional, Expert Servicing.
A Quick contact with Fixation and my repair was handled
expertly, and professionally.
Pick up of my faulty lens was arranged, Quotation arrived quickly and replied on date quoted.
I have used Fixation for previous servicing and would always recommend this experienced company.
24 april 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Michael for your continued support and recommendation. We are pleased the process was smooth from first contact through to collection, quotation, and completion of the repair.
It is great to hear you continue to place your trust in us for servicing and repairs. We truly appreciate your kind words and look forward to helping again whenever needed.
Very helpful staff and timely repair…
Very helpful staff and timely repair service
7 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Robby. We are pleased the team were helpful and that the repair was completed within a good timeframe.
We appreciate your support and look forward to helping again whenever needed.
Excellent service from Wex
Wex Repair provided an excellent service. I was kept informed when my camera had been collected from the drop off point to delivery at their premises. I received a repair estimate quickly and my camera was back with me within a week. I had a couple of queries during this time and my phone calls were answered quickly and dealt with to my satisfaction.
22 april 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Steve for your kind words. We are pleased the process was smooth from collection through to return and that your camera was back with you so quickly.
It is also great to hear the team were able to answer your queries promptly and to your satisfaction. We appreciate your support and look forward to helping again whenever needed.
Friendly and efficient welcome
Friendly and efficient welcome, camera booked in and same day work carried out.
7 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind words Judith.
We are so pleased to hear that you are satisfied with your repair and that you had a positive experience using our services.
Please feel free to use us again for any of your photographic repair needs.
Not cheap but professional and…
Not cheap but professional and transparent
1 mei 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Nick. We are pleased you found the service clear and dependable throughout the repair process.
We appreciate your support and look forward to helping again.
Full frame (walk-in) sensor clean
This was a full frame (walk-in) sensor clean. The end result was excellent but getting there took perseverance. On arrival at the service counter I was told that 'the system' was down with the implication that service that day may not be possible. Having travelled 1.5hrs, that wasn't a welcome greeting! The camera was nevertheless accepted on the basis that 'the system' would return.
Cleaning was completed in the stated time of 1.5hrs after which I checked for dust spots before leaving. Whilst it was hugely better there were still a few spots so the technicians took the camera back and were able to remove those too. But folks, the customer shouldn't be doing the quality control, should they?
29 april 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Peter for your detailed comments. We are pleased the final result met expectations, but we are sorry the experience was not smoother from the outset.
On the day of your visit we experienced a temporary internet outage due to building works nearby, which affected the booking-in process but not the turnaround time for the sensor clean itself. We also apologise that further cleaning was required after your initial inspection. While we were glad the remaining spots could be removed before you left, we fully understand your point and appreciate you bringing it to our attention.
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Nick. We are pleased the repair was completed quickly and that you were happy with the result.
We appreciate your support and look forward to helping again whenever needed.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.