Ash visited our property and was extremely professional, knowledgeable and friendly throughout. He explained everything clearly, answered all our questions and gave an excellent presentation. Very imp... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had an issue that was promptly dealt with by Lee. Once the issue was brought to their attention, it didn’t take time to resolve, showing effective communication. Amazing service Lee.
Bedrijf heeft geantwoord
Very poor after service support. I have spent days trying to contact them for support I still have some guttering hanging down from my roof, and have been unable to speak to anyone despite calling... Toon meer
Bedrijf heeft geantwoord
Really friendly and informative initial consultation, provided a range of options and explained everything fully throughout. Aaron was great and kept us up to date through the entire process and answe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Zonne-energiebedrijf
- ook in
- Energieopwekkingsapparatuur en -oplossingen
- Financieringsmakelaar
- Leverancier van apparatuur voor zonne-energie
- Zonne-energie aannemer
Geschreven door het bedrijf
REST UK Ltd (Renewable Energy Services Team) is a leading independent renewable‑energy specialist based in the UK, headquartered in Canterbury, Kent. Established in 2021, REST UK has quickly earned a reputation for delivering mission‑driven, low‑carbon energy solutions—among them solar‑PV systems, battery storage, EV chargers, air‑source heat pumps, and smart thermostats—to homeowners nationwide
Contactgegevens
Elias House, Brymore Road, CT1 1HP, Canterbury, Verenigd Koninkrijk
- 03305 202053
- info@rest-uk.com
- rest-uk.com
4,2
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747 reviews
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REST - improved support.
Michael at REST has been in touch and supported us. What started out as a less than positive experience due to a previous employee has become a more positive experience.
Based on your reply, which is at best disenguous, please send me the original e-mail containing all the documents that you have sent today.
So the original e-mail.
I find myself returning to Trust Pilot to leave yet another negative review for what it now appears to be an appalling supplier based on my experiences.
When selling their product, we were told that within 30 days of completion and go live, we would be sent documentation so that we could engage with our energy provider for a more financially beneficial tariff, the reason why we all opt for solar panels.
Now that they have our money they don't care. I have now chased twice for the documentation and one each occasion the contact at REST, why the hell they choose to use WhatsApp is beyond me, has read the message but has chosen not to reply and has ignored me.
I have also asked why only I, or my wife can use the app and why both of us cannot have our own logins?
Guess what... No reply!!
Why are REST using WhatsApp, is there not an e-mail option?
For any prospective customers, learn from our mistake and chose another provider.
4 november 2025
Review zonder uitnodiging
Antwoord van REST
Hi Tariq,
All of your documentation, including your DNO notification, was issued to you on 23rd September of this year by email. I have now re-issued this out to you this morning (5th November)
In terms of support options, we have many avenues of outreach for our customers, including:
By phone, to our office line on 03330129034
By email, to installs@rest-uk.com
By support ticket, via support.rest-uk.com
If you are reaching out to an individual assessor by WhatsApp, please be aware that our assessors attend many appointments per day, and are often travelling in between those appointment times, so they may not be able to respond to you directly. Please make use of the support channels outlined above and we will provide you any and all support required.
Kindest regards,
Michael Britcher
Business Support Manager
REST UK
info@rest-uk.com
03330 129034
Abusive behaviour
I cannot recommend this company and would advise against using due to their aggressive and abusive nature. Whilst the matter has been dealt with, on issue of legal proceedings from myself. Up to that point I received email threats, telephone threats and an unannounced visit to my property with verbal abuse and threats. I tried to use HIES the mediator, who were worse than REST. Tens of thousands of pounds were added to my bill. It has taken months to sort out, been incredibly stressful, what little faith I had in human decency has been destroyed and now that the certification paperwork has arrived after 4 months, I find that Octopus energy do not support the Growatt batteries.
My advice is to use a company in your local area, who can come and do a proper survey, are at hand to help with the process and who will be less expensive.
