I purchased flights with British Airways but their system made an error with the booking and thus I paid for but lost the seats. I tried for several months to get BA to admit liability and reimburse m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
When an Evri delivery driver walked on our newly laid driveway leaving his footprints and having crossed through red tape, Resolver helped me gain the cost of the repair. Prior to this I had got nowhe... Toon meer
Bedrijf heeft geantwoord
Resolver are wonderful they have helped me resolve problems with Evri where i could not get anywhere as soon as they became involved it was resolved well done Resolver i have recommended to lots of... Toon meer
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Waste of time. Said the company I was looking for was active on their platform, spent almost an hour pulling together the information to file the complaint only to immediately receive a "this is a no... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contactgegevens
Verenigd Koninkrijk
- resolver.co.uk
3,5
Gemiddeld
2K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great site
Great site, helped me to easily make a complaint (after having no success) which was then resolved - highly recommended!
28 februari 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for your wonderful feedback! We're so glad Resolver made the complaint process easy for you and helped you achieve a resolution. Your recommendation means a lot to us!
These guys can help
Resolver are great at getting you answers particularly with those particular companies that have no dedicated customer services or companies that ignore you over complaint's they've helped me a couple of times with good outcomes they are definitely worth asking for help i just wish i could afford to donate 100% trustworthy
27 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Steven,
Thank you so much for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Issue for Nearly 4 years, Resolved within 2 weeks
I was arguing for nearly 4 years with UK Power Networks, someone recommended Resolver, within 2 weeks my problem was Resolved!! Excellent!! 5☆
15 augustus 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Jonathan,
Thank you for the kind review. We're thrilled to hear that our service was helpful to you!
IMorrisons superstore…
I used this to resolve a problem with morrisons. Although I tried to resolve it myself at first, Resolver came to my attention and they sorted it without any problems quickly. Would recommend them to anyone.
10 december 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Brian,
Thank you for leaving a review.
We’re delighted to hear you found our service helpful and are so glad we could be of help!
Resolve helped me get a full refund…
Resolve helped me get a full refund back within days free of charge I highly r this company and if I ever had a problem again I would use resolve again
27 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Trace,
Thank you for the kind review, we’re so glad to hear you were refunded!
Resolver confidence
I have used Resolver a few times and with their help I received a quick resolution to the issues I raised . It is great to have a source that can support you and fight your corner.
11 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Mary,
Thank you for taking the time to leave a review. We're thrilled to hear that our service was helpful to you!
I can't thank them enough they helped…
I can't thank them enough they helped me take on some loan companies, with the financial ombudsman, and I had a good outcome.
15 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Julie,
Thank you for your kind feedback! We're delighted we could help you with your case, and it's great to hear you had a positive outcome. If you ever need assistance again, don't hesitate to reach out!
Brilliant free site
Brilliant free site, have saved a fortune.
4 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Mr Umpleby,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
With their assistance I got an apology…
With their assistance I got an apology + admission from UK parking control that they wrongly issued the PCN.
Well done resolver
24 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi George,
Thank you for leaving a review. We're thrilled to hear that our service was helpful to you!
Absolutely useless ,had a dispute with…
Absolutely useless ,had a dispute with Virgin Bet ,but it’s just a messaging service and not a single word from them.
Totally Pointless!
Response to Resolver 20th Feb
Thank you for confirming that you are pointless even though I think your name is very misleading as if you are an ombudsman or will resolve issues and as for your positive feedback? Well there is plenty of negative feedback on here!
You state your a free service as if anyone would pay you for the service you provide!
But you must be making money somehow!
I personally think you should be closed down as I wasted a lot of time using your service and was getting quick responses direct from Virgin Bet and only came to you because I thought you could resolve matters how wrong was I which you have now confirmed.
19 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Tipper,
Thank you for leaving a review.
To explain, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third-party or complaints management company, we are simply a user-controlled complaint-resolution service that enables consumers to manage and store all their customer service issues in one place.
It’s disappointing to hear you’ve not found our service useful but at no point can we guarantee a positive outcome for any case. Although, we have received a lot of feedback to suggest that company’s can be quicker and more effective in responding when a case has been raised with us.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
Best of luck with your complaint.
Excellent service.
Excellent service.
Sorted my refund issue out with white fox after months of me trying with no response
12 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Debbie,
We’re so glad to hear you’ve had a positive outcome with your case and are delighted that you found our service helpful!
It was a Monday real ale day .
It was a Monday real ale day .
So I paid £2.15 for a pint twice
Next time I go to the bar I was told with a really bad attitude that no this beer is £3.15 so I said no ! I've never paid that much but only to be told after speaking to Chris an a new manager that I was to pay the new price as it is of a high percentage
I was dealt with terribly from an establishment I visit 5 times a week for food etc MILE CASTLE Never again . Michael Gales*
10 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Michael,
You have left a review for Resolver and not the company you may wish to rate directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver-
Resolver disputes have taken our money and made no contact for over a year!!
Resolver disputes were easy to make contact with UNTIL we paid them over £8k to resolve a timeshare miss sell. It’s been over a year and they have blocked our calls and we can’t get through to ANYONE!! Emails are also bouncing back.
They have all the paperwork, reference numbers to claim back our money and we question if they have done a runner with that and taken our £8k with it.
