I purchased flights with British Airways but their system made an error with the booking and thus I paid for but lost the seats. I tried for several months to get BA to admit liability and reimburse m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
When an Evri delivery driver walked on our newly laid driveway leaving his footprints and having crossed through red tape, Resolver helped me gain the cost of the repair. Prior to this I had got nowhe... Toon meer
Bedrijf heeft geantwoord
Resolver are wonderful they have helped me resolve problems with Evri where i could not get anywhere as soon as they became involved it was resolved well done Resolver i have recommended to lots of... Toon meer
Bedrijf heeft geantwoord
Waste of time. Said the company I was looking for was active on their platform, spent almost an hour pulling together the information to file the complaint only to immediately receive a "this is a no... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contactgegevens
Verenigd Koninkrijk
- resolver.co.uk
3,5
Gemiddeld
2K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Resolver allowed an overdue BA flight…
Resolver allowed an overdue BA flight cancellation claim to be closed. BA admitted liability for eventually and all documentation provided.
Relating to cancelled flight was in 2013. Claim made in 2018. Claim closed 2020 without resolution and compensation - despite BA admitting liability.
28 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for your review. I’d just like to clarify how closed cases on Resolver work.
A Resolver case can be closed in one of two ways only: either the user chooses to close the case themselves within their account, or the case is automatically closed by our system after a prolonged period of inactivity from the user. In both instances, this closure is purely a status update on the Resolver side and does not affect your case with British Airways. Your complaint remains available and will automatically reopen if you follow up with the company.
Resolver does not become involved in individual cases. It is the user’s responsibility to manage their complaint, including responding to the company and chasing any updates directly.
Unfortunately, we are no longer able to assist in sending complaints to British Airways; however, this information would have been clearly shown within your case file.
If you would like to follow up with your case, you can download your case file and send it to British Airways directly, so they have all the correspondence and can pick this back up from where you left off.
We wish you the best of luck moving forward with your claim.
Excellent service got a response within…
Excellent service got a response within 24 hours and my issue was resolved within 48 hours would highly recommend anyone if they have an issue to use this service
23 januari 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Tyrone,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
No stars given.
No stars given.
Had deleted my account because I was fumigated by them not doing enough to help me take on Luxskin UK. I was hoping that they could persuade Luxskin UK to give out details for me to return back an faulty item to a UK address not the one in China. Unfortunately Luxskin UK had replied back laughing stating no chance the returns address is in China.
Now I had to contact the UKICC for further help.
All Resolver UK did played piggy in the middle transferring emails between me and Luxskin UK. It's the same with Debenhams.
Don't waste your time they're just messagers.
You want real help contact Consumer Direct for national and international Ukicc.
21 januari 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Karen,
I’m sorry to hear you’ve not found our service helpful.
Just to clarify, Resolver is a free online complaints tool that helps make it easier for consumers to raise complaints to companies across the UK. We are not a third party or a complaints management company, and we do not investigate issues or act on your behalf.
Our service has helped over 5 million people sort out complaints completely free of charge. Based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform. With regard to Debenhams specifically, we’ve seen many users successfully resolve their complaints with this company after raising their issue through our platform.
I’m sorry if this wasn’t your experience, and we completely understand how frustrating it can be when a company doesn’t engage or resolve an issue. While we can’t force a company to reply, we encourage users to remain as proactive and persistent as possible, as this can often lead to a response over time.
Nevertheless, it’s good to hear that you’ve been proactive in trying to resolve your issue, and we wish you the very best moving forward with the UKICC.
Fantastic company
I have been using resolver for years now when they used to have an app, every time I have used their service I have had my money back or an exchange. It’s always been successful. I can’t rate them highly enough fantastic company.
4 januari 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Carol,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Absolutely pointless
Absolutely pointless.
Shove your copy n paste reply. You are literally pointless,I wasted 8 weeks trying to get a refund from debenhams via resolver, they basically ignored me for 8 week then told me to fck off and wont refund even tho they know they never sent the items. You are 100% in there pockets
13 januari 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Mark,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
It may be that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Rubbish
Rubbish. No help at all. Do it yourself and avoid disappointment. And far too many emails.
