I had high hopes for this product, but unfortunately, I was disappointed. The quality feels very cheap, and the jacket has a strong smell of rubber, similar to an inflatable pool. This suggests it mig... Toon meer
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Habe die Vanity Jacke auf Instagram gesehen und diese für den Geburtstag meines Freundes gekauft. Er ist sehr happy und sieht toll aus in seiner neuen Jacke 😊 tolle Kollektion und Erfahrung! Würde ic... Toon meer
Absolute garbage product, ordered a jacket which arrived scrunched in bag straight from the factory in china. The product looked nothing like what was on the website, different colour and the material... Toon meer
Bedrijf heeft geantwoord
AVOID THIS COMPANY! As others have stated, this company is terrible and just out for your money. An absolute joke of a "customer support" leaving a week between each reply. I contacted them in... Toon meer
2,8
Gemiddeld
46 reviews
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⭐ 1/5
⭐ 1/5 — Very Disappointing Quality and Customer Service
I am extremely disappointed with my experience with Revivo Avenue.
I purchased a long-sleeve Henley shirt for almost $100, expecting good quality for that price. I absolutely loved the color and design, but the very first time I wore it, one of the buttons fell off as soon as I tried to unbutton it. Completely unacceptable for a supposedly premium product. The button fell of because it was rotten, I think you should try to open and close them before to send overseas. All the buttons were hard to be opened.
I contacted customer service, explained the situation, and provided photographic evidence. Their solution? Send me a few replacement buttons and offer a 20% discount on my NEXT purchase.
Seriously? After spending almost $100 on a defective shirt, I am now expected to find a tailor, spend additional money, and waste my time fixing something that should never have been defective in the first place.
What makes this even more frustrating is that they offered a discount to encourage me to spend MORE money with their company instead of properly addressing the original problem.
A premium price should come with premium quality and customer service. Unfortunately, Revivo Avenue delivered neither.
I expected a replacement, a refund, or at least a reasonable solution that wouldn’t cost me additional money.
Beautiful designs mean very little when the quality doesn’t match the price and the company leaves customers to deal with defective merchandise themselves.
I would think twice before purchasing from Revivo Avenue again. Very disappointing experience.
16 oktober 2026
Review zonder uitnodiging
Antwoord van Revivo Avenue
Hi Mr. Agosta,
Thank you for taking time to write a very detailed review. I'm sorry about the button that fell off, and I'm glad you love the color and the design.
When you contacted us, our customer service offered a repair kit. You confirmed the address and thanked us, so the repair kit was shipped and is currently on the way. We only heard about your dissatisfaction once it was already on its way to you. We would have gladly discussed a replacement with you earlier.
We chose the kit first because sending a whole new shirt across countries for one button has a real environmental cost, and as a European brand that matters to us. The kit is ready to use. A few simple stitches put the button back, with no tailor and no cost to you.
If you still prefer a replacement shirt, or don't feel confident about using a repair kit, write to us by email and we will take care of it. As a small gesture, we would kindly ask you to recycle the old Henley rather than throw it away. It would mean a lot to us.
It is a pity that one small button, on a shirt you otherwise love, took over the whole experience. We are here to make it right in whichever way suits you best.
Kirill
Founder, Revivo Avenue
DO NOT ORDER
My order did not contain all the products. When informing Revivo, they told me I should’ve informed them within the 3 day window. Can you imagine how crazy that is? I pay for products, they do not deliver, and they will not resolve it.
Really. Do not order.
3 juli 2026
Review zonder uitnodiging
Antwoord van Revivo Avenue
Hello,
We're sorry to see this review, and we'd like to share the full context.
This customer initially requested a return and was issued a return shipping label. That label went unused, and we were not contacted again regarding the return until more than a month later, requesting the label be reissued. As our return window is 14 days, in line with standard EU policy, we were unable to reissue it at that point.
