RONA Reviews 304

Ordered a glass shower door online on Oct 4. Very poor communication about the shipping and transportation of it.
Then it shows delivered on October 26, but we have no sign of it. It’s November 7 so I finally get a hold of customer service. After being on hold for 20 minutes, I finally get a rep who tells me that the door is actually broken. WELL THANKS FOR LETTING ME KNOW! Even though Rona is the only shop in my town I’ll never shop there again!

Recently purchased 10-year smoke detectors online. Nowhere in the RONA ad did it say these units are already 5 years old and have only half of their useable life left.
Returned the units, and RONA refused to post my honest review on their website. Only 5-star reviews accompany this product. Beware.

J'aime bien RONA mais pas pour la livraison.
Se faire livrer une laveuse mais avoir le gars qui ne veut pas la déposer sur le socle (tiroir) prétextant que c'est dangereux, franchement! C'est moins dangereux d'être seule pour la soulever? Bravo!!!🤬

I was looking for window-well covers and they were out of stock for 2 weeks.. One of the staff searched other stores and they were actually delivered to Markham the next day. I was most appreciative.

we purchased 12ft posts and wanted to switch them for 8ft posts within an hour of purchase. my partner lost the receipt while loading the 12ft postsin our vehicle. I have been a retail manager for over 25 years for several stores and told him the cashier will remember you it was a half hour ago she will give you a store credit as you are just exchanging for 8ft posts. The store manager refused him. You are not losing the business it's an exchange and store credit. I have done this for all my customers throughout my lengthy management career and am disgusted with rona for not providing proper customer service. I am informing all my stores,staff,friends and family to not shop at rona especially the brampton kennedy rd location. HORRIBLE SERVICE

I shop at the Rona on Gardiners Road, Kingston. I was there one day looking at some deck chairs that I had been wanting for a long time. The department head, Andy, came along and told me that they were on sale but the sale was ending that evening. I was unable to purchase them on that day so Andy extended the sale price to me for the following day. He even helped unpack and load the chairs into my car. This was the BEST customer service I have received in a long time. I will definitely continue to shop at this Rona and I will always seek out Andy's assistance.

I purchased a " discontinued " Kobalt lawnmower from the Leamington store and during the second use, it stopped driving the lawn mower.
When I called the store, I was then told the lawn mower has a 90 day warranty. The web page showed 5 years for the mower and 3 years for the battery.
I was told the store would do NOTHING, that I had to call the phone number for Kobalt.
Why would a store NOT tell a customer the warranty was only 90 days??
Kobalt replaced the mower with a Greenworks and said it would only be a 90 day warranty.
If I had been told up front, I obviously would not have bought the Kobalt lawnmower and I wonder about the Greenworks replacement.

This is the worst customer treatment I have ever heard of and I will tell everyone to avoid Rona at all costs.

J'ai rencontré Patrick qui m'a très bien conseillé mon un frigo. De bonne humeur, patient et très bien renseigné. Très bonne expérience! Je dois dire que récemment, j'ai eu d'excellents services chez Rona Chicoutimi. Merci!

We purchased appliances from RONA+ at Harrison Court in Burlington. Alex was so professional. He walked us through all the appliances we needed for our renovation. We were so impressed with him. He was right on with what we needed. He was very reasonable with the price. We will always go to him for future purchases.

Two days in a row I purchased goods at Rona. I was helped by a lady of the name of Carolyn and the McLeod Trail Rona store. She was truly amazing and help me with all of my needs in the entire store. She insured that I got help out with my heavy purchases, and took me to the customer service cashier to ensure that all of my purchases were loaded onto a cart and as some of the purchases were heavy, she waited to ensure help to arrive in a timely manner. I am so impressed with her. She made my shopping experience at Roma stellar. The previous day, she loaded my van for me as I a slightly handicapped and she recognized this right away.

We are so upset. We ordered a steamshower on August 1st. We were told it would be delivered in 2 weeks. There was missing a part. I asked that they send the shower so we could install it as we are building a new home and need to install the sheat rock, they could send the missing part later. They couldn't help us. Kept telling us another 2 weeks. Now we are September 10th and told another 2 weeks. If they can't supply this item we should have been told at the very beginning and we would have ordered it elsewhere. Now we have to install a plain shower. Will never order from there again.

Worst customer service experience ever. They do not have atonomy to make decisions so they need to talk to upper management for any final decision which creates a lot of back and forth with time delays. In the end, they offered a pathetic solution to our damaged product which we had to eat the cost for. Never buying from them again and would not reccomend them. Do a price match with Home Depot instead. Home Depot's customer service is far superior to Rona.