In response to REST reply, which I didn’t want to get into. REST took on themselves without any instruction from me and without my knowledge , to decide not put all 8 panels on the roof as was agreed. On the installation day scaffolding arrived for the gable end roof but not for the rear elevation. They then proceeded to put 4 panels on the side roof and the remaining 4 panels on my flat roof extension. Their take on this was that I agreed to it. I repeatedly said no, asked where the rear roof scaffolding was , why flat roof boxes had been sent. I was pressured into their decision by 4 men in my garden and one on the telephone. I was extremely unhappy with the installation and could not get an answer as to why REST has arranged to change the installation without my consent, apart from they wouldn’t fit and I had agreed. I withheld payment because the installation was different to the contractor. This is when the abuse started. They deny this abuse however I have copies of the emails and phone calls, my ring doorbell has a video of the abusive visit. The mediation company were of no help because they would not ask for the scaffolding order or the solar panel company order and considering they need proof of all complaints agreed with REST. The gentleman in the response then confirmed to my friend who had to get involved, that he had made the decision the day before the installation to put the remaining 4 panels on the flat roof instead of the rear elevation.
After speaking to my lawyer, they composed a before court action warning letter, which I sent by email and by recorded delivery. On checking the tracking, there was no response from the company when the post person tried to get a signature. I sent another email and was about to send an unrecorded letter when I had a phone call from REST asking if they could make arrangements to put my solar panels on the roof and withdraw the £20,000 plus charges they had added to my bill. There was no verbal apology.
It is obvious that this company is well versed in deception, they decided to make this change in order to make a larger profit and I presume believed that I could be coerced into agreeing. That the extra charges which were instant, were done to frighten me into paying for them to go away, as were the threatening phone calls, emails and visit.
In my attempts I trying to resolve the situation I have found out that the solar panel installers were from the North Yorkshire in the East coast and I am located in Merseyside on the west coast. The scaffolding
came from Leeds and again we’re not local. No physical survey was done of my house only a desktop survey of the photos I sent them. There is no Ombudsman for green energy.
I see from the reviews that most are positive, however there is a repeating pattern with the negative reviews. They all speak of not being refunded of deposits after deciding not to use REST, pressure selling with little to noncooling off period, threatening and harassing behavior.
My review is that I wish I had never dealt with them and look forward to seeing them going out of business.
In response to REST second reply. My review is truthful and honest. It happened exactly as I have stated, it took from the original date of installation 09.07.25 until the corrective installation on 15.09.25 and you were paid on that date. You can continue to express your lies and deception and I’ll keep replying. The solution to a bad review is to install the solar panels as agreed in the first place instead of trying to make a fast buck,don’t abuse customers and don’t lie.
9 juli 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Jennifer,
We would like to take the opportunity to clarify the situation, as the review does not accurately reflect the events that took place.
During your installation, no concerns or requests for changes were raised at any point. It was only after our installers had completed the agreed works and left the property that you informed us you wished for the system to be altered from what was detailed and signed for in your contract. Despite this, and in order to reach a positive resolution, we returned to your property and carried out the requested adjustments at no additional cost, allowing the system to meet your revised expectations.
Following completion, payment was not received for more than two months. As the outstanding balance remained legally due, we had no option but to escalate the matter to our debt collection service. This was handled professionally and in line with standard legal and business procedures.
With regard to the allegations of threats or verbal abuse, we completely refute these claims. REST is a long-established and reputable company with a strong focus on professionalism and customer care at every stage of our service. We have never had a complaint of this nature, and if at any point you felt uncomfortable or threatened, we would always advise contacting the police directly.
In relation to HIES, please note that HIES (Home Insulation & Energy Systems Quality Assured Contractors Scheme) is an independent consumer protection body that provides impartial advice and mediation between customers and accredited installers. Their role is to offer fair and transparent guidance to help resolve disputes.
Finally, regarding your Growatt batteries and Octopus Energy, we can confirm that Octopus does support Growatt systems. If you require assistance with configuring your day/night charging tariffs or connecting your system, please contact us.
