Revivo Avenue Reviews 

It's a scam. Product is very cheap and the returns are impossible, I paid 32 Eur for return and they won't return my money.

Update: they refunded the amount of my order. the company also sent me a formal “defamation notice”:

“Under Article 29 of the French Law of 29 July 1881, the publication of demonstrably false statements of fact about a registered company constitutes public defamation.

This is a formal request we are making for the review to be revised. A reply confirming the correction within the next 72 hours will close this matter on both sides.

Should this matter remain unresolved, formal escalation will be pursued through Trustpilot's Legal & Compliance team and through legal counsel.”

Therefore I’m revising my review. By the way as a matter of fact, my review was true to that day of posting it. When contacting them about my return, this was what they wrote:

“I’ve checked the status of your return, and it appears that the parcel hasn’t yet reached our warehouse. It is currently being held by customs due to unpaid import fees of USD 37, which prevents it from being released for final delivery and inspection.

This situation might have happened if the package was misdeclared by the courier and therefore processed as a commercial shipment instead of a personal return to the seller. When this occurs, customs authorities automatically apply import duties.

We recommend contacting your local shipping provider to confirm the reason for the charge and ensure the customs fee is covered so the parcel can be released and continue its route to us.

Alternatively, we can cover these customs fees on your behalf to speed things up — however, please note that the USD 37 amount would be deducted from your final refund.”

I declared my return according to law - as a return of commercial goods. I did not even have an option to do “personal shipment” because the receiver had to be a physical person for that to be an option in the first place.

Since I don’t want to be getting any more of intimidation with legal action letters, I’m simply leaving all this info here and you make your own opinion about this brand / company.

The products are not what they seem. I ordered a shirt and its clearly awful quality and is shipped from China so takes a long time. The returns will only allow for exchanges so its basically a scam.

DISCLAIMER:
After posting my review, I was contacted by the company and asked to modify or correct parts of it, including references to potential legal steps :D
I found this approach inappropriate and concerning, and it added to my overall negative impression of how this situation has been handled.

SO HERE:
I strongly advise caution when ordering from this company.

The jacket I received was significantly different from what was shown on the website — the quality was poor, the fit (especially the sleeves) was much tighter than expected, and there was a strong chemical odor that made it unpleasant to wear.

When I contacted customer service, the responses I received did not resolve the issue in a satisfactory way. Although a return was mentioned, it was only possible under conditions that I did not consider reasonable, particularly regarding return shipping costs.

After waiting for a response for an extended period, I opened a PayPal case. This case was ultimately decided in favor of the seller.

Overall, my experience was frustrating, and I did not feel that my concerns regarding the discrepancy between the advertised product and the delivered item were adequately addressed.

My experience with Revivo Avenue has been nothing short of a textbook example of consumer deception and disregard for basic quality standards. The sweater I purchased is an utter disappointment — made of cheap, synthetic polyester that bears no resemblance to the advertised product. The fabric feels unpleasant, the stitching is careless, and the overall construction looks like something hastily assembled in the lowest-tier factory imaginable.

To make matters worse, delivery took an entire week longer than promised, with no proactive communication or apology from the seller. When I attempted to inquire about a return, I was informed that shipping the item back to China would cost nearly as much as buying a new one — effectively rendering any “return policy” meaningless.

This brand operates with a shocking lack of transparency and respect for customers. The product quality, delivery reliability, and after-sales support are all equally deplorable. I strongly advise potential buyers to avoid Revivo Avenue altogether — their products are unworthy of the prices they charge, and their service is an insult to honest commerce.

Thank you for your long and beautifully polished PR statement — it almost reads better than the product description you sold me.

Let’s be clear: no matter how you choose to label the item (“faux leather,” “knitwear,” or perhaps “illusion of quality”), the issue remains exactly the same — the product I received looks and feels nothing like what was shown on your website. Calling that “a matter of classification” is a creative approach, but not an honest one.

As for delivery, the fact that you had to explain the meaning of business days speaks volumes about how often this complaint must come up. Late is late — no amount of calendar gymnastics changes that.

And while you highlight your “customer service hours,” perhaps the focus should be on the service part. A buyer shouldn’t need to wait for office hours to receive a basic acknowledgment when something goes wrong — that’s what serious retailers manage seamlessly.

In short: beautifully written response, but still no accountability, no real solution, and no improvement in quality. If only the same effort went into your products as into your public relations.

I had high hopes for this product, but unfortunately, I was disappointed. The quality feels very cheap, and the jacket has a strong smell of rubber, similar to an inflatable pool. This suggests it might be made from low-grade materials. While the design concept is great, the materials used do not justify the price. For what you pay, you deserve much better quality. I cannot recommend.

Dropshipping business. Items are not the same on the website and look like very cheaply made products from China. Absolute joke.

Great quality, good website and quite fast shipping including the far distance

Amazing! a good overall experience—stylish designs, decent quality, and fast shipping.

Excellent quality and clothing but had some issues with the delivery from gls other than that had no problems

Great quality, user-friendly website, and surprisingly fast shipping—even over a long distance

Amazing overall experience – stylish designs, solid quality, and impressively fast shipping

Très bonne marque de vêtements, j’adore ��

I ordered the kway, all great starting from the product and everything else. only flaw was the delay of the shipment of a few days from that expected

Good quality, quick delivery to Australia, unique design

parfait, tout c’est bien déroulé j’espère la marque va glow en france

Très bonne qualité. Envoie rapide.

For real, do not buy from this place. Don't trust their bullsh*t shipping times and don't even think about trying to get any help out of support. They've put a lot of effort into making their site look legit but its legitimately just another terrible dropshipping company everything on their site can be bought by a million other retailers at probably better value with less hassle.

EDIT: the “proof” they mention in their reply is a picture of the parcel in front of an unnumbered door that isn’t mine, my parcel never arrived to me and none of my neighbours have received the parcel either

Truly impressed. The quality of the pieces is top-notch, and the pricing makes sense for what you’re getting. Reliable, well-crafted products.

Fast delivery and excellent support. The team was quick to respond and sorted things out effortlessly. A smooth experience all around.

Order arrived quickly, and both the jacket and pants fit just right. Quality was on point, exactly what I hoped for. 👌