risegardens.com Reviews 251

Still a 4 months old unfulfilled order. It's basically robbery at this point.

First, we are very excited about the Rise Garden Loft Product. However, so far, we feel we have been left in the dark. No updates have been provided to us regarding the status of our order. I understand it was a pre-order, but still, it would have been nice to be informed about what's going on or when it may be delivered. We are just sitting around excitedly, unsure of what's happening.

I own the Rise Personal garden. On the plus side, when I finally receive the seed pods, I have had success growing them. My biggest frustration is order fulfillment. My orders have taken months to fulfill. There have not been any updates during that time—I have had to email them about the order to find out what is going on. I have resorted to buying pods on Amazon and planting my own seeds. But having paid for the 1-yr membership, I would like to get what I paid for in a timely manner. Very frustrating to wait so long for the materials you need to grow successfully! I would not recommend buying a garden from Rise.

I ordered seeds and grow powder from Rise Gardens over a month ago and in spite of the things I ordered being on back order they still took my payment and just emailed me saying they are not sure when their shipment is coming in. That's the last I heard from them. Very unprofessional. Ill buy my seeds from Amazon from now on.

Rise Gardens is a cheap product made by a terrible company with a non existent customer support. Please do not waste your money, time or energy.

I pre-ordered the Rise Loft garden and it was supposed to ship in February 2026 but it's March 2026 and I have yet to receive anything. I received a email about rating my experience and so I figured I would give my feedback thus far. I haven't received any updates on delivery either.

My purchase was 3 months late which was explained with supply chain issues. The his is unacceptable when the money has already been taken

The lack of communication is super frustrating- I ordered these in November 2025 and it is end of February 2026. There is no way to get a hold of a live person. I’ve asked for a refund but haven’t gotten anywhere.

Ordered on 12/28 and still not shipped yet. No way to call and get someone on the phone for status or to request a refund. Absolutely do not recommend this company. They appear to be scam artists.

The delivery took months, and the delay was detrimental to my plantings for sure.

My last order was 4 sets of seeded pods.
After waiting for over 2 weeks with no pods delivered, I inquired, then received 2 sets. The other 2 sets have never arrived.

I am disappointed on how the subscription is handled. Rise Garden doesn't "prepare" in advance the seeds you selected so when your delivery time arrives, it might be out of order and then the deliverey is delayed. The communitcation is not always there and for me it happens that one full order and half the other was not delivered. And this on only 4 delivery per year. No refund and if you cancel your subscription they won't honor the missing delivery. It is not fair as when I pay my subscription it is like a contract, 4 delivery of products and cancelling my subscription for the next year should not affect it.

Orders are not shipped unless customer service is contacted.

I am still waiting for Siam tomato pods from my original order on October 12, 2025 and never received my order from November 2, 2025. I would love to receive the items I ordered and paid for! Or at least be refunded for the items.

Unable to get a replacement pump for at least 6 months now.

I have had my 2 level Rise Garden for about a year. The garden arrived promptly with only one defect, a bad door magnet. The initial seeds and supplies were fine. The tomatoes were especially great. We thoroughly enjoyed the varieties of lettuce and reorders of seeds and supplies were fine until last summer (2025). In the fall, seeds and supplies began to be delayed and one 12 pack of Paris cos lettuce seems to be completely failing to germinate. Now nutrients, after long waits, are no longer labeled. The website continues to offer seeds and supplies that, according to customer service emails, are unavailable/back ordered, with no notice. The wait for seeds and supplies can be over a month with no estimate of a ship date. Thank goodness my garden is still functioning, but I have no confidence in its future. I notice that, for the most part, on these reviews the active Rise customer service responses seem to slow or disappear in the summer of 2025. It would be a great service if unavailable items on the website could be clearly marked as on back order. Even better, how about a transparent statement on the site about the source of the problems. Please trust your existing customers to want to continue gardening.

I started out loving my garden, but this has soon turned to frustration. My motor burnt out after expanding to a third level, and I was supposed to get a replacement motor on warranty. After months, I still have not received the motor, and customer support is unresponsive. I essentially now have an expensive shelf.

I have waiting for over 2 months for my order

Never received my order after 3 months on back order. I’ll never order from rise again. Also the hydroponic garden is poorly made. The pump it comes with is way too small and water gets algae and moldy after 2 weeks. None of my plants have made it to harvest. I’ve tried about 15 plants. I do not recommend. Especially for the price.

Very happy with our Rise Garden! Even though a piece arrived damaged initially, they were quick to help with a replacement. It's now a beautiful addition to our kitchen.