I purchased flights with British Airways but their system made an error with the booking and thus I paid for but lost the seats. I tried for several months to get BA to admit liability and reimburse m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
When an Evri delivery driver walked on our newly laid driveway leaving his footprints and having crossed through red tape, Resolver helped me gain the cost of the repair. Prior to this I had got nowhe... Toon meer
Bedrijf heeft geantwoord
Resolver are wonderful they have helped me resolve problems with Evri where i could not get anywhere as soon as they became involved it was resolved well done Resolver i have recommended to lots of... Toon meer
Bedrijf heeft geantwoord
Waste of time. Said the company I was looking for was active on their platform, spent almost an hour pulling together the information to file the complaint only to immediately receive a "this is a no... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contactgegevens
Verenigd Koninkrijk
- resolver.co.uk
3,5
Gemiddeld
2K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Refund from European Airline
I got in touch with Resolver in its early days and was astonished how much help I got. It involved me being delayed by a flight with Aer Lingus. Basically I was delayed in Dublin for at least 6 hours flying to the USA. I wrote a letter via Resolver (who helped with the wording) to Aer Lingus. The airline did the normal thing and just rejected it out of hand - I suspect that is their first response. Resolver then said to me they will write to a particular Department. Again, this was rejected. Resolver said they were expecting this and then wrote another letter and copied in the CEO. The next thing I know is that the airline accepted the complaint and sent me a refund cheque - in full. By the way, this was what they had to do due to EU regulations - it was the minimum they had to do by law. Resolver knew what to do which resulted in success. I haven't had a need to use them again, but have recommended them to others.
6 juli 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for your kind feedback! We're delighted we could help you with your case, and it's great to hear you had a positive outcome. If you ever need assistance again, don't hesitate to reach out!
Successful conclusion thanks to Resolver
I had used Resolver in the past to assist me in a claim - successfully. Last year I realised I had one claim I had forgotten about until they reminded me - moving, lockdown etc had put it out of my mind! It had been lodged with the Ombudsman but they had lost my details of it and Resolver managed to find all old documents and get them into a format acceptable to the Ombudsman to investigate my original issue. This resulted in several thousands pounds being repaid to me. This would not have happened if Resolver had not helped me so much.
6 april 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Weaver,
Thank you for your kind feedback! We're delighted we could help you with your case, and it's great to hear you had a positive outcome. If you ever need assistance again, don't hesitate to reach out!
Resolver has all the tools and when…
Resolver has all the tools and when ever I have had to make a complaint about a company. The company always seems to respond quicker then if I had gone direct ! I feel this is due to using resolver. The tools are great the letters / templates etc. Brilliant 🤩 thank you so much ☺️
6 april 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Deborah,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
I used Resolver years ago for an issue…
I used Resolver years ago for an issue with a complaint I had with a service provider, I wasn't getting far on my own, so I gave Resolver a go not knowing much about it.. within a few weeks whilst keeping me informed I got a refund. Followed Resolver since and woukd use again if needed.
6 april 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Callum,
Thank you for the kind feedback, we're delighted to hear you got a refund! We're always here if you need us again!
Vinted were ignoring my complaint and…
Vinted were ignoring my complaint and emails. As soon as Resolver got involved, I got a response the same day!
1 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for the kind feedback, we’re so glad to hear our service helped prompt a response from Vinted!
No hassle
No hassle. Immediate response from Costa. All problems resolved
14 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Sandra,
Thank you for the kind review. We're thrilled to hear our service was helpful to you!
I welcome receiving Resolvers email as…
I welcome receiving Resolvers email as the information included can help many people who need it.
4 april 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for the kind review! We're so pleased to hear you've found our emails helpful!
Flight delayed March 25. Paid April 25
I complained to an airline for delay through resolver and got most our 2 airfares back. Just over £1000. It was easy and no commission to pay to anyone. Thankyou resolver. Highly recommended
23 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi John,
Thank you for the kind review. We're thrilled to hear that our service was helpful to you!
Never heard of them prior to this…
Never heard of them prior to this experience. Thought id leave a review to help out anyone sceptical like me. I was abit nervous as thought there would be a catch but there wasnt. I was having issues getting a response from Hisense. I had sent emails and facebook messages and after 3 weeks I still had no response or acknowledgement. I was furious as having issues with a washing machine we bought roughly 8 months ago so went to google to look at places like FOS & citizen’s advice. None were able to help in an issue with an appliance. I stumbled across resolver and even though I hadnt heard of them took the leap and got them involved as I was beyong annoyed that Hisense were basically ignoring me. Suprisingly Hisense replied via resolver the same day providing me with a contact number to call to try and resolve my current issue. Very impressed with the quick turnaround. Resolver basically just acts as a middle man and took the information on my issue and generated a professional strongly worded email to Hisense which surprisingly caught their attention as its sent from Resolver and not your own email. Responses from the company then come back through resolver for you to view. Completly free service. Easy to use and understand. Will certaintly use again if needed. Been on the phone to Hisense today hopefully will get resolved.