NO communication, NO follow up, NO contact
Be aware!! They took our money January 2024 and we are STILL trying to get hold of them and find out what is going on.
8 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Stella,
It looks like you've left a review for Resolver instead of the company you intended to rate.
Our service is completely free and does not charge users, so your feedback may be meant for a different company - possibly ‘Dispute Resolver,’ which is entirely separate from us.
We wish you the best of luck moving forward and hope you hear from them soon.
What is this magical service I have…
What is this magical service I have never ever heard about....complained to Marriott about one of their hotels, got reply in minutes. I cant speak for the resolution yet (will update my review accordingly) as they might be used to complaints via this service and wont actually deal with it, just soften it but I give it a chance.
6 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Anastasia,
Thank you for the kind review.
We’re so glad to hear our service helped prompt a response from Marriott and hope your issue is resolved soon!
Helpful to prepare complaint, but no help thereafter.
Whilst the platform was useful for preparing submissions re my complaints to O2, it was complete waste of time as O2 simply ignored everything. I eventually Referred the matter directly to the Communications Ombudsman who dealt with matters effectively. Once concluded I returned to the Resolver complaint to leave feedback and found that Resolver had closed the case without notifying me.
22 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Clive,
Thank you for sharing your experience.
We’re sorry to hear you didn’t receive a response to your case with O2 and completely understand how frustrating it can be when a company fails to address your complaint.
While we understand your disappointment, please keep in mind that we are not responsible for a companies approach to customer service as we can only work with the existing customer service procedures a company already has in place.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
Regarding your situation with your case being closed, the Resolver system may ‘auto-close' a case after a certain period of inactivity in an effort to stop our users receiving unwanted notifications. However, this action does not impact your case in any way - this is just a status reference from the Resolver side.
Nevertheless, we’re glad to hear your case has now been resolved.
Not helpful recently
Resolver, can you please add Clyde windows and home improvements to your systems?
This lot are not processing payments due to their customer's. I have used resolver in the past and its been great apart from recently when told to keep contacting the company which we have, not helpful.
13 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Nicola,
Thanks for leaving a review.
Unfortunately, as advised by our support team we haven’t been able to add this company onto our system.
I understand this may be disappointing, but unfortunately, we require some level of cooperation from the companies we list. In this instance, we’ve been unable to establish the necessary communication channels to proceed.
Moving forward, I suggest staying proactive in your communication with the company as well as reviewing our rights guide, as it may provide additional assistance.
I would also recommend reaching out to Citizens Advice who are excellent at providing advice and might be able to direct you to an appropriate authority so pursue your case further: https://www.citizensadvice.org.uk/about-us/contact-us/
Thank you for your understanding and best of luck moving forward.
Used this for a complaint against O2…waste of time
Used this for a complaint against O2 (as directed by the O2 website!) at the end of Oct '24 and have never received anything other than the automated responses even when escalated to the Ombudsman!! Have chased many times through the site but no use after 3 months. Now need to work out how else I can raise the dispute as this has just been a massive waste of time
14 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Marc,
Thank you for sharing your experience.
We’re sorry to hear you’ve not received a response to your case with O2 and completely understand how frustrating it can be when a company fails to address your complaint.
While we understand your disappointment, please keep in mind that we are not responsible for a companies approach to customer service as we can only work with the existing customer service procedures a company already has in place.
In your situation, we recommend staying as proactive as possible with your communications; if that doesn’t get a response and there is the option to do so, call them.
It’s also concerning to hear that the Ombudsman hasn’t yet been in touch with you and would strongly suggest giving them a call to ask for an update on your complaint. You can reach them on: 0330 440 1614
Best of luck moving forward with your complaint.
Waste of time
Waste of time, ive always made my own complaints and had results. My first complaint via resolver complete waste of time. Account deleted and will never use again. Complete time waste. I will be interested how many cases that actually resolve because i cannot see any proof so far. I HATE TIME WASTING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
After your reply, im sorry but an auto reply is standard practice. I cannot see any positives to use your services at this moment in time (cut out the middle man)
10 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Adam,
Thank you for leaving a review, I’m sorry to hear you felt using Resolver was a waste of time.
Looking into this, I understand that you received an automated message from the company after you submitted your complaint, this is standard practice for companies to indicate your complaint has been received into their system, like a receipt of entry. Typically, you would need to allow them a reasonable amount of time to respond.
I recognise that the company might not have been as responsive as you'd hoped. However, this is often the case outside of our system too and we have received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us.
I’m sorry if this wasn’t your experience but I wish you the best of luck in resolving your complaint with the company directly.
After contacting Resolver they got matters resolved for me very quickly
I recently had to use Resolver to help with my dealings with House of Fraser as I was getting no satisfaction with regards to sending back an item for a refund. After contacting Resolver the matter was resolved within days and I got my refund. I am really pleased I contacted them and would definitely recommend using this company. I do not think I would have got the result I did without their help.
20 november 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Christyne,
We’re so glad to hear you’ve had a positive outcome with your case and are delighted that you found our service helpful!
Had a problem with shein not delivering…
Had a problem with shein not delivering my order submitted 4-5 tickets with proof of non delivery and was told there was nothing they can do . Went through resolver and had the refund in my account in 3 weeks
4 december 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Lisa,
Thank you for taking the time to leave a review, we’re so glad to hear you were refunded!
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