Ben was very helpful and ensured the process proceeded smoothly so that when I picked up the car all the additional extras were in place. It was a relief to not have any pressure applied when looking... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSkoda Southampton, Broad Oak, Botley, SO30 2EU Southampton, Hampshire, GB
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Lees wat reviewers zeggen
Joseph has been the greatest from the very start. He’s kept me fully informed on the progress of my order. Patiently answered all my questions on handover, and I’ve already recommended him to mutual... Toon meer
Bedrijf heeft geantwoord
Went here for a Motability vehicle. Ben was brilliant all the way through from ordering to delivery and kept us "in the loop" all the time. First class experience
Bedrijf heeft geantwoord
Wow, what a salesman Joey Danladi is! He made the whole experience of purchasing our new car such a seamless process. He was patient talked through all our options ensuring we made the right decisions... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- ook in
- Autokeuringsstation
- Autoservice
- Hyundai-dealer
- Skoda-dealer
- Verkoper van tweedehands auto's
Geschreven door het bedrijf
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contactgegevens
Skoda Southampton, Broad Oak, Botley, SO30 2EU, Southampton, Hampshire, Verenigd Koninkrijk
- 01489 785 111
4,8
Uitstekend
503 reviews
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Joey was very responsive
Joey was very responsive, able to answer all questions and proactive in making the process as easy as possible. He explained everything very clearly and really understood our priorities and it was clear he was very focused on meeting them.
10 januari 2026
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for the fantastic review and rating, CK. We're delighted to hear that Joey provided such responsive and proactive service, ensuring the process was smooth and aligned with your priorities. We'll be sure to pass along your kind words to him. Best regards, Richmond ŠKODA Southampton.
Sam was incredible helpful helping me…
Sam was incredible helpful helping me find the perfect car. I only went in for a test drive and they found me the perfect Karoq at a great price. I was very happy with the price and service I got and love my new car.
9 januari 2026
Antwoord van Richmond Motor Group - Skoda Southampton
Hi Ellen, thank you for your glowing review and five-star rating! We're delighted to hear that Sam provided such helpful service and assisted you in finding the perfect Karoq. It's wonderful to know you're happy with both the price and service you received. We hope you enjoy every moment in your new car! Best regards, Richmond ŠKODA Southampton.
Five stars to Sam
Five stars to Sam. Polite, not pushy and was happy to give all his time answering our queries.
2 januari 2026
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for your review and five-star rating, customer. We're delighted to hear that Sam provided you with polite and attentive service, ensuring all your queries were addressed. We'll be sure to pass along your kind words. Best regards, Richmond ŠKODA Southampton.
First time I have used a main dealer…
First time I have used a main dealer for a second hand car. Can't fault them, all staff very knowledgeable and a good choice of cars.
5 januari 2026
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for your kind words and five-star rating, Rob. We're thrilled to hear that your first experience with a main dealer was so positive and that our knowledgeable staff and wide selection of cars made a great impression. We hope to see you again at Richmond ŠKODA Southampton.
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for your kind review, Jo. We are thrilled to hear that you found our service great and our staff friendly and helpful. Your feedback means a lot to us. Best regards, Richmond ŠKODA Southampton.
I booked some warranty work and am not…
I booked some warranty work and was told that I could wait while the work was done. I asked the receptionist during the call if I could use their WiFi to work while I was there and was told that was fine. When I dropped the car off this morning I was told they need it for up to four days. I then had to walk a mile to the station and make a three hour trip by train to my home. The attitude of the manager and the service counter operative was very poor. I would never use this company again.
11 december 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Skoda Southampton
Hi Lawrence,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Richmond Škoda Southampton
The salesman wasn't pushy ,just really…
The salesman wasn't pushy ,just really helpful and informative.
8 december 2025
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for your review and five-star rating, Stephen. We’re delighted to hear you found our salesman helpful and informative without being pushy. Your feedback means a lot to us, and we hope to see you again at Richmond ŠKODA Southampton.
Brilliant Experience with Skoda Botley - Richmond Goup
When it comes to buying a new car there is so much competition between dealers/brands all wanting to win your business and sometimes that comes across by the salesman (which I felt elsewhere). However, when me and my girlfriend went into Skoda there was no pressure for us to buy with them which was very refreshing! Joey who we met took the time to get to know us before there was any talk of cars and options, and this really put us at ease as he is a genuinely nice guy who wants the best for the customer, whether that is with Skoda or elsewhere.
