The team at Ride Equisafe got me set up with both a body protector and an air vest. Responded to my inquiry with a different size than I would have gone with just taking my own measurements, so most d... Toon meer
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Lees wat reviewers zeggen
Excellent service. They helped me pick which safety vest worked best for me and sized it correctly despite me not measuring myself very well!
True the vest did not inflate upon impact. Rare but it is a mechanical vest. There was a manufacturers defect in the seam. It had inflated before when I accidentally jumped off. The vest has been... Toon meer
I knew it was time to invest in an Air vest, but I was overwhelmed at the concept of choosing the right one. The virtual fitting was incredibly helpful. I went with the suggested Equitheme vest and it... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ride EquiSafe is not your standard tack store. We specialize in keeping you simultaneously safe and stylish in the saddle. We carry the broadest selection of equestrian safety products across North America, including air vests, body protectors, safety stirrups, and riding helmets. Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.
Contactgegevens
2676 John Shehan Rd., 28756, Mill Spring, Verenigde Staten
- 919-404-9744
- info@rideequisafe.com
- rideequisafe.com
4,8
Uitstekend
642 reviews
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Exceptional customer service and…
Exceptional customer service and beautiful high quality merchandise
11 maart 2026
Excellent Service - Helmet Purchase
Wonderful. This is my 2nd purchase and I always feel like I’m in good hands, getting trusted safety standards from educated staff. I got a FreeJump/Penelope air vest a couple years ago and just got the new FreeJump Voronoi helmet now. It was hard to decide what worked best for me, fit me, best safety ratings etc. Other stores just don’t take safety as serious and with style. Katherine is educated, compassionate, wants what is best for “you” and offers a very personalized experience and is accessible. Her personalized experience, which just is being her natural authentic self, is what makes me continue to come back and to make these big ticket item/important purchases. AND this is all from doing remote/virtual with Katherine since I live in a different state.
Ride Equisafe now has a store at WEC Ocala, which was so great to see as I was able to try on this helmet in-person to make sure it fit the way it was supposed to.
6 maart 2026
Staff was incredibly helpful as I chose…
Staff was incredibly helpful as I chose the right air vest.
18 februari 2026
Fast shipping and good packaging
Fast shipping and good packaging! I get concerned about ordering from new places because there are so many scams out there, but Ride EquiSafe is great!
1 maart 2026
Fast and Helpful
Fast! I needed x air canister for my granddaughter I received them in 4 days. Which is fast for canisters, great to work with.
28 februari 2026
Delighted with my purchase
Ordered a Helite riding vest. Got excellent info for correct fit. Delighted with my purchase!
19 februari 2026
Bad customer service
I made an order. Order was shipped in two package. One of them never made it and right away contacted equi safe to let them know. Since then nothing has been done. I still don’t have the shirt I paid for.
Update - 3/11 - still nothing from their end. I paid for a shirt that I never received. This is my first order and will be my last. Terrible customer service
18 februari 2026
Antwoord van Ride EquiSafe
UPDATED AS OF 3/12: Hello Laurie, thank you for your feedback. Between 2/24 and today, we have exchanged 24 emails regarding this topic. This level of communication as well as our efforts to have the delivery investigated is certainly not "nothing from their end."
Per our tracking records, your item was ordered on February 19th, shipped on the same day, and was delivered on February 23rd to the mailbox at the address specified, tracking number USPS 420330209300110597205193390601. We have exchanged a total of 10 emails with you regarding the situation and also promptly opened an investigation with USPS to determine if the package was in fact delivered or if there was a delivery issue, so we've gone through quite extensive efforts to address the situation.
In order to perform all due diligence, we did look up the delivery address where the package was delivered. Your home is in a very urban, densely populated area of Miami with the mailbox directly on the sidewalk of a heavily trafficked area. The package was delivered to the mailbox, as clearly specified by the tracking information. You indicated that you did not have a security camera to monitor your property , nor did you request a signature release.
The determination made by USPS after putting a trace on the package was that it was indeed successfully delivered. Unfortunately, as stated in our shipping policy, we are not responsible for mail theft. We know that porch piracy is on the rise, which is deeply frustrating for all involved.
Excellent customer support and advice
18 februari 2026
Very helpful team when buying
Very helpful team when buying. I do wish there was an option to choose 2 day or overnight shipping.
20 februari 2026
Wonderful experience- the website and…
Wonderful experience- the website and people are great !
20 februari 2026
Great service?
I haven’t used my vest yet, but the customer service was superior!! Personal help finding the right vest style and the right size.
4 februari 2026
Super knowledgeable and responsive.
Helped me find what I was looking for and had several options.
2 februari 2026
Love the products and quality
Love the products and quality, and the shipping was so fast!
31 januari 2026
choose ride equisafe
Cathrine is just a joy to work with. she’s incredibly knowledgeable and has a vast amount of options to choose from.
6 februari 2026
Flawless service for what appeared to…
Flawless service for what appeared to have been the manufacturer's mistake!
3 januari 2026
The whole process was top notch
The whole process was top notch. When shopping go air vests online, I would get overwhelmed with all the options. Ride EquiSafe has a measurement form and they immediately responded with options. My 13yo daughter chose the one she wanted and delivered to my door within days. And it fits perfectly! Couldn’t be happier with customer service. Thank you!
10 januari 2026
Safety expert extraordinaire
I have had the absolute best experience working with Ride Equisafe. Catherine spent more than an hour in total phone time with me getting my background, what I'm looking for in a vest, my measurements and photos (submitted through a form), talking through my vest options and their differences, and conducting a fit check after receiving the vest to ensure I received the best possible product for my needs. This is some of the best customer service I've ever received and I am incredibly grateful. I feel so great knowing my purchase was sound and well-thought out with Catherine's expert guidance. I can't thank her enough! 1000% recommend!
8 januari 2026
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