Separately, the customer reported a missing item from the same order 37 days after delivery. The package was delivered on May 27, and no concern was raised at that time. Our fulfillment records, along with the recorded package weight, confirm both items were shipped.
Our policy asks customers to report any issue with an order's contents within 72 hours of receipt, so we can investigate and resolve it properly, including with our shipping carrier. For Chronopost, deliveries within France, investigations must be opened within 21 days of reception. By the time this was raised, both windows had closed for some time, leaving us no path to verify or act on the claim.
We take every order seriously and hold to consistent, fair policies for all our customers. We're sorry this situation was frustrating, but we stand by how it was handled.
Revivo Avenue
A warning for UK buyers: get everything in writing, and even then be careful
I'm posting this mainly as a warning to anyone ordering internationally and from the UK. After a sizing issue with a Henley, I worked out an exchange with Revivo Avenue over email. I'd place a new order for two Henleys using a 50% discount code, and they'd include a third one (a white colorway) to make it three in total.
Because returns from the UK are expensive and slow (it would have cost me around £35 to send a single item back to France), I was careful to pin everything down before paying. I spelt it out in writing: "I'm placing the order for two black Henleys now with the code, and the third piece (a white colorway) will come included as we agreed, three in total." The founder, who introduced himself to me, agreed "That's correct."
The order then arrived with only two pieces.
When I queried it, the story changed completely. I was told all three should have been added to the basket myself at checkout, and that because their dispatch is "fully automated," nothing could be done. This requirement was never mentioned, despite my asking them to confirm the order before I paid. It then became Customer Service calling the discount and shipping "goodwill gestures" outside any legal obligation, and declaring the case closed.
The product quality itself is fine. But that is not the point. These are not people of their word. They confirmed a three-piece order in writing, agreed to it explicitly with "That's correct," and then refused to honour it once my money was paid. I still have the full email trail.
If you are ordering from the UK in particular, be very careful with this brand. Returns are costly, their confirmations cannot be relied on, and once they have your money the goodwill disappears. Get everything in writing, and understand that even that may not be enough.
30 juni 2026
Review zonder uitnodiging
Antwoord van Revivo Avenue
Hello Akshay,
Thank you for taking the time to write, and we're genuinely glad you like the quality of the pieces — we noticed you mentioned this in your review, and we appreciate it.
For the benefit of anyone reading, we'd like to share the full context, as the picture is a little more complete than the review suggests.
Your initial request came through on a Friday night — outside our customer service hours (Monday to Friday) — asking us to arrange a courier pick-up of your item from your hotel in Paris during your weekend trip.
Our team responded at the start of the following week, by which point you had returned to London and had already sent us several rather threatening messages in the meantime. To be transparent with future customers: we are a clothing brand, not a concierge service, and we do not arrange hotel pick-ups — not within working hours, and even less outside of them. Our team also replies during working hours, like most businesses.
You declined to arrange a standard return, despite return shipping from the UK to the EU being quite reasonable (typically £9–14). You then proposed an arrangement of your own: a new order at a discount, keeping your original pieces, with an additional item included. Wanting to help, we accepted your proposal and built a bespoke offer around it — a 50% discount code, no return required, and a third piece included free of charge.
You then placed an order for two pieces, and subsequently requested that we additionally ship the third "free" piece separately, entirely at our cost. This is the point at which our team drew the line.
We love and value every single one of our customers, and we go out of our way to find solutions wherever we reasonably can. But there is a difference between helping a customer and meeting an ever-expanding set of demands that fall well outside any policy, or any norm of online retail.
We wish you all the best, and our team remains available at info@revivoavenue.com for any genuine matter.
Warm regards,
Revivo Avenue
Very Disappointing service.
Very Disappointing service.
Got the viral jacket that was pushed on social media. Was very excited about this product and got the smallest size to ensure it wouldn’t fit too big. Unfortunately it still was too large and the quality didn’t come across as good as the images had shown. Attempted to return the product, where the proceeded to not email back for 3 days and then when they answered it was that they could only offer store credit.