While we understand this situation has been challenging, we are confident that we acted responsibly, professionally, and in accordance with all contractual obligations.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Fitters very officiant 10 out of 10
Fitters very officiant 10 out of 10. But information from initial visit to contract lost in translation needed two or three phone calls to correct
28 oktober 2025
Antwoord van REST
Hi there Mr Oldroyd,
Thank you for your feedback. We’re very pleased to hear that you found our fitters efficient and that their work met your expectations. We appreciate your comments regarding communication during the early stages and will use your experience to help improve how we keep customers informed throughout the process. Thank you again for your honest review and for choosing REST. If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
An Exceptional, Professional, and Seamless Experience with REST Solar!
I am writing to express my profound satisfaction with the entire REST Solar team following the recent installation of our new solar system. From the initial consultation to the final commissioning, the process was nothing short of exceptional.
Special recognition must go to Craig Griffiths, the engineer who designed our system. His expertise was evident as he listened to our needs and recommended a perfectly tailored solution that will serve our interests for years to come.
The project was masterfully overseen by the project manager, Mr. Hussan Abdullah. Hussan was incredibly diligent, managing every single step of the process with precision and ensuring that every detail was handled to the highest standard. His commitment to keeping everything on track and ensuring all parties were aligned was truly impressive.
I must also give my highest praise to the installation team: CJ, Fred, and Tommy Lee. It was a pleasure to have them on-site. They were not only incredibly professional and skilled in their work, but also remarkably polite, clean, and patient. They took the time to answer all of my questions, helping me to better understand the system they were installing. They worked tirelessly and did not leave the site until the job was completed perfectly and the area was left spotless.
Thanks to the incredible work of the entire REST team, all I have to do now is sit back, enjoy watching the system app generate power, and look forward to the savings. It has been a highly recommended experience from start to finish.
With warm regards,
Mr. Cohen
27 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Cohen,
Thank you very much for your thoughtful and generous review. We’re truly pleased to hear that your experience with REST Solar was excellent from the initial consultation through to installation and commissioning. It’s wonderful to know that Craig, Hassan, CJ, Fred, and Tommy Lee all contributed to making the process smooth and enjoyable.
We’re so glad you’re already seeing the benefits of your new solar system, and we sincerely appreciate your recommendation. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The company explain the installation…
The company explain the installation after identifying your needs . The installation itself went very smooth. It's up to you and your negotiating skills as to what final price you end up with. So far the customer support has been adequate to assist with getting the inverter back on line with a reset
29 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Davies,
Thank you for your review. We’re pleased to hear that the installation went smoothly and that our team was able to help you get your inverter back online. We appreciate your kind words and your trust in our service. If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
A great and easy process from start to…
A great and easy process from start to finish, the installer even hoovered afterwards!
I would thoroughly recommend this company thanks for everything.
8 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Ciurlia,
Thank you for your wonderful feedback! We’re so pleased to hear the whole process was smooth and that our installer left everything spotless. Your recommendation means a lot to us – we really appreciate it! If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Smooth operation
Carried out works on time and at minimum inconvenience. Gave help with changing tarrif and understanding what rates suited us best.
29 september 2025
Antwoord van REST
Hi there Mr Bevan,
Thank you so much for your review! We’re really glad to hear you had a smooth experience and found our advice on tariffs helpful. It was a pleasure assisting you and making sure everything went as easily as possible. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
From start to finish rest was very…
From start to finish rest was very professional gave me start date and finished date all on time
24 oktober 2025
Antwoord van REST
Hi there Mr Munday,
Thank you for your lovely review! We're so pleased to hear you found everything professional and that the project was completed on schedule. It’s great to know you’re happy with the service. If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Excellent service
Throughout the entire process, from the initial quotation and inquiry phase to the final installation and complete handover of documentation, this company and its dedicated staff consistently demonstrate exceptional professionalism and deliver superior quality. The prompt responses and expert guidance provided by Martin, CG, and the remarkable Afsanah instilled a sense of confidence, allowing me to proceed with peace of mind.