4 januari 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for leaving a review, I’m sorry to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform.
However, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Very disappointed
Very disappointed . 3 months on got no were with it . just come back with wait I no have done about angler water . Wen for the whole process three months on still not sortedthe process force told to do evangelo I've still got nowhere waste of time. Report them the covment site they were no help at all nobody wants to help. This days
29 december 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Tony,
Thank you for leaving a review.
I’m sorry to hear that you haven’t had a positive outcome with your case after three months, and I completely understand how frustrating it can be to feel that no progress has been made. While we aim to make the complaints process easier, at no point can we guarantee a positive outcome, as the resolution ultimately depends on the company your complaint is raised with.
In any case of a limited or unsatisfactory response from a company, we would advise you to be as proactive as possible with your communications, ensuring you are following up with them. The escalation levels offered through our site can also help you contact someone higher up in the organisation, or seek independent review from a regulatory body. Please check the escalation options within your case file.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Its absolutely pointless
Its absolutely pointless. Waste of time.
22 december 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Michael,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. However, in any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
customer service
Got message on Resolver with a way to resolve my issue.
1 december 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Jason,
I’m sorry to hear you’ve had trouble verifying your email address and that you’ve had difficulty contacting us.
We’re always happy to help and want to make sure issues like this are resolved as quickly as possible. If you contact our Customer Service team via our page here: https://support.resolver.co.uk/hc/en-us, or by email at support@resolver.co.uk, our team will be happy to look into this for you.
Very helpful
I tried for weeks to get a refund from a reputable company with no luck. Was stuck talking to bots and then when I finally managed to talk to someone they would fob me off and refuse to refund. I came across resolver and went through the process on the website, it took some time but I finally managed to get a refund. Thankyou resolver!
30 november 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Ellie,
Thank you for your kind feedback. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!
Good company
They certainly try their best to protect us from sham companies. Sometimes you can't escalate which is disappointing. But they advise as much as possible and we really can't complain for a free service.
Also if you email their support the reply is immediate which is always nice.
Shout out to Beth who replied to me today within minutes of asking them a question.
16 december 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Helped resolved a discrepancy & ongoing…
Helped resolved a discrepancy & ongoing information of other issues.
Keep the advice coming, it’s all relevant & very helpful in this tough life. Thank you
23 november 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Ewa,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Total waste of time
Total waste of time. Absolutely no constructive support in getting the complaint with Qatar Airways addressed. Basically, just let them off their commitment to a refund. Don’t use this platform or Qatar!!
Edit after reading the Resolver response. This platform did nothing, it implied timelines and escalation that produced nothing.
Qatar Airlines have zero interest in customer service, their CEO hides his contact details to avoid complaints. Will not use this airline or the complaint platform again!
14 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Pete.
I’m sorry to hear you didn’t find our service helpful in resolving your issue with Qatar Airways.
From your review, it sounds like there may have been some misunderstanding about what Resolver does. Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third-party or complaints management service, and we do not intervene in cases or enforce refunds. Our role is to make the complaints process easier by providing a structured way for your complaint to be raised and escalated.
I appreciate how frustrating an unresolved refund issue can be and I’m sorry to hear Qatar Airways did not provide the response you were hoping, but the decision rests with the company itself.
If you’re still pursuing this complaint, we recommend staying proactive with your communications, and looking out for the escalation options in your case file - which will eventually allow you to escalate your complaint for an independent review.
Best of luck moving forward.
absolutely pointless
absolutely pointless
it's been many weeks now. if I had known that they cannot actually do anything whatsoever to really help me I wouldn't have bothered with it
I should've just contacted citizens advise Instead
20 november 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi James
It seems there may have been some misunderstanding about what Resolver is. To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or become involved in individual cases - our platform simply aims to make the complaints process easier and more efficient for users.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.
