Really friendly, explained everything before and during. Made me feel at ease every visit for the almost 2 years of having braces. Staff are lovely Amy, Julie, Laura are just wonderful people. A rea... Toon meer
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Pemberton Dental Practice is the best dentist ever! All the staff are wonderfully pleasant, friendly and personable. Dr Barton is simply the best. He is reassuring, gentle and talks through every... Toon meer
Bedrijf heeft geantwoord
I would not even give 1 star. I was speaking to receptionist today who s name was Lily. The customer service is rubbish. Me and my kids always had the appointment together. Suddenly they changed their... Toon meer
Bedrijf heeft geantwoord
Was given an appointment so quick , all staff was lovely , and Dan the dentist put me at ease discussed everything with me and was reassuring , I was so nervous he was great appointment was pain free... Toon meer
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4,2
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421 reviews
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Antwoord van Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you received a warm welcome, found our team friendly and were pleased with the efficient care provided by our dentists. We really appreciate you taking the time to share your positive experience.
Kind regards,
Rodericks Dental Partners
Antwoord van Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you found our team friendly and professional and experienced great communication throughout your visit. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Rodericks Dental Partners
The dentist and assistant made me relax…
The dentist and assistant made me relax and did a very good job on my tooth.
22 september 2026
Antwoord van Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that your dentist and dental assistant helped you feel relaxed and that you were pleased with the treatment you received. We will be sure to share your lovely feedback with the team.
Kind regards,
Rodericks Dental Partners
Antwoord van Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you found your dentist kind and gentle during your visit. We really appreciate you taking the time to share your positive experience.
Kind regards,
Rodericks Dental Partners
Antwoord van Rodericks Dental Partners
Thank you for your review. We are pleased to hear that you found our team professional and were happy with the service you received. We really appreciate your positive feedback.
Kind regards,
Rodericks Dental Partners
Great as ever but the narrow stairs took a toll as I was using a crutch for my knee at the time.
Experience was as always positive, however as I was using a crutch due to my knee injury I found the narrow staircase a bit of a toll.
22 september 2026
Antwoord van Rodericks Dental Partners
Thank you for taking the time to provide your feedback.
We are sorry to hear that you experienced difficulties when using our facilities during your visit to the practice.
We can assure you that all of our practices are regularly inspected to help ensure they are safe and comply with relevant health and safety requirements.
Our Health & Safety Team would be happy to investigate your concerns further. If you could please provide details of your concerns, including the practice you visited, by emailing info@rodericksdentalpartners.co.uk, we will ensure these are passed to the appropriate team for review.
Thank you again for bringing this to our attention.
Excellent treatment and good customer…
Excellent treatment and good customer service
22 september 2026
Antwoord van Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you received excellent treatment and good customer service from our team. We really appreciate you taking the time to share your positive experience.
Kind regards,
Rodericks D
Ongoing treatment for gum disease
Ongoing treatment for gum disease, improving at each appointment
22 september 2026
Antwoord van Rodericks Dental Partners
Thank you for your review. We are pleased to hear that your ongoing treatment is progressing well and that you are seeing improvements at each appointment. We really appreciate you taking the time to share your positive experience.
Kind regards,
Rodericks Dental Par
Antwoord van Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you always feel well cared for during your visits. Your positive feedback means a great deal to our team.
Kind regards,
Rodericks Dental Partners
Antwoord van Rodericks Dental Partners
Thank you for your review. We are delighted to hear that you found your experience thorough, friendly and efficient. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Rodericks Dental Partners
Excellent experience
Ish is always giving the best treatment. Overall experience from the front desk to the time i leave is always great.
22 september 2026
Antwoord van Rodericks Dental Partners
Thank you for your lovely review. We are delighted to hear that Ish consistently provides excellent treatment and that you have a positive experience with the whole team, from the moment you arrive at reception to the end of your visit. We will be sure to share your kind feedback with Ish and the team.
Kind regards,
Rodericks Dental Partners
Friendly staff and good treatment.
22 september 2026
Antwoord van Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you found our team friendly and were happy with the treatment you received. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Rodericks Dental Partners
Really friendly, excellent practice
Really friendly, explained everything before and during. Made me feel at ease every visit for the almost 2 years of having braces. Staff are lovely
Amy, Julie, Laura are just wonderful people. A really positive experience!