I came back explaining how legally if it is in the 14 day cooling off period, a full refund is expected (no matter the store policy). They then decide to not answer back my email, leaving me stuck with a jacket I don’t particularly want, and left being disappointed with a brand I was excited to purchase from.
Personally would avoid at all costs, as the design may be nice, the customer service is dreadful.
22 april 2026
Review zonder uitnodiging
Antwoord van Revivo Avenue
Hello,
Thank you so much for taking the time to share your feedback — and first of all, thank you for your order. We're genuinely sorry to hear that the Vanity Jacket didn't fit as you had hoped, and that the experience with our customer service left you disappointed.
Unfortunately, based on the details in your review, we weren't able to identify your specific order on our end. Our return instructions are generated based on automated rules linked to country of delivery and order conditions, so if you feel something went wrong in how your case was handled, please do reach out to us directly — we'll personally look into it and find a solution that works for you.
You can contact our team via email at info@revivoavenue.com, on WhatsApp at +33 1 85 09 60 82, or through Instagram DM at @revivoavenue — whichever feels easiest for you. Our customer care team is fully here to help and would love to turn this experience around 🤍
Looking forward to hearing from you and resolving this together.
Warm regards,
Revivo Avenue
Poor returns process
Poor returns process. Customer needs to pay for shipping and need many emails. I feel like this is a drop shipping scam.
14 mei 2026
Review zonder uitnodiging
Très satisfait de ma commande
Très satisfait de ma commande ! La livraison a été rapide, le packaging est magnifique et soigné. Les articles taillent bien et mettent vraiment en valeur, exactement comme sur les photos. Le service client est aussi très réactif. Je recommande !
28 april 2026
Review zonder uitnodiging
J’ai commandé un henley tee pour mon…
J’ai commandé un henley tee pour mon copain, il était super content, produit de super qualité, je recommande cette marque.
4 mei 2026
Review zonder uitnodiging
Great experience and great products
Great experience and great products! Will deffo be shopping here again
11 februari 2026
Review zonder uitnodiging
J’ai commandé le hoodie avec le noeud…
J’ai commandé le hoodie avec le noeud et les henley tees, je suis très content avec la qualité et en plus ca est arrivé dans un bel emballage métallique je recommande
23 maart 2026
Review zonder uitnodiging
Habe die Vanity Jacke auf Instagram…
Habe die Vanity Jacke auf Instagram gesehen und diese für den Geburtstag meines Freundes gekauft. Er ist sehr happy und sieht toll aus in seiner neuen Jacke 😊 tolle Kollektion und Erfahrung! Würde ich wieder bestellen
22 maart 2026
Review zonder uitnodiging
DO NOT BUY FROM
This company sells extremely poor products that do not come as advertised. Return shipping costs are on the customer, and since they're located out of China, I literally spent over half the price of the product on return shipping. Additionally, there was extremely poor communication from their customer service team. I have yet to receive a refund for anything.
14 januari 2026
Review zonder uitnodiging
Antwoord van Revivo Avenue
Hello Connor,
We are sorry to read your message. However, we are unfortunately unable to locate any order, customer account, or prior email correspondence associated with the information provided in this review.
If you have placed an order with us and experienced an issue, we kindly invite you to contact us directly at info@revivoavenue.com with your order number so we can investigate properly and assist you.
Please also note that returns can be sent either to our return address in France or to our international return address in China, as clearly stated in our return policy. We always aim to provide clear instructions and timely support to every confirmed customer.
We remain available to help and would be glad to resolve any legitimate concern.
Revivo Avenue Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS.
