reservationstays.com Reviews 

As mentioned in other reviews, Reservation Stays is a scam. They're website looks just like the Hyatt website. I booked through them thinking I was on the Hyatt website. I discovered the fraudulent copy of the website within 10 minutes of the booking. I had added an additional fee to the cost of the room in order to be able to cancel within two days of the stay. Since I had not booked anything with Hyatt for over a year, I thought this was a new charge, so I accepted it. It was added to the itemized charges for the room, taxes, and fees, When I called to cancel the reservation, they said they could not refund that part of the fee. They claimed it was a separate charge, but it was not shown upfront to be a type of insurance like Allianz. I know when you buy insurance like that, it is not refundable upon cancelation. This fee was not shown in any way to be insurance. I spoke to a floor manager, Mander, who stuck to the claim that this $53.00 charge was non-refundable. If I could give Reservation Stays a -10, I would!

SCAM SCAM SCAM !!!!

I thought I was booking through the hotel and I paid extra for “insurance”. I had a death in the family and I’m unable to get my refund. They’re giving me the run around, hanging up the phone, posing as real websites and denying me the ability to speak to a supervisor. I have been on the phone, emailing and calling different companies for DAYS. Never receiving a real confirmation from the resort, just a voucher. This is absurd!!!!!

Sunil is a great representative. He helped me find many options with great pricing. I definitely recommend this website and speaking with Sunil. 10/10 experience!

Reservation stays charged me in US dollars for a booking in Australia from an Australian booking. cost me 30% more than what I wanted to spend with out letting me know until it came out. Booking dfirectly through the hotel would have saved this 30% plus international transfer fees of 17 dollars on top which were not detailed in the booking. Do not use Reservation stays

They pretended to be the hotel website. Scam. When I arrived to hotel they said they had no record of my reservation. I even showed them the “confirmation” email and they said that was not from them. Scammers. Reported to my bank.

Terrible experience just like everyone else. I was told that I would be staying at a nice Hilton Hotel. We arrived and it was equivalent to a MOTEL 6. I paid $585 and quickly called them for a refund as this hotel was in a sketchy area and the room was filthy! I arrived late so had no choice but to tough it out for one night. I begged for a refund and they kept giving me the runaround that I would have to get proof of my one night stay with the hotel. The hotel explained that there was no way I could get this information as I had already booked thru the “third party” -reservation stays. I am not even sure how I got caught up in their scam I was calling a Marriot number to book I found on a website advertised as marriott but obviously they scammed me this way. It was during spring break so it was an already busy time in San Antonio so I assumed they knew what they were talking about when they found me a room. Do not stay at Spark by Hilton by La Cantera. Yes it is next to this luxury shopping center but it looks like a cheap and very unclean. I am so upset about this entire experience. Don’t know how they can do this to people and sleep at night.

I strongly advise travelers to avoid using GuestReservations.com and ReservationsStays.com. These websites mislead guests by using hotel names in their URLs, making people think they are booking directly with the hotel when they are not.

Not only do they charge massive booking fees, but they also offer no real customer support when issues arise. Many frustrated guests have come to our hotel believing they booked directly with us, only to realize they overpaid significantly through these third-party sites. This leads to confusion, disappointment, and refund requests that we, as hotels, are not responsible for.

These deceptive practices are damaging to both guests and hotels. If you're booking a hotel, always check that you're on the official hotel website to avoid unnecessary fees and frustration.

#Misleading #AvoidThisSite #GuestExperience #BookDirect

Avoid this website! GuestReservations.com / ReservationsStays.com are misleading customers into believing they are booking directly with hotels when they are not. They use hotel names in their URLs and run Google Ads that look like official hotel websites.

Not only do they charge excessive booking fees, but they also create confusion for guests who think they are dealing directly with the hotel. Many frustrated customers end up calling hotels for refunds, only to find out that these bookings were made through a third party with unfair policies.

This kind of deceptive practice damages trust in the hospitality industry. Always book directly with the hotel or through reputable travel platforms to avoid unnecessary fees and booking headaches.

#Misleading #HiddenFees #BookDirect #ConsumerWarning

Terrible customer service, was given the run around for months to get a refund after my apartment was wrecked during Helene.

THIS IS THE BIGGEST SCAM. Confirm a res at a Wyndham and they gave address and phone of an unknown to us red roof inn…many phone call and never any help or correction just ghosting. . It was disgusting and dangerous in charlotte. Promised a shuttle and none…

non-existent customer service, do no use this site. Having used various sites it is way better to go directly to the hotel, unfortuately, i though i did but booked thru reservation stays. A complete and total nightmare.
As stated in other reviews, stay away.

DO NOT USE

we were turned away from the hotel with 2 children as they never made a booking and sent a fake confirmation. Now refusing to give a refund so having to resolve through credit card company

Scam. Same story as others here. When payment completes a voucher loads with no info about the payment. No confirmation email. No receipt. No booking made, but money taken from my card. Support are denying that I made a booking. I’m hoping that at least those emails will be enough to claim service was paid but not provided to get refunded by bank, but it looks likely they’ll conclude I was a scammed and offer nothing.

Just like everyone else, I made a reservation thinking I was on the hotel website. After completing the reservation and giving my card info I expected a receipt from the hotel. Instead I got a sort of "voucher" for the hotel stay that gave no info on the amount I had just paid, just the hotel name date of stay and my name. I realized then that I was on "reservationstays.com" not my hotel website. I called reservationstays and got a runaround. Then I called the hotel and found no reservation listed for me. I then called my credit card to stop payment, but they said I have to wait til the charge posts and then I can dispute. Meanwhile, reservationstays allows NO refunds, even for a mistaken reservation.

It is a scam to take your money. Please be careful when buying a reservation, and make sure the site is not really reservationStays. Better yet, just call your hotel and book it directly, to save yoursefl from the internet cesspool, filled with the likes of reservationStays.

I searched for an Athens, GA, BestWestern, which was switched to an Athens, AL, BestWestern on reservationStays. The website was called BestWesternAthens.com, but was really reservationStays. They will not allow me to correct the reservation. The company is all outsourced to India too; it is ridiculous.

They are the biggest scam out there ! Im going after them , you can go to Expedia who sell out their name to book this POS company who doesn’t have the clout to book with anyone - I have left my reviews & to DM ME -

Same as others. Looks like the website for the hotel and even if you select the refund option and pay extra. you can't get a refund. I even tried 15 minutes after booking realizing it wasn't through the hotel. Do not give them your money.

Terrible and a scam. I “booked” a room in the morning, arrived that evening, no room. No booking, hotel said it was a scam. Reported asap to the bank. Numerous emails to this company, various excuses and no refund. Beware!

Total scam. Showed up posing as the Marriott’s site and my wife didn’t notice until she had booked and then didn’t see the booking in her Marriott app. We called Amex fraud department and I just reported them to FBI IC3. Hope they’re within jurisdiction, but probably not. Don’t use!!

DO NOT USE THIS COMPANY to book hotel rooms, The wouldn't let me cancel my reservations, They stole my money. I not staying at the hotel I booked through them they refuse to refund me,
FRAUD ALERT!!!