Richmond Motor Group - Skoda Southampton Reviews 

My partner Reese and I purchased our new Skoda Fabia from here with the help of Joey.

As Reese has said on Google we couldn’t have been happier with the service and results Joey got us.

From just wanting to go in to look at our options Joey welcomed us and sat us down to explain everything. We ended up buying the car the same day! Never did we feel pressured or expected to say yes to anything during the whole process with Joey helping us decide on the perfect car for us.

For our first experience of buying from a dealership he made it such a stress free and informed process that we will definitely be coming back when we need our next car - thanks again to Joey and all the team :)

Sam was my sales rep. He was attentive to what i needed and answered all questions I had. I was with my young son and he was patient and understanding. I did not feel pressured into signing anything. I appreciate being given time to go home to thinking about whether I would want an HP or PCP contract. All the team were kind as well.

I ordered a new Skoda Superb from Richmond Skoda,
my sales executive was Ben Hodgson who was the very personification of customer service.
I could not fault the level of attention and care I received

Southampton Skoda (Botley) Excellent - from the start the customer service was brilliant, the team has a wealth of knowledge and nothing is to much trouble.
Friendly no pressure approach which is refreshing change to other dealerships.
Great cars - Great people - I would not hesitate to recommend them to others.

Joey and Jeff (Geoff?) could not have been any more impressive. Courteous, engaging and efficient. Take a bow gents! Car well prepped, and we even got cake.

Great service from all the staff from the moment I entered the showroom. Offered a drink and a seat while I waited a few minutes for a salesman.
I wanted a new version of my Skoda Fabia but was unsure whether to stay with manual or go automatic. My salesman took me out for a test drive and got me driving an automatic. (eventually). He was endlessly patient and instructive and made me realise that an automatic was the way to go. When I collected the new car, he spent ages helping me install details on the "infotainment" system. I have been reasurred that if I have any problem, I can go back for help.

I had an issue with the infotainment system whilst route from Plymouth to Portsmouth. Took a detour Škoda Southampton and Ben from Sales took time out to sort it out and get everything back for me. Brilliant service. Thank you Ben

Ben was polite, professional and nothing was to much trouble. Not at all pushy and a pleasure to deal with.

I've been going back and forth to this place for about 5 months. The infotainment system was freezing, and every morning when I woke up, my battery was dead. Each time they gave different explanations, saying they fixed it and sending me away. They said the problem was the battery, I told them to replace it and paid for it. But the problem wasn't solved. This is my 10th time going there. I took the car there again today. My car is under warranty, and they told me that the things that need to be done aren't covered under warranty and that I have to pay for software and updates. But the warranty certificate says it's covered. They are scamming people. They haven't been able to solve my car's problem for 5-6 months. Every time they lie and send me away. You should be ashamed of yourselves. If my car isn't repaired tomorrow, I will take it to the motor ombudsman.

Was served by Benjamin with my new Skoda and have to say delighted with the service received. He was Respectful, efficient and patient in explaining all regarding the purchase.
All in all a credit to the company

Promptly ordered for me replacements for minor items missing from Skoda Approved car.
Friendly and competent service from Tom and the team

Ben was great help for getting the car we wanted.

Following on from my previous review, I was asked to email the customer service team to speak about it further. I emailed on the 12th January 2026 and had no reply after a week, so emailed again on the 19th January to follow up and have still not had a reply. All of this just goes to show that they really do not care about their aftersales whatsoever. If I had sent an email with an interest about buying a car, I'm sure I would have had a reply straight away. I'm pretty sure the only 5 star reviews on here are the ones that people were heavily encouraged to do whilst sitting in the show room.

Good price, excellent service, fair trade in price. Fixed a problem with no hassle

Excellent and comprehensive advice given on purchase of Elroq Sport. Very good to have a test drive too. Flexibility and availability of zero interest finance most helpful.

I saw my Skoda Superb on line at Richmond Skoda Southampton. Living around 100 miles from the garage it was difficult to see the car in advance so I agreed a price including for my part exchange over the phone a subject to me viewing and liking the car and paying a returnable deposit so I knew the car was reserved and if I liked it I'd only need to make one visit to buy and drop off my old car. I did like the car and went ahead with the purchase. Ben, the salesman was professional and friendly throughout the whole process, providing the information I needed and generally made buying the car a pleasurable experience. Even for the test drive I was just given the keys and allowed to go off on my own, leaving my part x with them. That was very impressive as I could evaluate the new car without feeling any obligation or pressure. Top marks to Ben and the team at the garage.

The team at Southampton really bent over backwards to help and find me the deal I was after.
I want to say a huge thank you to Sam who was very patient, set aside a whole afternoon for me and ensured I had a comfortable experience.
I couldn't be more pleased with the outcome and have been pleasantly surprised with my new car based on my budget.

I cannot praise Ben enough for the service he provided. He is an absolute star! I have been a lifelong Skoda owner (20 years) but some recent negative experiences with other dealerships (sales and servicing) left me questioning my loyalty. I popped into the Sales dept when waiting for my MOT and explained to Ben that I felt trapped with the car I had and didn't feel the finances would work for me to get something new/better. Ben listened, and actively listened - to the issues I had and to the spec of the car I really wanted. It was a tall order - and he pulled it off! Ben has found me a far better car than I expected to have, at a cost that works for me. He wasn't pushy, he was genuine, funny and personable and more dealerships need a Ben!! Even during the handover he took time to go through the car - this has never happened before so I have never really understood all the different features, now I do. His enthusiasm for the whole journey and the car he found matched mine and that made this whole experience fun, when I was initially despairing! Mention has to go to everyone else in the dealership - I probably encountered 4/5 others in the 3 visits and each person made me feel like a valued customer, and an individual - and also shared the enthusiasm for the car. Botley - you have regained my loyalty and should be proud of the team you have!

Our sales executive Tomasz Polak from Richmond skoda Botley was absolutely brilliant, he was so helpful at finding us just what we where looking for, he helped us decide on what would work better for are day to day use as well as what was best for are family needs. Couldn't fault a single thing such a kind team thanks again for our lovely car.

They gave us plenty of time.
They answered all of out queries and took their time explaining everything.