Richmond Motor Group - Skoda Southampton Reviews 

The whole team were amazing. Especially Joey who made sure the process was easy. Thank you to you all

Super helpful and accommodated our limited availability coming to test the cars.
Joey was fantastic and couldn't have been more helpful. Deserves 5 stars all on his own, but everyone we interacted with was great. Thank you for making it easy to get the car we needed.
Really happy with the car, looks like new.

We attended one of Richmond's special events. They were very busy but the salesmen Henry and Joey were very positive, friendly and patient, Joey managed our sale, he was good fun and really helpful.

Amazing Service! Joey and Jeff were super helpful in helping me buy my new car! Gave me all the options and allowed me time to think when needed.
Would recommend the team! Also my little one loves her new bear :)

Not pushy, gave me time to think, always quick on communication.

Ben was excellent. Clearly explained everything. Was not pushy and very accommodating.

The friendly staff and very helpful sales person.
They dealt with everything in a very efficient way and everything went according to plan

Having previously purchased a Skoda Octavia Elegance in 2020 from Richmond we checked their web site first. Easy to navigate, detailed and informative. We found what we were looking for. A to Sales Executive (Joseph Danladi ) we "reserved" the car to test drive and view. A polite, warm, friendly enthusiastic welcome from Joe as we walked into the showroom replicated our previous experience of Richmond. The vehicle of choice was pristine and exactly as described. Meanwhile Joe looked over our Octavia. His honest appraisal and offer was very fair. We took a test drive and sold on that. The options of purchase processes and administration was clearly explained. The transaction was completed within a 5 days. We had a follow up phone call a few days later from Sales making sure we were satisfied with the car. No problem there and certainly Richmond Skoda Southampton made buying a car an enjoyable experience. Well done everyone.
Thanks. We made the right choice.

Great communication and expertise with regard to Škoda from Tomasz Polak

Tomascz the salesperson was really great and extremely helpful through the whole prov’cess of trade in to purchase of the new car. His colleagues Adam and Jeff smoothed the whole process alongside. Really good service

Great help & advice from salesman Tom, listened to our requirements and showed us 3 or 4 options outlining the benefits of each.

Gave us everything we needed. Great people. Great company, and excellent service. Were always just the other end of the phone.

We visited here a few weekends ago and met with Ben who was very helpful and knowledgeable. He took the time to talk us through a range of options which was very much appreciated - a great service and well worth the trip up from Poole.

Excellent handover of my new car from Tomasz.

We were very politely received by you salesman who took the time to find out what our needs were and came up with an excellent solution.

Phoned them up this morning to check that they were open, and had the full spec Elroq vRS that they had advertised on their website. Was told yes, come in and take a look and even asked how I'd be financing it... cash as it happens.

Drive over 70 miles to view it (and would have bought it of it has been there), and guess what? Nope. It wasn't even there. They had no credible explanation why ot was showing on their website or why I was told to come take a look.
And even that bu ch of lame excuses was after I had to prompt a member of staff to assist us, as we were totally ignored for at least 10 minutes, and then l, when enquiring, rather curtly told that all staff - 3 of them - were already "dealing with customers". There were 2 customers in the showroom. Go figure the maths on that one. Duh.
Regardless of dealing with others, a simple hello and "we'll be with you shortly" courtesy greeting would have been common manners.
So, anyway, what would have been a fairly certain near 50 grand sale just walked back out the door.
Won't be using this dealership ever again.
70 mile trip home later, and I'll buy one from elsewhere.

The whole process of buying my Skoda Kamiq was made very smooth and easy, from booking an appointment to the handover. Fantastic Sales Executive ( Ben Hodgson) in the Southampton branch and (Jeff, the Manager). Both so considerate, friendly and helpful. Very much appreciated!

The representative was very helpful knowledgeable and supportive
He also listens to our needs and wants.There was no pressure and he didn’t try and over sell extras we didn’t want.
There was a good selection of used cars and the cars we wanted to see and test drive we’re ready available and time was taken to explain how everything works
The paper work was done efficiently and well.

Tomasz was very friendly and helpful In our purchase of our new car gave us good confidence we were buying a quality vehicle and he would help us in the event of a problem.

We have had excellent and very considerate care. Joe and Jeff have been amazing!