2 april 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Coco,
Thank you for the kind review! We're so pleased to hear you've found our service useful!
Worked for us.
We just used Resolver as we had no luck using clarins customer services.The issue was resolved within 24 hours and we got a refund.
29 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi John,
Thank you for your kind feedback. We’re thrilled to hear you've received your refund!
Case No. RES11002340 never got solved
My Case No. RES11002340 never got solved and they never came back to me! worst company i have dealt with in history!!!!
I DONT RECOMMEND THIS SITE TO ANYONE!!!
27 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Mehul,
We're sorry to hear that your case with TikTok didn’t have a positive outcome.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications - the escalation levels should also help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com
Best of luck moving forward.
Usless
Usless, waste of time. completed online form only to get a generic message back Evri, phone this number. that number says, we are busy.
24 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Chris,
Thank you for leaving a review, it's disappointing to hear you've had this response from Evri.
Unfortunately, Evri have an extremely inconsistent attitude to complaints raised - they accept some claims, but in other instances reply with an automated reply as they have to yours.
Resolver’s aim is to make the complaints process easier and clearer for both consumer and company by bridging the gap between them and improving the whole nature of customer service. We believe that how you complain should be up to you and that companies should make it as easy as possible for you to get your voice heard. This is one of the changes that we are trying to make to the world of consumer rights.
The vast majority of the companies that we deal with are actively addressing our users' complaints and, as Resolver becomes more established, the small proportion of uncooperative companies will find it increasingly difficult to ignore our users.
Moving forward, I suggest staying as proactive as possible with your communications - continue to email from your Resolver case file as well as contacting them directly.
Please be advised that we have found Evri to respond, despite sending out these automated emails. Users who ignore and carry on messaging Evri sometimes will get a response.
Best of luck moving forward and please don't hesitate to get in touch with our support team for further support.
I don't really get it
I don't really get it. The service seems to do nothing except let you write about your complaint.
They don't escalate or contact the company or don't seem to and if they do you never hear about it or get any results.
18 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Adrian,
Thank you for your feedback, I’m sorry to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service provides a structured process for consumers to resolve issues, and enables consumers to manage and store all their customer service issues in one place.
I'm sorry you weren't given the option to escalate your case - we do offer different escalation pathways for most companies listed in our system, but as we can only work within a company's existing customer service procedures, if the company you are complaining to doesn’t have an escalation process, we cannot provide one.
In any case of a limited or unsatisfactory response from a company we recommend staying as proactive as possible with your communications, continue to email from your case file; if that doesn’t get a response and there is the option to do so, call them.
Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out to our support team.
Dissolve Resolver
Resolver? They don’t resolve anything. They just send you crappy emails all the time and ask for donations so they can keep resolving nothing. It’s pointless, it’s seems to be just a platform to send messages through and there is still no outcome. Don’t waste your time and don’t give them any money.
15 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Mark,
Thank you for your feedback, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It is our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 7.5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
It may be that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com
Regarding your comments about donations, our service is free for users, and we only ask for donations to help us continue offering this service at no charge.
Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out.
Found what I wanted quickly.
1 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Tom,
Thank you for leaving a review, we’re so glad to hear you found our service useful!
Money back
I have used Revolver in the past. I had a problem with Turkish Airlines. They said I will get my money back in a few months time after they cancelled my flight. I got in touch with Resolver and with in a couple of months received my full air fare. Thank you Resolver.
28 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Tony,
Thank you for your kind feedback. We’re so glad to hear you found our service useful. If you ever need assistance again, we're always here to help!
Resolver were there to help
Resolver helped me understand the process of making a complaint that could be heard and the company in question actually gave me compensation when at first they just stonewalled me. Thank you resolver.
11 december 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Laurence,
Thank you for your kind feedback. We’re thrilled to hear you received your compensation!
I look forward to reading all of the…
I look forward to reading all of the info Resolver sends in my email. Very informative and useful and has helped me with there pre done letters to apply to my car finance company for reimbursement over mis sold finance
18 juli 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Paula,
Thank you for your review! We're so pleased to hear you've found our service useful!
Thank you!
Really great platform which helped me get a good resolution where all else had failed, thanks guys!
4 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Kat,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
Completely free service
Completely free service, they helped me get back ppi pay out, pay out for extra platinum card that I never asked for,but was paying extra for, so I got money back without a middle man taking a cut
27 februari 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Sarah,
Thank you for the kind review. We're so glad to hear we could help you with your reclaim!
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