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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I purchased flights with British Airways but their system made an error with the booking and thus I paid for but lost the seats. I tried for several months to get BA to admit liability and reimburse m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

When an Evri delivery driver walked on our newly laid driveway leaving his footprints and having crossed through red tape, Resolver helped me gain the cost of the repair. Prior to this I had got nowhe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Resolver are wonderful they have helped me resolve problems with Evri where i could not get anywhere as soon as they became involved it was resolved well done Resolver i have recommended to lots of... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Waste of time. Said the company I was looking for was active on their platform, spent almost an hour pulling together the information to file the complaint only to immediately receive a "this is a no... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Consumentenadviescentrum
  2. Reviewwebsite

Geschreven door het bedrijf

Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 97% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Very informative and worthwhile

Very informative and a great guide for doing things right. Has helped me during PPI claims and more recently in car finance claims

23 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Mark,

Thank you for the kind review. We're so glad to hear you've found our service helpful!

Beoordeeld met 4 van de 5 sterren

Often the only way to get a response

In my experience, companies who were not responding to complaints when using their own, generally very complicated and difficult, procedures will magically respond immediately when contacted via Resolver

23 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Iffy,

Thank you for your kind feedback. We’re so glad you’ve found our service useful. If you ever need assistance again, we're always here to help!

Beoordeeld met 5 van de 5 sterren

Used Resolver to help with a complaint …

Used Resolver to help with a complaint against M&S they advised a process of making contact to resolve my issue which worked a treat compensation was achieved a big thanks to Resolver well recommend using this company

14 maart 2025
Review zonder uitnodiging
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Antwoord van Resolver

Hi Ian,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Beoordeeld met 5 van de 5 sterren

It is a Great Help

It is a Great Help: Resolver does provide all those seeking help, with great advice line, and valuable insights.

22 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi there,

Thank you for taking the time to leave a review, we’re so glad
to hear you've found our service useful!

Beoordeeld met 5 van de 5 sterren

Fantastic website

Fantastic website. I have used it to help others claim money back that they would not have been able to. Elderly people, no smart phones or internet had delayed flights - got them the delay compensation that they were entitled to. Process was easy with this site so happy to use my phone or IT skills to help them.

This site makes it easy for people to help others. It’s brilliant that it is free please keep it that way.
Like someone else I am extremely surprised that people have put negative comments, it’s free, it helps it doesn’t guarantee the outcome you want but it certainly helps you.

BTW white consumer goods breaking down after only 2 years.
I have had limited success but that is the companies at fault not this website and the exploitation of their so called paid for warranties eg domestic and general who were awful complete time wasters , Hisense with poor quality products and AO who sold me the £800 fridge that broke in 2 years.

This website is great it’s unfortunate that goods are not built to last now and customer service and warranty don’t seem to exist.

22 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi there,

Thank you so much for your fantastic feedback! We’re so glad to hear our site has helped you and others claim what you’re entitled to.

We really appreciate your support, and if you ever need assistance again, we’re always here to help.

Beoordeeld met 5 van de 5 sterren

I bought flight tickets from a national…

I bought tickets from a national airline company and was unable to use them due to being diagnosed with a serious health issue. I was having no luck in getting the tickets refunded at all until I used Resolva. I spent months trying and Resolva resolved the issue in 'ten days' I was gobsmacked.

22 oktober 2024
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Andy,

Thank you for sharing your experience.

We’re so glad to hear we could help you get your refund after you had such a difficult time. If you ever need assistance again we're always here to help!

Beoordeeld met 5 van de 5 sterren

Resolver helped to claim back the PPE…

Resolver helped to claim back the PPE and the bank account that I was paying that I did not ask for. Resolver provided templates for all the letters that I needed to send to the bank. I received all my money back from the bank that they unlawfully took.

31 oktober 2024
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Dee,

Thank you for the kind review. We're thrilled to hear that our service was helpful to you!

Beoordeeld met 5 van de 5 sterren

Resolver helps!

Fantastic Website, excellent guidance on the website. Private enterprises don’t get things right from get go for many reasons that’s where Resolver steps in help right these wrongs!
I think everyone should be signed up to it!

21 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Jason,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Beoordeeld met 5 van de 5 sterren

I found out about Resolver via Martin…

I found out about Resolver via Martin Lewis (Money Saving Expert).
Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help.
To cut a long story short they certainly did just that and My claim was upheld.
If you haven't tried Resolver before, please give them a try.
100% recommended.

22 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Alan,

Thank you for your kind review. We’re so glad Resolver was able to help get your claim upheld after your experience with the travel company. We’re always here if you need help in the future!