Brought a men’s fur coat - arrived much later than described on website and faulty so tried to arrange a return was told by the robotic customer service that I would need to arrange for a return to CHINA! Plus the said if have to pay a “restocking fee”. This went back and forth as I was not willing to pay for this as this was faulty so not my fault in the slightest. They took days and days to respond to each email (clear to me now they were dragging this on on purpose). As this is a breach of consumer rights act which I clearly stated, they agreed to “waive” the restocking fee and as I was so over it I decided to pay to return - even though this is not my obligation. A week later I received another coat - which I had clearly stated I DID NOT WANT AS THE QUALITY WAS ABSOLUTELY DIABOLICAL - awful to say the very least. Anyway after about 2 weeks I followed up as I could see the item had arrived, to then be told that they would not be giving me my refund even after confirming on email that they would as they had shipped a replacement. Obviously I told them I did not ask for that etc etc and then they changed their story to the fact the returns deadline was 2 days prior to when I shipped the item…… bearing in mind they were the ones dragging their feet and not responding to my emails.
Honestly please don’t waste your time. 2.7 stars review is honestly to good for this absolutely disgusting company.
These Chinese drop shipping companies have no idea that in Europe we have consumer rights!
I have made a claim to citizens advice who will be taking this further due to breach of my consumer rights.
22 december 2025
Review zonder uitnodiging
Antwoord van Revivo Avenue
Hello Tatiana,
We are truly sorry that this situation left you with such a negative impression, and we understand your frustration. That said, we feel that some elements of this review significantly exaggerate and misrepresent the facts, so we would like to clarify the situation transparently.
When you reported a defect, a replacement was shipped automatically as part of our standard process, before you later indicated that you did not wish to receive a replacement. We regret this misunderstanding. Please note that we carry out quality control checks before shipping all pieces and, following this case, we are reinforcing these controls further.
All return instructions were provided within the first 24 hours of your initial request, and our customer service commits to responding to all inquiries within 48 hours. The return parcel was sent approximately three weeks after reception of the item, which is one week beyond the 14-day return window required for a refund to the original payment method.
In addition to sending a replacement, a 20% refund was issued to your original payment method as a goodwill gesture. Based on these actions, the case was considered resolved and closed by our customer service team.
We regret that the outcome did not align with your expectations and remain committed to handling all situations fairly, transparently, and in line with our policies and regulations.
Kind regards,
Revivo Avenue Team
Do not buy from this website
Do not buy from this website. In the photos the product looks like one thing, but you receive something completely different. Very poor quality — everything is made in China but without any quality control, and sold at a price that is far too high for what it is. They do not allow returns — or if the buyer wants to return an item, they have to arrange and pay for shipping to China themselves!! Customer support staff are polite, but they don’t solve anything. They say you can exchange the item for other products, which makes no sense because they are all terrible. I do not recommend it — stay away from this scam.
5 februari 2026
Review zonder uitnodiging
Antwoord van Revivo Avenue
Hello Sara,
Thank you for sharing your feedback. We’re sorry to hear that your experience was disappointing. During our communication, the main concern raised was the return shipping cost. Please note that shipping rates are higher during the holiday period and are calculated based on parcel weight. As your order benefited from free items as part of our holiday promotion, the product discount was significant, which makes shipping the main remaining cost.
Our policies are communicated clearly before purchase, and our team always aims to support customers within those terms. We regret that this did not meet your expectations and appreciate you taking the time to share your perspective.
Customer Service
Revivo Avenue
The product was beautiful
The product was beautiful, had nice contact with the company and answered all my questions. Would recommend!
23 januari 2026
Review zonder uitnodiging
Antwoord van Revivo Avenue
Hello Jasper,
Thank you so much for your kind feedback. We truly appreciate you taking the time to share your experience.
We are very happy to hear that you loved the product and that our team was able to answer all your questions clearly. Providing a smooth and transparent experience is very important to us, and your message means a lot to our team.
Thank you again for your trust and recommendation, it truly supports our work 💕
Warm regards,
Revivo Avenue
All's well that ends well
UPDATED: I have finally received my refund for the jacket sending back to their new wharehouse in europe
10 december 2025
Review zonder uitnodiging
Antwoord van Revivo Avenue
Hello Carmine,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that your order did not meet your expectations.
