Wotif.com Reviews 

System changed the dates on the booking and payment was made. Immediately tried to cancel and the administrative nightmare that ensued sucked half the joy out of what was supposed to be a pleasant getaway.

Do not book through this fraud. I'm telling you. Check Google map of your destination. Note incorrect street name. I arrived at the accommodation and the desk had no reservation under my name. Do not book through this website. Total fraud . BEWARE!!

Terrible, terrible, terrible!!!!! Everything.

BOOKING SYSTEM CHANGED DATE WHEN CONFIRMED CONTACTED WOTIF NOTHING WE CAN DO PAID FOR THERE INSURANCE DOESNT COVER THIS .
THEY HAVE THE WORST SERVICE I HAVE EVER RECIEVED AND I WOULD STEER CLEAR OF THIS COMPANY .
DIDNT WANT REFUND JUST THE DATES WE ASKED FOR!

Terrible can’t get anyone to sort a credit dispute loads of notice and drs documents crap will never book through them again complete rip off with no customer support at all

Wotif preloads an incorrect date.

l changed the date today for the selected hotel entered my credit card details only to find the date had been changed back.

l have used Wotif on nearly 50 occasions but as this has happened twice ( The first time last year l assumed l had made a mistake with)the date. No refund was available unless a premium is paid which makes Wotif uncompetitive with other sites.

l can't trust this site and will no longer use them.

This company is aligned with Expedia and will take your money and give any bull💩 excuse not to give it back . Rip off 💩 company. You should be ashamed of yourselves for ripping off innocent people just trying to have a holiday to escape life for a bit

I booked accommodation at Bridgewood Manor through Wotif. On arrival, I rejected the room and immediately raised the issue with Wotif.
Since then, Wotif has repeatedly sent the same standard response stating that it cannot process a refund without approval from the hotel.
I provided Wotif with the hotel's direct contact details, and I also provided the hotel with Wotif's contact details. Despite this, Wotif continues to advise that it cannot process the refund.
I have now asked Bridgewood Manor to provide written confirmation of what occurred so the matter can finally be resolved.
My disappointment is not simply the refund dispute, but the lack of transparency. Rather than providing evidence or a clear explanation of who is responsible for the decision, I have received repeated template responses with no meaningful progress.
I hope Wotif will review the facts properly and resolve this matter.

I booked and paid 2 nights accommodation. 1 night's accommodation was cancelled and refunded with no notification or explanation. The website couldn't find my booking at all, and when I eventually spoke to a human, they tried to charge me a fee for cancelling the rest of the booking, even though it was a fully refundable booking, and they were the ones who couldn't honour the booking. It took 2 hours, 2 phone calls and 4 agents (who identified themselves as working for VRBO, Expedia and Stayz) to process a refund.

Bought flight via Wotif with confirmed email.
When I went to amend it I called and was ping ponged between wotif and airline eventually realising no flight booked.
They made me purchase another ticket before could issue refund.
Countless emails to justify purpose of refund and credit of difference although was initially promised.
Poor phone service also , just wanted to transfer me somewhere else

I had a very disappointing experience with Wotif. I was dealing with a family emergency and needed to book accommodation quickly, so I didn't have time to compare prices. I trusted that Wotif would be reasonably priced and competitive, just like Booking.com or Trivago.

After my booking was confirmed and the payment had already been taken, I discovered that the exact same room—with identical features, availability, and booking conditions—was available on other platforms for almost half the price. I was shocked by the huge price difference.

I contacted Wotif's customer service, hoping they would at least match the lower price or offer a partial refund. Unfortunately, they refused to help in any way. Their customer service was unhelpful and showed no flexibility or understanding of the situation.

I understand that prices can vary between booking platforms, but charging nearly double for the same room while offering no price match or goodwill adjustment is extremely disappointing. Based on my experience, I won't be using Wotif again and would recommend that others compare prices carefully before booking.

I booked, then cancelled the following day. The system didn't send me a confirmation but I didn't realise. Fast forward to months later, I receive an email today saying your trip is tomorrow and it's too late to cancel. The only other email I've received! I immediately got in touch and they've basically said 'ha, too bad'. I offered to change my dates and keep the booking to go in a few months. Nope. They just use the broken record technique and you can't have a normal conversation.