However, we can’t guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
Okay
Made it easier to put forward the issue I had. Took some time but results were as should be.
14 november 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Abigail,
Thank you for the kind review. We’re so glad to hear our service made it easier for you to raise your complaint!
I started a complaint against Matalan
I started a complaint against Matalan, who refused to reply.
I could not progress to a solution and was left in limbo by Matalan and Resolver.
Will not bother using Resolver again.
They were good in the past but have now deteriorated
13 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi John,
We’re sorry to hear that you didn’t find our service helpful, and that Matalan refused to reply to your complaint.
Unfortunately, at no point can we guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue emailing both through your Resolver case file and directly to the company. If you don’t receive a response, try reaching out via their social media channels to prompt a reply - make it as difficult as possible for your complaint to be ignored.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Resolver? More like Deflector. A Masterclass in Doing Nothing.
Very good bad service indeed. Brilliant for their pockets, catastrophic for the rest of us—hopeful, frustrated, and naïve enough to believe Resolver exists to help. Spoiler alert: they don’t. They exist to simulate help, to perform resolution, and to deflect with astonishing consistency.
Their business model? Pose as a bridge between consumers and companies, then quietly moonwalk away when things get serious. They’ve found a lucrative niche: the illusion of advocacy. A digital waiting room where complaints go to die, dressed up in polite templates and automated shrugs.
I wasted my time. You shouldn’t. Especially if you’re trying to complain about Vinted—a company that practically spells out SCAM in its user experience. Resolver will do absolutely nothing. No pressure, no escalation, no accountability. Just a polite “we’ve forwarded your concern” and a long silence while the company ignores you.
And when you ask for follow-up? You’ll get a recycled paragraph, maybe a smiley face, and a reminder that Resolver is “just a platform.” Not responsible. Not involved. Not useful.
If you enjoy shouting into the void, Resolver is your stage. If you want actual resolution, go elsewhere. Ombudsman, legal action, public exposure—anything but this digital placebo.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Martin,
Thank you for leaving a review.
Resolver’s purpose has always been to make it easier for people to raise and manage complaints, completely free of charge. It’s important to remember that we can’t guarantee a positive outcome for every case - ultimately, it’s up to the company to resolve your issue. However, based on user’s feedback, many companies tend to respond more quickly and effectively when cases are raised through our system.
Regarding your concerns about not being able to escalate your case further, since we work in line with each company’s customer service process, we can only offer escalation options that they already have in place. If a company doesn’t provide escalation stages or isn’t regulated by an ombudsman, we’re unable to offer those options either. In Vinted’s case, their process is very limited, but for most other companies, our system will guide you through available escalation routes until you reach a resolution.
It’s also worth noting that going directly to a regulator or small claims court is usually not possible at the early stages of a complaint. You’re legally required to give the company an opportunity to resolve the issue first. Our system will prompt you to escalate to a regulator if, after several weeks, your issue remains unresolved.
We completely understand how frustrating it can be when a company doesn’t engage or resolve your issue. While we can’t force a company to reply, we recommend remaining as proactive as possible with your communications - in many cases, persistence does lead to a response over time.
Resolver is my automatic go to.
Resolver is my automatic go to when i have a problem. They help to sort your problem out without needing to find or pay for a lawyer. Resolver helps in all aspects of life they have been my automatic go to for many years now.
26 juni 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Jo,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Was struggling with obtaining refund…
Was struggling with obtaining refund for faulty goods with company but resolvers help made all the difference. Brill. Donation on way.
20 september 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Michael,
Thank you for your kind feedback. We’re so glad to hear you've found our service useful. If you ever need assistance again, we're always here to help!
It works!
I have used Resolver four times to help resolve issues with companies. Often it’s impossible these days to talk to a person or even email! Everything is organised by companies to make you give up getting justice because of this, it’s so frustrating. Resolver cuts through all this and gives you access often to the top. I would thoroughly recommend Resolver if you have a genuine problem with sellers.
12 september 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Zena,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
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