Ash visited our property and was extremely professional, knowledgeable and friendly throughout. He explained everything clearly, answered all our questions and gave an excellent presentation. Very imp... Toon meer
Bedrijf heeft geantwoord
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Had an issue that was promptly dealt with by Lee. Once the issue was brought to their attention, it didn’t take time to resolve, showing effective communication. Amazing service Lee.
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Very poor after service support. I have spent days trying to contact them for support I still have some guttering hanging down from my roof, and have been unable to speak to anyone despite calling... Toon meer
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Really friendly and informative initial consultation, provided a range of options and explained everything fully throughout. Aaron was great and kept us up to date through the entire process and answe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Zonne-energiebedrijf
- ook in
- Energieopwekkingsapparatuur en -oplossingen
- Financieringsmakelaar
- Leverancier van apparatuur voor zonne-energie
- Zonne-energie aannemer
Geschreven door het bedrijf
REST UK Ltd (Renewable Energy Services Team) is a leading independent renewable‑energy specialist based in the UK, headquartered in Canterbury, Kent. Established in 2021, REST UK has quickly earned a reputation for delivering mission‑driven, low‑carbon energy solutions—among them solar‑PV systems, battery storage, EV chargers, air‑source heat pumps, and smart thermostats—to homeowners nationwide
Contactgegevens
Elias House, Brymore Road, CT1 1HP, Canterbury, Verenigd Koninkrijk
- 03305 202053
- info@rest-uk.com
- rest-uk.com
4,2
Goed
747 reviews
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Habib and rest of his crew was very…
Habib and rest of his crew was very helpful and do there job properly very happy with them great job done
12 januari 2026
Review zonder uitnodiging
Antwoord van REST
Hi there Zahir,
Thank you for the wonderful feedback! Habib and the crew take great pride in their work, and it means a lot to know it shows. We appreciate your support. Thank you for choosing us! If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Misleading sales process, non‑intelligent system, and no ownership after installation
I am extremely disappointed with my experience.
The Duracell battery system sold and installed at my property does not function as an intelligent energy system. There is no real automation or smart optimisation – everything has to be configured and managed manually. This is very different from how it is presented during the sales process.
The salesperson who visits your home markets the product extremely well and explicitly claims it is better than a Tesla battery. This is simply not true. Tesla batteries genuinely operate as intelligent systems; this Duracell system does not. I feel these claims are misleading and create completely unrealistic expectations.
When issues arose after installation, the installer refused to take responsibility, denied support requests, and rejected any discussion around replacement. Instead, I was told the system was “working as expected” and that any issues should be taken up with Duracell directly — despite the fact that the product was purchased and installed through the installer, not Duracell.
Duracell themselves have confirmed that responsibility lies with the installer. However, no ownership has been taken, no meaningful support provided, and no resolution offered — only refusals and redirection.
There is a clear lack of transparency, accountability, and customer care once the sale is completed. I would strongly advise anyone considering this system to do extensive independent research and not rely on verbal promises made during the sales visit.
Based on my experience, I cannot recommend this product or the company involved.
Edit 09/01/2025
Your statement that “while you can set manual charge and discharge times via the app, this is not required if you need to charge or discharge the system outside of tariff automation” is incorrect. I left the system running with no manual inputs, and the following day was completely cloudy and rainy. Despite this, the system did not automatically recharge overnight, which contradicts what your team advised.
Additionally, my expectation was to receive a product superior to Tesla’s, as this is precisely what your sales agents emphasise when persuading customers. Unfortunately, this claim appears misleading, as the system does not deliver the functionalities that were presented during the sales process. This is not in line with fair‑trade principles, particularly regarding accurate representation of product capabilities and honest sales practices.
5 november 2025
Review zonder uitnodiging
Antwoord van REST
Hi Paolo,
Your Duracell system has integration with a wide variety of time of use tariffs, and yours is currently set to "Octopus - Flux" for your postcode area in it's settings.
This will allow your system to manage itself, and charge and discharge at times beneficial to yourself automatically, based on the tariff you have selected.
While you can set manual charge and discharge times via the app, in the event that you need to charge and/or discharge your system outside of the tariff automation, this is not required.
While Tesla offers a more advanced and expansive automatic tariff management system, Duracell's functionality is similar, and being expanded regularly through software updates. the overall costs of a Tesla Power Wall system are also significantly higher than a Duracell Energy system, so it's not a particularly fair comparison.
We have worked in partnership with Duracell to enroll you specifically on an advanced version of the Duracell Energy software, allowing greater levels of control and a wider selection of tariff set ups, in order to address your concerns.
Your expectation to be "swapped out" for a far more costly Tesla Power Wall system is entirely unrealistic and disproportionate to address your dissatisfaction, and we have advised you to reach out to our dispute resolution service HIES, in order to allow them to review the issue for you, free of charge
Kindest regards,
Michael Britcher
REST UK Business Support Manager
info@rest-uk.com
03330 129034
Solar panel, tesla power wall and EV changer
I have recently completed the installation of 12 solar panels, a Tesla Powerwall, and a Tesla EV charger with Rest UK.