After I told him what I needed from my next car, for work and personal purposes he ran through the options there were at Skoda & the Richmond group, how some of them would work for me, and how some of them weren’t quite right which was very helpful when making my decision.
Once we worked out what the best option was, he was then very informative through the whole process, each step I fully understood and felt comfortable at each step as buying a brand new car is a very big decision but I was comfortable throughout due to the way Joey handled the transaction.
There were lots of additional products available too, which Adam discussed with me in great detail, what they are, the benefits and again I felt like what was best for me was put first rather than just pushing everything possible onto me which is done elsewhere. Once we worked out which was best, the process to get these in place was again informative and efficient throughout.
The service and experience I had at Skoda in Botley has been brilliant, and anyone who is looking for a brand new car, or a used car I’d highly recommend heading down to Skoda and seeing Joey.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for your glowing review and five-star rating, Mr Hickman. We’re delighted to hear about your positive experience at Richmond ŠKODA Southampton. Joey and Adam will be thrilled to know that their friendly, pressure-free approach and informative guidance made such a positive impression on you and your girlfriend. We understand how significant a decision buying a new car is, and it’s wonderful to know that Joey and Adam ensured you felt comfortable and well-informed throughout the process. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Richmond ŠKODA Southampton.
Dealt with Ben and found him…
Dealt with Ben and found him professional, polite and knowledgeable. Would definitely recommend Richmond in general and Ben in particular. Extremely happy with my Kodiak.
24 november 2025
Antwoord van Richmond Motor Group - Skoda Southampton
Hi John,
Thank you for your wonderful review and five-star rating! We're thrilled to hear about your positive experience with Ben and that you are pleased with your Kodiak. Your recommendation means a lot to us, and we will be sure to pass on your kind words to Ben.
Best regards, Richmond ŠKODA Southampton.
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Tomasz at Skoda Richmond
I recently bought a car from Tomasz at Skoda Richmond, and the customer service was outstanding from start to finish. He was friendly, honest, and made the entire buying process effortless. Tomasz kept me updated throughout, explained everything clearly, and genuinely made sure I was comfortable and confident with my purchase.
A true professional and a credit to Skoda Richmond. Highly recommended!
24 november 2025
Antwoord van Richmond Motor Group - Skoda Southampton
Hi Gleto, thank you for your glowing review and five-star rating! We are thrilled to hear about your outstanding experience with Tomasz at Richmond ŠKODA Southampton. It's wonderful to know he provided friendly, honest, and professional service, making the buying process seamless for you. We will ensure your kind words are shared with Tomasz. Thank you for your recommendation, and we wish you many happy miles in your new car!
Joey was brilliant
Joey was brilliant. Helpful, knowledgeable, and great with the kids too! Old car exchanged for new within a week. 5 stars.
24 november 2025
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for your wonderful review, Tessa. We’re thrilled to hear about your positive experience at Richmond ŠKODA Southampton. Joey will be delighted to know you appreciated his helpfulness and expertise. We hope you enjoy your new car, and we look forward to assisting you again in the future.
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for your kind review and five-star rating, Stephen. We’re delighted to hear that Tomasz provided you with professional and helpful service. We’ll be sure to pass along your compliments to him. Best regards, Richmond ŠKODA Southampton.
Second time Iv purchased a car from…
Second time Iv purchased a car from Richmond and iv been happy each time. This time there were a few niggles but Adam was fantastic and dealt with the issues and remained professional and approachable throughout the process.
17 november 2025
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for your wonderful review and five-star rating, Tara. We're delighted to hear that you have chosen Richmond ŠKODA Southampton for your car purchases and that Adam was able to assist you professionally and effectively. We greatly appreciate your continued support and look forward to helping you again in the future. Best regards, Richmond ŠKODA Southampton.
Customer service at my local Richmond
I did my research beforehand and was pretty clear about what make, model, engine spec, etc I wanted. I spotted a car in Portsmouth thsr seemed ideal but rather than go all that way I went to my local Richmond garage. They had the right model but not the right engine. Joey investigated and found my Portsmouth car. By 4pm that day it was brought to Hedge End and I had a test drive. I bought it!