6 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Muheenat,
Thank you so much for your thoughtful and generous feedback! It was truly a pleasure working with you throughout the entire process. I’m glad to hear that our team Martin, CJ, and I - were able to make your experience smooth and reassuring. Your kind words mean a lot to us, and we’re delighted that you’re happy with the final result. If there’s anything else you need help with, you know where to find me, or you can reach out to the office directly!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
REST are the Best
We had a brilliant experience with REST UK from start to finish. Ashley came out to see us and was incredibly professional — no hard sell, just straight, honest advice. He took time to explain how solar works, showed us our roof layout, and even broke down how the savings would build up over time. You can tell he genuinely cares about helping people make the right decision, not just making a sale. The installation was quick, tidy, and we’re already seeing the difference in our energy bills. Couldn’t fault them.
23 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Mohsin,
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with Ashley and the team. We always aim to provide honest advice and a smooth installation process, so it’s great to know that came across. Enjoy the benefits of your new solar system, and thank you for choosing REST UK! If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Fantastic service from start to finish
Fantastic service from start to finish. I have previously been told my roof could not and would not be able to have solar panels fitted. However REST said it was possible and they achieved it with a very good service all around. From sales to fitting and after care. Scaffolding down as soon as I needed it to be.
21 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Lisa,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience and that we were able to make solar possible for your roof. Our team takes great pride in finding solutions where others can’t, so your feedback means a lot. We’ll be sure to share your comments with everyone involved — from sales to installation and aftercare. Thanks again for choosing REST! If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
We had a great experience with Rest…
We had a great experience with Rest from the initial consultation to the installment of our lovely solar panels. Quick to respond to queries and always helpful I would definitely recommend the Rest sales and installation team, they did a brilliant job.
15 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Amanda,
Thank you so much for your wonderful feedback! We’re delighted to hear you had a great experience from start to finish. It’s fantastic that our team was helpful and responsive throughout. We really appreciate your recommendation! If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Quick and efficient work
Amazing work, the guys who came sorted everything quick as they could and updated along the way
20 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Anglin,
Thank you for your kind words! We're really pleased to hear the team got everything sorted quickly and kept you updated throughout. We'll be sure to pass on your feedback – it means a lot. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Friendly
Friendly, patiently listened and made efforts to help provide answers to my problems. Was of great assistance.
20 oktober 2025
Antwoord van REST
Hi there Mr Otigbo,
Thank you for your kind words! We're really pleased to hear you felt listened to and supported. Always happy to help – don’t hesitate to reach out if you need anything further.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Had the most positive experience with…
Had the most positive experience with this company after looking around at others for comparison I chose these to supply and fit my solar system.
Positive from the point of the very knowledgeable salesman to the installation te who were smart on time and undertook the installation in a very quick time all in and working now very very happy if I could use them again I would
16 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Wason,
Thank you so much for your kind words! We're delighted you had such a positive experience with us from start to finish. It's great to hear you're happy with your solar system – we truly appreciate your trust and support! If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Very happy with great job the team at Rest from…
Very happy with the team at Rest from the initial phone call and meeting all the way through to a suburb installation job
I would highly recommend..
Great job!
15 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Gates,
Thank you for the great feedback! We're so glad to hear you had a positive experience from start to finish. We really appreciate the recommendation – it means a lot to the team! Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
I must say from the time I contacted…
I must say from the time I contacted the company to get information about Solar panels to free quote and to installation completed, REST have been phenomenal in every area. Sales person (Ashley) to bookings team just excellent.
What can I say about the installers (Habib and his team) just superb, efficient and excellent knowledge. Very respectful as well.
