Words cannot express how infuriated I am with this company. Long story short, I ordered a PS3 with backwards compatibility in July and they sent me the wrong model 3 different times. They wanted... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ryan with Retro games is ABSOLUTELY amazing. I’ve already tried out all the games and they worked perfectly. From what I understand there are retro games now being counterfeit so I did my research and... Toon meer
Bedrijf heeft geantwoord
This company is run by scammers so be careful of your information. Stay away from their websites, they go by Retro vGames / RetroFam. Do not trust them scammers. If you have already ordered from them... Toon meer
Yo, now they're trying to claim that all negative reviews are competitors. Okay, boomer. Like any reputable game store would give two shits about a shady business like RetroVGames. My one friend Ed sa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Retro vGames– Your Ultimate Retro Gaming Store! We are passionate about bringing back the golden era of gaming by offering a carefully curated collection of retro video games, retro consoles, and gaming accessories from the most iconic eras. Whether you're a dedicated collector, a nostalgic gamer, or someone looking for a trip down memory lane, our store has everything you need to relive the classics. Our mission is to keep these classic video games accessible to both old-school fans and new generations eager to explore the roots of gaming culture We have refurbished and brand-new retro consoles, From iconic like Super Mario Bros. and The Legend of Zelda to rare gems, our collection expands to the NES, SNES, Sega Genesis, PlayStation 1, and more.
Contactgegevens
2121 Union Blvd, 18109, Allentown, Verenigde Staten
- 4238738768
- admin@retrovgames.com
- retrovgames.com
2,2
Slecht
232 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Response time
Response time and personal communication from a human was reassuring that my questions would be answered.
21 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you so much for your kind review!
We’re glad to hear that our response time and personal communication made you feel reassured. We always strive to provide the best support, and we’re here whenever you need us!
We look forward to serving you again, and don’t forget to look out for the upcoming promotions and promo codes to help you grow your Retro Gaming collection!
Everything arrived any condition and…
Everything arrives in great condition and when I asked about the delivery of the other items I was well informed and not to mention you guys have a great variety you definitely have another returning customer keep up the great work.
17 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you so much for your wonderful review, Zaine!
We’re thrilled to hear that everything arrived in great condition and that you were well informed throughout the process. We’re glad you’re happy with our variety, and we can’t wait to serve you again in the future.
Keep an eye out for upcoming promotions and promo codes to help grow your Retro Gaming collection! Keep up the great work!
Have you ever made a mistake on your order?
I've made a mistake on my order. I instantly started to worry knowing that companies tend to take a long time responding and I needed this to be fixed immediately. I've reached out to them to inform them of my issue and within 2 minutes, The issue was resolved. I am very pleased and relieved that I didn't have to live with the burden of the mistake I've made long at all. Customer service definitely gets an A+ in my book.
18 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that we were able to quickly resolve the issue and put your mind at ease. Customer satisfaction is our top priority, and it's wonderful to know that our team was able to meet your expectations.
We’d love to serve you again and don't forget to look out for the upcoming promotions and promo codes to help you build your own extensive Retro Gaming collection! Thanks again for your 5-star review! 😊
The chat function helped a lot
The chat function helped a lot. Very fast responses and professional.
19 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you for the amazing 5-star review!
We're so glad to hear that our chat function was helpful and that you experienced fast and professional responses. Your satisfaction means a lot to us, and we’re always here to assist whenever you need.
We’d love to serve you again and don't forget to look out for the upcoming promotions and promo codes to help you build your own extensive Retro Gaming collection! Thanks again for your 5-star review! 😊
Absolutely amazing
Ryan with Retro games is ABSOLUTELY amazing. I’ve already tried out all the games and they worked perfectly. From what I understand there are retro games now being counterfeit so I did my research and all these games were authentic no issues at all. The N64 system came in better than anticipated. It looked almost new. So many wonderful memories brought back into my household. Thank you again.
17 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you so much for your incredible 5-star review!
We're thrilled to hear that Ryan and our team were able to provide you with such a positive experience.
It’s great to know that all the games worked perfectly and that the N64 system exceeded your expectations! We take authenticity seriously, so we're glad you felt confident in your purchase. Bringing back those wonderful memories is exactly what we aim to do.
