I dropped my phone, which was in the case and the case cracked and Rome tech had no issue with their warranty and sent me a replacement case. Excellent customer service!
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My purchase is my 4th Rome Tech case. 4 different phones over time and each time the Rome Tech case fits my phone. It really is that simple. the case is built to fit the phone and it performs it's... Toon meer
Arrived quickly, no issues! I bought this CMOS battery to replace the one on my small Dell Inspiron 11-3152, which kept making 5 really loud beeps whenever I turned it on. Once I put the new one in, t... Toon meer
Great Customer Service- had a defective, they got right on it...rep actually called me to verify my address, told me the unit would ship same day! What more could you ask for?! One side note - my... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rome Tech was founded in 2014 in the historic city of Philadelphia, driven by a passion for technology and a mission to create innovative protective solutions for mobile devices. We specialize in designing and manufacturing multifunctional phone cases for Apple and Android smartphones that not only offer exceptional protection but also enhance the user experience. Our in-house team of talented designers, engineers, and technicians work collaboratively to develop unique and stylish cases that cater to the diverse needs of smartphone users. From concept to production, our experts meticulously design, test, and certify each product to ensure unparalleled quality and performance. In addition to our standard product line, Rome Tech offers custom case solutions for businesses, helping them to showcase their brand identity while providing employees with functional and durable phone protection. We understand the importance of staying connected in today's fast-paced world and strive to deliver solutions that keep your devices safe and secure. At Rome Tech, we believe that excellent customer service is just as important as the products we create. Our dedicated support team is always on hand to assist with any questions or concerns, ensuring a seamless and satisfying experience for our valued clients. As a company that is passionate about technology, we are committed to constantly evolving and expanding our product range. Rome Tech is your trusted partner for innovative and reliable protective solutions for your mobile devices, and we look forward to exceeding your expectations.
Contactgegevens
141 Route 130 S Ste I # 307, 08077, Cinnaminson, Verenigde Staten
- 856-336-8157
- support@rometechcases.com
- rometechcases.com
4,6
Uitstekend
193 reviews
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They handled my order in a timely…
They handled my order in a timely manner. Product as described. Very happy with purchase.
14 november 2023
There and back again, a battery’s tale
I was looking for a replacement real-time-clock (RTC) battery for my Toshiba portege z835 and ordered a battery. When the battery came, the connector didn’t fit the existing connector. The website said z935 and I got the impression from other websites that z935 and z835 used the same RTC battery. I contacted customer support to see if either myself or the company made a mistake. I sent pictures of the battery with some caliper measurements of the connector plug, and they were able to find a compatible replacement. I was able to replace the battery and get rid of my bios boot error. Kudos to Rome for breathing new life into my old laptop and for working with me to find a replacement. You may have better luck sending a picture of your battery first to customer support before you buy if your exact model isn’t labeled in their site.
7 november 2023
Phone cover is exactly as I expected
Phone cover is exactly as I expected. Durable and reliable.
14 november 2023
Fits good at a reasonable price!
6 november 2023
Finally received the proper item .
3 november 2023
I order my phone case and got it right…
I order my phone case and got it right away.
It was just like my old phone case.
10 oktober 2023
Excellent customer service!
9 oktober 2023
Great value for the money
I have had my case for Galaxy phone for a month. The case works very well. No complaints. Great value for the money. I wanted a case with a belt clip and this one does everything I had in mind for much less than I have spent before.
9 oktober 2023
Very secure holster
Product arrived quickly. VERY snug fit. Very secure clip. Highly recommended, better than the multi-piece and cumbersome OtterBox.
12 oktober 2023
Great case
I wear my case everyday. I like that the built in kickstand is good for vertical and horizontal use. The case is also good at protecting the phone.
13 oktober 2023
CMOS Battery
They emailed to check exact model number of laptop, prior to shipping the CMOS battery. Shipping was on time, pretty good from US to AUS.
6 oktober 2023
Recently made great customer service a purchase that arrived…
Recently made a purchase that arrived as a mistaken item. I then received above and beyond communications from Rome Tech ( several pleasant, unsolicited and sincere inquiries regarding how to correct the issue). Five stars for customer service !! … which sadly fails a lot these days
2 oktober 2023
Fast delivery
Concerned it wasn’t going to fit but worked like a charm in my Lenovo yoga
28 september 2023
The best case!
The Samsung Galaxy Z Flip 5 Shell Holster Combo Case with MagSafe fits perfectly. It looks really nice, and it's well made. It is great to the touch. The price, fast delivery, and customer service are to be commended.
25 september 2023
Late delivery…Bad quality -F
Took 3 weeks for international delivery and then asked for more money to expedite!
Also had to pay delivery charges since they didnt oay so costs double.
Plus bad euality!!! Will not recommend !!
5 september 2023
Antwoord van Rome Tech Cases
Dear Sam,
We are truly sorry to hear about your experience with our delivery service, and we appreciate your feedback as it allows us to continually improve our services. We would like to take this opportunity to clarify a few points and address your concerns.
1. **Delivery Estimates:** We strive to provide accurate delivery estimates during the checkout process. Our economy international shipping generally takes 2-4 weeks, while USPS First Class International is expected to take 7-21 business days. Based on our records, you placed your order on September 5th, and the package was successfully delivered to Dubai on September 19th, which falls within our estimated delivery timeframe.
2. **Expedited Shipping:** We understand that you were expecting the package within 3 days. While this timing is not standard for international shipping, we aimed to accommodate by offering to reship the order via UPS 3-day service. We shared a screenshot of the shipping cost, amounting to $41, to maintain transparency, and intended to cover the cost of the phone case ($20) to assist further.
3. **Customs and Import Duties:** We apologize for any inconvenience, but customs and import duties are the responsibility of the customer, as is standard with international shipping. These charges are not within our control and can vary depending on the destination country.
We understand the importance of meeting our customers’ expectations and sincerely apologize for any miscommunication or misunderstanding that may have occurred. We value your business and would like to make things right. If there is anything specific you would like us to do to resolve this issue, please let us know, and we will do our best to accommodate your request.
We hope that despite this experience, we will have another opportunity to serve you better in the future. Please do not hesitate to reach out to our customer service team at support@rometechcases.com or +1 856-336-8157 if you have any further questions or concerns.
Thank you for your understanding, and we look forward to the opportunity to regain your trust.
Sincerely,
Rome Tech Customer Service
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