Account Manager (Darryl) another superb individual, very helpful. Always there to answer questions and give guidance. I can recommend to anyone all day about REST
16 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Mr Damji,
Thank you so much for your kind words! We're thrilled to hear you had a great experience from start to finish. We'll be sure to pass your feedback on to Ashley, Habib and his team, and Daryl – they’ll really appreciate it. Thanks again for recommending REST! If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Don’t ever deal with rotten company this company far…
Don’t ever deal with this company far too expensive and get your reviews removed far better companies to deal with after receiving 2 phone calls from this company and a reply to my review it only the company show it’s true worth
16 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there Paul,
We’re sorry to hear you felt our quotation was too expensive. It’s true that we weren’t the cheapest option, and we completely understand that some customers will base their decision purely on price.
However, in the comparison you’re making, it’s important to look beyond the headline figure. Our quotation reflects a complete, professionally validated solar installation from a company with nine years of proven trading history — not a start-up with less than twelve months in the industry.
We’re EPVS-validated, meaning every system design and projected saving is independently verified for accuracy. We’re also authorised and regulated by the Financial Conduct Authority, giving customers the protection and standards that come with dealing with a compliant, national organisation.
The products we supply are high-quality, European-made components, chosen for performance, longevity and warranty support — not low-cost imports. So while we may not be the cheapest, we deliver value, reliability and complete peace of mind that cheaper quotes simply don’t include.
We know we’re not the right company for everyone, and that’s okay. Our focus is on providing customers with a trusted, long-term partner for their energy needs — not the cheapest short-term deal.
We appreciate your feedback and wish you the best with your solar installation.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
I have asked for my details to be…
I have asked for my details to be deleted a number of times over the past 3/4 years since I first clicked one of their adverts and got a quote, yet I still find myself getting calls every few months trying to flog me overpriced junk,
Surely it’s a breach of GDPR to keep a customers details that long after asking to be removed? I won’t do business with a company that operates on shady ethics and the rest of these reviews paint a clear enough picture alongside the clearly fake reviews
14 oktober 2025
Review zonder uitnodiging
Antwoord van REST
Hi there,
Thank you for your feedback. We’ve checked our records thoroughly and cannot find any information matching the details you’ve provided. It appears that you may have contacted or been called by a different company with a similar name, as we have no record of any enquiry, quote request, or data relating to you.
We take data protection and GDPR compliance extremely seriously and can confirm we do not retain or use personal information for individuals who have not been our customers.
If you’d like to share any further details privately (such as the number that contacted you or a copy of any correspondence), we’d be happy to look into it further and help clarify the situation.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
I would avoid REST at all costs Emails…
I would avoid REST at all costs Emails go unanswered my survey was incorrect a nightmare from start to finish. The installers were great but they were subcontracted.
15 oktober 2025
Antwoord van REST
Hi there Mr Ross,
Thank you for your feedback. We’re unsure where this review has come from, as we did everything possible to ensure you were happy as one of our customers. Please note that our standard email response time is 24–48 hours, which is in line with most companies. For any urgent matters, we always recommend calling the office directly so one of our customer service agents can deal with the issue promptly.
Our colleague Michael also reached out to you personally via WhatsApp to help resolve your enquiry once we received your email. Regarding the survey, we understand there was a small change to the original plan due to the number of panels that could be fitted. This was discussed and resolved with you on the day of installation to maintain our level of service and ensure your satisfaction.
In this case, the installation was completed by our specialist subcontracted team due to the specific requirements of your metal rafters, which needed a specialist fitting approach. You also had several roof obstructions, such as multiple flues and gables, which affected panel positioning and made your installation quite unique. This was by no means a straightforward job — in fact, many companies declined to take it on because of its complexity — but we delivered exactly what we promised.
Unfortunately, not all installations go completely smoothly, but we always work closely with homeowners to ensure full satisfaction upon completion, which was achieved in your case. We also agreed revised terms with you before proceeding, ensuring transparency at every stage.
We feel that a 1-star review may not fairly reflect the overall experience, as it seems to stem from one unanswered email — which may have gone into junk due to a technical issue. As you mentioned yourself, the installation team was excellent, the quality of the work was high, and we have proof of direct communication throughout. We’ve also attempted to call you on several occasions but have been unable to reach you.
If you’d still like to discuss anything further, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
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