We would like to clarify a few points for transparency. All our pieces are designed using our own cuts and produced specifically for Revivo Avenue. Following your feedback, as well as feedback from other customers, we updated both the materials and the cut of the jacket as of December 25, 2025. The updated version is now made with high-quality materials and has been very well received by our customers. We would be more than happy to offer you a free replacement with this latest version if you would like to give it another try. Please contact us at info@revivoavenue.com.
Concerning returns and exchanges, our intention is never to make the process difficult. While we sometimes suggest an exchange as a first option to help customers find a quicker solution, returns are always available in accordance with our policy. We are sorry if our communication gave you a different impression.
We also want to share that, to better support our EU customers, we now offer a French return address to make returns and exchanges easier.
We genuinely value customer feedback, as it helps us improve both our products and our customer experience, and we remain available should you wish to discuss this further.
Kind regards,
Customer Service
Revivo Avenue
Scam quality
The hoodie I bought looked like it was much much thicker. The materials are even cheaper than on some websites where you would pay €5 for a hoodie like this!!!! Absolutely not worth €70!! Shame on u
30 december 2025
Review zonder uitnodiging
Antwoord van Revivo Avenue
Hello Amber,
Thank you for sharing your feedback. We are truly sorry to hear that the hoodie did not meet your expectations.
We would like to clarify that all our pieces are designed using our own cuts and produced specifically for Revivo Avenue. Following customer feedback, we have updated several of our products, including materials and construction, to better align with expectations. These updated versions have since been very well received by our customers.
We understand that perceived thickness and material feel can vary from one person to another, and we regret that this was disappointing in your case. Our goal is always to be transparent through product descriptions and visuals, and we continuously work on improving clarity and quality.
If you would like us to review your order or discuss possible solutions, our customer care team remains available at info@revivoavenue.com and would be happy to assist you.
Kind regards,
Customer Service
Revivo Avenue
Terrible terrible terrible
Terrible terrible terrible. These clothes are DROPSHIPPED and they’re not theirs to sell. Worst quality ever don’t even bother it’s not worth it.
10 december 2025
Review zonder uitnodiging
If you’re reading this PLEASE avoid…
If you’re reading this PLEASE avoid this website. The clothes are not originally there’s they are dropped shipped from china and they are extremely poor quality. The clothing I recieved also stunk of rubber and was just itchy. I tried to return and the shipping would cost £40 and they would NOT give me a refund or even a partial refund. Please please do not order from here spend your money on something else
24 december 2025
Review zonder uitnodiging
I really wanted to love this brand...
I really wanted to love this brand, but after my first order, I unfortunately cannot recommend them. While the initial shopping experience was great, the actual product and delivery fell far short of the price point.
The Good
There are two reasons this isn't a one-star review:
The Website & Checkout: The site is incredibly functional and easy to navigate. The checkout process was seamless and felt very professional.
Customer Service: When I reached out with questions, the team was timely and responsive.
The Bad
Everything from the shipping onward was a letdown:
Shipping Delays: My order arrived a full week later than promised.
Price Point: This brand is way too expensive for what you actually receive. I expected a premium feel for the cost, but the value just isn't there.
Quality Issues: This was the biggest dealbreaker. The quality is comparable to Zara, but honestly, it’s worse.
The Sizing: It was completely off and inconsistent.
The Cut: I ordered a hoodie, and the hood was oddly shaped and was pointy towards the head (usually a sign of not good enough design)
The Smell: As soon as I opened the package, the clothes had a very strong, weird chemical smell.
Final Verdict: It’s a shame because the brand presents itself so well online, but the lack of quality and the high price tag make it a "skip" for me. There are much better ways to spend your money where the product actually matches the marketing.
12 december 2025
Review zonder uitnodiging
Fastfashion à des prix exorbitants
Fastfashion à des prix exorbitants, honteux.
6 december 2025
Review zonder uitnodiging
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