8 november 2025
Antwoord van Richmond Motor Group - Skoda Southampton
Hi Sharon, thank you for your fantastic review and five-star rating! We're delighted to hear that Joey was able to assist you in finding the perfect car and arranging everything so swiftly. It’s great to know you had such a positive experience with us at Richmond ŠKODA Southampton. We hope you enjoy your new car and wish you many happy miles ahead! Best regards, Richmond ŠKODA Southampton.
Very helpful staff.
Helpful and knowledgeable staff made the purchasing process very efficient.
27 oktober 2025
Antwoord van Richmond Motor Group - Skoda Southampton
We're happy to hear that our helpful and knowledgeable staff made your purchasing process efficient. Thank you for your positive feedback!
Great experience with Ben and Adam
Great experience with Ben and Adam! Sorted the car that I wanted for a very good price and then has it ready for me to collect on the day that worked for me and couldn’t be helpful enough! Even got top reviews from my two pooches that came along for the car shopping!
31 oktober 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Skoda Southampton
We're happy to hear that you had a great experience! We're so glad that we could find the perfect car for you at a good price and have it ready for collection on your preferred day. We appreciate your positive feedback, especially from your pooches!
A very warm welcome from the staff
A very warm welcome from the staff. Adam and Ben in particular helped us out to find a suitable car. There was no pushy sales man tactics. We gave them what we needed and our price points, and they made it work.
Great communication throughout the process. Will definitely return to them when we're looking for another car again.
Thanks Ben & Adam!
31 oktober 2025
Antwoord van Richmond Motor Group - Skoda Southampton
Hi Braid's,
Thank you for your fantastic 5-star review! We're delighted to hear that you felt welcomed by our team at Richmond ŠKODA Southampton and that Adam and Ben were able to assist you in finding the right car without any pressure.
It's great to know that the process was smooth and communication was excellent throughout. We look forward to welcoming you back when you're ready for your next car.
Thanks again for your kind words!
The whole process of arranging a test…
The whole process of arranging a test drive through to purchasing the car was efficient and straightforward. Ben,(the sales person) who dealt with us was friendly, professional and nothing was too much trouble. Both Ben's and Jeff's ( the manager) explanations and answers to questions were clear and understandable. They made the whole process of purchasing the car easy. We highly recommend this garage.
30 oktober 2025
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for your fantastic review and five-star rating, Mr Richardson. We are delighted to hear that you found the process of arranging a test drive and purchasing your car efficient and straightforward. Ben and Jeff will be thrilled to know their friendly and professional service made your experience seamless and enjoyable. Your recommendation means a great deal to us. Best regards, Richmond ŠKODA Southampton.
Antwoord van Richmond Motor Group - Skoda Southampton
Thank you for your kind review and five-star rating, Theresa. We're delighted to hear you found our team at Richmond ŠKODA Southampton helpful, knowledgeable, and polite. We look forward to assisting you again in the future!
Bought an ex demonstrator Skoda Superb
Bought an ex demonstrator Skoda Approved Skoda Superb with 8,000 miles and had it delivered.
When it arrived all 4 tyres were flat (All exactly 1.4 BAR) which is strange because there were no warnings when we test drove the car, and I was assured that the car was going to a secure enclosure prior to delivery after I paid my deposit. The car wasn't particularly clean. Both door umbrellas were missing, ice scraper was missing, manual is the wrong one. There is no first aid kit, warning triangle or wheel jack. In fact everything that isn't bolted down has been pinched.
Three months later I am being emailed and prompted by the onboard computer that the car has a service due.
I took it in to my local Skoda dealer who charged £357.00 for an Oil, Filter and Brake fluid service. Also, I need two new tyres - £402.84 due to wear.
So this is what you get with an ex-demo Skoda Approved Used car. I am very suspicious about the tyres!!
Oh, I should point out that they sent me the ice scraper - whoopee!!!
12 maart 2025
Review zonder uitnodiging
Antwoord van Richmond Motor Group - Skoda Southampton
Dear Alastair,
Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about your disappointing experience with your recent purchase from Richmond ŠKODA Southampton. It is concerning to learn about the issues you encountered. This is not the standard of service we aim to provide, and we sincerely apologise for any inconvenience caused.
We value your feedback and would like the opportunity to address these concerns directly. Please feel free to contact our team at customer.services@richmondmotorgroup.com so we can discuss this matter further and work towards a resolution. Your satisfaction is very important to us, and we hope to restore your faith in our service.
Kind regards,
Richmond ŠKODA Southampton
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