reservationstays.com Reviews 

Very disappointing customer service. My spouse paid $597 through ReservationStays for a three-night stay at Hyatt Place Huntsville, and we later found the same room for the same dates on Booking.com for $479—a $118 difference.

When I contacted customer service to request a price adjustment or even a goodwill partial refund, they offered no assistance and essentially told me I should have checked prices before booking. I understand that prices can vary, but their response felt dismissive and showed no concern for customer satisfaction.

I’m sharing this review to help others avoid paying more than necessary for the same stay. Based on my experience, I would recommend avoiding ReservationStays and comparing prices through the hotel directly and other booking platforms before paying. I would not book through this website again.

Do not use this website. They take your booking and when you arrive at the hotel, you were charged twice with no way to get any of your money back. It is a complete scam and we have had to spend hours trying to make phone calls to get our money back to no avail. We are supposed to be visiting our son in college and spending time with him and yet we’re on the phone trying to get all our money back.
Do not use this website

I booked the incorrect date by mistake and tried to immediately fix it. The website does not permit this. After much waiting I spoke to a service rep at Reservation Stays who told me I needed the hotel to email me that I had cancelled in order for ReservationStays to refund me (they would give me a credit). The hotel said Reservation Stays but speak directly to them. This company is TERRIBLE. Do not use them. I also paid for the "cancellation benefit" but it does NOT apply if you booked the wrong date. HORRIBLE.

Booked online for Hutchinson island Stuart Florida but Reservation stays made the reservation at Hutchinson Kansas. I called and emailed them about the mistake but they would not refund my money! Completely fraudulent! Do not use this company!

I am filing this to warn other consumers and to seek a partial refund.

On July 13, 2026 I booked a four-night stay (July 20 to 24) at the Avid Hotels Madison-Monona by IHG through ReservationStays, booking number B_56415985. The website presented itself in a way that led me to believe I was booking with the hotel directly, which I was not.

My invoice shows a room subtotal of $517.98 and a single line called "Taxes and Fees" of $204.95, for a total of $722.93. That charge is close to 40 percent of the room cost. The actual lodging tax for Monona, Wisconsin is about 13.5 percent, made up of the 5 percent state sales tax, the 0.5 percent Dane County sales tax, and the 8 percent Monona municipal room tax under city ordinance section 63-23. On a $517.98 room the legitimate tax is roughly $70. That means about $135 of the "Taxes and Fees" line is an undisclosed booking or service fee that the company labeled as tax, which is misleading.

The reservation was also marked 100 percent non-refundable with no ability to modify.

Desired resolution, a refund of the portion of the "Taxes and Fees" charge that exceeds the actual government lodging tax, approximately $135, and clearer separation of taxes from service fees on future invoices so customers can see what they are paying.

If I could give negative a million stars I would. My son (18) was traveling with his wife from my house in Florida to his home in Missouri. They decided to stay over in Atlanta, GA, and did a search for "hotels that people under 21 can book" in the Atlanta area. The results came up with La Quinta Inn in Atlanta, GA. They asked if I would book it because they were short on money and I agreed, and booked it through the link they went to this site. Immediately I realized they might need my card at the hotel. I looked at the hotel's website and it said they did NOT allow reservations for people under 21, so I immediately called the website and asked them to cancel. They said they couldn't, that I would need to call the hotel. I called the hotel, they said they couldn't cancel, I'd have to do it through the website. I went back and forth several times before the hotel finally agreed to cancel the reservation but they said they could not control the website charging my card. The next day, the charge was on my card, just under $100 for a hotel I did not use and a reservation that got canceled. I called the website. They said I needed to contact the hotel to send them an e-mail letting them know they canceled the reservation. I asked if I could do a three-way call with the hotel, they said no, they could have "no contact" with the hotel other than through email. I called the hotel. They said they had "no way" to contact the website, and that they had already sent an e-mail to the booking site through the only method they had, as a reply to a "no reply" email they had from the booking site. At this point I was frustrated and I did raise my voice, and they hung up on me. I called the booking site back and told them what the hotel told me. They said they would have to send me an email with the information, and I'd have to contact the hotel, and the hotel would have to contact them (HOWW????) to let them know they'd canceled the reservation. I told them they should be the ones to arrange all this since I shouldn't have to call back and forth LITERALLY 7 times to get my money back. At this point I'd spent over an hour, half of it on hold, trying to get my money back, and yes, I was irritated to say the least. But I did not curse, and the woman said she didn't "like my tone" and it "wasn't professional" (as if anything that had taken place before this was "professional", and she hung up on me. I have contacted the AG, I don't know who else to contact. But shame on reservationstays.com, and shame on La Quinta Inn in Atlanta, GA for doing business with a company they can't even contact, and shame on Priceline for owning such a crappy business. And I still have NOT received my money back, which I now consider as stolen since the hotel did not charge them.

Scam; do not use. Grabs email address and begins spamming.

I thought I was booking through Hilton, when I realized I booked a hotel in the wrong area, I called & asked to cancel my reservation. This was all within a couple of hours after I booked the hotel. They said my booking was nonrefundable & there was nothing they could do. They told me the only way the get a refunded "credit" (not money back) was to get the hotel front desk to write up a statement stating that they will honor the cancellation. I called the front desk of the hotel who said they could not do that due to this company's tendency to not honor their end of the deal. The person at the front desk said I was not the first who has dealt with this.