21 september 2026
Antwoord van Rodericks Dental Partners
Thank you for your wonderful review. We are delighted to hear that you have felt comfortable and well informed throughout your braces journey over the past two years. It's fantastic to know that Amy, Julie and Laura have helped make the experience such a positive one. We will be sure to share your lovely feedback with them and the wider team.
Kind regards,
Rodericks Dental Par
Antwoord van Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that our receptionist made such a positive impression during your visit. We will be sure to share your lovely feedback with the team.
Kind regards,
Rodericks Dental Partners
I would not even give 1 star
I would not even give 1 star. I was speaking to receptionist today who s name was Lily. The customer service is rubbish. Me and my kids always had the appointment together. Suddenly they changed their mind and allocated different appointments to all of us without notifying me. When I called to reschedule the appointment Lily was speaking very rudely and didn't answer to why the appointment was given to all on different dates. Later when Lily gave appointment in November I asked what time as I said I am looking in my calendar and asked for the time she shouted saying 4. Absolute rubbish customer service. I would nit recommend banbury dental practice to anyone.
22 september 2026
Review zonder uitnodiging
Antwoord van Rodericks Dental Partners
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience at our Banbury practice did not meet your expectations regarding the service you received. At Rodericks Dental Partners, we value all patient feedback and take concerns seriously. Feedback such as yours provides us with an opportunity to reflect on the services we provide and identify areas where improvements may be needed.
We would be pleased to discuss your concerns further so that we can better understand your experience and consider the matters you have raised. If you would like to take this forward, please contact our Complaints Team at info@rodericksdentalpartners.co.uk.
Further information about our complaints process can be found on our website:
https://rodericksdentalpartners.co.uk/making-a-complaint
We hope to hear from you and have the opportunity to address your concerns.
Kind regards,
Rodericks Dental Partners
Lured in by false advertising for NHS…
Lured in by false advertising for NHS dentist registration.
Like many people, I have been looking for an NHS dentist for a very long time, but to no avail. I was thrilled to see a Facebook advert stating they were taking on new NHS patients. I booked an appointment at Queensmead Dental Practice via the link in the advert, entered my NHS details, filled out the NHS treatment form, and cleared my diary to ensure I could attend.
An hour before the appointment, I received a call from reception asking if I was aware that the appointment was private and not NHS!
As I was in the middle of a supermarket, I asked if I could have a think about whether to proceed with the appointment They said they would just cancel it then and there, making it clear the conversation was over.
This is sadly typical of the dismissive way non-private patients are treated by dental practices that clearly no longer want them on their books. I hoped this practice might be different, but clearly not.
19 september 2026
Review zonder uitnodiging
Antwoord van Rodericks Dental Partners
Thank you for your feedback.
We take all patient feedback seriously and have reviewed the circumstances with the Practice. We understand that the matter has now been addressed with you.
We apologise for any confusion or inconvenience caused and appreciate you taking the time to share your feedback.
If you require any further support, please contact our Complaints Team at info@rodericksdentalpartners.co.uk.
Thank you
Rodericks Dental Partners
Pemberton Dental is the best dentist surgery ever!
Pemberton Dental Practice is the best dentist ever! All the staff are wonderfully pleasant, friendly and personable. Dr Barton is simply the best. He is reassuring, gentle and talks through every step of your procedure.
I never fear going to the dentist because I know I am in excellent hands!
Thanks to all that work there 😊
14 september 2026
Review zonder uitnodiging
Antwoord van Rodericks Dental Partners
Thank you for such a wonderful review. We are delighted to hear that you consistently have such a positive experience at Pemberton Dental Practice. It's especially lovely to know that Dr Barton’s reassuring and gentle approach, along with taking the time to explain each step, helps you feel completely at ease. We will be sure to share your kind words with Dr Barton and the whole team.
Kind regards,
Rodericks Dental Partners
Very poor dentistry and customer…
Very poor dentistry and customer services! I have been a patient at Dale Road in Matlock for 18 years plus, it used to be a brilliant dental practice, not anymore! Dr Linley whom that has now left carried out a crown which caused the above tooth to fracture and break off. The broken tooth was repaired with a filling that I was not happy about. I wanted a second opinion but was told to return to the same dentist, which I did who told me the tooth/filling was fine and no problems at all.
