Rock-Ola Jukeboxes Reviews 

We have the same experience with In The New Age and Rock Ola except our Jukebox CD was ordered and paid for in April 2021. Same issue that it was Covid, parts, new manufacturing facility, etc last year. However, for the past several months it was “you are on the next shipment and later orders are already being delivered”. Now it is “another month or so”. First, DO NOT order from either Company until, and if, they get their act together. Second, I intend to have the Consumer Protection Agency and local AG look into why these orders seem to be delivered indiscriminately. Will update either way

Purchasing our remote control for our 2002 rockola cd 8b was simple and easy. We were informed of the progress of our order from purchase to delivery. It’s so refreshing to deal with a real company that cares about its product quality and its customer satisfaction. Great job!!

very good was quick and very easy will be use them again and recommend th em thank you rockola

Customer service was very helpful and answered all my questions. The parts I needed were delivered quickly and were well packed.

Ordered a wurlitzer 750 replacement bubble tube on 4/25/22. Installed the tube and on 6/28/22 the tube popped after turning the machine on 3 times. The liquid in the tube damaged my machine. when I contacted them regarding the problem all I could get from them was my machine had an electrical problem. I have had tubes in this machine for 30 years with no issues. they told me they would be in contact with me after they talked with management. been over a week no calls. Buyer be aware. These machines from the 40s are not cheap to have them damaged from a tube and the company not stand behind them or replace after about 3 hours run.

Customer service will not respond to my email messages regarding a problem with my order. Rock-Ola, if you’re reading this, please look at your inbox regarding Order number 1995.

Curt Wiederhoeft

Easy transaction

I think you guys crushed it! The 2005 model Bubbler we have was spectacular as is. Your Bluetooth adapter took it to another level! Easy installation, great range and a rock solid, reasonably priced upgrade. Thanks for the help!

Spoke to factory phone rep on status of my jukebox order. She was polite, friendly, and answered all my questions. Very professional.

Easy to order on website!! The ability to use Affirm to spread payments over time was Awesome!! Can’t wait to get The Bubbler!!

Great service.. very quick!!

All went well to get a new remote

RockOla is the last US jukebox company with quality products and wonderful customer service! I love my crystal edition digital jukebox!

Digital music center purchased September 2019.

9 months after the purchase date, I finally had a working jukebox. However, the software platform wasn’t very smooth. It had a lot of “bugs” unexpectedly based on it being a luxury item.

Met with CEO and explained all the issues and he admitted the new platform was released to the public before it was ready. He said a new software platform would be available after 3 months.

16 months after that they collected the unit back from me and promised the new platform was ready. They’d be able to return to me with all new parts and software in less than 3 months.

They still have it now 8 months after collecting it.

Moreover, they refuse to communicate progress updates and the CEO has directed the local (US) customer service dept. to not respond to my questions, calls, or voicemails.

When will I get my property back?

I ordered my Jukebox in early January 22 for my wife's birthday on April 13th. I found every aspect of the transaction to be superb! As the process continued, I was kept informed by the customer service department, Cheron Griffin, of how things were proceeding. She was sensitive to my need for the unit for the birthday and did everything to make that happen. The unit arrived, we set it up, and everything was exactly as expected. I recommend dealing with the factory when possible, for excellent service. Best purchasing experience I have had and the product is excellent. You get what you pay for!!
Thank you Rock Ola for all you and your team do!!

Excellent customer service, over and beyond! Quick shipping too! Fast, friendly and efficient..... can't say enough good!

Our Juke box bubble tube got busted during our move. I called and actually talked to a person. Which is so unheard of these days. I was able to order the right part and felt good about it since I spoke with someone. All good. Thanks.