I cancelled the room within 15 minutes as I realised I had entered the wrong date.
I received a booking cancelled email, with a 'we have refunded the value of your booking to your account.... ' and I thought the issue was resolved
On checking bank statements at the end of the month, there was no credit from Reservation Stays only a debit. On reading the email carefully, the refund was a 'credit to you account in Super.com Credits' - not to my credit card account! What a scam! If I hadn't looked for the credit I wouldn't even know I had been scammed!!

Looked like I was dealing directly with hotel. They processed a wrong date then I couldn't get them either by phone or email. No customer service whatsoever. Now disputing charge via my credit card company.
Do not use this site.

Like MANY other complaints, I thought I was booking directly with the Westin in Fort Lauderdale Beach only to discover it ReservationStays.com. I realized that I booked with the wrong date and I went to modify it. I saw I couldn't so I went to cancel or 'submit' for a refund. The refund application was denied as booking a wrong date is a not a sufficient reason. It's a complete scam and I've conducted a chargeback with my card company. Go DIRECTLY to hotel sites, don't trust Google.

Reservation stays is a deceptive booking website. Their site comes up on a Google search for a particular hotel posing as THE hotel's reservation website. I was scammed by them. I WILL NEVER USE THIS WEBSITE AGAIN! When I contacted customer service they were less than helpful and even defensive and rude regarding my complaint.

Absolutely horrible! I was ripped by this company! Unbeknownst to me, I was not talking with a hotel employee but this company! I was charged an absolutely ridiculous cost! I tried to receive a refund with no success! Shame on the hotels that have this third party!

Booked a two night stay at a N. Myrtle Beach beachside hotel, of course paid, only to find out that it was for one night only! Contacted customer service at reservationstays.com and my fast talking CCare guy tried to sell me the second night for 2x the price of the first. THEN he offered to get me an upgrade to the tune of $400 more when all I wanted was the second night added. He wouldn’t let that go until I said I would have to cancel the whole visit and get my money back. Guess what?! They refunded all by $60 and I still don’t know why. I canceled within the 24 hour cancellation window. NEVER, did I say NEVER proceed when the computer takes you to reservationstays.com. You will get fleeced.

Very terrible service from this one. I called them so many times for a receipt but never get any answering. This is so crazy. However, when you called the booking they answer so quickly and friendly. Feels really cheating and scramming. This is worst experience over my 20+ experience and first with this one by accidently. Please take this lesson and carefully check before you click. Never with the RESERVATION STAYS PLEASE!!!!

My colleague booked my stay through reservations stay.com and i happen to misplaced my room charges receipt and called Hilton Garden but could not help at all. I was told to call reservations stay.com and i really thought it was a dead end.
Customer rep VikVik answered my call and helped me all the way. He even made sure i got the email of the receipt before he hang up.
He is one of the few that has customer service mentality.

À glitch on the website making a booking meant that the dates of à booking was automatically changed. Even though I paid for a refundable booking, apparently incorrect dates is not grounds for amending the booking. Alongside everything else Thats not an emergency that is not foreseen.

Because this terrible business does not have a call centre in the UK , it cost me £20 in phone call to come to a resolution. The resolution was me loosing out on the booking.

My advice, DO NOT USE RESERVATION STAYS! Awefull service and customer relations.

Scam website that looks like hotel website. Offers full refund if reservation cancelled within 24hrs. I cancelled within an hour after I realized this was not hotel website. I was refunded the amount for the hotel, but not the extra amount I paid to have a cancellation date closer to my reservation date. I did the initial reservation over the phone and was NEVER TOLD during that phone call that the extra cancellation fee was not refundable. I was told that it was not refundable when I cancelled the reservation and was consequently asked to read the fine print (cancellation terms and conditions). It never occurred to me that "full refund" meant that I needed to read the cancellation terms and conditions. They absolutely refused to refund me this extra amount. As all other reviewers have said, do not use this company.

Run away! Like many customers on here, I thought I was booking directly with hotel. When my mom was suddenly moved to hospice, I reached out to the hotel directly with questions on canceling only to discover the hotel had no record of me coming at all! I looked closely to discover “Reservation Stays” is reportedly fraudulently dealing with customers & has very concerning reviews. Not only that, they charged TWICE what real hotel charged. BBB, FTC, CA Attorney General all notified & I called the credit card company to reverse charge & get a refund. Run away! Hope they get caught & held accountable! These crooks will never grant a refund even if your mom is put on hospice!

If I could give this third party reservation site a negative 10 star, I would. We booked our stay with dates in May for a memorial service of a family member and once we pressed the book button the web site put that our reservations was booked for the current day. I read and re-read the booking prior to submitting it and it read May 8th for a one night stay, not April 12th, but once booked the final outcome read April 12th. I think this is a deliberate scam by this company. They were impossible to deal with as well. Upon calling them initially, I was put on hold for about a half hour, until someone answered, and when they did answer, they Stated we wouldn't get a refund unless we had the hotel write an email stating the name, reservation, the reservation time and date and had a manager sign it. We would then have the manager forward this note to them. Upon calling the hotel, they said no problem we can cancel that for you and have the third party reimburse you, but the company needs to call us and say its okay to cancel as we don't typically do those notices that the Reservation stay requested, and since the payment was made through their website, they need to reimburse you. So I had to call Reservation Stay to speak with a representative again and have been on hold for over an hour to have them probably tell me that there are no refunds. Please do not use this company and look very carefully at the website you click on when booking a hotel, as this web site looks like the authentic Marriott website. And shame on the Marriott for allowing these terrible third parties to use them. This company seems to be very deceptive with their management of reservations and changing dates when booking.