Afterwards I had a second opinion with Dr Chan who told me the tooth needed specialist crown works and most likely root canal work.
Due to the opposing assessments I booked in with the sister practice Holt Lane. I had an appointment with Dr Packer which was supposed to be a non biased assessment. Unfortunately this dentist referred to my notes, didn't do an x-ray and was reluctant to comment on the tooth in question. When I asked about the tooth I was told do nothing with no explanations!
I contacted the practice and asked the dentists questions, which sometimes took several weeks to a month for a reply. The practice manager can take up to a month or longer to respond to you also. Currently I am waiting over two weeks for her to give me an actual response to my last email.
The situation has been going on over a year due to these lengthy waits which is getting ridicuolus. Whilst I wait patiently again for any real reply with factual information that I have asked for, I will be making complaints now to the relevant governing bodies about the very poor dentistry and customer services provided to me which have both been very disappointing to say the least!
(For people reading this review, I have been to another dental practice and root canal specialist. For the longevity of the tooth it does require root canal work and a crown which requires specialists works ).
5 september 2026
Review zonder uitnodiging
Antwoord van Rodericks Dental Partners
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience at our Dale Road practice did not meet your expectations. At Rodericks Dental Partners, we value all patient feedback and use it to reflect on our services and identify opportunities for improvement.
We would be pleased to discuss your concerns further so that we can better understand your experience and look into the matters you have raised. If you contact our Complaints Team at info@rodericksdentalpartners.co.uk
Further information about our complaints process can be found here:
https://rodericksdentalpartners.co.uk/making-a-complaint
We hope to hear from you and have the opportunity to address your concerns.
Kind regards,
Rodericks Dental Partners
Constant last minute appointment cancellations
Constant cancelled appointments.
Had my appointment cancelled and then rescheduled. Then on the day had that appointment cancelled again. Same has happened to all member of my family. I'm a private patient - their NHS customers (my wife and children) have had an even worse experience. Five dentists have recently left the practice, which tells you a lot about the working environment and staff moral. Looking the local towns facebook page and this is happening on mass.
The reception staff are clearly under pressure from dealing with irate calls from customers and are also fairly curt, bordering rude - I don't blame them though, they are in an awful position.
Since the practice was sold the the Rodericks chain is has become a disaster. It's a failing business - I'll be moving to another practice in the next town, as are half the town by the tone on local social media. AVOID!!!
3 september 2026
Review zonder uitnodiging
Antwoord van Rodericks Dental Partners
Thank you for taking the time to leave a review.
We are sorry to learn that you were dissatisfied with your experience in relation to one of our practices. At Rodericks Dental Partners, we take all patient feedback seriously and view it as an important opportunity to learn, reflect, and continually improve the service we provide.
We would also welcome the opportunity to discuss your concerns in more detail and gain a better understanding of your experience. Please contact our Complaints Team at info@rodericksdentalpartners.co.uk at your convenience.
Information about our complaints process can be found here:
https://rodericksdentalpartners.co.uk/making-a-complaint
We look forward to hearing from you and working with you to resolve your concerns.
Kind regards,
Rodericks Dental Partners
Never made it through the door
I booked an NHS appointment with the Morley branch months ago, and a week before the appointment received a text message saying they were sorry that I couldn't make the appointment. I DIDN'T CANCEL THE APPOINTMENT - THEY DID! When I went online to rebook the appointment, the only appointments available were for private clients. I tried ringing them and gave up after waiting on hold for 30 minutes. Piss poor service!
19 augustus 2026
Review zonder uitnodiging
Antwoord van Rodericks Dental Partners
Thank you for taking the time to leave a review.
We are sorry to learn that you were dissatisfied with your experience in relation to our Morley practice. At Rodericks Dental Partners, we take all patient feedback seriously and view it as an important opportunity to learn, reflect, and continually improve the service we provide.
We would also welcome the opportunity to discuss your concerns in more detail and gain a better understanding of your experience. Please contact our Complaints Team at info@rodericksdentalpartners.co.uk at your convenience.
Information about our complaints process can be found here:
https://rodericksdentalpartners.co.uk/making-a-complaint
We look forward to hearing from you and working with you to resolve your concerns.
Kind regards,
Rodericks Dental Partners
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