Recently I shopped for a refrigerator at Rona on Provincial Road, Windsor, Ontario. I was fortunate to be served by Daniel C., an extremely pleasant gentleman to work with. He listened to my needs and understood what I needed. He was attentive, and courteous asking all the right questions and guided me to a refrigerator similar to what I was looking for. The store did not have the exact model on display so he gave me a printout of what I wanted with all the particulars. I was then able to check out all the information and confidently return to make my selection. Working with Daniel C took away some of the frustration of buying a new appliance

About a month ago we wrote a review saying how much we enjoyed shopping at our local new Rona + store at Kennedy Road and Steeles Avenue West in Brampton. We found the staff incredibly friendly and helpful, the store clean and the isles not cultured with stock. Well, that feeling changed on Tuesday. We waited for at least 15 minutes at the electrical section to have some wire cut, to connect the fixtures we were also purchasing. We saw one attendant in that time who was serving a customer in the flooring section and he had another person which appeared to be waiting there. There are no longer associated call buttons in this store, so we had to walk to the front counter to summon an electrical associate. The call was made, and we returned to the area. Another 15 minutes passed and the clerk from flooring indicated he was still busy. Asked if he also covered the electrical section, his answer was apparently so. Speaking to another customer, the same clerk also was covering the paint section. We have visited this store many times over the years and we have never seen the dearth of customers that we witnessed that day. We decided it wasn't worth the wait and expressed our disappointment at the front counter. Their comment was that management has decided to cut back on staff. We went to Home Depot and we were in an out in no time. Not sure why Rona repurchased the Lowes stores if they are only going to revert back to the old way of doing business.

I purchased a black Larson storm door from Rona in May for about $450, with the intention of getting an easy install Larson handle to match the door, but the Windsor store had none in stock at the time. I have called the Windsor stores and looked for a handle now for 3 months and none of the stores in Ontario or the whare house have any handles. So don't buy any Larson doors from Rona until they can supply handles for them.

Delays and not updates

Ordered and paid for a Whirlpool water filtration system on line. Expected Delivery Date of July 28, 2024 to the store in Waterdown

Immediately after getting the first email above, I received a second saying that the delivery was delayed and it the new date is Aug 14.

It is now Aug 25
When I go online for the update, it still says Aug 14.

I once recorded a video in the store, on a Thursday night, where I walked down the main aisle from one end to the other, recording down the side aisles on my left and then the ones on my right. Not one employee. I went to the Customer Service desk and asked if anyone was working in the store. The lady said "Oh Bob is probably on his break"

When it was Lowe's you could find people to help you.

I have a faucet manufactured and sold by RONA, which supposedly comes with a lifetime warranty. Unfortunately, it's now dripping, so I reached out to RONA for replacement parts. I don't have the original receipt or paperwork, as I never anticipated needing them based on my positive past experiences with other brands like MOEN. After spending an entire afternoon trying to identify the model through pictures on their website, I was told they couldn’t help me without proof of purchase. This makes no sense to me. The faucet is installed in my bathroom, in the home I've owned for 23 years. What other kind of proof do they need? Do they think it’s stolen? This type of customer service is baffling. When I had a similar issue with a MOEN faucet, they replaced the entire unit without any hassle—just a phone call and a picture, and they even covered the shipping. To say I’m disappointed with RONA’s customer service would be an understatement. Lesson learned: I'll stick with reputable brands like MOEN and Danze in the future.

In the town of Leamington Ontario, if you are a VIP member you are treated better than a normal peeon customer. In the ward you only get to choose the VIP rechecked wood. Even though you are paying more. Equity and equality doesn't exist in RONA on 274 Talbot St. West.

Recently I went Rona located at 3750 Midland Ave, to buy a vanity countertop for my bathroom and I was blown away by the level of service I received from the plumbing department. The countertops on the floor did not have the correct size and Kevin checked the store inventory and found there was a countertop with the required dimensions. He went checking the highest shelves in the store and located it behind a long set of boxes. It was an expensive item and I put off the purchase.
I later went to buy it, did not see Kevin but ran into Tomi. I told him I was there to buy the countertop. Initially he was looking in the wrong shelves found the countertop in the adjacent row. The box was on the highest shelf behind 4 or 5 long boxes. Using a hoist, he removed the long boxes and put them on a lower shelf. The hoist was not stable to hold the vanity box and he brought a more stable hoist with a larger platform and lowered the box and put it on a cart. It is rare to get this service in Toronto stores.

I purchased four re-di mix bags of cement on the recommendation of a floor person at Rona Waterdown. I brought the four bags to the site and was told they were the wrong bags. Three days later, I brought the bags back to customer service. An East Indian in customer service (it’s mentioned only to identify who was at customer service) rejected one of the bags. I explained that I took the bags from the store to the site but these never were taken from my car. I continued to say that if one bag is considered unusable it’s because it was that way when I bought it. Anyway, out of principle, for $8.00 - I’ll take all my future business elsewhere. I own properties from the East Coast, Ottawa Hamilton and area.

Goodbye Rona
Ian