RONIN Reviews 

Very polite and friendly onboarding staff. They explain from the beginning that payment can be anywhere from 4 - 6 wks - can be a bit of a long time waiting, but they answer and reassure very well. The research itself was interesting and useful to take part in. Thank you RONIN

I've taken two surveys that both had a few industry specific questions that have been in the back mind for some time.

It was nice to at least have my opinion and thoughts go somewhere and get rewarded for it.

One of the rewards did get delayed a bit, but I just sent a query after some time and I remembered about it and got the reward shortly after.

Wonderful experience with RONIN Studies. Reward Payment was successfully received within time and their Support team is a great customer service oriented one! I would highly recommend them.

Reliable platform as they provide the rewards of promised but need a bit rigorous follow-up for the same. Well recommended..

No payment - waiting the initial month after first contacting them about payment (several months after completing my work) and have been told each time to wait ANOTHER month.

Emails back from them are short and rude, template responses suggesting if I really need help I can wait another month.

Concerned this one is a scam.

Staff have poor attitude - I recently visited Ronin and was disappointed by the customer service experience. The female staff I encountered displayed a poor attitude, coming across as unhelpful and dismissive. Despite my attempts to get assistance and clarify some menu questions, they showed no discretion and respect for their guests whispering amongst themselves whilst staring at our table, not to mention the responses felt curt and indifferent. For a place with such a reputation, I expected a much warmer and more professional interaction. Unfortunately, this significantly impacted my overall experience. Hope management takes note and works on improving staff attitude and customer engagement.

Dear Team Ronin,
Greetings. I recieved my payout today and it has refelected in my paypal account today. Thanks for the same. I would admit i was a bit skeptic, but i would like to ensure everyone, the payment may be delayed at times, but the system is genuine. In fact the support team was also very very prompt in escalating the slightly delayed payout issue. The person who referred also connected with me on mail to assure me of the same. So overall it has been a great experience and I sincerely look forward to contribute in future as well.

I have been waiting more than 8 weeks for my “reward” or “incentive” after taking my time to fill out a survey in which I am an expert in my field. It has reached the point they are not even responding to my emails about when I can expect my “payment”. Really not impressed with how this has gone.

I have participated in two studies so far and the entire process from initial contact to payment of the reward was professional and very polite. The studies itself, though being totally different from a methodological point of view, appeared thorough, rigorous and absolutely trustworthy. I feel that my data is in good hands.

I have participated with Ronin surveys a few times now and I've never had an issue. Or should I say major issue. A payment took a while to process on the last one, but it was resolved quickly and efferently. The survey's are fun and insightful and I look forward to doing more.

Subject: Pending Payment Request

Dear Sir/Madam,

I participated in the survey on June 10, and after three months, I received the link to choose my payment method on September 2. According to the information provided, the payment was supposed to be processed and credited to my PayPal account within one month; however, this has not occurred.

I have already sent several emails requesting clarification, but I have received no response. It has now been more than a month since I selected my payment method, and the payment has still not been credited. I therefore request that my payment be processed immediately and that I be informed of the status of the transaction.
On the RONIN Studies website, it shows that my payment has been pending since September 2. In other words, the deadline they guaranteed for my payment has already passed, and nothing has been processed so far.

I look forward to your urgent response.

Sincerely,
Flaviana Gomes

Hier werden Online-Studien durchgeführt und Honorare von 35 Euro geboten. Viel Druck wird auf die zeitige Beantwortung aufgebaut. Die Umfragen sind zeitaufwändig. Danach hört man nichts mehr und kein Honorar wird bezahlt.

Good experience and happy to contribute to this research. Does however take some time to receive incentive.

Excellent group, expert in market research etc.

Good experience with Ronin survey
Get contacted to complete survey couple of times.
Payment once claimed, takes a while to process and be sent out if a gift card is claimed and have to chase up. Once ticket is logged, things move.
Tip: Paypal payout seems to be quicker.

At first all is great - clear and completed the work. Payment however has been months in the making and constant follow up with gaslighting to indicate they’ve sent things they didn’t. Yes, I did get paid but will never respond to them again. What a horrible process and longest payment cycle ever.

Ronan provides me with opportunities to share my experiences in the media industry, And I hope that it helps others. The payment process can be a bit slow, but they do come through. Communication is good.

I did a survey for this company since June , I redeemed my reward in July. On September 1st I was told my reward is on will be paid within the week, it's over 7 days now no reward no reply. I don't think this company should be trusted.

Edit: I received a reply from Ronin about investigating on the payment, I email them it's over 4 days now no positive response.

DO NOT CONSIDER WORKING WITH THIS COMPANY

I was approached by Ronin International last year and agreed to take part in market research with them on 4th May 2024. They promised I would be compensated with £40 Amazon vouchers and assured me I would be contacted afterwards to arrange for these to be sent.

That contact never happened. Despite repeated attempts on my part to reach out, I have still not received the vouchers. This shows a complete lack of professionalism and integrity.

Ronin International operates in a dishonest and fraudulent way. Other people also appear to have experienced the same issue. My advice is simple: steer clear of this company at all costs.

I will also be reporting them to the Market Research Society (MRS) and Trading Standards for investigation.

Excellent and interesting surveys. The payment system is quick and when there are issues it is fairly easy to get in touch and get things sorted out.