I am very satisfied with the service provided. The installers were excellent, completed all works within the agreed timeframe, and assisted with the system setup. They also coordinated well with other works taking place at my property and completed everything as requested.
The sales consultant, Ahmed Shafiq, was very helpful throughout the process and worked closely with me to deliver a solution that met our requirements and expectations. Ahmed was accommodating and made changes to the product specification at our request, at no additional cost, prior to installation.
I am happy to recommend Rest UK to anyone considering solar panels, battery storage, and an EV charger.
8 december 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Vakesan,
Thank you for your kind review. We’re really pleased that the installation went smoothly and that Ahmed and the team were able to provide exactly the right solution for you. It’s great to hear you were happy with the service and the way everything was coordinated on-site. We really appreciate your recommendation and your trust in REST UK. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Smooth process from sales to installation
From start to finish, my experience with REST was excellent. Pete handled the sales side professionally and clearly, answering all my questions without any pressure and making sure everything was set up properly from day one.
Habib carried out the solar panel and battery installation, and the standard of his work was outstanding. The wiring was incredibly clean and tidy — easily the best I’ve seen — and everything was installed with real attention to detail.
What really stood out was the aftercare. Habib was always available when I needed support and happy to explain things properly. A smooth, stress-free process with great people involved. I’d highly recommend REST.
26 september 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Javied,
Thank you for such a detailed and kind review. We’re really pleased to hear that everything ran smoothly from start to finish, and that Pete and Habib looked after you so well. It’s great to know the installation quality and aftercare stood out to you. We truly appreciate the recommendation and your trust in REST. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The installer that came
The installer that came
To install the additional 8 panels are amazing would definitely recommend them to anyone
23 december 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Micheal,
Thank you for leaving another review — it really means a lot to us. We’re glad to hear that the installer who fitted the additional panels did such a great job, and we truly appreciate your recommendation. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Very good team of installers
Very good team of installers
Worked well
19 december 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Richard,
Thank you for your kind feedback. We’re really pleased to hear that you were happy with the installation team and their work. We appreciate you taking the time to leave a review. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Great service
Great service, amazing hard working committed team and fully professional working. I hope it’s all worth the investment and effort to get this project done.
19 december 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Kooner,
Thank you very much for your thoughtful review. We’re very pleased to hear that you found the service professional and the team hardworking and committed. We truly appreciate your trust in us and hope you’re pleased with the results for years to come. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Special thank for Anch
I have solar panels and battery installed on my house. The company handled everything very professionally and well. Cannot thank them enough for the smooth process.
Special thank for Anch, who was explaining the system and helped me choose the right one for my circumstance.
This was probably the smoothest experience with all the support I needed in a long time for me :)
19 december 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Palumbi,
Thank you very much for your kind review. We’re delighted to hear everything went smoothly and that you felt well supported throughout the process. Anch will be especially pleased to know their advice helped you choose the right system for your needs. We really appreciate you taking the time to share your experience. If you need any further help, we’re more than happy to answer any questions and guide you through anything you need.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Smooth Installation, but Customer Guidance Needs Improvementest solar installation was smooth…
The Rest solar installation was smooth and straightforward, and I am happy with their work. Where I struggled was understanding how the solar system works, especially the paperwork. I think they should make this easier by clearly explaining how the system works and guiding customers to the right channels and providers.
25 maart 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Vivian,
Thank you for your honest feedback. We’re glad to hear you’re happy with the installation and our team’s work. All of our installers go through the system in detail on the day of installation, but we understand it can still be a lot to take in. If you need any further help, we’re more than happy to answer any questions and guide you through anything you need.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Everything was great from the initial…
Everything was great from the initial meeting to the installation, very efficient great team amazing work
17 december 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Hussain,
Thank you so much for the kind words! We really appreciate you taking the time to share your experience. It was a pleasure working with you, and we’re glad you’re happy with the result. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The installers were very helpful &…
The installers were very helpful & fitted it where I wanted it . Even though it took longer,I would recommend this crew & they tidied up aswell
16 december 2025
Review zonder uitnodiging
Antwoord van REST
Hi there John,
Thank you for your kind review! We really appreciate your patience and are glad our installers could fit everything exactly where you wanted it. It’s great to hear you were happy with the tidy finish, and we truly appreciate the recommendation. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Had battery and inverter fitted
Had battery and inverter fitted. They were very efficient and completed the works to a high standard. All polite lads who worked through a busy pharmacy and delivered a high standard of work. Will be using this firm again for my own house early next year. Thanks once again!!!!
16 december 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Rizwan,
Thank you so much for the kind words and for taking the time to leave a review. We’re really pleased to hear you were happy with the service and the standard of work. We look forward to working with you again at your home next year. Thanks again for your support! If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
My experience with this company has been the absolute worst
My experience with this company has been unacceptable. My mother tried to cancel an order, and the team pushed for extra payment instead of handling the issue properly. Their customer service was poor, and the whole process caused stress and frustration. I plan to pursue a refund of the £250 agreement fee because I was told it would be returned if we were not satisfied. Based on what happened, I advise others to approach this company with caution.