We’d love to serve you again and don't forget to look out for the upcoming promotions and promo codes to help you build your own extensive Retro Gaming collection! Thanks again for your 5-star review! 😊
Prices are better than ebay
Prices are better than ebay, only difficulty was the console and the game weren't shipped together but besides that everything works great.
17 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you for your thoughtful 4-star review!
We’re glad to hear that you found our prices better than an E-commerce platform, and that everything is working great.
We value your feedback regarding the shipping and will work on improving that process for the future.
If you ever need assistance or have any further questions, feel free to reach out to us at help@retrovgames.com
We’d love to serve you again and don't forget to look out for the upcoming promotions and promo codes to help you build your own extensive Retro Gaming collection!
Very quick and helpful
Very quick and helpful. Process was quick
17 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you for the kind review!
We're so glad to hear that you had a quick and smooth experience with us.
We strive to provide fast and helpful service, and it's great to know we met your expectations.
If you want more cool and awesome games or consoles, don't hesitate to reach out and don't forget to look out for the upcoming promotions and promo codes to help you build your own extensive Retro Gaming collection!
Purchased my new Nintendo 3ds and it…
Purchased my new Nintendo 3ds and it came quicker than expected, the team that operates the website is very friendly and helpful. 10/10 will shop again
14 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you for the fantastic 5-star review!
We're so happy to hear that your new Nintendo 3DS arrived quickly and that you had a positive experience with our team. Your kind words mean a lot to us, and we’re excited to have earned your trust.
If you want more cool and awesome games or consoles, don't hesitate to reach out and don't forget to look out for the upcoming promotions and promo codes to help you build your own extensive Retro Gaming collection!
Fast customer support
13 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you for the great review!
We're thrilled to hear that you had a fast and positive experience with our customer support; we're always here to assist our valuable customers enjoying the nostalgia!
If you want more cool and awesome games or consoles, don't hesitate to reach out and don't forget to look out for the upcoming promotions and promo codes to help you build your own extensive Retro Gaming collection!
Great experience overall!
System works well and I had to reach out about the rest of my order and the person I spoke to responded timely and provided a great customer service experience! Would definitely recommend!
11 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you for your fantastic review!
We're so glad to hear that the system is working well for you and that our customer service team was able to assist you promptly.
We truly appreciate your recommendation and are happy to have been able to provide a great experience.
If you ever need anything else, don't hesitate to reach out and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Amazing service!
Processed and shipped super fast! What I liked the most was that I sent an email asking for shipping information and I got a promptly response from a real person who thanked me again and sent all the shipping links! Amazing customer service. I will 100% be ordering more from this company. 5 stars are not enough! 6 star review! 🌟 🌟 🌟🌟🌟🌟
10 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Wow, thank you so much for this incredible review!
We’re thrilled to hear that you had such a positive experience with both our shipping and the customer experience we were able to deliver!
Our team works hard to make sure our customers feel valued, and it’s amazing to know that we exceeded your expectations. We can’t wait to serve you again, and your additional star in the 5-star review means the world to us! 🌟🌟🌟🌟🌟🌟
Thank you for choosing us and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Ordered and shipped extremely fast
Ordered and shipped extremely fast. Faster than expected!
5 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you for your awesome feedback!
We're so happy to hear that your order arrived faster than expected. We always aim to provide quick service, and it’s great to know we were able to provide high-quality service!
If you need anything else, feel free to reach out!
Don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
SCAM SELLER
SCAM SELLER! They List stuff on their store, take your money for said item you want and purchased. They then go on eBay with your cash and buy what you wanted and just put in your shipping address and keep the difference. You aren’t buying from them, they are a SCAM. They scammed my fiancé out of a couple hundred dollars for a Wii for me. All we got so far was a Wii, none of the games. The Wii was in terrible shape, and when we contact them it’s crickets or they say they reshoot it to a “wrong address” and it happens all over again. We were screwed over, don’t let it happen to you. They are a drop seller and just pocket your money. They can care less about any condition of items you buy or if you even get them. My finance was so happy to get my a Wii as I never had one and she did, now she’s sad and feels bad we got scammed when she just wanted to get my a gift. Where is our stuff RetroVGames, we paid for it
30 december 2024
Review zonder uitnodiging
Antwoord van Retro vGames
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the experience we want for any of our customers, and we take these concerns very seriously.