Beoordeeld met 1 van de 5 sterren

i have used you before but this last…

i have used you before but this last time it has been awful no help at all just been ignored with no result with no interest with a company whom has taken £600 of my money for poor goods and no service at all so why dont you help me please in wrote my case on your web site but still nothing is being done to help my case raised for over s year now

22 oktober 2024
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Ian,

I’m sorry that your complaint is unresolved, and I completely understand how frustrating this must be given how much time has passed.

While we aim to offer help wherever we can, unfortunately, we are not able to advise on an individual basis, nor can we act or look into matters on behalf of users - it is, in the end, up to the company you are complaining to to resolve the issue.

In the event that you haven't heard back from the company in a while, we would suggest being as proactive as possible with trying to re-establish communications. Send a follow-up email from your case file, or call the company directly to prompt a response. This will make sure that they stay engaged with your complaint, and will hopefully be able to resolve your issue as soon as possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk

Beoordeeld met 5 van de 5 sterren

I got a result from resolver for delays…

I got a result from resolver for delays in flights with Aer Lingus I always sing their praises especially as they don’t charge for service It was in 2023

22 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Marie,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Beoordeeld met 5 van de 5 sterren

I was amazed to see any negative…

I was amazed to see any negative reviews for Resolver. I have used them several times when I couldn’t get anywhere with complaints on my own and they have always resulted in quick and positive outcomes. They’re excellent!

15 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Janice,

Thank you for the kind review. We're so pleased to hear you've found our service useful!

Beoordeeld met 5 van de 5 sterren

whenever i have had a problem with a…

whenever i have had a problem with a company i have reached out to resolver and they come to my help ,when i find myself getting nowhere with a problem they come to my help ,cant praise them enough try them , its so easy .

10 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi David,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Beoordeeld met 4 van de 5 sterren

I have used Resolver on 2 occasions and…

I have used Resolver on 2 occasions and they have all been handled amicably between myself and the other companies. I highly recommend Resolver.

18 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Aduako,

Thank you for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Beoordeeld met 5 van de 5 sterren

I took my TV to Curry’s 3 times to no avail

Having taken a TV back to Curry’s three times and there in house and external repair service changing parts of the TV I thought there was a SKY problem but no. After contacting Resolver I had a similar new TV a week later and haven’t looked back. In fact the model had been upgraded and I ended up with a bonus of £80.

6 november 2024
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Adrian,

Thank you for your kind review. We’re so glad to hear your case had a positive outcome! We're always here if you need us again.

Beoordeeld met 5 van de 5 sterren

I always turn to Resolver when I have…

I always turn to Resolver when I have had an issue with lack of customer service from providers and I have always succeeded in getting a satisfied result. From utilities to online shopping, once I lodge my complaint it is not long before it is resolved to my satisfaction

22 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Sandra,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Beoordeeld met 5 van de 5 sterren

Had a delayed flight

Had a delayed flight, Resolve resolved all compensation arranged everything, very smooth and professional. Excellent service

26 oktober 2024
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi there,

Thank you for the kind review. We're so glad to hear we could help you get your compensation!

Beoordeeld met 5 van de 5 sterren

Helped me get a refund last year.

Helped me get a refund last year.
Good service.

17 januari 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Lisa,

Thank you for the kind feedback. We’re thrilled to hear we could help you get your refund!

Beoordeeld met 5 van de 5 sterren

I have used them twice when I could get…

I have used them twice when I could get no contact/ complaint details and they got both matters resolved within days… thoroughly recommended

30 november 2024
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Malcolm,

Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!

Beoordeeld met 1 van de 5 sterren

No way to contact Resolver for help

No way to contact Resolver when things go wrong. I submitted my details to a firm of lawyers recommended in an email from Resolver that were bringing cases against a well known wealth management/pension company. After hearing nothing, I raised a complaint with the law firm who say there have been delays and closed my complaint. They have repeatedly failed to meet the timescales promised and never offered any explanation. No way to reach out to Resolver to tell them to stop recommending this firm.

22 oktober 2025
Review zonder uitnodiging
Logo Resolver

Antwoord van Resolver

Hi Colin,

Thank you for your feedback, I’m sorry to hear you’ve had trouble reaching out to us directly.

We’re a small online-only team, so we don’t have a phone line, but we’re always happy to help through our online channels. If you’d like to get in touch, you can reach us via our page here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver or via our email: support@resolver.co.uk.

I’m also sorry to learn about your experience after submitting a claim through one of our recommended providers - this certainly isn’t the experience we want any of our users to have. If you could please let us know which claim this is regarding, we can assist you further.

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