I rented a room at Kew Vivo and I accidently booked an extra day, I had traveled 20 hrs straight and was tired. Vivo would not refund this or the parking and charged me a premium for the stay. There is no elevator so had to carry everything up two flights of stairs, the carpark was unsecure, the bathroom area was dirty and not well drained and was next to the bed and the pillows were terrible. I travel often, rarely leaving reviews but this was one of the worst I had in 30 years.

Would give a zero rating if I could. I booked a hotel room & made sure I was booking the correct date.When I didn't receive a confirmation email I checked to see if the booking had gone through even though I had paid. The app had changed the date to another month.. I tried calling Wotif but could only get an automated response telling me to press a number which didn't work. After calling the company several times, the number I had to press was accepted only to be asked to press another number to have my question answered which again did not work.I called the hotel I wanted to stay at & fortunately the receptionist organised for my booking to be refunded by Wotif & then rebooked with them directly at a higher cost. My recommendation is not book anything through this website. Disgusting that you cannot speak to anyone or be able to get through to the department you need help with.

Qantas told wotif months ago that the flight had been changed.
Wotif didn't tell me and my app still said the original time on the day of my flight. I missed my flight as it had been changed.
Wotif denied any fault and would not help with rebooking anything or a refund.
Always going direct next time. Lesson learned.

DO NOT USE.

NO customer service. They ignore multiple emails, then just won't help.
Refuse to change booking date despite my financial hardship & over 2 months' notice.

BOOK DIRECT or kiss your money goodbye.

STAY AWAY! Issues with cancelling accommodation during refundable period due to errors made by the platform. Virtual agents are useless and no resolution will be reached with staff over the phone. Their platform won't allow for you to cancel your booking prior. However, works perfectly after the booking becomes non-refundable

Summary of a very frustrating time with WOTIF Reservations chat function who did not cancel our booking as it said it would!! We have lost our money and left us terribly stressed!!

I wanted to cancel accommodation we had booked in Spain after we received an email from WOT IF by their Reservations Unit. I went on their website to cancel the reservation and was sent to the Chat function.
I entered the Reservation ID and the property Number explaining that we wanted to cancel that reservation.

I asked if they would cancel immediately and the response in Chat was that the cancellation notice would be forwarded to the Reservations unit and that it would be actioned. I wanted to be sure that the reservation had actually been cancelled but was put through the same process. I was anxious that we would not be charged as I was within the free cancellation period.
For the second time I gave the reservation ID and Property number and received the same response that they would action the reservation.

I asked to speak with a human as it was not confirmed that the cancellation had gone through.

A human came to the Chat and I reiterated the same information as twice before and was told that WOT IF would action the cancellation.

None of that happened!! We received a notice from an agency noting that they were looking forward to welcoming us which is now out of the free cancellation period.
Obviously, nothing was actioned and when I replied to the welcome notice and explained that we had cancelled the reservation though the WOT IF chat, they replied that they had not received any such request. They had already taken money from our card which we used to book the property in the first place, and were also told that we would not get our money back as it was too late to cancel.

This is appalling service from Wot If.com

I would never book anything with this provider or trust their CHAT function as obviously it does not work for the benefit of its customers! I am furious to say the least.

Wotif/expedia known have system issues with bookings itinerary confirmations or cancellations being auctioned. Oaks redcliffe Brisbane hotel not refund funds when we did not stay. Daylight robbery from hotel too cost our family two thousand plus dollars, for not even staying at hotel. System issue hotel robbery.

This company is a scam. It didn’t have anything for the date I wanted, so it changed the date. It didn’t tell me. When I went to accept the non refundable payment I tried to check the date, but I wasn’t able to. They offered me a room at twice the price - 30% more than if I booked direct. So I am left sitting at the airport with nowhere to stay, with a booking for 2 weeks time when I will be 3500 kilometres away. AVOID WOTIF. They are unethical, immoral and should not be allowed to operate.