26 november 2025
Review zonder uitnodiging
Antwoord van REST
Hi there,
We’re sorry to hear about your concerns. Unfortunately, the name provided doesn’t match any records in our database. Please contact us by email at info@rest-uk.com with the relevant details so we can investigate this further and address the issue appropriately.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
An exemplary way to agree a quality Solar Package escorted by the outstanding Andie Degorski
Speculative contact with Rest while exploring a range of Solar options was promptly followed up by the excellent Andie Degorski via Whats App and Phone Calls. His informative, friendly but never pushy approach led us steadily to an ideal package for our quirky home. And when the opportunity for very prompt installtion, only ten days from intial contact emerged he tenaciously steered us through the each stage of the process, giving us time to digest options, and patiently and supportively answering all my queries and leading on to successful agreements. A genuinely enjoyablke experience ! APB
27 november 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Alan,
Thank you for such a detailed and kind review. We’re delighted to hear that Andy was able to guide you through the process in a friendly and supportive way, and that everything came together so smoothly. We’re really pleased you had such an enjoyable experience with REST. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Solar panels fitting
I would just like to thank all the REST team for the work and help on installing our Solar panels system and the aftercare we have received I would recommend this company to anyone as they are all very friendly and efficient
26 november 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Peter,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear you’re happy with your solar installation and the aftercare support. Your recommendation means a great deal to the whole REST team. If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The whole experience from start to…
The whole experience from start to finish . And the help given when trying to submit the forms for the re gen . 10/10
26 november 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mark,
Thank you very much for your kind review. We’re pleased to hear you had a great experience from start to finish and that the support with the regeneration forms was helpful. We really appreciate the 10/10. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The salesman A Norton was very good…
The salesman A Norton was very good thorough and detailed in the whole process.
The customer service from Afsana Begum was superb she was always available and resolved any issues. The scaffolding was put up and then removed with no issues.
The installation was excellent the team were very quick and thorough.
28 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Tumber,
Thank you so much for your lovely feedback. It was a pleasure supporting you throughout the process, and I’m really glad to hear everything—from sales to scaffolding to installation—went smoothly. I’ll be sure to pass your kind words on to A. Norton and the installation team. We truly appreciate you taking the time to share your experience. If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Highly recommend the service
We have had our 18 solar panels from REST for just over a year now and we couldn’t be happier. My monthly electricity bill has come down by 60% and we are about to get a repayment for energy exported to the grid for over £200. Saving money while doing our bit for the environment makes for a sound investment. Sales, planning and installation was all professional and easy and we highly recommend the service.
16 november 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Chaelie,
Thank you for sharing your experience. It’s great to hear that your solar panels have made such a positive impact—both in reducing your bills and supporting the environment. We’re glad the process from sales to installation was smooth and professional for you. Your recommendation means a lot to us. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The service I have received from…
The service I have received from Michael Britcher (Administration & Accounts Manager) has been outstanding. I am always fully confident that he will get back to me and has been unbelievably helpful. My system was installed a good few years ago and he is in touch with me. Thank you Michael.
11 november 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Veronica,
Thank you so much for your kind words. We’re delighted to hear that Michael has continued to support you so well, even years after your installation. Your confidence and appreciation mean a great deal to us. We’ll be sure to pass your thanks on to Michael. If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Wouldn't reccomend
Following the solar panels and battery insulation at my property on 6th August 2025 I write this review to express my total dissatisfaction with the outcome.
On completion I asked the installer if any tiles had been damaged or broken during the process, he assured me that all was well and there no damaged tiles, however, this proved to be a blatant lie on his behalf. I notified NEX on the 9th August of the damage to my roof and the theft of proprty from my garage, I received a reply from Michael Britcher asking for photo evidence which was subsequently provided on the 12th August. 8 Working days passed with no reply from Michael which lead to me contacting them again.
The layout of the solar panels is also not in accordance with the pre installation agreement, meaning wouldn't be getting getting the maximum output possible if the agreement was followed accordingly, however, they have clarified and said I will be.
In our opinion they have voided the agreement set out and we no longer feel they are honourable company or that their employees are trustworthy.
6 augustus 2025
Antwoord van REST
Hi Carlton,
When a customer contacts us with complaints of issues with the workmanship, the first thing we need to do is investigate the issue, and whether or not is is in fact related to the works we have carried out (rather than being existing damage that's nothing to do with us, for example). This can take some time.
Your claims were treated with the same level of urgency and attention to detail that we would give any other customer, despite persistent levels of agresssion from you with our representatives, false allegations that our installers had stolen rolls of roof flashing from your property and the issue of a fraudulent card transaction chargeback submitted by yourself for the balance due. These dubious actions and aggressive behaviours muddied the validity of your initial claims, which could have been amicably resolved in good faith between us.
Our representative Daryl spoke to you over the course of several days regarding the issues you raised, and you re-settled the balance owed to us that you had fraudulently charged back at that point. As the balance due was re-settled and no further correspondence had been received, we considered the matter closed.
Regards,
Michael Britcher
Business Support Manager
REST UK
info@rest-uk.com
03330 129034
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