Please reach out to us directly at help@retrovgames.com with your order details and "Asher" in the subject line, so we can investigate the issue further and expedite the process in resolving it for you as quickly as possible.
Your satisfaction is important to us, and we want to make things right.
Fast shipping , reliable, and legit
My DSI XL came in well packaged but I was completely shocked in how brand new condition it came in. Very satisfied
8 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the fast shipping and the condition of your Nintendo DSI XL.
It's great to know that it arrived just as expected, and we truly appreciate your satisfaction.
If you ever need anything else, don't hesitate to reach out!
Don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Super slow shipping
Super slow shipping, even if you upgrade the shipping options it doesn’t matter.
2 maart 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you for your feedback!
We're extremely sorry to hear that the shipping was slower than expected since there might've delay from the courier company's end but we understand how important it is to receive your order on time and are always working to improve our processes with them to expedite the process.
We appreciate your patience and will take this into consideration to enhance making the customer experience better as we move forward.
If you have any further concerns, feel free to reach out!
We hope to provide the high-standard customer service when you reach out to us again! Don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
Scammers
Ordered a Game Cube and games for a gift. After submitting, I did a few searches to see where it might be shipped from. Found the terrible reviews and immediately cancelled and disputed the charge.
Company ignored my request to cancel and did not provide any response. They shipped out a Japanese game cube without a digital output, valued at 1/3rd the price they charged.
I will continue with my credit card company to recover. Complete scammers, avoid them.
Besides their terrible rating here check them out at BBB where they have a stunning "F" rating.
28 februari 2025
Review zonder uitnodiging
Antwoord van Retro vGames
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience. We take customer feedback seriously, and it’s disappointing to hear that we didn’t meet your expectations.
Regarding your order, we do our best to fulfill requests in a timely manner and communicate effectively. We regret that we missed the opportunity to address your concerns and resolve the matter before shipment.
Please reach out to us directly at help@retrovgames.com or you may simply call us at 423-873-8768 during 8am - 11pm EST, so we can further investigate your case and discuss possible solutions. Our goal is to ensure every customer is satisfied, and we’d like to work with you to resolve this.
Thank you for your feedback. We value your input and hope to have the chance to improve your experience with us in the future.
Great experience!
They were very kind and quick to help get me the information I needed when I had questions about my orders tracking information. I really appreciate a business that takes time out of their busy schedule to respond to customers who need their help. Will definitely be purchasing from them again! Thank you retro games!
28 februari 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you so much for your kind words!
We're glad to hear that you had a positive experience with our customer service team. We always strive to provide fast and helpful support, and it's great to know we could assist you with your order.
We look forward to serving you again in the future and appreciate your continued support.
Thanks for choosing Retro vGames!
excellent service and timely responses towards issue at hand
experience was great customer representative help really well towards the problem of tracking for my order and he was very cooperative and courteous towards my request. John was a very good customer service rep thank you for his timely responses.
28 februari 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you for your wonderful feedback!
We’re so glad to hear that John was able to assist you effectively and provide excellent customer service. We’ll be sure to pass along your kind words to him.
We truly appreciate your support and look forward to assisting you again in the future! Don't forget to look out for upcoming promotions to build your retro games collection with the special discounts for our returning customers!
Great customer service!
Great company with great customer service!Fast shipping and items are of really good quality.
27 februari 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Thank you so much for your kind words!
We’re glad to hear that you had a great experience with our company and the experience!
Providing excellent customer service and high-quality products is always our top priority, and we’re glad to know we met your expectations.
Look out for upcoming promotions to have a personalized retro collection, we look forward to serving you again soon!
It came lol
I didn't receive a tracking number so I was worried but it came a week after I put the order in. Wasn't the correct color. I wanted a black ds lite an recieved a white one. But hey beggers can't be choosers.
21 februari 2025
Review zonder uitnodiging
Antwoord van Retro vGames
Hey there,
Thanks for the review! We're so happy your order made it!
Sorry about the color mix-up, though. We totally get that you were expecting a black DS Lite, and we appreciate your patience. If you'd like to make an exchange or have any other questions, don't hesitate to reach out.
Thanks again for choosing us, and please let us know if there's anything we can do to make your experience even better next time!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.