reservationstays.com Reviews 

booked as they said they were the Marriott but come to find out they are not and are a 3rd party. Tried to change our reservation and they will not change and still made us pay even though we never used. Credit card even said their hands were tied due to 3rd party and policy is no changes so credit card said nothing they can do.

If I could rate zero stars, I would. This company is a complete scam. I accidentally made a booking and immediately requested to change the dates. They asked for a cancellation confirmation from the hotel, which I obtained and provided — but they still refused to change the booking or issue a refund. They blamed "third parties" instead, despite clearly misleading me throughout the process.

Their customer service is a big joke. Avoid them at all costs.

Beware of Reservation Stays – A Scam Disguised as a Legitimate Booking Site

I cannot stress this enough: DO NOT use Reservation Stays. This company is incredibly deceptive and operates under the false pretense of being the “official website” for many hotels. They are NOT affiliated with the hotels you think you’re booking with, and that’s where the nightmare begins.

I was tricked into thinking I was booking directly with the hotel. Their website looks official, but it’s completely misleading. After booking, I realized they had charged me hundreds of dollars more than the actual hotel rates – with massive overcharges, hidden fees, and no transparency.

Their cancellation and refund policy is a joke – a carefully worded trap designed to keep your money no matter what. When I tried to get help from customer service, I was met with zero support, rude responses, and absolutely no accountability. They don’t care about customer satisfaction – only about taking your money and leaving you stranded.

This company should not be in business. Reservation Stays is the definition of a scam. Avoid at all costs and always book directly through the hotel’s actual website – not this fraudulent third-party operation. You’ve been warned.

This is The worst business to book a hotel... BOOK YOUR HOTEL WITH THE ACTUAL HOTEL.THIS IS A THIRD PARTY., THE CUSTOMER SERVICE IS A JOKE...

Booked online thinking it was the actual hotel website and fat fingered incorrect check out date. When I asked for a modification or credit, the rep wasn’t able to help me. Not sure why they need online support anyways if they can’t do anything? The actual refundable option isn’t even guaranteed. Stipulations are in the fine print.

I booked a hotel room for one night and accidentally put the wrong date. I tried calling them immediately but they would not change the date or offer a refund. I also sent in on their online portal for a refund with an explanation and they still did not approve it. Terrible business practices and terrible service. Stay away!

Reservation Stays is a SHAM. I recently stayed at Lylo Queenstown (NZ). I know their green logo and colours. Thought I was booking direct, but turns out Reservation Stays had exactly CLONED the Lylo website. I booked 8 months in advance. A fortnight before my arrival date, I needed to make a small adjustment to dates and rang Lylo, thinking I'd booked direct, and had booked a single room - but they told me I'd booked through a 3rd party and they don't have single rooms! I'd never heard of Reservation Stays. I then emailed Reservation Stays and send follow-up emails, they took days to reply, told me they couldn't modify dates and I had to cancel my whole booking and re-book - it was over Easter and this was not possible for obvious reasons. I dealt with an awful Nidhisa in Reservation Stays Support. When they replied to me by email, it was outside the 100% refund days, so if I can cancelled and re-book I'd lose everything. As it was, I lost 3 nights accommodation cost. I've since read they've cloned other accommodation sites. Lesson learned.

DO NOT USE THIS SITE. ITS A SCAM.

I’ve been trying to get a refund for THREE MONTHS.

I booked a $500 room at a Marriott and it was closed. Literally couldn’t walk in the front door.

DO NOT USE THIS SITE.

DO NOT BOOK WITH THEM. I booked last week for what I thought was the website of a reputable Sydney hotel. I booked the package that included parking, but when I received the confirmation email there was no mention of that (the parking was an extra $65). I told them I was cancelling but they refused to refund the money. I am reporting them to NSW Fair Trading.

Assuming we were on Super 8 Hotel website, we booked a room. They charged $43 above what we found the room to actually cost, including a $12 fee to be able to cancel. When we learned that it was not the Hotel website, it was too late.

I like everyone else made a reservation and paid the extra money to cancel but no luck , Be careful these people are crooks. do not under any circumstances do business with them, just another foreign crook stealing money from Americans

I booked through them. Several months later I called the hotel for some questions and they had no record of my booking.

Dreadful scam. DO NOT BOOK! I tried to cancel my booking, months before departure, and was completely unable to despite the "Enhanced Refund" option I had taken.

Scam!!! Avoid booking through Reservation stays. The booking I made was never found in the actual Sheraton booking system and while following up for this issue as the credit card was charged $815, they ghosted my emails. Law enforcement should shut this place down!

I booked 2 nights in Munich. after reading the reviews here I was worried that this broker is a scam. so, I called the hotel and they confirmed my booking.
So, all is fine here.

Complete scam. They cancelled my reservation and won’t give me a refund after I provided all information. AVOID

This place is a scam. Charge high fees and won't allow cancellations. BEWare

If I could give them a minus 10 I would. They are scam. The website is so misleading I thought I was on the Best Western reservation website. I booked the room and included the "recommended" upgrade to be able to cancel up to a few days before the stay. The site said I could cancel for free for 24 hours. It did not indicate that I could not cancel the upgrade at all. I called within and hour to cancel when I figured out it was not the Best Western website. They refused to cancel the $127 "upgrade". I consider this to be fraud in the inducement. Do not use this website!!

Same as everyone else. My wife booked a 3 night stay at the Hyatt House London Stratford for a total cost of $1,171.49, which was supposed to include breakfast:

$257.78/night x 3 nights
Refundable upgrade: $107.00
Taxes & Fees: $311.15
Discount: $20.00

It doesn't include breakfast and is non-refundable despite the "upgrade." I could have booked this room through Delta for a total of $819. That's when I found out the reservation is non-refundable.

Let me preface this by saying: **DO NOT, under any circumstances, book anything through this website!** This is not a legitimate hotel booking platform; it's a cleverly disguised scam designed to steal your money. I unfortunately learned this the hard way and am writing this review as a desperate warning to others.

From the outset, the website looked somewhat convincing. It had professional-looking layouts, enticing pictures of hotels, and even seemingly legitimate reviews (which I now suspect are fabricated). I found a hotel that appeared to fit my needs and proceeded with the booking process. Everything seemed normal until the payment stage.

**This is where the first massive red flag appeared.** Instead of being charged in my local currency (AUD, given I'm in Victoria, Australia), the payment was processed in USD without informing this on the booking page.

Foolishly, in my haste, I proceeded with the payment. This was a HUGE mistake. Not only was the exchange rate unfavorable, costing me significantly more than the advertised price, but **I never received any booking confirmation.** My attempts to contact them again were met with silence.
This website is a phishing operation.** They lure you in with the promise of easy hotel bookings, then hit you with unexpected foreign currency charges and vanish with your money, leaving you with no actual reservation.

Here's a summary of why you should avoid this website like the plague:

* **Deceptive Practices:** They present themselves as a legitimate booking site but are anything but.
* **Foreign Currency Scam:** Charging in a foreign currency without clear explanation is a major red flag and a way to inflate the cost.
* **Non-Existent or Unhelpful "Customer Service":** They are unresponsive or provide vague answers to avoid accountability.
* **Potential for Data Theft:** Given their fraudulent nature, I wouldn't be surprised if they are also harvesting your personal and financial information.

**I have reported this website to the relevant authorities and strongly urge anyone who has been scammed by them to do the same.** Please, learn from my mistake and stick to reputable and well-known hotel booking platforms.

**This website is a danger to consumers and should be shut down immediately.** Save yourself the frustration, the financial loss, and the potential security risks. **DO NOT USE THIS WEBSITE!** You have been warned.